Eminza Reviews 77,662

The quality of the curtains is very nice. They look great up. They also came quick than expected. I am thrilled with them . Would definitely purchase from you again

Le service client a été très oɓligeant pour réexpedier dans des délais brefs ma commande qui avait pris beaucoup de retard via mondial relay.

Article conforme à la description.

Delivery was on time and beautiful

conforme à la description ( table et chaises) contact facile (professionnel et pratique ), respect de la date de livraison , montage facile de la table .

Ordered a sheet and pillowcases on Monday, delivered Tuesday. Good quality goods, will definitely use again

Super short..
quality very at middle range and not enough close to themselves flys are passing easy

This is a company that knows what its market is, knows the product , sets a smart price point, and delivers a good quality product with extras. Website easy to navigate, payment was simple, shipping was fast, and packaging was perfect. Eminza has a long life ahead of it, if they hold the customer centered focus. Well done !

This us the 2nd time I've ordered this curtain, they are beautiful.

Well packaged for transportation and arrived before stated arrival date.

Happy about my purchase! Beautiful sheets and bathroom set.

Great product for price. Also had an issue with the delivery company and they were super quick and efficient to resolve it. I recommend.

Everything arrived in a timely fashion - quality was good. Pleased.

good service, quick follow up and clear sale

Ordered a sofa online. A slight fault with it so requested a replacement cover. After emailing them 3 times with all their contact addresses; they are completely ignoring me. No response at all. I will have to make a claim with my credit card. Update: Eminza have been in touch, apologised and are trying to sort a new cover.I have adjusted the rating accordingly. Although Eminza were unable to get their supplier to provide a replacement cover; a compensation payment was agreed and the matter closed.

The curtains are true to description and are made of high-quality textile. The curtain hooks came in small bags, :) I will definitely shop again. Thank you

Super ordering and returns process, great customer service!

The curtains i bought were exactly has described - perfect

Edit:

After I made this review I got a very fast response (phone call) from a very friendly and helpful and competent agent who solved my outstanding issues below and advised me they’ll investigate what happened and it’s unusual.

I told her the truth: it’s a great product (it is-
I love the sheets I got) and they have excellent advertising ; it’s a pity the customer service was lacking.

I would order through them again I think, since I do really like the product. I think everyone deserves a second chance when it comes to mistakes.

They didn’t ask me to change my review , but I wanted to anyway since I am satisfied

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Original:

I’ve ordered 3 times through them.

The first time everything was fine except that when I loaded my cart it said I would get free shipping included and then they charged me shipping. I thought maybe I was imagining it so I let it go.

The second time the same thing happened, this time I ordered about €300 of goods and I paid attention, the shipping was advertised in my cart and being free/included but then they charged me on top. When I got the goods there was a defect in the goods (a hole in the sheets). Here is where the problems started. I cannot get in touch with them for the life of me. I’ll list below my timeline of contacting them. They’ve totally ghosted me but unfortunately in the mean time I made a 3rd order.

I made a 3rd order for about 547€ this time, I did this almost immediately after I received the 2nd order. Again, charging shipping although advertised as free. They haven’t shipped my order and it’s been 2 weeks; but they took my money. They will not respond to any attempts to contact them. I’m freaking out this is a scam company and I might’ve just given 600€ away for nothing.

I didn’t keep track of all my emails and attempts to contact but here is a summary:

February 24- I filled out website contact form requesting contact (it says they will respond with 24-48 hours on workdays)
March 1- still no response so I did a new website contact form
March 4 - still no response so I did a new website contact form
March 6- still no response so I did a new website contact form.

March 6- I received an email from apologizing for the delay and asking for supporting documents.

March 6- I replied to this email with the supporting documents . I got no response

March 6- I sent an email again on March 6 to ask a question. I got no response

I replied again on the same thread (it should not be in spam, because it is a direct response email) on March 7, March 10, March 11, march 12 and today (March 13).

I also filled out the contact form on the website on March 10 and 12 & March 13 to request an answer.

So far, I have been ignored.

I commented on the company’s instagram posts, requesting a response and gave my order numbers, I did that on 4 posts & 2 advertisements in March 12 & March 13

Today I am trying Trustpilot- I want to warn other shoppers but also maybe this is my last effort to get in touch with customer support

I would like:
1) refund on my shipping costs since it was advertised as included and I already sent the proof requested in screenshots
2) they told me I could either have €15 refund on the faulty sheet or return the item, as per email on March 6th but since then they have ghosted my 5 emails requesting this. I would like the €15 refund option. Please confirm
3) please confirm my new order is on the way or otherwise just get back to me or send me a refund as I am getting scared this is a scam

Stores conformes à la description.Bon rapport qualité/prix.Mise en place simple et rapide.

Service impeccable