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We were dealt with in a very professional manner by Daryl. She was very informative on our holiday search and made sure that we were happy with every aspect of our holiday. We have never been on a Car... See more
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Verified
The Agent, Shaun, was accommodating, calm and chatted through all possibilities. He spent as much time as we needed and gave us a very balanced overview of what was available. Having not been into a... See more
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The advisor that handled our booking had very good knowledge about the package that we were interested in. She answered questions and fully explained the options that were available to us. We felt abl... See more
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We went in to book a cruise but had little idea of what was available (or possible), given our limitations on timings for arranging a dog/house sitter. Leanne was really helpful, and took time to und... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
92 - 94 High Street, EX10 8EG, Sidmouth, United Kingdom
- 01395 513402
4.9
Excellent
424 reviews
Replied to 92% of negative reviews
Typically replies within 48 hours
Verified
Cruise search
We were dealt with in a very professional manner by Daryl. She was very informative on our holiday search and made sure that we were happy with every aspect of our holiday. We have never been on a Caribbean cruise so to speak to someone who could put us at ease was so reassuring and to get it at a very good price.
October 26, 2025
Reply from Hays Travel - Sidmouth
Good Afternoon John,
Thank you for taking the time to leave a lovely review about the service you were given, we all really appreciate it and hope you have a fantastic time on your cruise.
Many Thanks,
From all the team at Hays Travel Sidmouth
Verified
Everyone I have dealt with have been…
Everyone I have dealt with have been polite; helpful and made the experience a joy.
October 22, 2025
Reply from Hays Travel - Sidmouth
Hi Simon, Thank you taking moment of your time to leave us a 5* review. We are always happy to help :)
many thanks Team Sidmouth
Verified
Good experience
Listened and gave us a choice within our brief. Were friendly, approachable, and professional at all times.
October 28, 2025
Reply from Hays Travel - Sidmouth
Hello Janet,
Thank you for taking a moment to to leave us a 5* review. we wish you a great trip away :)
Many Thanks Team Sidmouth
Verified
Fantastic experience
The Agent, Shaun, was accommodating, calm and chatted through all possibilities. He spent as much time as we needed and gave us a very balanced overview of what was available. Having not been into a travel agent for some time, this was a massively positive experience. We will definitely be booking our next holiday with Hays.
October 25, 2025
Reply from Hays Travel - Sidmouth
Thanks Sarah and Ceri for the Review and your time on Saturday, pleased we were able to get you away, hope you have a lovely time and see you when you are back :) Shaun
Verified
Excellent customer service from very…
Excellent customer service from very experienced member of staff.
October 18, 2025
Reply from Hays Travel - Sidmouth
Hi Anna,
Thank you for taking a moment to leave us a 5* review. we wish you a great trip.
Many Thanks Sidmouth
Verified
Everything was done for us and nothing…
Everything was done for us and nothing was to much trouble
October 25, 2025
Reply from Hays Travel - Sidmouth
Hi Paul
Thank you for leaving us a 5* review, we wish you a lovely trip away.
all the Team in Sidmouth
Verified
We were happy with our experience
We were happy with our experience. Darryl managed to get the cabin we requested for our cruise. She was very friendly and helpful.
October 24, 2025
Reply from Hays Travel - Sidmouth
Thank you for your lovely review Sara, It was lovely to meet you and organise your holiday. I hope you enjoy your Caribbean Cruise.
Regards
Daryl
Verified
Always great service from the Sidmouth…
Always great service from the Sidmouth branch
October 22, 2025
Reply from Hays Travel - Sidmouth
Hi Zoe, Thank you for leaving us a 5* review, we wish you a lovely trip away.
all the Team in Sidmouth
Verified
Reply from Hays Travel - Sidmouth
Hi Susan, Thank you for taking a moment to leave us a 5* review. we wish you a great trip.
Many Thanks Sidmouth
Verified
I found the staff a little less…
I found the staff a little less welcoming than I'd hoped. It would have been a more pleasant experience if they had been more upbeat especially as they deal with holidays.
October 8, 2025
Reply from Hays Travel - Sidmouth
Good Afternoon Janet,
Thank you for taking the time to leave a review. We are sorry that your initial welcoming into branch wasn't to our normal standards, due to the branch being busy and on low staff numbers. We will take your feedback onboard and will improve on the initial welcoming moving forward.
We all hope you have a brilliant time on the holidays you booked through us and will look forward to hearing all about them on your return.
Many Thanks,
All the team at Hays Travel Sidmouth
Verified
Mr & Mrs Spencer - Ffjord cruise.
Lee looked after us so well with booking the cruise we wanted - all done with extreme care and attention. No hard sell at all! Meant to press 5 stars but finger touched 1 and I couldn't re-set!
October 14, 2025
Reply from Hays Travel - Sidmouth
Hello Kathryn,
Thank you for the lovely review on the service you were given, we all really appreciate it and hope you have a brilliant time on your holiday.
Many Thanks,
All the team at Hays Travel Sidmouth
Verified
Sidmouth store tops the lot
Lea from the Sidmouth store was very thorough and listened to our needs. Explained the process and had very good knowledge.
A very good experience and will be back.
October 11, 2025
Reply from Hays Travel - Sidmouth
Hi Toni,
Thank you for taking a moment to leave a 5* review :) we are always happy to ensure you guide in the right direction and wish you an amazing and relaxing trip.
Team Sidmouth
Verified
Great service as always
Great service as always. Listen to what you would like and find the best deal for you. Great customer service delivered with a smile. Would not go anywhere else.
October 10, 2025
Reply from Hays Travel - Sidmouth
Hello Amy,
Thank you for the lovely feedback on the service I gave you I really appreciate it. I hope you have a fantastic time on both of your holidays next year and I will look forward to hearing all about them on your return.
Many Thanks,
Jess at Hays Travel Sidmouth :)
Verified
The company was patient and informative…
The company was patient and informative regarding my queries. Once I’d made the booking the service slacked off a little . For example, I had to request twice for a receipt for my deposit. I was telephoned and was asked for information I’d already sent by email. I am awaiting written confirmation of booking as opposed to deposit receipt confirmation.
I’m sure everything will be alright, but admin procedures need to be tightened up a little .
October 1, 2025
Reply from Hays Travel - Sidmouth
Hi Chris, Thank you for taking the time to leave Mia our apprentice a review, as you can appreciate being a new apprentice Mia has a lot to learn still and is just at the start of her journey in travel. We as a team will cover this with Mia. sorry for the 24 hr delay in getting your paperwork.
we wish you a fantastic trip.
Team Sidmouth
Verified
Very helpful staff member Daryl who…
Very helpful staff member Daryl who patiently organised my booking. I wwould look to use the Sidmouth branch again in the future.
October 5, 2025
Reply from Hays Travel - Sidmouth
Hi David Thank you talking a moment to leave a 5* review we wish you a fantastic trip
Team Sidmouth
Verified
My granddaughter works in Hays
My granddaughter works in Hays. So she did the booking
October 5, 2025
Reply from Hays Travel - Sidmouth
HI Rosemary,
Thank you for leaving Mia your review, we hope you have a nice time in Lapland
all the best Team Sidmouth
Verified
Reply from Hays Travel - Sidmouth
Hi Sally,
Thank you for your lovely Review.
We hope you enjoy your stay in Cornwall.
Regards,
Daryl
Verified
Reply from Hays Travel - Sidmouth
Good Afternoon Sam,
Thank you for the positive feedback on the service you were given, we really appreciate it and hope you have a wonderful time on your cruise.
Many Thanks,
All the team at Hays Travel Sidmouth
Verified
Reply from Hays Travel - Sidmouth
Good Afternoon Keith,
Thank you for the lovely review you have given us on the service you received, we really appreciate it and hope you have a brilliant time on your holiday.
Many Thanks,
All the team at Hays Travel Sidmouth
Verified
Always very helpful and professional
Always very helpful and professional, only like to book our holidays here
September 30, 2025
Reply from Hays Travel - Sidmouth
Hello Mark,
Thank you for the lovely review on the service you were given. We all really appreciate it and hope you have a fantastic time on your holiday.
Many Thanks,
All the team at Hays Travel Sidmouth
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