JCPenney Reviews 1,631

I purchased items online and I would like to return them, Do some in store shopping.. I don't have half a day to wait around for them to open! 11:00AM is an assinine time to open a clothing store peri... See more

Although their products are okay with reasonable prices, I had a negative experience with online shopping and call customer service.

Used to be the only store I shopped at for Big & Tall, but their pricing has become so dishonest, I can't trust them anymore. They offer merchandise at sale price, but at checkout discount disappears.... See more

They are not correct. I had a very bad experience with them. They added me two late fees in one month plus interest. I finally realized that their system is purely compared to a scam and I immediately... See more

Terrible customer service on line. Why has JCP started making so many Credit Card charges. Especially a paper statement charge. As a Senior Citizen, we do not do all bills and banking online. Not co... See more

Heads up when ordering online through their website. If you need to make any changes, you have to call within 30 minutes—after that, they won’t modify or cancel your order, which honestly seems cr... See more

I went shopping at JCPenny at Ashland, KY, for the first time and after I was done, a clerk at the registry told me she can save me %16 if I sign for REWARDS CARD. I agreed , but I missed the red flag... See more

Ordered a chair from them a month ago. Not delivered, o delivery date. I use the chat feature and they tell me to call. When I call they submit an escalation but provide no update. No clue when or if... See more

Placed an order and after the order was placed I received a coupon on the same pair of jeans that I could have saved $9.99. Customer service would not apply the coupon or even give me a store credit.... See more

SUSPICIOUS OF FRAUDULENT SITE Igrew up in JC PENNY. I placed an order in Feb 2025 n have not recd it yet. I'm so disappointed Ordered a vintage bag..loose cashmere sweater and a 2pc ladies jogging sui... See more

I have been wanting for online clothes for almost 4 months. I've been tracking my packages and was told it was delivered. However I have people that watches for my packages including my Mother n Law a... See more

I’ll never order from JC Penny online again! The last two of three items needed to be returned and it’s an impossible task getting a return label. When you call it’s a life-like automated recording t... See more

We were told in the jewelry department to go to cosmetics to check out since there was quite a line in jewelry and no one in cosmetics. The girl in cosmetics was very rude - not one other customer in... See more

My husband bought a pricey bracelet in February, and by April, it was broken. He did not purchase a warranty on the brand-new item. The store at West Oak Mall said he would have to pay for the repair... See more

As a j c penney card holder I bought a ring in Christmas time last year in 23 and the diamonds fell off of it twice. I've asked for another one. They gave me a gift card stating that they could only d... See more

The JCPenny website is terrible. For any and all jewelry, the delivery dates are all wrong. You cant order to a store to pick up, after you pay, they add an additional week for delivery and then its... See more

Had an appointment with the Searcy Arkansas salon at 3:30pm. At 4 pm I was still waiting for my haircut. When I asked how much longer I was met with nonchalant attitudes from the three salon workers a... See more

Evidently my old address from 5 years ago was still listed as a delivery address. My fault. I am a long time JCP customer. Once I realized my error, I called JCP for the other package that was in tra... See more

My JCP Account and Credit Card was apparently hacked last year and I was unaware until I received a call from JCP credit that I had a late payment. I knew that I didn't have a balance as I had not mad... See more

I bought 2 pairs of Berkshire silver shimmery pantyhose from JCP for a special event at my church. I was so excited, I could hardly wait to wear them for their beauty and shimmer. Ppl began to comment... See more

How in the blank blank are you only giving us thirty seconds to cancel and order. There wasn't any where to cancel. You need to change that policy. Now have my purchases going to my old address. I tri... See more

They sponsor Jimmy Kimmel. JK lied on air about CK’s assassin. Shameful.

Ordered a pair of sketchers women's summit walking shoes got a pair of new balance in a box that looked like it had been in a nuclear blast. Now I have to go to a UPS store with the shipping label the... See more

If I could rate my recent experience with JcPenny as less than 0 I would. I ordered 6 pairs of women's sandals from JcPenny in January 2021. They sent me 5 pairs of women's sandals and 1 pair of men's... See more

has joined with the LIBERAL ELITES in taking ALL (except them, of course) free speech rights away. Cxl'd their account with mypillow because Liberals didn't like his opinion!!! There are many of us ou... See more

My husband bought me a ring for our 20 year anniversary july 6,2020 needless to say now September still haven't received it. Called countless times emailed etc never got a straight answer except it wi... See more

Ordered a ring may 11 said it would be here June 5 still waiting and online says in progress but when I call says shipped.. been saying the same thing for a while now and becoming frustrated.. unders... See more

Ordered my ring 5/5, was told shipping would be 5/20. Later received an email saying shipper will ship 6/9 due to Covid. It’s 6/10 and the customer service representative said the shipper is still clo... See more

JCP took the money out of my account before a ring shipped. I found out the plant was shutdown so I cancelled the ring. The money should not have been taken out of my account before the ring shipped... See more

My wife ordered some jewelry for Christmas, and JcPenny sent it to an address we never lived at. They refuse to refund my wife's $ even after getting a police report. I'm Glad they're gowing out of bu... See more

Just spent 2 hours trying to resolve an issue. Penney's send me a message that PayPal refused their payment. PayPal says talk to credit card people. Credit card (has zero balance and a $10,000 limi... See more

Ordered a mattress on 5/7 to replace the one that is still under warranty with Jcpenney was told I had to pay $125 restocking fee to pick up old mattress and to purchase new mattress. I would receive... See more

Ordered Easter clothes over a week ago and order still states “in progress”. Can’t get a response from emails sent inquiring about the order. Wait time on phones is 45 minutes plus. Asked for call bac... See more

Delivery item should have arrived on 09/08/2018 between 3-7 pm and it is 8.48 pm; no delivery, no calls, no message from the delivery ppl. Called jcp customers service and was told by the supervisor... See more

Just a word of caution on using Paypal for online purchases. If anything needs to be returned and is done at a store, they don't have the ability to credit back Paypal. And neither will they give cash... See more

No wonder why Jcpenny filed bankruptcy. I order jewelry on April 17 to my mom for Mother’s Day and the deli every mentioned on my order was May 7-11. No update no delivery until May 11 so I called, th... See more

I ordered a long line bra from j.c. pennys online. It took almost a month to arrive. When I got it was totally the wrong fit., although I had checked before hand for right size. I went to the local s... See more

Penneys had a problem with paypal so when I called with my JCPenneys card number to replace it, they just cancelled my current order and oh 2 items were no longer available. WTH - they were in my bask... See more

They have no idea how to use their online ordering website, they still haven't figured out how refunds are processed through Paypal. I've had refunds returned on Paypal from China in 24 hours, but the... See more

I ordered a kitchen table from JC Penney and called a few days later to see if I could schedule the delivery. The girl on the phone was very rude and ridiculed me for thinking that I would have an up... See more

So I had a coupon for $10.0 on my rewards and the lazy black lady as expected she didn't tell me anything and this lady next to ne was only spending not even a $100.0 and the cashier that was helping... See more

Beautiful jewelry but horrible quality. All of the jewelry I bought their either turned my finger green or broken at the slightest movement. And somehow all of my lifetime warranty plans have disappea... See more

Poor Customer Service. I placed my first order with JCPenney online shop on 7th November. I received an emailed Paypal Receipt for my order but have never received an order confirmation. I am very... See more

I ordered a ring on April 17 using paypal money was taken out but then later put back. On May 4th i get an email stating i have to submit another payment i call the 800 number gave them my debit card... See more

I've placed 3 orders with JCPenny during the Pandemic. The first was ship to store, I was unable to pick up because they closed so I cancelled the order. They only credited me for part of the order,... See more

Do not order from JCPenney. They are not trustworthy as they state. The customer service people pass your call around to other agents and then finally hang up on you. Their automated order system will... See more

Never got online pickup notification, although said ready the next day, went to store, and employee never apologized that notification should be send out 5 days ago, and nowhere to look for checkout... See more

Don't buy anything from JC Penney, they will rip you off. The people working at the JC Penney Warehouse Logistics Center in 5555 Scarborough Blvd, Columbus, OH 43232 are the worst crooks & liars. Sham... See more