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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly pleased with the customer service and the overall service provided. Many consumers have highlighted the personal attention they receive, with account managers being readily available and helpful. People appreciate the prompt responses to their questions and the ease of deposits and withdrawals. The support staff is often described as professional, friendly, and efficient, making the onboarding process smooth and straightforward. However, some consumers have reported issues when trying to contact the business. On the other hand, opinions about payments are mixed, with no strong consensus among reviewers. Despite this, the positive feedback regarding the staff and their dedication to solving client issues is a recurring theme. The availability of support through various channels, including phone, email, and the website, is also highly valued.

Based on these reviews

Rated 4 out of 5 stars

Amazing customer service and introduction to the platform. The trading view promotion was much better then offers from other brokers. Definitely worth a look.

Company replied

Rated 5 out of 5 stars

Great company. I couldn’t recommend them more. I been using them connected to tradeview for 3 weeks now and the process has been great. I just wish they offered more trading/stocks/crypto connection... See more

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Rated 5 out of 5 stars

Really caring customer service team. Every customer is unique and every problem has its specifics. The customer service representative was willing to go to details even if it meant several emails an... See more

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Rated 5 out of 5 stars

Great customer support, fast reply and dedicated to solve their clients problems. Big thanks to Nikita Vasiljevs for helping me with my issuses today. Looking forward to working with you, guys.

Company replied

Rated 5 out of 5 stars

Oanda Crypto are just first class. Had an issue and contacted customer services. They quickly acknowledged my issue, said they would investigate and resolved it really quickly. So rare to come across... See more

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Rated 5 out of 5 stars

Oanda has amazing customer service, prompt and efficient. Luke is always there to help. It's kind of 5* service with personal touch.

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Rated 5 out of 5 stars

It's all about professionalism. 5 stars is not enough. Thanik is really helpful, patient, professional and friendly. He helped me set up my account and every time I have issues, he's available. I love... See more

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Rated 5 out of 5 stars

Great customer service, nice guy on the phone explained everything and answered all questions. Also I received the money back for the trading view platform which went straight into my brokerage accou... See more

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Rated 5 out of 5 stars

Oanda's platform is simplified and easy to navigate, making it a very comfortable space to trade. My questions are answered in real time if I have any issues, and that makes a difference between havin... See more

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Rated 5 out of 5 stars

I opened the account with Oanda and got accepted in hours, they called me and explained everything i need to know about them with patience. Fees are low, loads of pairs to trade and great experience o... See more

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Rated 5 out of 5 stars

I have been using OANDA since 2008 both intermittently and for long periods of trading. I find them to be the most professional, stable and trustworthy. They are a leader in Forex for a reason. I also... See more

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Rated 5 out of 5 stars

I have been trading with Oanda for more than 1 year now. My overall experience has been excellent so far. I get timely updates from my account manager (Catherine Chan) every week; responses to my ques... See more

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Rated 3 out of 5 stars

I did not have a problem until recently. They asked me to update my personal information about 2-3 weeks ago, so I did. I get another email a few days later asking me to do the same, so I emailed th... See more

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Rated 5 out of 5 stars

I started using oanda since 2018. I really enjoyed using this platform to trade as it has very low spread and commission fees I don't have to worry about swap fee that much as they charge very minima... See more

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Rated 5 out of 5 stars

Have found the service to be exceptional. Thanks so much Thanik for progressing me through various stages to get up and running efficiently. I highly recommend Oanda as a broker platform. I u... See more

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Rated 5 out of 5 stars

I have been with Oanda for the last year now and their customer service is great, professional and easy to communicate with. They offer a lot of support via their site or over the phone or by email.... See more

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Rated 5 out of 5 stars

There are so many choice of online brokers out there, Oanda stood out for me for their human touch, even for a small account holder. Brett Cummings, the account manager, had called a few times since... See more

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Rated 5 out of 5 stars

I’ve been trading with OANDA for about one year and completely trust the platform. I’ve processed six-figure withdrawals without a single issue. Everything has always run smoothly and reliably. The p... See more

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Rated 5 out of 5 stars

Have tried a number of FX brokers before settling on Oanda with a live account. Integration with Tradingview is a massive plus for me, alongside a number of other platforms that they offer - MT4 etc... See more

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Rated 5 out of 5 stars

Very helpful assistance. Was notified that I could claim back the cost of tradingview's yearly essential package of £129 as collateral to trade with through Oanda. The funds were deposited 2 weeks aft... See more

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Rated 5 out of 5 stars

Yes yes yes finally someone who actually gives a s##t about what's important to me, amazing amazing customer service so far that's excellent, simple prompt and do not make you think or feel like a goo... See more

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Rated 5 out of 5 stars

Oanda's system had broken down. Wasn't able to log in or see the charts on my mobile or my laptop for hours. Contacted Oanda & they explained that there was a fault with their system & that the engin... See more

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Rated 3 out of 5 stars

I like the platform and have used it for 6-7 years, however I've just tried their customer service via Whatsapp, it took 23 mins just for a simple request of changing my bank account, deleting one and... See more

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Rated 5 out of 5 stars

I’ve had a great experience with OANDA so far. The support team has been very professional, responsive, and helpful. A special thank you to John Truong, who personally assisted me and ensured tha... See more

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Rated 5 out of 5 stars

Great Broker, Sam was very supportive and forth comming. Easy to use platform, can use it on your mobile. Seamles integration with Trading View. They even give free subscryption as credit on your tra... See more

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Rated 5 out of 5 stars

I had a positive signup and onboarding experience with OANDA. Bradley from the London team provided a clear and professional walkthrough of the account hub and Tradingview connection process and helpe... See more

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Rated 5 out of 5 stars

I have been with TMS Europe for over 8 years now! It has been my best trading platform for CFD and the answers to my queries are prompt by email. Very much trusted and recommended. Rajeev

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Rated 5 out of 5 stars

I've had a fantastic experience with Oanda, thanks to their incredible customer support. Luke was absolutely brilliant, going above and beyond to ensure everything was working perfectly for me. Oanda... See more

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Rated 5 out of 5 stars

Before i even got started they paid for my Trading view plan, it’s a pleasure speaking to my account manager, he's always trying to help out. Cant fault them. No wonder they are the Best.

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Rated 5 out of 5 stars

Quick professional and efficient. They show they care to get you right through their urgency and patience working with you to get the job done.

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Rated 5 out of 5 stars

Competency, consistency and the feeling no matter the size of your account, they really want to see you make a profit. Never had a negative experience with them - and don't expect one, either.

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Rated 5 out of 5 stars

It was an easy question about an withdrawal i did one year ago. They found the information very fast even though my account was canceled due to inactivity.

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Rated 5 out of 5 stars

Luke was very helpful talking me through the various aspects of the platform & helped me resolve some issues I was experiencing. Great customer service!

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Rated 5 out of 5 stars

I stared trading with OANDA like 5 months ago . They are trusted and very good company to deal with. Customer service excellent.

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Rated 5 out of 5 stars

I contacted the support team twice and they replied and helped immediately and solved my problem

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Rated 3 out of 5 stars

I reviewed this some months back and whilst they are a good company, their IT dept is hopeless. They cannot resolve the simplest of issues such as symbols you may add to the advanced charts to revie... See more

Rated 3 out of 5 stars

Anyone calling Oanda a scam has probably just lost their money as happens to many wannabe traders, of which i am one, but they are an honest and highly regarded broker. Their spreads can be a litt... See more

Rated 5 out of 5 stars

My photo identification failed electronic verification due to issues with the image quality because my phone are old version and I don't want to spent money for buy new phone just for verificatio... See more

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Rated 5 out of 5 stars

The best customer service I’ve ever received with a broker. Setting up an account and funding said account is really simple and the UI on their website is incredible. Would definitely recommend for an... See more

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Rated 5 out of 5 stars

Different factors are making my experience great at Oanda: 1. Personal service. Brett Cummings, my account manager, is giving me personal attention on my queries. I found this point quite interest... See more

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Rated 5 out of 5 stars

I’ve had many brokers over the years and by far Oanda has been the best broker by a long shot, Customer service is brilliant always there to help and they are a regulated broker so you know ya money... See more

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Rated 5 out of 5 stars

OANDA is great because: 1. It allows immediate deposit/withdrawal with ease. 2. It allows trading on the go with its mobile app as well as algorithmic trading with its APIs. 3. Spreads are compe... See more

Company replied

Rated 5 out of 5 stars
Verified

Can't beat the service that I received from Frank when it comes to my trading questions. Patiently walk me through everything like a breeze. Overall very happy with OANDA as a trusted broker.

Company replied

We perform checks on reviews


Company details

  1. Finance Broker
  2. Currency Exchange Service
  3. Gold and Silver Trading Company
  4. Investment Service
  5. Non-Bank Financial Service

Written by the company

We offer clients the opportunity to trade a broad range of financial products with Forex in the US and Japan; Forex and CFDs (contracts for difference) in Canada, UK, EMEA, APAC and Australia. Our award-winning platform offers exceptional execution with sophisticated trading tools and advanced charting packages with an extensive range of leading edge indicators and drawing tools powered by TradingView.


Contact info


4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Thank you for the response.

Thank you for the response.

However, I need to clarify that even though you say my funded account was activated, I still can’t log in to MT5 — it keeps showing “authorization failed.” I’ve already informed support about this several times, but the issue hasn’t been fixed yet.

If the account is truly active, I should be able to access it. Please review this again and help me get proper access to my funded account.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

warnnonn@ gmail…

I had such high hopes when I started trading with this broker. It all sounded great, so I gave it a try. At first, everything seemed fine, deposits went through instantly, trades opened smoothly, and I saw some small profits within a few days.

But the problems began when I requested my first withdrawal. It stayed pending for days, then weeks. When I asked support, they blamed “network congestion” and “verification delays.” I provided all the documents they requested, yet nothing happened. After my third withdrawal attempt, my account was suddenly “under review” and I couldn’t even log in.

I honestly thought I had lost everything. Thankfully, I didn’t stop looking for help. A relative of mine who had been through something similar connected me with a professional team that specialized in recovery. With their help, I finally managed to get back my funds.

September 16, 2025
Rated 5 out of 5 stars

Great company

Great company. I couldn’t recommend them more. I been using them connected to tradeview for 3 weeks now and the process has been great. I just wish they offered more trading/stocks/crypto connection to Tradeview. I also got a refund on 1 years subscription with tradeview due to an offer they are/were running.

Hats off to Brett too, amazing support. 😄

October 9, 2025
Unprompted review
OANDA logo

Reply from OANDA

Hi Paul,

We're delighted you're having a great trading experience with OANDA. We're always working to provide the best for our clients.

Thanks again,
Team OANDA

Rated 5 out of 5 stars

They really care

Really caring customer service team. Every customer is unique and every problem has its specifics. The customer service representative was willing to go to details even if it meant several emails and giving further insight to better explain what the issue is (thus more attention was required by service team). They really care and really put effort in if needed.

October 8, 2025
Unprompted review
OANDA logo

Reply from OANDA

Hi Jaan,

We really appreciate the time you’ve taken to leave such a great review.

Thanks,
Team OANDA

Rated 5 out of 5 stars

Great customer support

Great customer support, fast reply and dedicated to solve their clients problems. Big thanks to Nikita Vasiljevs for helping me with my issuses today. Looking forward to working with you, guys.

October 7, 2025
Unprompted review
OANDA logo

Reply from OANDA

Hi Ana,

We’re happy to hear you’re enjoying your trading experience with us.

Thanks,
Team OANDA

Rated 5 out of 5 stars

Be amazed 👏

Oanda has amazing customer service, prompt and efficient. Luke is always there to help. It's kind of 5* service with personal touch.

October 7, 2025
Unprompted review
OANDA logo

Reply from OANDA

Hi Ufqad,

Thank you for your positive review. We're pleased to hear that you are happy with your trading experience.

Team OANDA

Rated 5 out of 5 stars

Competitive broker

Competitive broker. Lowest spreads. Fast execution.
Helpful and fast support.

October 1, 2025
Unprompted review
OANDA logo

Reply from OANDA

Hi Cristian,

Thanks for sharing your experience with us and for leaving us a great review.

Team OANDA

Rated 1 out of 5 stars

All these forex brokerages are scams

All these forex brokerages are scams. They are in business for your losses, thats it. You never win but your certain to lose. You don't know what goes on at the brokerage or what arrangement they have with institutions. It doesn't matter how familiar you are with forex because you will lose massively.

September 1, 2025
Unprompted review
OANDA logo

Reply from OANDA

Hi there,

We’re sorry to hear that your overall view of the wider Forex industry is unfavourable.

We'd genuinely like to investigate the specific issues you've faced with your account, but we haven't been able to locate you as a client yet, even after sending you two messages through Trustpilot requesting more information.

If you’d like to discuss your experience with us, please email us on frontdesk@oanda.com.

Many thanks,
Team OANDA

Rated 5 out of 5 stars

I contacted the support team twice and…

I contacted the support team twice and they replied and helped immediately and solved my problem

September 26, 2025
Unprompted review
OANDA logo

Reply from OANDA

Hi Boris,

We’re really happy to hear about your 5* experience with OANDA.

Thanks for your review,
Team OANDA

Rated 5 out of 5 stars

I have been with TMS Europe for over 8…

I have been with TMS Europe for over 8 years now! It has been my best trading platform for CFD and the answers to my queries are prompt by email. Very much trusted and recommended.

Rajeev

September 26, 2025
Unprompted review
OANDA logo

Reply from OANDA

Hi Rajeev,

Thanks for your great review. We're so happy to hear about your trading experience.

Team OANDA

Rated 4 out of 5 stars

Amazing customer service and…

Amazing customer service and introduction to the platform. The trading view promotion was much better then offers from other brokers. Definitely worth a look.

September 24, 2025
Unprompted review
OANDA logo

Reply from OANDA

Hi Luke,

We really appreciate the time you’ve taken to leave such a great review.

Thanks,
Team OANDA

Rated 5 out of 5 stars

Oanda Crypto first class!

Oanda Crypto are just first class. Had an issue and contacted customer services. They quickly acknowledged my issue, said they would investigate and resolved it really quickly. So rare to come across such a quick and reactive customer service team!

September 25, 2025
Unprompted review
OANDA logo

Reply from OANDA

Hi Michael,

Thanks for your great review. We're so happy to hear about your trading experience.

Team OANDA

Rated 5 out of 5 stars

I’ve had a great experience with OANDA…

I’ve had a great experience with OANDA so far. The support team has been very professional, responsive, and helpful. A special thank you to John Truong, who personally assisted me and ensured that the TradingView Essential credit was added to my account quickly and smoothly.

I really appreciate the clear communication and efficiency — it makes a big difference as a trader to know that support is reliable and genuinely cares about clients. OANDA has provided me with a seamless trading experience, and I feel confident using their platform.

I highly recommend OANDA to anyone looking for a trustworthy broker with excellent customer service.

September 18, 2025
Unprompted review
OANDA logo

Reply from OANDA

Hi Ahmed,

We're delighted you're having a great trading experience with OANDA. We're always working to provide the best for our clients.

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Great customer service

Luke was very helpful talking me through the various aspects of the platform & helped me resolve some issues I was experiencing. Great customer service!

September 19, 2025
Unprompted review
OANDA logo

Reply from OANDA

Hi Zac,

Thanks for your great review. We're so happy to hear about your trading experience.

Team OANDA

Rated 5 out of 5 stars

Customer Service

I absolutely loved the fact that their customer service was so helpful and patient in assisting me with the doubts I had regarding seemingly complex problems.

September 19, 2025
Unprompted review
OANDA logo

Reply from OANDA

Hi Veer,

We really appreciate the time you’ve taken to leave such a great review.

Thanks,
Team OANDA

Rated 5 out of 5 stars

The best company for trading

The best company for trading! They helped me with any question what I have and the app is amazing

September 18, 2025
Unprompted review
OANDA logo

Reply from OANDA

Hi Giani,

Thank you for your positive review. We're pleased to hear that you are happy with your trading experience.

Team OANDA

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