Verified
Package arrived quicker than expected, however when I opened it half of the items were missing. I emailed customer support who responded quickly, but asked for photos of the packaging, which seemed a... See more
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So, my original order for some reason didn't arrive 😔.. Yes I was sad and unhappy... No idea why EVRI didn't deliver it ? However thanks to Nagham at Babylon customer service, a new dressin... See more
Invited
Housebabylon deliver immediately anywhere. Their prices are more than competitive with quality products. We are more than satisfied. I am a retired dancer with worn discs on my neck. The House Baby... See more
Sale items none refundable, if you read all clauses, you’ll find it in small print. I’ve never experienced this with other companies, incredibly disappointed as I now have a dressing gown, that hasn’t... See more
Company replied
Company details
Information provided by various external sources
Affordable luxury homeware brand - London, United Kingdom
Contact info
270 Pentonville Road, N1 9JY, London, United Kingdom
- admin@housebabylon.com
- www.housebabylon.com
Verified
Paid for next day delivery but week later still no sheets
Paid for next day delivery. A week later still no sheets.
October 2, 2025
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Very happy with my order and will buy again
I really like this online store. The clothes are stylish and good quality, and the bed linen is soft and comfortable. Delivery was fast and everything came well packed. Very happy with my order and will buy again
September 18, 2025
Unprompted review
Alaa
I have received my order and I want to highlight that the towels are of great quality. Also, the packaging was excellent and unusual.
May 19, 2025
Unprompted review
Excellent Quality & Fabrics and…
Excellent Quality & Fabrics and customer Service
February 10, 2025
Unprompted review
Nice product
September 9, 2025
Unprompted review
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One of by best purchase
One of by best purchase. The quality is perfect
September 15, 2025
Unprompted review
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You'll regret if you haven't tried…
You'll regret if you haven't tried House Babylon
August 31, 2025
Unprompted review
Quick shipping and perfect quality
Quick shipping and perfect quality
August 28, 2025
Unprompted review
The design is fantastic
The design is fantastic, props to the designer because her work is amazing 🙏🙏
August 11, 2025
Unprompted review
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Verified
Sheets are nice
Sheets are nice. But the delivery took over 6 weeks and they did not proactively inform me about the delay.
August 4, 2025
Verified
I got the parcel with more delay than…
I got the parcel with more delay than declared and in top of it the essential core set I order didn’t come with the two pillowcases, as indicated instead in the website.
I mentioned to the customer service asking to send them to me, but I haven’t heard anything back so far.
August 4, 2025
Verified
Nice robe.
Nice robe delivered well and on time. I only didn't give 5 stars as I don't believe items can be perfect.
July 30, 2025
Completely let down by House Babylon
Completely let down by House Babylon. I waited weeks and weeks for my order and kept being told a warehouse move was holding up dispatch.
Two months later I finally opted to get a refund.
July 16, 2025
Unprompted review
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Does not follow UK law where sale items allow returns
Refused a refund as stated sale items are non refundable. However this is against UK law where sales are made. I failed to get any response to my complaints beyond chat GPT robot text that went round in circles. I’ve got no interest in harming small businesses but they have kept the returned goods and my money so I am out of pocket. As they were ignoring me I threatened with legal action which they still ignored. As a matter of principle I then took this to small claims court and won. You can see the case number here : 626MC441
Ridiculous as it may seem but house of babylon are even ignoring the court judgement so bailiffs will on their way.
February 16, 2025
Unprompted review
Terrible products
Terrible products - bought the lounge set and the cotton start pilling after first wash. Absolutely horrendous - not worth the price even when it’s on sale.
May 14, 2025
Unprompted review
Verified
Great quality of fabric
Great quality of fabric
In love with my bed sheets, soft, minimalistic design.
I was happy with the fast delivery
April 16, 2025
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