Millets - Hastings Reviews 876

I was served by the manager he was so friendly, helpful and gave excellent customer service. Thank you very much to him.
So highly recommend purchasing from this shop.

I needed a new pair of wide fit walking trainers. The member of staff named Phil was so incredibly helpful, giving advice on all the trainers I tried. He found the perfect pair for me, very happy with my purchase and the help given.

We went in late on a Saturday and bought some walking shoes and socks. We received excellent service from Phil, thoughtful and helpful and in no way pushy. I have always had a great shopping experience at this store.

Phil helped me with finding a suitable shoe for a ski season today. I genuinely couldn’t have asked for anyone more helpful. He was so knowledgeable about the products and gave me helpful advice about how the shoes should fit and ways to tie the laces to relieve pressure points. He went out of his way to make sure I was picking the right pair for me

Phil was really helpful and gave good advice. He took time to measure my feet and make sure I found some shoes that fitted correctly. Very happy with the service

Ethan Lucy and the manager were all very helpful helping me choose some men's walking shoes size 12. I wanted a shoe that looked conventional for walking into town but which would enable me to do walking I gravel footpaths and which would compliment by Keen walking boots for more arduouse hikes

Served by Harry who was very friendly and made us laugh. Excellent service well done

Amazing service from Phil today who was so knowledgable and patient. He kitted out the kids in walking boots and helped me make sense of a ‘kit list’ for my daughter’s trip to Thailand to work with rescued elephants.
Couldn’t have been a better experience. Thank you

I went to millets looking for a pair of waterproof boots ,I approached Phil to ask if he had the sizes I wanted to which he said " can we measure your feet first because there will be styles that won't be appropriate for you " I said yes of course " so from there I tried numerous types of shoe and boots ,because I had recently had a operation on my foot I was there quite a while and Phil helped me no end I have now found a pair of lovely boots that tick all the boxes,Thank you so much .I would definitely recommend going there for help and advice .Well done millets for employing lovely helpful staff .

Had a fault with a tent bought online and my son was due to travel the next day on holiday. Took it to Hastings Millets and has the best customer care I have ever encountered. After trying to see if they could replace the broken part, they then said they would replace the whole tent as they didn’t want a temporary fix. Luckily, they had the same tent in stock (not everything is on the shop floor so always ask). I was served by Sophie, Phil and Lucy - all excellent. Not sure if Phil is the name of their new(ish) manager but the manager is brilliant at his job. They were all so polite and eager to solve the problem.
Hope they get praised for their excellent customer service.

Phil made our shopping experience excellent. He is truly and expert on walking boots, making sure that we had the right walking boots for our holiday. He was very meticulous in ensuring the right fit. We would highly recommend if you are new to walking or need a new pair of boots.

Visited the Hastings store, Harry was very helpful about the products and super polite! It was lovely being able to actually browse the products and to see the choice, will be back as it’s always good service and competitive prices!

Phil the manager could not have been more knowledgeable and helpful. Thank you

Visited the Hastings store on 11th September. Was served by Sophie who was very helpful. Sophie went to the trouble of checking the stockroom despite the system showing the size I wanted wasn't in stock. It was and she also gave me helpful information about the items I was choosing between. No hard sell just attentive and helpful. This is typical of my experience in this store.

We really needed to find some very specific footwear and Harry was super helpful and went above and beyond in supporting and advising us. Really knowledgeable and cheerful staff. It was a fantastic experience shopping here and we bought two pairs of footwear that were perfect for our needs when other shops in the high street weren't very helpful at all.

I visited Hastings branch to purchase items for my son's Silver DofE. I was served by Harry, he was so helpful and knowledge of the items I needed, socks and food. He also offered advice when asked about snacks to take which was completely out of his remit but so useful. His advice made my son's completion of his expedition a memorable experience. Thank you Harry

Paul in the Hastings store went above and beyond to make sure the hiking backpack was fitted correctly for my son so he won’t hurt his back carrying all of his stuff

Went to get a pair of walking boots only wanted cheap phil didn't try and up sell asked us full questions and helpful tips

Fabulous service at Millets yesterday. Phil was tremendously helpful in sorting out the right walking boots for myself and my husband. He listened to what we needed and made sure we left the shop with the perfect boots. I have just completed a 10 mile walk and my feet feel great. Thanks Phil

Excellent customer service. I was taken through of the range of products available, their different features and price points. A friendly, proactive staff member called Phil saw me looking lost and came to my aid.