Hays Travel - Hastings Reviews 772

TrustScore 5 out of 5

4.9

209/210 Queens Rd, TN34 1QP Hastings, GB


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Rated 5 out of 5 stars
Verified

No waiting, straight to an advisor. We had little idea of what we wanted from our first cruise apart from dates and destination. Millie was brilliant in explaining it all, including extras like car p... See more

Company replied

Rated 5 out of 5 stars
Verified

Michelle was extremely helpful, knowledgeable and friendly. She supplied all the information I needed and answered all my questions, letting me know the options available. There was no hard sale, she... See more

Company replied

Rated 5 out of 5 stars
Verified

We were at the Hastings branch and were seen by Sue, who was the loveliest and most helpful lady - nothing was too much trouble and she went above and beyond in helping match us to a perfect holiday.... See more

Company replied

Rated 5 out of 5 stars
Verified

I was sitting in Tui booking this trip when the sales person stopped talking to me and answered the phone and as a retired sales manager this is unacceptable. So i walked out and went to your Hastings... See more

Company replied

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Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 209/210 Queens Rd, TN34 1QP, Hastings, United Kingdom

  • 01424572604

4.9

Excellent

TrustScore 5 out of 5

772 reviews

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Replied to 92% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Sarah is excellent

Sarah is excellent, she has great patience and understanding our needs and requirements.

October 28, 2025
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Reply from Hays Travel - Hastings

Thank you for your lovely review :)

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, helpful, understanding of what we required explanation on price booking etc.
Millie was brilliant.

October 25, 2025
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Reply from Hays Travel - Hastings

Thank you for your lovely review

Rated 5 out of 5 stars
Verified

We spoke with a very nice young lady.we…

We spoke with a very nice young lady.we didn’t really know what we wanted She was so patient with us.we got there in the end and are now looking forward to our holiday in Fuerteventura

October 24, 2025
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Reply from Hays Travel - Hastings

Thank you for your review, Please let us know if there is anything else we can do

Rated 5 out of 5 stars
Verified

Very Helpful

Nothing was too much trouble for her. She was very good at her job.

October 22, 2025
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Reply from Hays Travel - Hastings

Thank you for your lovely review :)

Rated 5 out of 5 stars
Verified

o Sue for her work, thanks very much.

Excellent service. Sue was knowledgeable, professional and friendly. Sue was recommended to me and I recommend her myself. First class service, thanks so much.

October 14, 2025
Hays Travel - Hastings logo

Reply from Hays Travel - Hastings

Thank you for your lovely review, Please let us know if there is anything else we can do for you :)

Rated 5 out of 5 stars
Verified

Michelle was extremely helpful

Michelle was extremely helpful, knowledgeable and friendly. She supplied all the information I needed and answered all my questions, letting me know the options available. There was no hard sale, she was happy to help whether it resulted in a booking or not, and spent a lot of time on calls to the cruise liner to get the info I needed. I was very happy with the service I received and it resulted in a booking.

October 20, 2025
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Reply from Hays Travel - Hastings

Thank you so much for such a lovely review. Always happy to help. Michelle

Rated 5 out of 5 stars
Verified

Staff at Hastings Helpful & Informative

Staff knowledge of location and happy to answer any questions prior to booking. Helpful and informative.

October 16, 2025
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Reply from Hays Travel - Hastings

So glad we could help with you holiday. Any further questions more than happy to assist. Sue

Rated 5 out of 5 stars
Verified

As usual with the Hastings branch very…

As usual with the Hastings branch very helpful, very professional and all have a sense of humour, once again a holiday sorted with no problems and I'm sure they will all get a good bonus at Christmas they deserve it what with the move and everything that goes with that.

October 17, 2025
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Reply from Hays Travel - Hastings

Thank you so much for the lovely review. Millie

Rated 5 out of 5 stars
Verified

Paris break for a special birthday.

I was looked after by Sarah, who was so helpful from start to finish. She presented me with various options to suit my needs and budget. She pretty much sorted everything for me and I couldn't fault the service I was given and I will certainly be using them again.

October 17, 2025
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Reply from Hays Travel - Hastings

Thank you so much for a lovely review. Always happy to help. Sarah

Rated 5 out of 5 stars
Verified

I was sitting in Tui booking this trip…

I was sitting in Tui booking this trip when the sales person stopped talking to me and answered the phone and as a retired sales manager this is unacceptable. So i walked out and went to your Hastings office where the staff and the service was first class.

October 9, 2025
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Reply from Hays Travel - Hastings

Thank you for taking the time to leave us such a great review.

Rated 5 out of 5 stars
Verified

I was anxious about booking a holiday…

I was anxious about booking a holiday as had left it to the last minute and Sue couldn’t have been more helpful. She was so kind and patient and I am really grateful to her for her help. Thank you Sue, you are a credit to Hays Travel!

October 7, 2025
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Reply from Hays Travel - Hastings

Thank you for leaving such a lovely review.

Rated 5 out of 5 stars
Verified

Always a great time

Always a great time, helpful and so nice . We always get the the exact holiday we want from our Hays travel at Hastings. Sue is the most helpful.

October 14, 2025
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Reply from Hays Travel - Hastings

Thank you for leaving such a great review.

Rated 5 out of 5 stars
Verified

Susan Andrews

Susan Andrews - was courteous, helpful and provided an amazing service providing a very competitive quote against a direct one provided by the hotel chain.
Superb service. Will definitely use again

October 13, 2025
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Reply from Hays Travel - Hastings

Thank you for taking the time to leave us such a great review.

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