Moorland Heating Reviews 2,380

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the punctuality, politeness, and helpfulness of the staff. Consumers appreciate the thoroughness of the engineers, noting that they often go the extra mile. People also value the ease of the booking process, reasonable prices, and clear communication provided by the company. The positive sentiment extends to various aspects of the company's operations. Reviewers are pleased with the efficient and tidy work, with many mentioning that the engineers use dust sheets and clean up thoroughly after completing the job. Customers also appreciate the friendly and knowledgeable staff, who are always willing to provide helpful advice and explanations.

Based on these reviews

Rated 5 out of 5 stars

Incredible value and customer service. Did some work free of charge to help us cannot recommend them highly enough.

Rated 5 out of 5 stars

After an initial contact about something different, while I was away working overseas, Brad from Moorland Heating was absolutely brilliant helping my elderly mum with a problem with her heating system... See more

Company replied

Rated 5 out of 5 stars
Verified

I think this is the 3rd or 4th year that we have had Moorland Heating do our new build annual boiler service. I wouldn't go anywhere else now! The booking process is very simple, along with confirmati... See more

Rated 5 out of 5 stars
Verified

The service engineer arrived on time and was of a tidy appearance. He checked all the radiators for air locks and seviced the gas boiler leaving workplace clean and tidy. The work invoice for servic... See more

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Rated 5 out of 5 stars

Exceptional service. We contacted Moorland Heating after being left without water for 3 days by the company our insurance company provided. The service we received from the first call was brilliant... See more

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Rated 5 out of 5 stars
Verified

I had a full new central heating system installed in 3 days, which was tight but they did it! Work has been done to a high standard and I have had no issues since. The lads were very respectful and ta... See more

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Rated 5 out of 5 stars
Verified

Moorland Heating are very efficient and always communicate really well. The guy that comes to do the work on the boiler is very professional and easy to have in the house. He leaves everything neat... See more

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Rated 5 out of 5 stars
Verified

What a brilliant company , came out, quoted to drain old Emersion heater and , fit a new boiler , organised a date , on time, great workmanship, great support and aftercare . Really happy and won’t u... See more

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Rated 5 out of 5 stars

Moorland came out on a Friday evening to put a new boiler in for us after diagnosing a fault with the old one 2 days prior. They were punctual, polite, fast, efficient and extremely tidy. Can't t... See more

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Rated 5 out of 5 stars
Verified

I booked for Moorland Heating to come and look at my boiler as it was leaking and not functioning correctly. They talked me through all the options and I decided to replace the boiler. I was really im... See more

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Rated 5 out of 5 stars
Verified

As in all the previous years, Lee was thorough, informative, polite and friendly. He even went the extra mile cleaning a seal in my toilet's cistern, fixing a leak in a few seconds and all just 'part... See more

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Rated 4 out of 5 stars
Verified

Fixed a number of issues now the heating is running well and using less gas we have noticed on the smart meter. Would like the engineers to either wear the shoe protector provided or shoes off though,... See more

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Rated 5 out of 5 stars
Verified

Moorland Heating were excellent in helping us fix a leak in our central heating system. Dan was very knowledgeable and sorted out the issue expertly and quickly. He explained fully what he was doing a... See more

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Rated 5 out of 5 stars
Verified

Very pleased with the installation of my boiler. My requirements were taken into consideration. Engineer arrived on day and time agreed. Engineer explained appliance to me and my home was left tidy... See more

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Rated 5 out of 5 stars
Verified

When my heating stoped working and my usual company were no help, a neighbour recommended Moreland, they were brilliant, they went above and beyond to get my heating system working to provide me w... See more

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Rated 5 out of 5 stars
Verified

What a fantastic company. Bought a new home and needed a boiler replacement. They provided a prompt quote and were able to fit me in quickly to ensure that I wasn’t cold for long! Everyone that I enco... See more

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Rated 5 out of 5 stars
Verified

An engineer came to look at my old boiler and found it was beyond repair. He was able to arrange installation of a new one 48 hours later. The installers were on time, very efficient and tidied up so... See more

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Rated 5 out of 5 stars
Verified

Great communication from my first call, including confirmation email for booking. Brendan was friendly, professional and knowledgeable. The boiler was serviced swiftly and we discussed other plumbin... See more

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Rated 5 out of 5 stars

1 year ago Moorland Heating fitted our new boiler the whole process was completed without any hassle. Today we had our first service which was carried out in the same professional way Thank you

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Rated 5 out of 5 stars
Verified

The heating engrs were punctual and work was completed to a high standard. Dust sheets were put down before work commenced and are the area was cleaned thoroughly after completion. Both men were very... See more

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Rated 5 out of 5 stars
Verified

I cannot recommend Moorland Heating enough. The service I have received has been excellent. They kept me informed, always turned up and showed a high level of skill, knowledge and experience. I wil... See more

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Rated 5 out of 5 stars
Verified

Engineer arrived on time, very polite and efficient. A few days later I had a boiler issue, I rang Moorland Heating he helped me fix the issue over the phone with no need for an emergency call out. Gr... See more

Company replied

Rated 5 out of 5 stars
Verified

The Moorland Heating did a good job of servicing our Worcester Bosch boiler. Very polite, very efficient and replaced everything as it was when he arrived. Only problem is I have to remind them every... See more

Rated 5 out of 5 stars
Verified

An excellent company. What a great company to deal with, from the first phone call to the on call engineer to the engineer who checked the boiler and fitted a new radiator, and the office staff who we... See more

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Rated 5 out of 5 stars
Verified

Great company, came out to quote for a new boiler to replace an 18year old boiler, less than a week later had it installed, took a day. Really friendly, honest and professional, was a pleasure to deal... See more

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Rated 5 out of 5 stars
Verified

Moorland Heating are very reliable and their engineer will turn up on time, as agreed, do a first class job and I think, at a very good value for money too. I know I can rely on them and I wouldn't h... See more

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Rated 5 out of 5 stars
Verified

We had three new radiators fitted by Moorland Heating and are really pleased with them. They were very quick to give us a very reasonable quote. They arrived on time for the installation and were extr... See more

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Rated 5 out of 5 stars
Verified

Thank you for supplying and fitting our new boiler and juggling appointments so that we were only without hot water for 6 days. New boiler expertly fitted and everything tidied up, extremely happy wit... See more

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Rated 5 out of 5 stars
Verified

We had our boiler serviced, the engineer was as always, on time and very professional in all that was done. We've used this company for a number of plumbing jobs now and are extremely happy with the w... See more

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Rated 5 out of 5 stars
Verified

This company installed our boiler a few years ago. Since then we have received an excellent service from them and they service it yearly with no problems. Would recommend their services no proble... See more

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Rated 5 out of 5 stars
Verified

We have had Moorland heating for many years this time it was just to service our boiler. In the past they have done all our plumbing and gas work. We have always been pleased with every thing they hav... See more

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Rated 5 out of 5 stars
Verified

Glad to have Moorland heating as my company of choice for keeping my boiler running. Friendly , efficient engineers who just get on with the job Thanks , Ali Dixon

Rated 5 out of 5 stars
Verified

I recently had Moorland heating service my heating system and from start to finish they were knowledgeable and efficient. They diagnosed the issue explained the necessary repairs and completed the wor... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used Moorland Heating for several years now for my annual boiler service. I have always found their service to be excellent with friendly guys who are on time and complete the job that they are... See more

Company replied

Rated 5 out of 5 stars
Verified

Mike the Gas fitters arrived on time, and carried out the service on our boiler and the fire compliance checks. Very professional in the work. We would recommend the company for future work and we hav... See more

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Rated 5 out of 5 stars
Verified

We have been using them to do our annual services so we asked them to give us a quote for a new boiler, the quote they gave us was very competitive so we went ahead, the job was done in a morning and... See more

Company replied

Rated 5 out of 5 stars
Verified

Hassle free service provided by Moorland. Kept informed, after an error code came up after service. Fault was analysed , parts ordered and fitted. Excellent service provided by Moorland.

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Rated 5 out of 5 stars
Verified

Moorland Heatinghave been looking after my boiler for over 15 years. They are always very efficient, friendly and helpful if I have ang queries. I would not use anyone else.

Company replied

Rated 5 out of 5 stars
Verified

The heating engineer did not do it correctly as when he left we had no water or heating but I called to say you instantly se t someone around to put it right. I appreciate that

Company replied

Rated 5 out of 5 stars
Verified

Excellent work from Anthony he’s done the tidiest under sink pipe work I’ve ever seen. Alongside installing our new quooker tap tank in there too.

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Rated 5 out of 5 stars
Verified

The engineer was extremely helpful - explaining how things worked. He finished the service the equipment as requested and I would certainly have no problems recommending to others and will definitely... See more

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Rated 5 out of 5 stars

The engineer arrived on time and serviced our boiler, also diagnosed a fault which could have left us with no heating or hot water. We’re very glad we chose Moorland Heating! Thank you

Company replied

Rated 5 out of 5 stars
Verified

Fantastic service, from the quote to the actual boiler change. Would 100% recommend. We are pleased after 8 years in Plymouth we have found someone reliable and trustworthy! Thank you

Company replied

Rated 5 out of 5 stars
Verified

Great communication from the start. Engineer arrived on time. Helpful and friendly. Answered all my questions, gave me good advice. Did the job and left. Kept it simple.

Rated 5 out of 5 stars
Verified

The engineer did a very good thorough job, and checked everything, and asked me if I was happy with everything, and was there anything I wanted him to check before he went.

Rated 5 out of 5 stars
Verified

Moorland Heating are a great company to deal with. Very good customer service, efficient, reliable and friendly engineers. They’ve looked after us for several years now.

Company replied

Rated 5 out of 5 stars
Verified

Very efficient when booking boiler service. Engineer arrived on time and was very polite. Efficient service. Very easy to deal with this company and I would use them again.

Company replied

Rated 3 out of 5 stars
Verified

Worked quickly and cleanly although one of the builders went through an electric cable accidentally meaning we had no power for days and a hole in the ceiling from where this needed to be fixed. This... See more

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Rated 5 out of 5 stars
Verified

The service from this company has been first class. They fitted a new boiler in 48 hours from first call and have just serviced it 12 months later. Nothing seems too much trouble and they are knowledg... See more

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Rated 5 out of 5 stars
Verified

The engineer was prompt, polite & helpful, & very thorough. He also brought his own dust sheets, which none of the previous ones, (ie from Moorland heating) did. They are always very good though.

Company replied

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Company details

  1. Plumber
  2. Boiler and Heating Service
  3. Radiator Repair Service

Information provided by various external sources

Moorland Heating Limited is a long established Plymouth based company with a vast experience of installing and maintaining all types of Gas appliance. We work quickly and cleanly to service or replace any existing system to the highest standards and ensuring your system is both efficient and safe. Our boilers come with up to 10 Year Guarantees. We cover the following areas: Plympton, Plymouth, Plymstock, the South Hams to Ashburton - including Ivybridge, South Brent, Buckfastleigh, Totnes, Wembury, Bantham and Salcombe. And we are also proud to serve our East Cornwall customers in Saltash and across to Liskeard. We offer a range of services to Landlords - please see our website for details and prices. We also offer a system cleaning service which will help keep your boiler and radiators running at their optimium efficiency. In addition to our Heating services, we offer a comprehensive range of Plumbing services - please see our website for details. We keep our Engineers up to date with technical and safety training using our own in house training facility. We are Gas Safe registered. If you would like further information on any of our services or for us to come to your home to do a quotation, then please do not hesitate to contact us. You can now also get an Online Boiler Quote on our website - this will give you an indicative price for your new boiler. And we are proud to provide Fixed Price Quotations to our customers once we have completed our survey. We offer an Emergency Call Out Service - please call 07793 148902 outside office hours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

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Rated 5 out of 5 stars
Verified

Excellent service

My old boiler broke down, within two days your engineer visited, diagnosed the problems, advised me clearly my options repair or replace, and professionaly fitted a new boiler two later, well done excellent service.

June 2, 2025
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Rated 5 out of 5 stars
Verified

Boiler service.

The Moorland Heating did a good job of servicing our Worcester Bosch boiler. Very polite, very efficient and replaced everything as it was when he arrived. Only problem is I have to remind them every year to come and service the boiler. We didn't have to do this in the early years, [they have serviced our boiler for years], but now we have to chase them to come and service the boiler. Other than that, very happy.

May 27, 2025
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