MILLESIMA Reviews 51

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Great wine packaged well only complaint was it took over a month to arrive so if ordering make sure you order well in advance

Rated 5 out of 5 stars

Firstly, Millesima had a wine in stock which I couldn't find anywhere. Even the restaurant we originally bought the wine in couldn't obtain it for me. Ordering via the website was easy and I receiv... See more

Rated 5 out of 5 stars

Excellent service where they went above and beyond. At very short notice an order was shipped from France to the UK on time for a special birthday. A special mention to Maeva who even organised a bi... See more

Company replied

Rated 2 out of 5 stars

The wine selection is great and prices competitive but having spent quite a lot of money on different wines I'm beginning to wonder if they actually exist as none delivered. Lots of promises about win... See more

Company replied

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Company details

  1. Wine Store

Information provided by various external sources

Millesima is the leader of fine wine and en primeur fine wine merchant since 1983. 2,500,000 bottles in our cellars from the very best vintages produced in Bordeaux, Burgundy, the Rhone Valley, Alsace, Champagne... Over the last 20 years, we have made more than 300,000 deliveries to our 70,000 customers in Europe.


Contact info

3.9

Great

TrustScore 4 out of 5

51 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Hopeless

Hopeless.

Orders being processed but never delivered.

Difficult to contact or deal with.

Not convinced at all by their operation.

May 5, 2025
Unprompted review
MILLESIMA logo

Reply from MILLESIMA

Dear Mr Lilliman,

We have read your review and are very surprised by it. Since April, you have asked us to refuse all orders placed in your name, especially during your absence, as it seems you have been the victim of hacking.

Thank you for contacting us to discuss this matter.

Best regards,

Millésima Team

Rated 1 out of 5 stars

Unfair !

Unfortunately, my experience with your company is a very negative one. And mainly the way I was treated was highly unacceptable. One bottle broken and plenty of wine on the other bottles. The reaction of Millésima : you signed off (which is not the case) and we do not have any responsibility. Pictures have been sent of the damaged delivery, but no results. We feel treated in a very unfair manner.

December 16, 2024
Unprompted review
MILLESIMA logo

Reply from MILLESIMA

Dear Sir,
Thank you for sharing your feedback, and we are truly sorry to hear about your negative experience. Your concerns are important to us, and we regret the inconvenience caused by the damaged delivery and the way you felt treated throughout the process.
Please rest assured that our team has reached out to you directly to resolve this matter and offer appropriate compensation. We value you as a customer and are committed to ensuring a satisfactory outcome.
If there’s anything further we can do to address your concerns, please don’t hesitate to get in touch.
Sincerely,
The Millesima Team

Rated 3 out of 5 stars

Chateau Peyrabon

Very good quality wine. Delivery took longer than expected.

September 13, 2024
Unprompted review
MILLESIMA logo

Reply from MILLESIMA

Dear Sir,

We have read your review and would like to thank you for taking the time to tell us about your experience at Millésima.
Indeed, as we are concerned with the proper conservation of wines during the summer period, shipments are carefully handled according to temperatures, which is why the delivery time was slightly extended.

We are delighted that you liked the wine and thank you for your confidence.

See you soon on Millésima.com!

Yours sincerely,

Millésima Team

Rated 5 out of 5 stars

Excellent Customer Services

Although the delivery of the product was delayed by a few days, the service provided by the company was outstanding, with them providing me with constant updates relating to the delivery of my product.

May 1, 2024
Unprompted review
MILLESIMA logo

Reply from MILLESIMA

Dear Sir,

We have read your review and would like to thank you for taking the time to tell us about your experience with Millésima.

We received your email asking about the delivery time for your order. As May 1st was a public holiday in France, we got back to you on May 2nd to inform you that the customs clearance process was underway, which enabled us to organize a first delivery attempt on the 4th and a final delivery on May 7th.

The customer experience being our priority, we sincerely apologize for the inconvenience caused.

We would like to thank you for your confidence, and we look forward to working with you on your next order to make your experience even more pleasant. We remain at your entire disposal.

Yours sincerely,

Millésima Team

Rated 5 out of 5 stars

Well organised delivery

Well organised delivery
Wine well packaged and matching the order

February 1, 2024
Unprompted review
MILLESIMA logo

Reply from MILLESIMA

Dear Sir,

We have read your comment and thank you for taking the time to tell us about your experience.

We are delighted to know that you are fully satisfied with the services of Millésima.

Your satisfaction remains the top priority of all our teams. See you soon on Millésima.com

Yours sincerely,

Millésima Team

Rated 5 out of 5 stars

Excellent service where they went above…

Excellent service where they went above and beyond. At very short notice an order was shipped from France to the UK on time for a special birthday. A special mention to Maeva who even organised a birthday card to be inserted with the package. I would definitely use again and would definitely, definitely recommend. Many thanks

January 4, 2024
Unprompted review
MILLESIMA logo

Reply from MILLESIMA

Dear Sir,
We have read your comment and thank you for taking the time to tell us about your experience with Millésima.
Maeva was delighted to accompany you from order to delivery, so that you could enjoy your wines at your event.
Your satisfaction remains the top priority of all our teams. See you soon on Millésima.com!

Yours sincerely,
Millésima Team

Rated 5 out of 5 stars

Good customer service

Fast delivery, good customer service.

November 7, 2023
Unprompted review
MILLESIMA logo

Reply from MILLESIMA

Dear Sir,
We have read your comment and thank you for taking the time to tell us about your experience.
We are delighted to know that you are fully satisfied with the services of Millésima.
Your satisfaction remains the top priority of all our teams. See you soon on Millésima.com
Yours sincerely,
Millésima Team

Rated 1 out of 5 stars

I paid about €12,000 for…

I paid about €12,000 for champagnes...they canceled my order and refunded me €700 less!!!

December 20, 2022
Unprompted review
MILLESIMA logo

Reply from MILLESIMA

Dear Sir,
When you placed your order you placed it on our Swiss website for a delivery in Switzerland : prices and conditions are for delivery in Switzerland.
As your delivery address was in Greece we informed you : the prices, and conditions are different for delivery in Greece.
For a delivery in Greece payment is in euro where for a delivery in Switzerland you payment is in Swiss Franc.
As you pay in Swiss franc when we cancelled your order we reimburse you the exact amount you have paid in Swiss Franc.
As you are based in Greece, the difference is certainly due to the conversion to the conversion rate of your bank and the transfer cost outside Europe.
You should contact your bank concerning the conversion rate.
Best regards

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