medpex Reviews 17,479

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Medpex has an easy website to find the products you are looking for. Shipping is free of charge when you order over 30Euros and my products arrived just two days after placing my online order.

Rated 4 out of 5 stars

Good overview of products. Delivery was on time. Process to create the order requires improvement..

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Company details

  1. Pharmacy

Written by the company

Der Apothekenversand medpex bietet mit über 100.000 Artikeln ein sehr umfassendes Angebot. Dieses beinhaltet neben Medikamenten auch ein umfangreiches Sortiment an Kosmetik und Wellnessprodukten. Aber nicht nur das, bei medpex finden Sie auch Angebote zu Kontaktlinsen und zahlreiche Produkte rund um die Tiergesundheit. Die Onlinebestellung bei medpex ist die bequeme Alternative zum Einkauf in der Apotheke vor Ort. Seit dem 21.10.2022 wird der medpex Onlineshop von der niederländischen Apotheke DocMorris N.V. betrieben.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

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Hasn’t replied to negative reviews


Rated 2 out of 5 stars

There are not committed about the…

There are not committed about the commitment. In website they are saying delivery with 24 hours. If you order before 6pm you will get it on next day. But reality is disappointing. I ordered on last Saturday and today is Wednesday and the status in website is still same like Saturday. The ordered is in progress still not packed and still not handed over to a courier company. Totally unacceptable and not recommended.

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

Packages sent to wrong address or not at all.

I have made about 6 purchases. Out of those 6 purchases, 1 got delivered to a wrong address, it was the house of my relatives that go by same last name but live in another part of the country.
So keep in mind that they honestly just don't give it.

Another time they have simply not sent my package at all. After two weeks I wrote the customer service 2 times asking where the package was and did not get an answer at all. So I canceled the purchase. That worked.

Let's just say that packages from random Chinese platforms make it to me more reliably and in less time than when you order something from Medpex.

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

Bad customer service resulting in not able to order

I can not order at this shop. After numerous times of contacting them, weeks go by and they still did not do any effort to fix the problem. I am not able to make an order because according to their website my home address does not match the address connected to the DHL Packstation. Contacting them about this they are reluctant to do anything about it. And this is only for ordering a device.
At Amazon I have the goods delivered to a Packstation without all this hassle at Medpex.

October 9, 2023
Unprompted review
Rated 1 out of 5 stars

Not a good service

good service. I have purchased an item and have requested an invoice on my behalf as I purchased the item but after numerous emails and complaints I have not received an invoice. When you treat your customers like this, it's normal to have a lot of complaints.

March 24, 2023
Unprompted review
Rated 1 out of 5 stars

late dispatch

If you really need a medicine, forget medpex! They send the order whenever they like, no matter what is the state of availability.

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Recommend

Medpex has an easy website to find the products you are looking for. Shipping is free of charge when you order over 30Euros and my products arrived just two days after placing my online order.

February 22, 2023
Unprompted review

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