Verified
The service is lovely. Not necessary flawless but always great in providing options and looking for best possible solutions. And great for non-Danish speaking customers. Can warmly recommend this comp... See more
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Verified
There was a very good selection of rugs online with plenty of photos so you could clearly see a detailed view of each rug. I ordered online and was able to pick up my rug at the local Garant in less t... See more
Company replied
Verified
Super service og god information hele vejen. Fantastisk montør med øje for alle detaljer.
Company replied
Tusind tak for fantastisk god service til Janus og Mikkel. Tak for hurtig levering og opsætning. Flotte gardiner og god kvalitet. Alt perfekt. ⭐️⭐️⭐️⭐️⭐️
Company replied
Company details
About Garant
Written by the company
Garant åbnede sin webshop 30. april 2012
Hos Garant kan du altid regne med at få den vejledning og service, du har brug for, når du skal købe gulve, tæpper eller gardiner.
Vi hjælper dig gerne med en personlig kvalitetsløsning - altid til en fair pris. Og alle vores medarbejdere er kompetente fagfolk, der yder deres bedste for, at din løsning bliver lige præcis, som du havde drømt om.
Kort sagt er vi først tilfredse, når du er det. Og vi mener, at det skal kunne betale sig at gå til eksperter. Derfor er du også altid mere end velkommen til at kontakte os med både spørgsmål, ris, ros eller kommentarer ved at sende en mail her.
Er du i gang med at vælge nye gardiner? Så lad Garant hjælpe dig. Der er nemlig mange ting, du skal tage stilling til, og vi kan hjælpe dig med dem alle.
Tæpper, gulve og gardiner
Garant har et bredt udvalg af væg-væg tæpper og løse tæpper, og du finder også et stort udvalg af gulve til alle behov. klik herEr du i gang med at vælge nye gardiner? Så lad Garant hjælpe dig. Der er nemlig mange ting, du skal tage stilling til, og vi kan hjælpe dig med dem alle.
Kundeservice
Kundeservice er åben på alle normale hverdage fra 9.00 - 15.00Contact info
Blomstervej 1, 8381, Tilst, Denmark
- 7730 6000
- kundeservice@garant.nu
- www.garant.nu
4.6
Excellent
2K reviews
Replied to 82% of negative reviews
Typically replies within 2 weeks
Verified
Reply from Garant
Hi,
Thank you for your feedback! We're glad to hear that our communication kept you informed and on track. We look forward to working with you again!
Best regards
Christian, Garant Customer Service
Verified
Very professional and polite customer…
Very professional and polite customer service, great quality products, highly recommended
November 5, 2024
Reply from Garant
Dear Klaudyna.
Thank you very much for your 5-star review and for taking the time to share your positive experience. It is very much appreciated.
Have a lovely day.
Best Regards
Lise, Garant Customer Service
Verified
Super service og god information hele…
Super service og god information hele vejen. Fantastisk montør med øje for alle detaljer.
August 19, 2024
Reply from Garant
Hej Anne.
Mange tak for de 5 stjerner og fordi du har taget dig tid til at anmelde din positive købsoplevelse hos Garant i Kolding.
Hvor er det bare dejligt at høre, at du er godt tilfreds med både service- og informationsniveau samt montering.
Vi håber at kunne hjælpe dig igen en anden gang.
Bedste hilsner
Lise / Garant kundeservice
Verified
god service.Alt ok
April 24, 2024
Reply from Garant
Hej Conni.
Mange tak for de 5 stjerner og fordi du har taget dig tid til at anmelde din positive oplevelse hos Garant i Randers.
Hvor er det dejligt at høre, at du er godt tilfreds med det høje serviceniveau.
Vi håber at kunne hjælpe dig igen en anden gang.
Bedste hilsner
Lise / Garant kundeservice
Verified
Sales people were helpful and found us…
Sales people were helpful and found us a perfect carpet
April 30, 2024
Reply from Garant
Dear Satish.
Thank you so much for your kind words.
I am happy to hear that you found the service 5 stars worthy!
I wish you a nice afternoon.
Best Regards,
Lise / Garant Customer Service
Verified
God service 😀
April 12, 2024
Reply from Garant
Hej Birthe.
Mange tak for de 5 stjerner og fordi du har taget dig tid til at anmelde din positive oplevelse hos Garant i Haderslev.
Hvor er det dejligt at høre, at du er godt tilfreds med det høje serviceniveau i butikken.
Vi håber at kunne hjælpe dig igen en anden gang.
Bedste hilsner
Lise / Garant kundeservice
Verified
Super service.
January 11, 2024
Reply from Garant
Hej Niels
Godt at høre! Mange tak for de 5 stjerner og fordi du har taget dig tid til at anmelde din positive oplevelse med os.
Med venlig hilsen
Christian - Garant.nu
Verified
Lynhurtig ekspedition !
January 9, 2024
Reply from Garant
Hej,
Godt at høre! Mange tak for de 5 stjerner og fordi du har taget dig tid til at anmelde din positive oplevelse med os.
Med venlig hilsen
Christian - Garant.nu
Verified
God service
December 13, 2023
Reply from Garant
Hej Niels
Det er vi glade for at høre! Og mange tak for de 5 stjerner :)
Mvh. Christian - Garant.nu
Verified
Misleading information by their shop led to a waste of 5 boxes which I can’t return
I went to the Østerbrøgade shop to look for some click vinyl gulv that I urgently needed in two days. Was told to go home and decide on the color and that I should order online because the office would be closed on the Friday in question. Was advised to order more because if I order more after the color might not match as it is of a different batch. We asked if we could then return any leftover unopened boxes and was assured we could as long as they are unopened. We then went home and ordered and received them. No complaints about the delivery and the quality. But as we ordered more, we were obviously left with extra boxes so we went to return them to a shop only to be told you need to return them at the shop you ordered from. I called the østerbrogade shop and it seems I need to call instead kundeservice because they need to email the shop in order to receive the items we return. But when we called kundeservice, it seems that the only way we can return the items, it is if we return the entirety of the order despite being told something completely different in the store. I of course cannot return the entirety of the order because I used them. I wish I never ordered from this company. Because they provide misleading information and then after you order they suddenly change their tune. How could I return the entirety of the order???? Was told to order more on purpose because I could always return it only to be told after, when I needed to return them, by kundeservice, that the web shop operates by different rules, rules which are absurd. And I only ordered online because the shop was going to be closed on Friday by which I needed to have the items. Think twice before
Ordering, don’t trust the information their employees provide, read all the T&Cs carefully before ordering because some employees will say whatever to make a sale and then they will guide you towards customer service who will be very apologetic but guess what, there is nothing they can do, even saying you should have read the T&Cs and you should try selling them yourself.
September 27, 2023
Reply from Garant
Dear Miruna.
Thank you for taking the time to share your experience, although we're sorry to hear that we didn’t meet your expectations. Our goal is always to provide excellent service and advise our customers correctly and appropriately.
As a rule, and also in your case specifically, it is true that the right of return only applies if the entire purchase is returned as your order consists of only one type of products. This procedure and terms are the same weather you shop in one of our stores or online.
We understand how frustrating this can be and we apologize for any inconvenience.
If you’d like to discuss this further, please don’t hesitate to contact us.
Thank you again for your feedback.
Best Regards,
Lise / Garant Customer Service
Tusind tak for fantastisk god service…
Tusind tak for fantastisk god service til Janus og Mikkel.
Tak for hurtig levering og opsætning.
Flotte gardiner og god kvalitet.
Alt perfekt.
⭐️⭐️⭐️⭐️⭐️
September 28, 2023
Unprompted review
Reply from Garant
Hej Dorthe.
Tusind tak for de 5 stjerner og fordi du har taget dig tid til at anmelde din positive oplevelse med Garant i Køge.
Vi er glade for at høre, at du er tilfreds med både levering, montering samt kvalitet.
Vi håber at kunne hjælpe dig igen en anden gang.
Bedste hilsner
Lise / Garant kundeservice
Verified
Reply from Garant
Hej Gitte.
Tusind tak for de 5 stjerner og fordi du har taget dig tid til at anmelde din positive oplevelse med Garant i Horsens.
Vi håber på at kunne hjælpe dig igen en anden gang.
Lise / Garant kundeservice
Tak for god behandling
Alt ok - venlig betjening og god service - tak til indehaver Christian og gardineksport Stig
July 15, 2023
Unprompted review
Reply from Garant
Hej Jenny.
Mange tak for din positive anmeldelse af Garant Svendborg. Det sætter vi rigtig stor pris på :-)
Ha' en skøn dag.
Lise / Garant kundeservice
Verified
Reply from Garant
Hej Jesper.
Mange tak for din positive anmeldelse af Garant Sønderborg.
Det sætter vi stor pris på.
Du ønskes en dejlig sommer :-)
Nanna / Garant kundeservice
Verified
Super god service.
May 16, 2023
Reply from Garant
Hej Trine.
Tak for din positive anmeldelse.
Dejligt at høre, at du er tilfreds med den service, du har fået i Garant Svendborg.
Du ønskes en god dag!
Lise / Garant kundeservice
Verified
Great customer service
The service is lovely. Not necessary flawless but always great in providing options and looking for best possible solutions. And great for non-Danish speaking customers. Can warmly recommend this company.
May 3, 2023
Reply from Garant
Hi Tamara.
Thank you so much for your 5-star Trustpilot review.
We really appreciate you sharing your positive experience with shopping at Garant Østerbro.
Have a lovely afternoon.
Best Regards
Lise / Garant Customer Service
Verified
A very good selection of rugs…
There was a very good selection of rugs online with plenty of photos so you could clearly see a detailed view of each rug. I ordered online and was able to pick up my rug at the local Garant in less than a week.
April 27, 2023
Reply from Garant
Hi Judith.
Thank you so much for your 5-star Trustpilot review.
We really appreciate you sharing your positive experience with shopping at garant.nu.
Have a lovely afternoon.
Best Regards
Lise / Garant Customer Service
Invited
God fin behandling via telefon samt…
God fin behandling via telefon samt levering af en rar chauffør
February 26, 2023
Reply from Garant
Hej Lone
Tusind tak for de 5 stjerner! Vi sætter stor pris på, at du har taget dig tid til at anmelde din positive oplevelse omkring dit køb på vores webshop.
Vi håber, at kunne hjælpe dig igen en anden gang - enten på webshoppen eller i en af vores butikker :)
Ha' en rigtig god dag!
/Lise, Garant kundeservice
Fantastic shop.
Fantastic shop.. and very good service .. you can find everything you need for your home.. we love it and we will visit again and again.. thanks Garant. : )
August 6, 2020
Unprompted review
Reply from Garant
Hi Yaso
We are so happy you like our shops so much. We have many thing in store for future interior design and decorations, and we hope you’ll like it just as much if not more. We are glad to have such loyal customers, and are happy and waiting for you next visit. We hope to always do our best, and give our customers the service they deserve.
Best regards Tidde
You need to know what you need not just what you want
If you know exactly what you need then it likely is a good place. We wanted some solid light blocking in the bedroom and living room. We never got really satisfied with their solution and experienced them getting a bit impatient on us.
Aalborg store.
Edit: They reacted to my 2 star review and were very willing to improve our experience. They changed materials and even added an extra curtain. If this had happen in the first place then they would have gotten 5 starts for sure!
May 15, 2020
Unprompted review
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