Freda's Peanut Butter Reviews 590

I ordered the 3 X 180g Triple Gift Pack (savoury) peanut butter but unfortunately it arrived damaged and the jar had leaked all over - the outer cardboard box looked a bit worse for wear and inside were polystyrene 'wotsits' and a bit of paper... the product was very poorly protected.

I tried to contact the company by phone first, as they present a number on their website, but it seems no one is taking calls... it rings for a bit then just goes to an answerphone. I’ve also sent an email and am currently awaiting a response.

At this stage, I can only rate based on the shoddy delivery experience and lack of initial support, hence the 2 stars. Should I receive a reply — and depending on the outcome and once I’ve actually had the chance to try the product — I’ll consider updating this review. Not impressed so far.

** Update: Jade has been in touch and offered an acceptable resolution - despite no one answering the phones, email responses seem to be quick and helpful. Expecting a replacement in the post. Updating my review to three stars and will amend once the replacement has arrived, and once I’ve tried the products.

*** Update... This review started with 2 stars. Jade's customer service upped it to 3. And I can now only give 5 stars, though more are deserved.

Jade has gone above and beyond in resolving my delivery issue, and to be fair... it wasn't realllllly their fault the item was damaged in transit (not realllllly) - however the replacement that was send was better protected with corrugated cardboard sleeve + the wotsit polystyrene things. But I have to say - the no-nonesense, swift resolution and email comms proves Freda's to be a company that cares about their customers. Replacement arrived in pristine condition.

I've also tried the product - and it's flippin lovely stuff. I'll be buying again for sure. Far superior to the claggy supermarket brands. Very happy overall despite a disappointing first impression. Excellent customer care. Thanks Jade!!

I regularly order peanut butter from this shop, but have never written a review. I believe you sell a great product! Your peanut butter is an indispensable addition to my breakfast table!

Best peany b on the market. We’ve been a customer since the beginning and keep coming back for me.

Prompt delivery, delicious product!

This is the best peanut butter I’ve tasted. I initially found them at a food festival in Caerphilly. Once sampled, you can’t go back to supermarket brands.

The best peanut butter ever. Absolutely gorgeous. Particularly the coconut one.

Fabulous product and quick delivery.

Really lovely highly recommend, well packaged, tasted delicious, I signed up to get the 15% off and this never came through but still well worth paying full price, delicious

Love Fredas peanut butter - delicious
Easy to order ,speedy delivery.

Look, peanut butter is important right? So too is keeping it local.
Now add the best PB on the market, which happens to be Cornish, you've got a result👍🏼

It’s great to have a spread (which I love) with my name on. But joking aside this product has no palm oil and from the varieties I have tried, all ingredients listed on the jars are all recognisable!

Great selection of flavours which you won't find in the supermarket

Products taste great! Thanks

Really easy to use website; great products; and their service/despatch team are great - in letting you know when your package has been despatched. One of the best small company websites and services I know

Amazing quick service and delicious peanut butter

Easy to order online - delicious product.

This is simply the purest and best peanut butter.

Great product, speedy delivery easy to use website