G4S Danmark Reviews 9,253

The installation process was very smooth and welcoming - the installer, Claes Hansen, explained everything in detail while keeping it easy to understand, and we have no problems using the system.
The mobile app is very nice; however, an option for users to rename the sensors without needing to contact customer support would be welcome.

The order was completed very quickly and efficiently. The company representative, Thomas, installed the necessary equipment quickly, in the right places in the house for complete control. Everything is clear and easy to use. The economy is much better than the previous company. I am very satisfied.

I had a terrible experience with G4S. It was ok in past years. However, from this year G4S started sending technicians to my business location without prior notice. After each unexpected visit, G4S sent a huge bill (around 3000-4000 dkk). The charges are completely unreasonable and unjustified. This is not acceptable and not sustainable for any business.

Avoid G4S if you are not prepared for expensive and unexpected invoices.

I had the best experience with G4S.

Thomas Larsen, the specialist that came to evaluate the house, was very helpful and truly interested in finding out our needs. He went above and beyond when discussing and recommending us products and setups.

After speaking with him, I asked him to come back the next day for the installation. Everything went smoothly and overall had a very nice time discussing how everything works.

Now, I feel my home is safer and I have professionals backing me up if something happens.

Person came to install explain very clearly and show all the necessary steps and instructions.

Super god service

Excellente service! The person installing the system made all the differences by clearly explaining everything.

Kasper was great , fast friendly honest held up

Seamless installation with very good service. The person was very helpful and anwered all our questions.

Very qualified, quick and friendly service from Mehmed at G4S

Efficient and professional

Very friendly

My friend recommended you

Great experience

Maybe we were unlucky, but we haven't had the greatest experience with G4S. Their hardware is fine, it seems to do what it promised to do.

But the installation and customer support have been unreliable and unprofessional.

We signed a contract with them on the 10th of January and the installation is still not complete as of today (feb 17th)

We waited 2 weeks for an outdoor siren and a key box. We then got those together with 21 vibration sensors, but we are still missing 5 sensors, which the Sales person included in the price offer but never installed. They claimed the upstairs windows don't need sensors because the 1st floor is protected by the rest of the equipment?? Then why sell us equipment we don't need?

We have been chasing the installation partner for weeks for a new appointment to finish the installation, we never receive any answers from him. When we ring Customer Support, the waiting time is always longer than 25 minutes. There is not even a bot to say how many people are ahead of me in the queue, just irritating music and endless waiting times.

They have sent an invoice in my mailbox with no itemisation so I don't know what I'm being asked to pay for. I need to ring Support, wait for 30 min to receive clarification. They also added penalty fees for late payment, although the installation partner assured us that they would set up payments via Betalingsservice.

When writing this, I have been waiting for 38 minutes to speak to Support, no one has picked up.

If it wasn't for losing the 7000 kr I paid for the installation, I would cancel my contract just because, as a customer, I feel disrespected and taken for a fool.

Excellent service, very fast installation and very friendly approach, made the purchase a joyful experience 🙂

great service