InsideJapan Tours Reviews 964

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent planning and attention to detail when organizing their trips. Consumers appreciate the smooth booking process and the comprehensive itineraries provided, which include detailed information about hotels, transportation, and activities. People also value the flexibility to customize their tours according to their interests and preferences. The company's staff receives high marks for their knowledge, patience, and helpfulness. Reviewers highlight the quality of the accommodations, the efficiency of the transportation arrangements, and the expertise of the tour guides. Consumers also appreciate the company's support during their trips, noting that the team is readily available to assist with any issues or questions that may arise. Overall, people highly recommend this company for its exceptional service and ability to create memorable and stress-free travel experiences.

Based on these reviews

Rated 5 out of 5 stars
Invited

Inside Japan Tours put together an amazing 14 day itinerary for our family's first trip to Japan - Tokyo, Matsumoto, Kanazawa, and Kyoto. Everything was so well curated, from the accommodations to tra... See more

Rated 5 out of 5 stars
Invited

We booked a 3 week trip and we gave an outline of what we wanted and what we liked . Lily came up with a fantastic well planned adventure which ticked all the boxes . We experienced off the beaten tra... See more

Rated 5 out of 5 stars
Invited

We received first class advice and guidance by Rachel on what to see and do in Japan. This was followed up by a set of travel guides that come in a handy size and are very comprehensive. We were t... See more

Rated 5 out of 5 stars
Invited

Our adviser listened carefully to who we were and what we were looking for, and delivered exactly what we had been hoping for. And, when we were en route to a museum and realized we'd lost the ticket... See more

Rated 5 out of 5 stars
Invited

Inside Japan made our first trip to Japan seamless. We did a self guided tour customized to our preferences. They were just a phone call away when needed on a couple of occasions. A solid itinerary... See more

Company replied

Rated 5 out of 5 stars

From the moment I first made contact with consultant Isobel, I knew I was in safe hands. Inside Japan are knowledgeable and patient. She arranged everything perfectly. Then, once we landed, we were me... See more

Company replied

Rated 5 out of 5 stars
Invited

Fabulous Small Group Tour with a great Tour Leader. The trip was well organised, fun and full of great experiences. The booking process and pre- trip information was simple, comprehensive and informa... See more

Rated 5 out of 5 stars
Invited

Super standard of customer care from the outset. Very responsive to queries. Tour itself was a total delight, a full programme with some surprises, too. Leader was always calm and organised and I had... See more

Rated 5 out of 5 stars
Invited

My wife and I told our agent - Amy Tadehara - what we were looking for and she came up with a perfect itinerary. All the arrangements were seamless, the guides were informative and friendly, and the 4... See more

Company replied

Rated 4 out of 5 stars
Invited

There were lots of experiences on both trips that were really enjoyable. Spring elegance - obviously the beautiful shinto and buddhist temples and the gardens are amazing but tea with a trainee Geis... See more

Rated 5 out of 5 stars
Invited

Kassondra at Inside Japan set up our tour to include everything I wanted to see and then some. The organization of the company is first rate, from train tickets and hotels to finding local guides who... See more

Company replied

Rated 5 out of 5 stars

We had an amazing trip. Inside Japan did a wonderful job planning all the details and outlining those in our itinerary book. Our hotels, guides and planned activities exceeded out expectations. Our... See more

Company replied

Rated 5 out of 5 stars
Invited

Very easy to follow for a self guided 19 day tour for a family of 5. Each location was set up with a central top notch accommodations that fit us. They had everything written out for us to follow b... See more

Rated 5 out of 5 stars

We just had a fantastic and memorable self-guided trip to Japan, with none of the self-guided hassles. Inside Japan did all the heavy lifting of booking hotels, getting the train tickets, and organizi... See more

Rated 5 out of 5 stars
Invited

Great service, everything went off as planned and smoothly. Our representatives were a great help and had good suggestions. Your Japan team was also very helpful and easily reachable All the gu... See more

Company replied

Rated 5 out of 5 stars
Invited

We took our adult daughters on our trip to Japan. When they saw we were using your service, they were unhappy as they believed we could have done all the arrangements ourselves. However after seeing t... See more

Rated 5 out of 5 stars

Inside Japan tours was fantastic- starting with our trip planning with Mary to the excellent in country service we received from the support team. We traveled with 8 people from three families with 2... See more

Rated 5 out of 5 stars
Invited

InsideJapan made my first trip to Japan a very easy and enjoyable process. I was able to have solo/small insider tour sessions for music/food/art booked which let me be flexible with my itinerary, and... See more

Rated 5 out of 5 stars

One of our best trips, everything went smooth, we received all the information, tickets and voucher when we arrived at our first hotel, our tour guides were very knowledgeable and accommodating to... See more

Company replied

Rated 5 out of 5 stars
Invited

Inside Japan made our trip to Japan fantastic and easy. We did an independent trip with IJ booking all our accommodation and transportation. They sent us a customized itinerary book that told us day... See more

Company replied

Rated 5 out of 5 stars

Inside Japan has converted me from a "do it yourself" traveler. With so many options, it was very useful to have a knowledgeable party cut through the noise. The web site gave me dozens of ideas of... See more

Rated 5 out of 5 stars
Invited

Great experience with InsideJapan Tours. Seemed to nail exactly what we wanted from our first discussion! The whole process was simple and stress free, meaning we spent very little time planning ourse... See more

Rated 5 out of 5 stars

Outstanding experience for us when experience Japan for 3 weeks. We travelled 2 adult and 2 kids, and booking through InsideJapan made the trip so easy and stress free. I can't speak highly enough... See more

Company replied

Rated 5 out of 5 stars
Invited

We thoroughly enjoyed the "All-in" Japan tour and all of the included activities. The service prior to the trip was prompt and comprehensive. The lodgings in Japan were excellent and we appreciated... See more

Rated 5 out of 5 stars
Invited

Walking Nakasendo and Kumano Kodo trails and city staysExcellent help and advice when planning. Extremely helpful briefing on arrival at start of walk. Comprehensive maps, details of each days wal... See more

Rated 5 out of 5 stars
Invited

We had a fantastic experience with Inside Japan tours from start to finish - Will helped me to put our itinerary together, recommended hotels and booked Bullet trains. He worked within our budget and... See more

Rated 5 out of 5 stars

I chose this company after careful research and spending time talking to my consultant. I was keen to avoid the group/herd aspect. I was not disappointed. I was travelling singly and was able to combi... See more

Rated 5 out of 5 stars
Invited

I really enjoyed my trip of Japan with Inside Japan Tours. Our group wasn't too big and our guide Patrick was informative and very pleasant and helpful. The food was amazing and not expensive and we... See more

Rated 5 out of 5 stars

I recently returned from Japan Unmasked, a 14 day tour offered by Inside Japan. Based on my considerable experience, I rank this company as one of the best! The trip was well planned and well executed... See more

Rated 5 out of 5 stars

This review is long overdue - Winter highlights tour of Japan was an incredible experience that I’ll remember for a long time. I got to see and experience a part of Japan that I never thought I would... See more

Rated 5 out of 5 stars
Invited

I had an excellent experience with Inside Japan Tours. Our guide, Mitch, was ideal as he shepherded our group through the complexities of the Tokyo subway and the Bullet trains with supreme calm.... See more

Rated 5 out of 5 stars
Invited

HIGHLY recommend Inside Japan Tours. They customized our trip, honoring all of our requests. Advisors to plan the trip and quick assistance on the ground was so amazing. If you are going to Japan, esp... See more

Rated 5 out of 5 stars
Invited

Amazing trip. My agent designed a trip based on my requests and added to it superbly- adding information, travel cards and WiFi making the trip so much easier. My guides were knowledgeable and help... See more

Rated 5 out of 5 stars
Invited

It was really helpful to find a company that really knew Japan who could help us navigate through the choices and options available and take all the hard work out of finding fantastic routes, destin... See more

Rated 5 out of 5 stars
Invited

InsideJapan coordinated so many trip details. Their planning assistance allowed me to take my 81-year old mother with limited mobility to Japan for 2 weeks. We took trains, rode metros, saw Kyoto, Tok... See more

Rated 5 out of 5 stars
Invited

Inside Japan Tours is a very good quality respectable operator sourcing out safe comfortable accommodation, good travel modes & sound travel information l. Missed a certain amount of information due t... See more

Rated 5 out of 5 stars
Invited

Giulia was excellent to work with and understood what we were looking for. We were able to get advanced bookings for art museums etc and great accomadations ( with the exception of one place). We were... See more

Company replied

Rated 5 out of 5 stars
Invited

Friendly and very knowlegeable staff who went the extra mile to acommodate all my requests and who provided very good advice. Every aspect was meticulously organised and prepared. Very good follow-up... See more

Company replied

Rated 5 out of 5 stars
Invited

We found the pre tour communication and planning to be first class. This gave us cause to embark on our self guided tour with confidence and the belief that any on tour issues would be efficiently... See more

Rated 5 out of 5 stars
Invited

Inside Japan customized a trip to Japan for us. It cost more than a group tour would have cost, but the mostly self-guided tour they arranged for us allowed us to get the most possible of what we want... See more

Rated 5 out of 5 stars
Invited

Joined Japan Unmasked tour in April 2025 as a solo traveler and caught the tail end of the cherry blossom season in the mountains. Fantastic tour with a good mix of big city, small town, and nature ex... See more

Rated 5 out of 5 stars
Invited

Fantastic two week trip for a family of 5, faultless planning, put us in amazing areas in main cities (Asakusa in Tokyo, Dotonburi in Osaka), superb in-trip support (eg email received on a slightly de... See more

Rated 5 out of 5 stars

The variety of experiences and excellent forward planning. The whole tour was so smooth and carefully planned whilst allowing some flexibility too. We particularly enjoyed the travel with just a backp... See more

Rated 5 out of 5 stars
Invited

Good communication, they listened to our requirements and put together a package which met everything we wanted. Hotels were all good as were the various tour partners.

Company replied

Rated 5 out of 5 stars

We booked a 3 week self-guided tour of Japan with Inside Japan Tours, and found them to be a superb company to deal with. At the initial planning stage they spend lots of time talking to us about our... See more

Rated 4 out of 5 stars
Invited

Seamless logistics for travelling from airport taxis to train travel. Our guides were amazing especially the Kyoto tourguide. She was so time efficient and we visited beautiful temples and gardens... See more

Rated 4 out of 5 stars
Invited

The wonderful experience gave my wife and I a chance to explore the Northern Honshu region, an area little known by foreign tourists. We had a great guide who made sure we experienced a variety of sig... See more

Company replied

Rated 5 out of 5 stars
Invited

Our Spirit of Japan small group tour exceeded our expectations. The tour leader was very knowledgeable, activities were varied and interesting and all ran to plan.

Rated 5 out of 5 stars
Invited

Well organised: the agent understood our requirements and everything worked exactly as we wanted. Most enjoyable trip

Rated 5 out of 5 stars
Invited

Incredibly bespoke tour program with schedules, maps, recommendations, actual guides, deteailed instructions for transfer, etc... Not a single detail was overlooked.

We perform checks on reviews


Company details

  1. Tour Operator
  2. Travel Agency

About InsideJapan Tours

Written by the company

Established in 2000, InsideJapan Tours is a market-leading Japan travel specialist, offering unique group tours, tailored travel and cultural experiences in Japan. Our team have had years of experience living, working and travelling in Japan, and we offer unrivaled advice and support – whatever your budget or personal interests.

People travel with us because we give them the chance to experience both the popular and the little-known aspects of Japanese culture, providing an insight into the diverse character of this fascinating country. Our memorable trips consistently exceed our customers’ expectations.

We're proud to be a B Corp

Brochure Download

Make an Enquiry


Contact info

4.9

Excellent

TrustScore 5 out of 5

964 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

A knowledgeable and reliable company

The Inside Japan team were so knowledgeable and planned a trip that included everything we wanted to see within our budget. The pre-departure information was incredibly detailed and everything ran really smoothly. The private guides we had were superb.

July 9, 2025
Rated 5 out of 5 stars

Excellent introduction to Japan

We spent two weeks on the Japan Unmasked tour provided by Inside Japan. It gave an excellent introduction to the country including its culture (old and new), cuisine, history and architecture. All helped by our very knowledgeable and helpful tour guide Hanan who was truly superb.
The tour involved stays in both large vibrant cities and small quaint towns with a corresponding mix of accommodation such as authentic traditional Japanese guest houses as well as western style hotels.
Travelling between the very many different locations was mostly using public transport including bullet trains, buses and trams. This provided interesting insights into Japanese life but also presented challenges for the tour guide in keeping everyone on track. Hanan did a wonderful job here with much kindness and patience.
My only criticism is that it might have been nice to have been given a little longer in Tokyo.
In conclusion, it was a very well planned and professionally executed tour.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

The knowledge and service is second to…

The knowledge and service is second to none. We were lucky to have Ali from Inside Japan help us plan a trip of a lifetime for 5 of us all with different interests, tastes and timings. It all worked like clockwork and was the five star experience we had hoped for!

September 12, 2025
Rated 5 out of 5 stars
Invited

First Trip to Japan!

Inside Japan Tours put together an amazing 14 day itinerary for our family's first trip to Japan - Tokyo, Matsumoto, Kanazawa, and Kyoto. Everything was so well curated, from the accommodations to transportation, guided tours, cultural experiences, and down time. Heart-felt thank you to our travel consultant Karin Thompson and to the in-country support staff. We had the trip of a lifetime!

September 2, 2025
Rated 5 out of 5 stars

Excellent service and offer - highly recommended

We booked a 3 week self-guided tour of Japan with Inside Japan Tours, and found them to be a superb company to deal with. At the initial planning stage they spend lots of time talking to us about our expectations/requirements and made suggestions on how we could enhance them - they even made suggestions that saved us quite a bit of money. Prior to departure, we received an excellent Info Pack that covered in detail every aspect of our trip, so we knew exactly what we were doing, where we were staying, and how to get there. Once in Japan, we found that the hotels they'd booked were all in superb locations and really nice to stay in (we went for mid-range hotels). They provide a 24hr support contact which we had to use twice (medical issue) and they were excellent - they responded very quickly to emails, in perfect English, and their responses always contained solutions to our issue (they had provisionally booked a doctor's appointment and sorted out transport without us having to ask). There are other supposedly 'Japan specialist' travel companies (we talked to some of them too), but we'd be very, very surprised if you'd find them give a better service/offer than Inside Japan - we recommend talking to them if you're considering Japan (or South Korea/China etc).

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Inside Japan Tours

I recently returned from Japan Unmasked, a 14 day tour offered by Inside Japan. Based on my considerable experience, I rank this company as one of the best! The trip was well planned and well executed. The hotels were high quality, located close to attractions with excellent buffet breakfasts. There was a wide range of interesting and unusual sites and activities. The restaurants were well chosen to provide atmosphere and local cuisine. Rather than a dedicated bus and driver, the tour relied on local transportation ( trains, trams, ferry, taxi’s), giving us a more varied experience and more exposure to the country. The guide was knowledgeable, responsive to group needs, passionate about the country, caring, playful and enthusiastic. There was enough free time and flexibility for shopping, relaxing and/or pursuing independent exploration. I highly recommend this tour.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Great personalized experience

Great personalized experience, from the initial "intake" questionnaire and itinerary discussions to on-the-ground updates and notifications. Communication was very responsive. They built into our trip all of our interests and travel preferences while considering the best sequencing of experiences for us to enjoy our unplanned exploration with confidence.

July 22, 2025
Rated 5 out of 5 stars
Invited

Fantastic company

We booked a 3 week trip and we gave an outline of what we wanted and what we liked . Lily came up with a fantastic well planned adventure which ticked all the boxes . We experienced off the beaten track , fantastic food , wonderful people it was a trip of a lifetime

September 12, 2025
Rated 5 out of 5 stars
Invited

Fantastic two week trip for a family of…

Fantastic two week trip for a family of 5, faultless planning, put us in amazing areas in main cities (Asakusa in Tokyo, Dotonburi in Osaka), superb in-trip support (eg email received on a slightly delayed train we didn’t even know was late, with revised connection details), great response to bespoke requests (eg Seto Inland Sea cycling) and fantastic smaller hotels and ryokans. Couldn’t recommend more highly.

July 31, 2025
Rated 5 out of 5 stars
Invited

Very easy to follow for a self guided…

Very easy to follow for a self guided 19 day tour for a family of 5. Each location was set up with a central top notch accommodations that fit us. They had everything written out for us to follow but also gave enough time that we could take it slow and change course with the kids. Quick to respond during the trip as well. I'm glad I had inside Japan as it decreased my anxiety, and made the trip very easy!!!

August 5, 2025
Rated 5 out of 5 stars
Invited

Amazing trip.

Amazing trip.
My agent designed a trip based on my requests and added to it superbly- adding information, travel cards and WiFi making the trip so much easier.
My guides were knowledgeable and helpful.

September 4, 2025
Rated 5 out of 5 stars
Invited

A wonderful trip

Super standard of customer care from the outset. Very responsive to queries. Tour itself was a total delight, a full programme with some surprises, too. Leader was always calm and organised and I had total confidence in his advice. It was obvious and reassuring that he could cope with the unexpected and that he knew Japan well. Highly recommend this tour.

September 4, 2025
Rated 5 out of 5 stars
Invited

InsideJapan Tours - the Best of Experiences

It was really helpful to find a company that really knew Japan who could help us navigate through the choices and options available and take all the hard work out of finding fantastic routes, destinations, accommodation, walking and cycling trips.

Everything worked like clockwork, tickets, bookings, experiences all happened as planned. We had the best of experiences!

July 28, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look