No waiting, straight to an advisor. We had little idea of what we wanted from our first cruise apart from dates and destination. Millie was brilliant in explaining it all, including extras like car p... See more
Company replied
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No waiting, straight to an advisor. We had little idea of what we wanted from our first cruise apart from dates and destination. Millie was brilliant in explaining it all, including extras like car p... See more
Company replied
Michelle was extremely helpful, knowledgeable and friendly. She supplied all the information I needed and answered all my questions, letting me know the options available. There was no hard sale, she... See more
Company replied
We were at the Hastings branch and were seen by Sue, who was the loveliest and most helpful lady - nothing was too much trouble and she went above and beyond in helping match us to a perfect holiday.... See more
Company replied
I was sitting in Tui booking this trip when the sales person stopped talking to me and answered the phone and as a retired sales manager this is unacceptable. So i walked out and went to your Hastings... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
209/210 Queens Rd, TN34 1QP, Hastings, United Kingdom
Replied to 92% of negative reviews
Typically replies within 48 hours
Sue made the process of booking our next holiday really easy and got us a great price too. Thank you.
Great help
In constructing a city break by rail to Berlin
Sarah is excellent, she has great patience and understanding our needs and requirements.

Reply from Hays Travel - Hastings
Excellent service, helpful, understanding of what we required explanation on price booking etc.
Millie was brilliant.

Reply from Hays Travel - Hastings
Helpful staff friendly environment.
Listened to. Supported in finding and booking a suitable holiday.

Reply from Hays Travel - Hastings
We spoke with a very nice young lady.we didn’t really know what we wanted She was so patient with us.we got there in the end and are now looking forward to our holiday in Fuerteventura

Reply from Hays Travel - Hastings

Reply from Hays Travel - Hastings

Reply from Hays Travel - Hastings
Excellent service. Sue was knowledgeable, professional and friendly. Sue was recommended to me and I recommend her myself. First class service, thanks so much.

Reply from Hays Travel - Hastings
Michelle was extremely helpful, knowledgeable and friendly. She supplied all the information I needed and answered all my questions, letting me know the options available. There was no hard sale, she was happy to help whether it resulted in a booking or not, and spent a lot of time on calls to the cruise liner to get the info I needed. I was very happy with the service I received and it resulted in a booking.

Reply from Hays Travel - Hastings
Sarah was very knowledgeable. Not at all pushy. She found us a fabulous holiday. Thanks!

Reply from Hays Travel - Hastings
Staff knowledge of location and happy to answer any questions prior to booking. Helpful and informative.

Reply from Hays Travel - Hastings
As usual with the Hastings branch very helpful, very professional and all have a sense of humour, once again a holiday sorted with no problems and I'm sure they will all get a good bonus at Christmas they deserve it what with the move and everything that goes with that.

Reply from Hays Travel - Hastings
I was looked after by Sarah, who was so helpful from start to finish. She presented me with various options to suit my needs and budget. She pretty much sorted everything for me and I couldn't fault the service I was given and I will certainly be using them again.

Reply from Hays Travel - Hastings
Very experienced and helpful staff.
Made booking seamless.

Reply from Hays Travel - Hastings
I was sitting in Tui booking this trip when the sales person stopped talking to me and answered the phone and as a retired sales manager this is unacceptable. So i walked out and went to your Hastings office where the staff and the service was first class.

Reply from Hays Travel - Hastings
I was anxious about booking a holiday as had left it to the last minute and Sue couldn’t have been more helpful. She was so kind and patient and I am really grateful to her for her help. Thank you Sue, you are a credit to Hays Travel!

Reply from Hays Travel - Hastings
Always a great time, helpful and so nice . We always get the the exact holiday we want from our Hays travel at Hastings. Sue is the most helpful.

Reply from Hays Travel - Hastings
Very pleased with the service I received couldn't do enough for us very organised and professional

Reply from Hays Travel - Hastings
Susan Andrews - was courteous, helpful and provided an amazing service providing a very competitive quote against a direct one provided by the hotel chain.
Superb service. Will definitely use again

Reply from Hays Travel - Hastings
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