FDM Forsikringer Reviews 4,682

god service

Most horrible call center ever. It takes ages to connect to right person and after speaking the 6th employee, still noone knows where to connect. Currently I am still on the phone after 01:04:20 and its rolling and I had two simple question that I didn't even get an answer yet.

1) why 50% FDM membership discount didn't apply to me although I purchased a insurance?

2) It shows that insurance will it start covering from 01.10.25, although I purchased the insurance today. The situation, I have purchased a car on 25th of July, they drove the car to CPH to deliver and they made an insurance for the road and told me that I can cancel it within 14 days, thats why I purchased a new insurance and they stated they will do the transformation. So, I don't understand why I have to wait until 1st of October?

Answer??? No. Also, they keep forwarding to each other. Pure b*llshit and most horrible call service experience. Even after becoming a FDM membership, purchase a car. I will definitely change it. Stay away.

This is my biggest disappointment as a foreigner living in Denmark with a Danish institution of this size.
Please do not block or delete this sharing with people, so that 'fdm forsikring'do not try to deceive them like I was deceived.
I have all the evidence and correspondence with fdm insurance.

So we wanted to get fdm insurance for our car and that's how we negotiated all the details. But after a few months we saw that not only 'fdm' insurance, but also 'alka', the previous insurance we used, was deducting money from our bank account.

When we called 'alka' insurance to ask why they were deducting money for car insurance, although we are currently using 'fdm' car insurance, 'alka' insurance said that 'fdm' insurance should have informed them about the entry into force of the new insurance with 'fdm' insurance and the termination of the old insurance with 'alka'.

But 'fdm' insurance made a mistake and did not inform 'alka' insurance about the newly concluded contract, as a result of which for several months a large amount of money for two insurances was deducted from my account due to the error made by 'fdm' insurance.

This cost me a lot of time for lawyers and searching for the truth, because when I called 'fdm' insurance, they arrogantly did not agree with their mistake and stated that they had not made any mistake and that the money for their mistake, which was not informing 'alka' insurance, would not be refunded.

Then I contacted lawyers, who sent a request to the 'fdm' company. They completely ignored this request and did not take any action. Most likely, I was dealing with a very dishonest 'fdm' employee who made a personal mistake and wanted to avoid responsibility at the expense of someone else, he hoped that I would not go so far. But I went to the lawyers a second time, they sent a second notice, which the 'fdm' insurance company completely ignored again.
Then I wrote another letter, and most likely ended up in another sector, where finally after three months I received an answer, an apology, an admission of error and also a refund for the fact that the 'fdm' company made a mistake and did not inform the 'alka' insurance about the conclusion of a new contract, which resulted in me paying insurance not only to the 'fdm' company, but also to the 'alka' insurance, which was not informed by the 'fdm' insurance.

All this took away a lot of my strength, energy, caused depression and completely ruined the name of fair, legal and honorable Danish companies.

Therefore, people, be careful with this company 'FDM forsikring' and know that if you conclude a contract with 'FDM' insurance and come from another insurance company to 'FDM', then 'FDM' must notify the other company about such a contract about the conclusion of a new contract, otherwise you may have to pay double the insurance amount to two companies.
And hard experience has shown that some people working at 'fdm', even knowing that they made a mistake, avoided answering phone calls, did not read sent messages and did not respond even to calls from lawyers to correct the mistake. It's just terrible, I was mentally traumatized after the experience I had with the dishonest arrogant employee of 'fdm' insurance, who said that nothing could be done in this situation and wanted to completely cunningly avoid making a personal mistake towards the client.

You adjusted the deductible and my insurance premium by way of a letter, which i never received - my premium was increased significantly without my knowledge and which i have been paying for many months.

You informed me only six months after you intend to retrospectively effect a 100% adjustment to the insurance premium of my daughters car,

Very good service

Received fast and good phone call support

Great service

I was waiting to much and i want to be member of FDM and nobody send me some mail , it’s working so slow

Professional

Received no help or follow up as they have promised - very untrustworthy

very unqualified staff, it took me 67 minutes for an invoice and I walked from one colleague to another

Good insurance

Good experience

Take for ever to get n answer, and you get tansfered from one agent to another.