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Written by the company
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Marsvej 16, 8960, Randers, Randers SØ, Denmark
3.3
286 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
Reply from Elgiganten A/S - Randers
Hi
Thank you very much for taking the time to share your experience with us.
I’m delighted to hear that you found our Click & Collect service efficient and that our staff provided friendly and professional customer service — just as we aim for.
Your positive feedback is greatly appreciated.
I wish you a pleasant day!
Kind regards,
Freja
Elgiganten Customer Care Center
Reply from Elgiganten A/S - Randers
Hej Jan.
Mange tak for din anmeldelse.
Det er godt at høre, du har været tilfreds med serviceniveauet ved dit seneste køb gennem Klik & Hent.
Du skal til hver en tid være velkommen igen i fremtiden og ønskes ellers bare en skøn weekend.
Venlig hilsen
David
Elgigantens kundecenter
I have bought a macbook with insurance but when I needed to use the insurance I was faced with bad experience. I asked the customer service in Randers to provide me with a temporary laptop to use while they will be repairing my device but the they said no we don't have extra one now come another dat and after visiting them 4 times they asked me to go to Aarhus where they gave me a laptop from the stone age and when I told them this is not of any use they said then go and repair your device somewhere else. the worst customer service ever. Elgiganten teach your employees to be more respectfull and to deal professionally with customers. this is a rule of thump in business.
Reply from Elgiganten A/S - Randers
Hi Tasneem,
Thanks for your review!
I am sorry to hear that you have not been met in a good way by the staff at Elgiganten Roskilde when you requested a loan computer.
We strive to be able to provide loan products during the period when your important everyday product is in for service.
I would very much like to take a closer look at your case, so please feel free to provide your service- or telephone number here.
Alternatively, you can send it to us in mail a mail to social.ccc@elgiganten.dk.
Have a nice day!
Kind regards
Olivia
Elgigantens kundecenter
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