Bought my car from First4Car and the whole experience was brilliant from start to finish. Leah was really friendly and helpful, and Ben made sure everything was explained clearly and sorted quickly. N... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Very good experience at First4car. Ben helped all the way through the process. The car is as described and great attention to detail. No high pressure. Was a great experience and would recommend to ot... See more
Company replied
Superb experience from start to finish, no hassle on the forecourt we were left to browse. Professional and friendly handling of our purchase and trade-in. Great communication throughout, swift coll... See more
Company replied
It isn't often these days that I am able to give a good review to any company, but I am please to say that First 4 Car is the exception. Having just purchased a car for my wife from them I have to s... See more
Company replied
Company details
Written by the company
If you're looking for a genuine, honest, hard working company to purchase your next car from then you've found it in First4car. Our friendly helpful staff strive to provide excellent customer service with no pushy sales tactics. Our ways to buy are flexible from complete remote purchase and delivery of your car, to in person purchase at our showroom. Whether you know a lot or a little about cars we can help you make the right choice for you, as well as which financial options are available. All our cars come with a full MOT, PDI service (where required), clear HPI check and National Mileage Register checks as standard, along with 12 months free AA breakdown cover.
Contact info
1 Occupation Lane, LS28 8HL, Pudsey, United Kingdom
- 0113 257 0000
- www.first4car.com
4.6
Excellent
206 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Excellent customer service
Excellent customer service. Provided all the information and more. Made buying a car a very pleasant and easy experience.
October 18, 2025
Unprompted review
Advertisement
Great Service and simple!
I purchased a car from First4car and the whole process was simple. A quick phone call with Ben and all of my queries were answered and they delivered my car within a few days. It was really simple and Ben was really helpful. I would highly recommend the team at First4car.
September 23, 2025
Unprompted review
Reply from First4car.com
Thank you Aaron for your review and recommendation. Enjoy your new car!
Very good experience at First4car
Very good experience at First4car. Ben helped all the way through the process. The car is as described and great attention to detail. No high pressure. Was a great experience and would recommend to others 5***
September 9, 2025
Unprompted review
Reply from First4car.com
Thank you Antonio for a lovely review. We're so pleased you felt our service was worthy of 5 stars. We hope to see you again in the future.
Great Experience
I had a great experience purchasing my car from Ben at First4Car. We phoned beforehand as there were a few vehicles we were interested in. We were left to look at them on our own, with Ben on hand answer any questions. There was no pressure to make the purchase. Once I decided which car I wanted, it just took a few days for them to fully prepare the car so I could collect it. I’m very happy with my car and the overall experience of dealing with this company. I highly recommend First4Car.
August 20, 2025
Unprompted review
Reply from First4car.com
Rachel, thank you for a great review. We're so pleased you felt Ben and Team First4car gave you a 5-star experience. You were a pleasure to meet. We look forward to welcoming you back again in the future.
Thank you to all the team.
Bought my car from First4Car and the whole experience was brilliant from start to finish. Leah was really friendly and helpful, and Ben made sure everything was explained clearly and sorted quickly. Nothing was too much trouble, and the customer service was spot on. I’m really happy with my car and would definitely recommend First4Car to anyone looking for their next one. Thanks again :)
August 1, 2025
Unprompted review
Reply from First4car.com
Thank you for taking the time to leave a review. We're so pleased you felt our service was worthy of 5 stars. Enjoy your new car, and we look forward to welcoming you back in the future.
Advertisement
Dangerous repair, refused car back
Purchased red renault captur, back up for sale for more than I paid. Bought Feb, took back for minor repairs. Then started to hear a knocking in the engine. Took it back, couldn't find anything, told them it was definitely making a noise. They changed the alternator belt apparently to keep me happy. They said they had a problem fitting the part, that Renault had supplied the wrong part, then told me it had had a recall, which it hadn't. They magically fitted the part. It kept on making a knocking sound, took it back after my brother in law listened to it and said it was the water pump. They then said they must have misdiagnosed the fault and it was that. They then repaired again. I took it in on Monday, Tuesday I heard a loud knocking in the engine, slowed down to 20 and it became louder, suddenly something flew out from under the car and hit the curb, large metal part they fitted, looks like it had been adjusted to fit. I retrieved it, called the garage, the owner answered, I told him I was leaving the car where it was and wanted a refund, he said he waz kind enough to answer the phone, I said I would deal with it the next day as I was stranded with a 2 hour wait for the AA I got a taxi back. I asked for help on FB as I needed to do an event for my hedgehog rescue, the reason I needed a larger car. @FIRST4CARS then helped with a banger, I was grateful. The next day I was still thinking about refusing the car back. The owner phoned me, they wanted to charge me £1500 for the privilege of the use of the car. I told him I wasn't happy about it, I was going to the ombudsman. He then said I was threatening him, no just telling him what I was doing. We agreed on £500 but then he said if I didn't bring the banger back by close of business the next day he would phone the police and report it as stolen. I went 7 weeks without a car and they have put it back up for sale for more than I paid, obviously making money from me and saying they had lost it. The finance company have now returned all of the money.
August 31, 2025
Unprompted review
Reply from First4car.com
We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate the opportunity to respond.
The vehicle in question was purchased in February and developed a noise after a few weeks. We carried out repairs in good faith and based on the information available at the time, initially replacing the alternator belt. When the issue persisted, we re-inspected the vehicle and diagnosed a faulty water pump, which was then replaced. It’s worth noting that it is not uncommon for initial diagnoses to miss underlying faults, particularly when symptoms overlap. This is why further investigation was undertaken and additional repairs carried out.
We’d like to confirm that all work was completed professionally and the vehicle was later inspected and given a clean bill of health by Renault during an official health check.
After the breakdown you described, you decided to reject the car. At that point, we acted swiftly and fairly, arranging for a refund via your finance company. The delay in receiving your funds was due to the finance company’s processing time, not ours — we issued the payment within 2 hours of receiving the required paperwork.
While we did not have a courtesy vehicle available, we loaned you a roadworthy vehicle we use for transporting parts after seeing your appeal for help on social media. This was not a retail car, but it was offered out of goodwill to support your hedgehog rescue event. However, once you made clear that you were rejecting the original car, we explained we would not be able to continue lending a loan vehicle, which is standard practice.
Regarding the £500 usage charge: over the course of four months, you drove the car extensively. Charging £0.45 per mile for usage during this time is a standard and reasonable practice within the industry.
As for the car being listed again for sale: vehicle pricing changes constantly based on the market, condition, mileage, and seasonal trends. The current price is in line with other similar vehicles on the market and not substantially more than what you paid.
We genuinely regret that this experience didn’t go as smoothly as it should have, but we believe we acted fairly, responsibly, and within industry standards throughout.
New car purchase
Overall great experience buying from first4car as Leah and Luke made the process of purchasing the car hassle free with no pushy sales.
August 17, 2025
Unprompted review
Reply from First4car.com
Thank you Matthew for taking the time to leave your review. It is much appreciated. We hope to see you again in the future.
First 4 Car - excellent
It isn't often these days that I am able to give a good review to any company, but I am please to say that First 4 Car is the exception.
Having just purchased a car for my wife from them I have to say that we have found them to be nothing less than excellent in all respects.
From the quality of vehicles they sell right through to their customer relations they are outstanding and highly recommended.
August 7, 2025
Unprompted review
Reply from First4car.com
Thank you so much for your kind words and for taking the time to leave such a positive review!
We’re absolutely delighted to hear that your experience with First4car was excellent from start to finish. It means a lot to us that you chose us for such an important purchase, and we're so pleased that both you and your wife are happy with the car and the service you received.
Your recommendation is greatly appreciated, and we’ll be sure to pass your feedback on to the whole team. If there’s anything else you need in the future, we’ll be here to help.
Wishing you many happy miles in your new car!
When things go wrong...
Great place to buy a car unless something goes wrong. Their aftersales cannot be reached by telephone and when they do respond to emails they aren't the most helpful. The sales team couldn't do enough for you. The aftersales won't do anything for you. Even if they had the exact car I wanted I would not buy from them as their aftersales team are the worst I have ever encountered.
August 1, 2025
Unprompted review
Reply from First4car.com
Thank you for taking the time to leave your feedback.
We’re genuinely sorry to hear that your experience with our after-sales team did not meet your expectations. We always aim to provide the highest standard of customer service, both before and after the sale, and we regret that you felt let down in this instance.
You purchased your vehicle on 3rd January 2025, and we were made aware of your concern with your clutch on 28th July 2025 — over 7 months and 8,000 miles following your purchase. At this point, your First4car warranty had expired. However, as you had purchased a 1-year external warranty, our team advised you to follow the appropriate claims process with the Warranty provider.
We understand how frustrating it can be when issues arise with a vehicle, and we aim to support our customers as much as possible. While our aftersales team were unable to answer your call at the time, we did respond to your initial email within 24 hours and followed up your second email following your phonecall in under an hour. We’re sorry if this felt impersonal or unhelpful — it was certainly not our intention.
We do appreciate your positive comments regarding your experience with our sales team and regret that your overall experience has been overshadowed by this issue. Your feedback has been shared with our after-sales department as part of our ongoing commitment to improve.
Advertisement
Great place to buy your next car
Really great customer service,everything clearly explained from purchase to hand over
Leah was a pleasure to deal with
July 15, 2025
Unprompted review
Reply from First4car.com
Thank you, Conrad, for a lovely review. It's great to see that you felt Leah and the team gave you a 5-star service. Thank you for choosing First4car.
Ben has made buying my car a really…
Ben has made buying my car a really easy process, answering any questions I had and has been super friendly and helpful throughout the whole process. Couldn’t be happier! Thank you Ben
June 10, 2025
Unprompted review
Reply from First4car.com
Thank you for a great review. It's great to hear you are happy with the service Ben and the team provided. We look forward to welcoming you back again in the future.
Great service
Great service, Leah was super helpful.
Very happy with the whole experience, thanks!
June 2, 2025
Unprompted review
Reply from First4car.com
Thank you for taking the time to leave a review. We're so pleased you are happy with your purchasing experience. We hope you'll choose us again when it's time for an update.
Fantastic service from start to finish…
Fantastic service from start to finish would highly recommend! Ben couldn't have been more helpful
May 5, 2025
Unprompted review
Reply from First4car.com
Thank you for your review and recommendation, it is much appreciated. Thank you for choosing First4car.com.
Advertisement
Purchased my first car from here
Purchased my first car from here. Comfortable process from start to finish. Very happy. Highly recommended. Great customer service. Thank you for getting me on the road!
April 25, 2025
Unprompted review
Reply from First4car.com
Danny, you were a real pleasure to meet. We're so happy you're pleased with your purchase as well as the service we provided. All the best to you. You know where to come next time!
Leah was great from the start
Leah was great from the start. Super friendly, the communication was fast from the first email I sent. Found the perfect mini for my daughters 17th birthday. I highly recommend this place! Thanks leah.
March 31, 2025
Unprompted review
Reply from First4car.com
Thank you Hannah for your lovely review. You were a pleasure to meet. We hope your daughter is enjoying her fabulous Mini ... you never forget your first car. We look forward to seeing you all again next time. Thank you for choosing First4car.com
Very helpful and great customer…
Very helpful and great customer service! Would highly recommend, thank-you Leah
March 20, 2025
Unprompted review
Reply from First4car.com
Thank you for taking the time to leave a review. It's great to hear Leah provided you with a 5-star service. We hope to see you again in the future.
Thanks to first4car and to Ben
Thanks to first4car and to Ben, arranged everything when getting my new car. So happy with it and will highly recommend to others 5+++
February 12, 2025
Unprompted review
Reply from First4car.com
Thank you for your review. We hope you are enjoying your lovely new Kia. All the best to you.
Advertisement
First car experience
From the start the staff were very approachable and welcoming Leah showed us around and any questions we had she was always there. The team was always on hand with messages back an fourth and overall a very enjoyable experience as it was my first time purchasing a car and definitely would comeback in the future a shout out to Luke also for getting everything sorted the day of purchasing the car
Will definitely be telling friends and family to come here if they need a car , thank you guys !! -Nikki
January 13, 2025
Unprompted review
Reply from First4car.com
Nikki what a lovely review thank you! We're so pleased to hear Team First4car gave you a positive buying experience particularly with it being your first car. Remember you can use your recommend a friend voucher when your friends and family need a car! Thanks again
I would definitely recommend…
I would definitely recommend this business. Very professional, no hard sell, friendly staff. I am absolutely loving my Mercedes bought October 2024
October 24, 2024
Unprompted review
Reply from First4car.com
Angela thank you so much for taking the time to leave a review. It's great to hear you're loving your new car and you thought our service was worthy of 5 stars! Thank you for choosing First4car. We hope to see you again in the future.
Excellent service
Friendly staff and Ben helped the process go smooth and quick to get me in my new car thanks guys appreciated.
Also the car was fully valeted and cleaned looking like it rolled off the production line, thanks again to the team.
December 6, 2024
Unprompted review
Reply from First4car.com
Thank you for your kind words. I will ensure the whole team gets a big pat on the back. Thank you for choosing First4car. We hope to see you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.