Intratone Reviews 241

The company is efficient but the system is useless. While now you can open the door when you are not home, you will miss people when your phone is silent and no one who is staying at yours can know if someone is out calling the buzzer. It doesn't make any sense not to have a receptor at home.

Installed in July as an access control system for a family home with six occupants. Users list their mobile numbers on the app's webpage and agree a hierarchy which determines priorities in terms of which mobile should be called first from the access control plate in the street. The system is meant to be able to switch the visiophone call to a second number and if necessary a third number etc if no response is received.

BUT, If the primary number mobile is switched off or not in signal area, the system does not refer the call on to a second number. If the primary number is on silent mode, the call is not referred to the second number. If the primary number has voicemail activated and the call passes to voicemail after 15 seconds, the visiophone interprets that as call answered and disconnects the call.

Thus far, we have experienced only two occasions when a visiophone call from the access control plate has successfully tripped over to the second mobile on the list. By contrast, we have experienced dozens of missed deliveries.

Other issues are that the visitor cannot always hear the homeowner; visitors' voices are often so distorted as to be unintelligible; and the gate-opening icon on the app does not always function. All too often we have to resort to the method of grabbing a remote and racing out into the garden to open the gate using a hand-held remote control

As a measure of desperation, we asked our installer to configure the system so that a call from the access control plate would trigger calls to multiple mobile numbers on the list simultaneously. That hasn't proved possible.

We are going to try one last solution in an effort to extract some value from this terrible system. We are going to buy a pay-as-you-go SIM card and install it in an old smartphone which will then be given to whoever is in the house at any one time. The mobile will have no voicemail activated, will never be on silent mode and will be plugged in, permanently on charge and dedicated to answering the doorbell, rather like a traditional entryphone system!

We have installed a similar system - HikVision - in our second home and that is working fine as a means of answering visiophone calls from wherever we are. 2-way communication with visitors works. Access can be triggered easily.

On se demande comment une compagnie comme Cogelec a reussi a vendre autant de ces systemes Intratone en France. Je vois que les commentaires des utilisateurs francais sont aussi mauvais que ce qu'on voit sur Trustpilot ici en Angleterre!

Initial enquiries into a replacement door entry system were made through Safe Simple Secure Ltd, Edinburgh assisted by Stephen Neil of Intratone who attended on several occasions to explain the system to residents of the two blocks of apartment’s involved. Stephen did this both very willingly and expertly with great patience. Nothing was too much trouble and his demonstrations were very understandable as he answered questions. When the system was finally installed by SSS Ltd it was done with efficiency and Stephen attended to coach and instruct property owners on how to use the system which again he did willingly and in a very user friendly manner. Intratone and SSS Ltd worked very well together. The system is a success

A great product.
I got someone from intratone helped me with the app.

Thank you for setting me up and explaining system

This system was installed a few months ago into our block of flats and it's been non-stop stress and constant missed deliveries since. Only one person can be designated to receive the notification that the buzzer has been rung, and that doesn't work all the time. Then, as the secondary person, by the time I get any notification on my phone that someone has rung, the person has left because it takes so long to go from one to the other. So my partner and I are in a constant state of having to chase people down, or having to wait outside to take deliveries that we can follow on a tracker. Makes us feel helpless. We just...can't open our door to people and keep missing deliveries that don't come when expected. I can only assume this was a cost-saving measure but I would avoid at all costs. We used to be able to just, whomever was in, hear the buzzer and open the door. Now it's panic. Again, avoid.

Gentleman was very polite and helpful went in to detail on how everything works

Brilliant coming through to phone helped set me up

James was really helpful showing me how the intercom works and how to set up the app. I'm very happy with it so far. 😁

The young man showed me how the new intercom system that has now been installed in my building works.
He was Very polite and showed me how to use the intercom system via my phone. I'm not Very good with new technology (being of a certain age 😂) but he explained everything in ways that I could grasp easily without being patronising or condescending as some people can be when explaining new technology to people of my age.
His name is James and he's a great asset to your company.

Explained system really well to me thank you

Helped set up video app this is great coming through video to phone thank you Bournville for new intercom