fidiumfiber.com Reviews 65

Months later...........
They said in July internet would be available. (flyers) On their website they took an appointment for today. The guy came and said it wasn't ready (still). The line has to go overhead, but the guy would have been to overweight to do it anyway. Plus he had no ladders and it is an upstairs apartment. They are completely un-organized.... plus the guy was like "I don't care".

Fidium Fiber

My experience: Guy in unmarked car comes to my home to sell me service. Asked me for credit card i said i would only do AMEX he said then give me your checking information. RED FLAG. No professional shirt, business card nothing saying Fidium. RED FLAG. The guy leaves and comes back many times. He says i go home tomorrow to AZ and i need to wrap this up. RED FLAG. Log in on website and sign up. Appointment for 1pm they show up at 11 when i am in a meeting. They show up nothing saying Fidium on vehicle. RED FLAG. we have fiber line from road to house direct buried. He instantly says he has to dig up yard yada yada. I have power, cable, water, sewer lines etc right where they want to run a new line which is not needed. Red flag. I told the guy cancel the entire thing for being unprofessional not ad-hearing to schedule and interrupting my meeting. In addition to the fact not in a company vehicle. He then returns and spray paints my yard. I call Fidium Direct tell them cancel and get this guy out of my yard. He leaves. Dig safe comes and marks my yard. Then i call a second time to Fidium Tell them to cancel. The next thing i know Saturday a contractor shows up to dig my yard. Thank god i caught him and sent him packing. The guy decided it was okay to drive on my lawn to turn around in my wife's flower bed.

This company is the most unorganized and unprofessional company in history. I need reliable internet and if there is an issue i need them to come. I need people that have background checks that are employees coming into home not some Smoe from the hood. Honestly Time Warner or whatever they call themselves these days when i call they are here in 24 hours or less no questions. Even on Sunday. Its not the best but i can tell you FIdium is the worse.

If there is a company i would meet in my driveway with a shotgun its FIDIUM. BTW somehow in between all this one of my cameras was destroyed.

This is my second trial with Fidium. I cancelled last year as it took 2 months for installation and customer service was abysmal. I tried again this year as their 2GB service was a better deal than my 1 GB cable service. I just cancelled again as the router they gave me only distributed 1GB and I had to buy different hardware to get the service I was paying for. That is Fraud

I used Fidium for a year. The internet connection was fine. There is no customer service. The kind, friendly people tell you whatever they think you want to hear and then DO NOTHING. I had to file a dispute with the credit card company to avoid paying after cancellation. I filed a complaint with the FCC.

What was a positive experience ruined by inability to cancel service. They’re no different than the other internet guys.

The internet service was 5 stars. The customer service is negative stars. Cancelling this service when you move is harder than getting the pope on the phone. The automatic system doesn’t understand anything. After trying to get you to pay the bill (which is on auto pay) it hangs up on you. You cannot cancel online. Online chat bot “can’t understand request” and the chat agent finally sends you back to the phone. It’s purgatory.

Finally, AI phone bot put me on hold. Wait time estimate over an hour. AS IF. UNBELIEVABLE that an internet company can’t have online cancellation.

I opted into Fidium after Spectrum bought out my local company, but I cannot reach a human over the phone. Fidium's AI agent just "can't understand what you're saying". It will not process account numbers, phone numbers, or voice commands. I have what appeared to be an extra $30 charge that is actually an irregular billing cycle. Took over 1.5 hours and multiple calls to resolve. The only way I got connected to a human was after calling in to sales for new service, then they transferred me to customer service.

I just got my service a couple days ago. I guess it's OK. Seems the same to me. What is didn't appreciate is tech IT that came to my house right on time but never came and knocked and left. My son, watched him drive in the driveway and said he's here and then waited at the door for him to knock. The knock never came so he looked out the window and the man was in the phone and driving away. So within 10 minutes. Fine he Adam, called he said he knocked and knocked three times but didn't get an answer (lie) he'd come at 12:00. My appointment was 10:00-12:00. Ok. I have no choice now. 1:30 comes around and nobody shows up. Another IT calls and says he's been asked to come set up my wifi. This guy, Jessi, was awesome. Meanwhile I just found a message from some woman saying Adam said he was here for a half hour and knocked and nobody answered. He said he heard a child say something and I said answer the door. Lie! There are no children here. My son is 37 years old. He waited at that door to open it when Adam knocked. He did not knock on our door. He was in our driveway and out within 10-15 minutes. No 30 minutes at all. And then to get a call from some woman who's covering for him really ticked me off. Because Adam lied every step of the way. My son saw what he did and I was here also. No tv or any music was on in this very small trailer. There was no knock.

Once they get you in their grip, customer service fades away.
Their customer service is horrible; phone calls are always 30+ minutes on hold, no e-mail contact or direct Text to a human.
Considering going back to Spectrum shortly.

We switched to Fidium not realizing it was actually Consolidated. The service was fast enough, but VERY unreliable - like we didn’t have service for hours weekly. My husband and I both work from home. I called and called and would spend hours talking to tech support in the Philippines. They would not do the things they said they would do or they would make mistakes conveying information and the local tech support would never show up or not fix anything. They would just tell us the equipment was faulty, but it was silly to exchange it for more faulty equipment. We finally cancelled and Armstrong has been a dream - just as fast but also reliable. We got an equipment bill with no label to send back our equipment and no access to my account because it’s cancelled. Spent another hour talking to customer service in the Philippines who could (would?) not help me. Finally talked to a supervisor who took the charge of my bill for a few months to give us time to get the label and send it back. Glad the nightmare of Fidium is almost over!

This is a preliminary review as I have not been able to get it installed. I had an appointment and took vacation time to go meet them only to have them reschedule the job because they needed to find flaggers ( I live on a road where there may be 3 cars a day) sorry I am calling bullshit on this. They rescheduled and didn’t show up. Still no flaggers to direct the moose I guess. I had a technician go to my camp and was told it would be an easy job. But, then they didn’t show up for second time. Seems like Fidium needs to find better employees. They are new to the area in Northern Maine but I don’t see them being very successful in this area if they don’t get their installation services together👎👎👎👎

I only gave one star because you have to hit something to be able to write a review. This is the worst COMPANY I’ve ever dealt with. No accountability. Don’t show up when they say let’s start from the beginning. They came to put in fiber optics and could not run it underground because the previous technician who did something for a neighbor left the conduit cover off, filled with water and froze. It was supposed to come back in the spring and fix it never did so. I called to have it Fixed. They came out. They put it underground and left without my Internet working where I have the Internet I have a business that has to be on cameras to be compliant with my license not to mention all my equipment runs off the Internet inside, so I am unable to progress and make the changes necessary at this point in the process of my business. They said they’d escalate it and come out today the 19th when originally they said they’d come out the 25th which is two weeks after they did not install my Internet properly not on my only not compliant with my license. I can’t adjust my lights in my facility. They called today and said they were there and they fixed it so I immediately went over which I was already on the way because my appointment was 5 to 7. I get there. It does not work. I live in the mountain so have no cell service. Everything is done through the Internet so I had to drive 20 miles just to call them. They told me to go back to the house that they’ll be there by seven cause they said they would come even though they called and said they came and fixed it but they did not Stick to that story they said go back and wait. I told them I would sue them if they did not show up by seven this was my eighth day in a row calling to tell them they needed to fix the problem that they caused no one came. No one showed up obviously I don’t know if they called because there is no cell service in the mountains just service through the Internet, which they screwed up eight days prior so now I’m stuck with being noncompliant no answers every time I call it’s the same crap all the same information. Get nowhere ask for a supervisor nobody gets one. This company is horrible. Does not care about their customers did I failed to mention that I have three account accounts one for my RESTAURANT one for my home and one for my facility It’s not like I don’t pay them a lot of money. They are very incompetent. Don’t know what they’re doing. it’s as simple as sending a signal from the pole to the house to be sure that it’s there. They’re not even capable of that. This is the worst company unfortunately they’re the only company available there. I highly recommend somebody go somewhere else or go there and run the company properly. If anybody is out there, I had this experience. You really should keep calling and bothering them seeing I have over 10 hours invested in this problem that they caused and no one’s paying me and I’ve asked for free Internet and they haven’t given it to me. This is the third time I’ve had a problem since I’ve had Internet in the facility. The first time was a bad port, which is not their fault. Second time was the technician didn’t plug the line in all the way again out for weeks I have hundreds and hundreds of thousands of dollars invested in this project and they’re putting it at Jeopardy and don’t even care highly recommend finding somewhere else to get Internet if you live in the area or any area that fidium services

If it were possible to put minus #1 I would. I signed up for automatic payments. They did not take out the money. I called them, they said I have the automatic payment. My account on the website said I had auto payments. I called three times, waiting to get a person to talk to for an average of 45-60 minutes each time then I just canceled the service. Now they are charging me for the month after the cancellation.
So, I tried calling today to assure they don't "get it right" and withdraw three months of billing. The wait is 45 minutes (and their musical loop is terrible). Really? I switch back to Spectrum at least I can find someone to talk to locally.

Fidium - extreme poor service filled with lies. They add mysterious charges of $35 to your account, and when you log on, it only says "new charges" and is an amount that makes no sense and is on top of a second line you can see that makes sense with what you signed up for. Their BOT will absolutely refuse to tell you what it was for, and their staff will not take your call even after 1 hour trying after 8AM eastern. Its the same old predatory CONSOLIDATED. Fidium is allowed to engage with illegal business billing because oversite, the FCC will not act and the current FCC director supports crime by his department's inaction. They are filled with the types of people the public votes for through the Reps, Senators and Executive branch, and are currently an FCC that is terrified to enforce any laws of any kind.

Absolutely terrible experience with Fidium. The customer support is one of the worst I’ve ever dealt with. They keep transferring you from one person to another, each time with painfully long wait times. It feels like no one knows what they’re doing, and you’re stuck in an endless loop of incompetence.

What’s worse, after finally getting someone who claims the issue has been resolved, the technician who arrives on-site—and even their supervisor—completely disagrees with what customer service told me. There is no communication, consistency, or accountability.

After all the frustration, wasted time, and zero resolution, I ended up canceling my service. I highly recommend avoiding Fidium altogether

Here is my Business ADVICE to all companies: if you want to know how to lose a customer (learn from Fidium).

First- I will say their customer service ladies I’ve spoken with have all been so NICE!! I do not fault the lovely people they have working there!! But their system- to get paper billing is a NIGHTMARE!! From the time we moved in (March) till today (July), I have received 1 paper statement and 1 shut off notification! I have been on the phone with them every month at least once and for the last 3 month have been over paid up on my account to make sure in the mean time between not receiving statements and getting random text messages saying I owe $$ on some date- which when I have called for the last 2 months are not true amounts because of the credit still due from past overpayments! Still, call at least once a month BEGGING to receive a paper statement b/c I cannot manage this at all!!
Still, has not been resolved- I have sent company a message at our last correspondence and now (at this moment) on hold still trying to resolve!! They are still looking into and said to follow up!

VT - Our organization contracted Fidium at the end of May to have internet set up by 7/1. They did not get it done, claiming they had to "trim a branch." So our organization had to pay an additional month's rent at our old location, change movers dates, change multiple other companies (water people, copier people, cleaners, etc.). This will have cost thousands of dollars.
Multiple employees had to pivot to work from home, and several of us are at the end of our fiscal year, trying to do huge reports and contracts. The timing could not have been worse. Fidium again promised we would be up and running by 7/14. Which was yesterday. As of today, we still have no internet and no promise of when we may.

I'd like to follow up on my earlier review of Fidium fiber internet service. When I finally spoke with their customer service representative, she consulted with her supervisor and they made right the billing such that the date that the bill is due, and amended the amount to reflect the service, are clearer and fairer. So far this updating of fidium's billing is working. And I'm updating my negative review to a more positive account. I do appreciate that they were willing to make it right.

The price went up $11/month unexpectedly, and when I tried to contact them about it, I found it impossible to contact them in any way, by phone, email or chat. It's as if they seriously don't want to talk to their customers at all.

Have not even had for a week and half of that time has been constant disconnections or no internet at all. Terrible Internet service and no customer support.

Today was the second day I sat home waiting for the installation technician and she/he was a no show. No call from the company to let me know. I called to inquire and was told there were no resources available. Same excuse as last time. The person on the phone said they don't know until the time if they have someone. How do they schedule an installation without knowing if they have the staff available.