DirectNine United Kingdom Reviews 608

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide selection of high-quality electronic products, ranging from cables and wearable items to cameras and mobile phone accessories. People find the website user-friendly, making it easy to find what they need. Consumers highlight the reasonable prices, authentic products, and neat designs. Many reviewers are pleased with the fast and efficient shipping, with some receiving their orders the next day. The customer service is also praised for being accommodating and helpful. Some reviewers mentioned good communication and quick responses when they had questions or issues. However, opinions on delivery service and order management are mixed, with a low consensus among reviewers. There are also some negative experiences regarding contact and refunds.

Based on these reviews

Rated 4 out of 5 stars

I confidently discovered my purchased device by searching on Google and landing on DIRECTNINE. I can assure you that if I'm looking for something unique, DIRECTNINE is the place to find it. It's... See more

Rated 4 out of 5 stars

I ordered a shake light flashlight for my son at an expensive £147 with shipping. After purchasing I read the reviews and was worried the product would never appear. However, in time I received a... See more

Rated 4 out of 5 stars

I ordered microscope objective that I couldn't find elsewhere. Then I read a number of really negative reviews and started to worry. I e-mailed the company after a week or so to chase dispatch and est... See more

Company replied

Rated 4 out of 5 stars

Customer service was quick and responsive. My only complaint would be very slow standard delivery which came from the USA. However my purchase arrived a couple of weeks after transaction and tracking... See more

Rated 5 out of 5 stars

I recently bought an item through this company. all through the buying process they kept me in touch. Having raised an issue with them they replied to all my emails very promptly and resolved my is... See more

Rated 5 out of 5 stars

My wife had some concerns around me buying a difficult to get hold of item online, in case it simply wouldn't arrive, though at all stages of the delivery the communication & tracking provided was out... See more

Rated 5 out of 5 stars

I ordered this item on behalf of an elderly family member. We were unsure as to whether the ear pads would indeed be compatible with the original ear phones. We were relieved - and delighted to find t... See more

Rated 5 out of 5 stars

Fantastic shop. I have been shopping here for over 5 years and have always received excellent customer service. As a family, we try to support locals. This is our go-to shop for any tech needs. The st... See more

Rated 4 out of 5 stars

The experience was not great, but if you start out with only one star you aren't asked for follow-up comments! We ordered a DVD player online in the UK, with UK costs, and were sent a US product with... See more

Rated 5 out of 5 stars

Good communication and the product is perfect. Light weight quiet when open and close when open it stays open and it doesn't automatically click back loud obviously orange colour is brilliant

Rated 5 out of 5 stars

Top-quality products with a wide range of choices! I like the quality of your products and the broad range of electronic products offered be it cameras, headphones, smart bracelets for exercise or mob... See more

Rated 5 out of 5 stars

Direct nine provides high-quality electronic gadgets and accessories. This shop is a trusted seller and can give you satisfaction to your needs and wants when comes to wearable technology, cases, cabl... See more

Rated 5 out of 5 stars

I was looking for a pair of tweeters that not available anywhere (or cheaper than I found here), except for directnine. Will definitely save this website for future use.

Rated 5 out of 5 stars

I really like your products! They are authentic and in best quality. Your shipping time is also reasonable and efficient. The prices are also affordable and have neat designs! I totally love it especi... See more

Rated 5 out of 5 stars

I ordered a camera from this amazing website and I received it the next day. It is really the best shipping speed service I have ever dealt with so far. Big thanks to this wonderful website for pr... See more

Rated 4 out of 5 stars

Incipio Apple iPhone 6/6S Feather Case. Very satisfied by the product, fits well and perfect colour match as advertised. Well packed and delivered on time. And also the product was well describe, pret... See more

Rated 5 out of 5 stars

Good response from a real person when chasing order by phone. Would have been helpful if supplier and deliverer hsd used same tracking code!

Rated 5 out of 5 stars

I love how the website is designed. You can easily see what you want. Regarding about the product, they are all convenient and easy to use. The service of this company is very accommodating. The deliv... See more

Rated 5 out of 5 stars

I have been using their cable connectors continously 24/7 due to work from home in both the shifts. And, glad to say that it's undoubtedly a top-notch product. Totally worth my money. Now this one is... See more

Rated 4 out of 5 stars

Dynasty pro wireless set does what it says on the tin enabled the settings of rear speakers to surround sound without trailing wires.

Rated 5 out of 5 stars

This is a nice platform where you can find anything electronic from cables to wearable items. I like how the items are categorize neatly, that searching for an item is easy peasy.

Rated 5 out of 5 stars

Arrived pretty quickly seeing it came from USA, saved over £100 too packed well arrived undamaged item is working perfectly.

Rated 5 out of 5 stars

I recently purchase a portable stereo system but it was faulty. Customer service were excellent in understanding the issue, and refunding my money. I would buy from this company again without any hesi... See more

Rated 4 out of 5 stars

Ordered part and told delivery was 2-3 weeks and arrived in that time frame. Customer service sent a follow up message to confirm the delivery date. Happy with service.......

Rated 5 out of 5 stars

Process was simple an easy an shipment was fast products are great an I recommend getting your equipments from this shop.

Rated 5 out of 5 stars

They had the item that I wanted it was well wrapped I was kept up to date with my delivery the only downside was the order to delivery time took a while I would definitely use again

Rated 4 out of 5 stars

Would have been better had the item cleared customs and got on transport quicker, but very pleased once it arrived in uk

Rated 5 out of 5 stars

Ordered this alarm clock after having it in out hotel room in the U.S., on my return to the U.K. I decided to order it. Great little clock. Very subtle and not at all glaring. Plus the phone charge... See more

Rated 2 out of 5 stars

UK-DN#P263680589 Having placed an order for an item of jewellery, I didn't receive any acknowledgement email. Next day I checked my junk folder, 2 emails from Directnine UK. I now realise they are... See more

Company replied

Rated 5 out of 5 stars

Great prices! Although the parts were a little late, this was not DirectNines fault and their communication was excellent and honest.

Rated 4 out of 5 stars

the customer services are really nice and you can ask anything related to their products plus the quality of the products are really great nice site

Rated 4 out of 5 stars

The product I bought was very good, just took a little longer than I thought to receive it, otherwise I would have given 5 stars

Rated 4 out of 5 stars

Just received this his adapter and straight away I got apple car play on my Harley! Brilliant product😎 I would highly recommend

Rated 4 out of 5 stars

Happy with the returns service as had chosen the wrong product for what I needed, outstanding customer service.

Rated 5 out of 5 stars

The quality of their products was really amazing, top quality products with a wide range of choices specially the technology items, highly recommended site for electronics

Rated 5 out of 5 stars

Very Quick help with a repeat order that wasn't shown on the website, great communication and great product!

Rated 2 out of 5 stars

Edited with order number as requested by Direct nine:DN#P588075003 While searching for a NAS server I found a great deal with savings on Directnine website. It was almost £200 cheap... See more

Company replied

Rated 5 out of 5 stars

Great product! Most of the other wall mounts on the market don’t cater for real bikes with 800mm bars but this one works very happy

Rated 4 out of 5 stars

Satified buyer here! This online platform is lot to tell. Good quality product.The item is in good condition and really works well. Worth the price. Well done virtual service ( customer service) . Ver... See more

Rated 4 out of 5 stars

If you have more than 1 gadget and you care for it this direct nine product is suites you. I give 4 stars for this product because all i want for my gadgets is here especially their screen protector a... See more

Rated 5 out of 5 stars

I needed an active DisplayPort cable because my PC is located quite far from my monitor — due to the layout of my room and the cable management route. I originally tried a high-quality passive... See more

Rated 5 out of 5 stars

Great service and product! 7500 games for the legends ultimate machine. Instructions was easy and very well set out. Was an easy install process which I thought would be tough. Love the games let... See more

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Company details

  1. Electronics Company

Written by the company

Online superstore for electronics


Contact info

3.9

Great

TrustScore 4 out of 5

608 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks


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Rated 1 out of 5 stars

I would recommend staying away

Placed an order for a projector on 16/9 specifically for a Halloween display. After not hearing from the company for a couple of weeks I decide to chase the order. It took several days to receive a reply and was told they were looking into the order and the delay. Then nothing.
Chased again and was given hollow apologies for the delay. Then nothing.
Chased again and was told my order was lost in transit. How very convenient.
They promised to place another order and now my chosen item is out of stock.
They have offered my 20% off on a different model a month after I placed my initial order .
Now I don’t have anything for my Halloween display.
Poor experience all round.
I don’t want 20% off. I just want my refund. I have asked for a full and immediate refund. But I suspect I’ll be waiting a while for it to come through.
Don’t waste your time. I am concerned if this is even a legitimate company.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Can’t contact them

Have tried multiple times to contact the company via web chat and phone. I never got through. On a call back request they sent an email and when I responded with questions about a computer that I was interested in buying. They told me -
“At this time, we regret to inform you that the All-in-One computer models are currently out of stock. We understand this may be disappointing and apologize for any inconvenience caused”

Strangely there are many all-in-one computers on their site that you can put in your basket and buy…..

October 12, 2025
Unprompted review
DirectNine United Kingdom logo

Reply from DirectNine United Kingdom

Hi Sharon,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you, and assure you that this will be checked thoroughly and corrective measures will be taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
DirectNine

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Rated 1 out of 5 stars

Following on

Following on - a month later! DirectNine finally agreed to refund me if I shipped the broken kneeboard back to the USA at my own cost. Since then, they have avoided all messages from my courier (Interparcel/DPD) and from customs saying there is a small duty payment (which I said I would cover). Their emails are very bad for blood pressure. I will now have to get my money back from the Credit Card company... avoid, avoid, avoid.

September 22, 2025
Unprompted review
DirectNine United Kingdom logo

Reply from DirectNine United Kingdom

Hi Toby,

We sincerely apologize for the issue with the damaged product. We understand that you are unhappy with the services provided to you. We’re reviewing our processes to prevent this from happening in the future.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
DirectNine

Rated 5 out of 5 stars

I had an issue with item

I recently bought an item through this company.
all through the buying process they kept me in touch.
Having raised an issue with them they replied to all my emails very promptly and resolved my issues.
I have found that this company go well above and beyond that which I expected and therefore have absolutely no hesitation in recommending them to anyone.

September 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Great product

Great product! Most of the other wall mounts on the market don’t cater for real bikes with 800mm bars but this one works very happy

September 1, 2025
Unprompted review
Rated 4 out of 5 stars

The experience was not great

The experience was not great, but if you start out with only one star you aren't asked for follow-up comments! We ordered a DVD player online in the UK, with UK costs, and were sent a US product with US plug!!

August 25, 2025
Unprompted review
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Rated 1 out of 5 stars

Avoid! Avoid! Avoid!

Bought a home theatre system on 9th July. Checked specification to ensure it was what I wanted. All good so I purchased the item. Next I get a message from UPS saying that taxes were due so I contacted Directnine to check. They said to pay taxes and that they would refund them. On receipt of the item I found that it was American and working on 120v, no good for the UK market but advertised on a UK website with no mention of the voltage on the specification. After being offered a discount on a step up transformer, which I refused, and then a 120% voucher, which I also refused, I opted for a refund to my account. After £170+ in shipping fees and a load of aggravation the unit finally reached New Jersey. Since that point it has been an absolute battle getting my money. So far I’ve been refunded the initial incoming shipping fee and a partial payment of my return shipping costs. During all communication I have been advised that I would get full refunds, no mention of partial payments. Needless to say I am still waiting for refund of the item and the remainder of my return shipping costs. I’m now being told the payment was processed but have been given no information as to when it was processed. The screenshot of “proof” shows no information relating to me and the amount is also less than my original payment! After asking for details of their complaints procedure I’m now getting repeats of the reply saying that my payment was processed. I feel like I’m getting massively fobbed off and that Directnine are being deliberately obstructive.

Do yourselves a favour and avoid at all costs!

August 15, 2025
Unprompted review
DirectNine United Kingdom logo

Reply from DirectNine United Kingdom

Hi Andrew,

We apologize for the delay in processing your refund. Please rest assured that we are thoroughly reviewing the matter and implementing corrective measures to prevent such issues in the future.

I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.

We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.

Thank you for your understanding.

Regards
DirectNine

Rated 4 out of 5 stars

Customer service was quick and…

Customer service was quick and responsive. My only complaint would be very slow standard delivery which came from the USA. However my purchase arrived a couple of weeks after transaction and tracking was provided

August 12, 2025
Unprompted review
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Rated 2 out of 5 stars

AvOIDDDDD!!!!!!!!


Edited with order number as requested by Direct nine:DN#P588075003

While searching for a NAS server I found a great deal with savings on Directnine website. It was almost £200 cheaper than any other online sellers. After reading all the negative feedbacks, I decided to take a gamble by using my Credit Card incase if it goes Southside.
Before purchase I chat with few agents over 2-5 days to ensure the validity and response of the customer care. I was impressed, the agents responded very promptly on most occasions and also responded via ticket/ email. I queried about the product I am interested and they said its coming from the US, they confirmed I dont have to pay any import tax/ duty. ( Which already raised the alarms). After payment, next day I got an email saying the item I ordered is not in stock and they offered me another product from same company ( nvme ssd instead of a server - WTF!!!) Also offered me a £90 voucher to match up the price of the ssd. The same ssd sells online for £150 and directnine price was £251 with a £90 discount ( £161). Even I rejected the offer in my reply, they were trying to convince me with more delay. After 2 days of waiting they said the refund will be processed in 3-5 working days. After 5th day no response and I called the number , the lady said its with accounts department and will raise a request for explanation. By midday I received another email saying order cancelled and refund processed. Credit Card shows, the amount but not credited yet fully.

SO overall, a terrible experience and could be avoided if they have informed me on my first query about the stock rather than lying and trying to trap me into buying something else.

Things I noted for the company:
* Try to avoid buying from the company if you can. if the price is cheaper, that's for a reason.
* Direct Nine is registered under Handelnine Global Ltd (12210282). The directors are Deepak Burman & Hiren Gaglani ( Manged to get their profiles on Linkdn) Both have UK roots and based in India and connected to many other companies. There are many employees under Handel nine as per Linkdn.
* Customer Care will respond but delay in actioning the issue.
* Most of their stock on website is with £35+ , regardless of the item category. Not sure why is this. They have 1000's of products.
* If you buy, use a credit card for claim back if above £100.
* As I got a response and my money , I am giving a 2 Star instead of 1.

Better AVOIDDDDDDDDD!!!

July 31, 2025
Unprompted review
DirectNine United Kingdom logo

Reply from DirectNine United Kingdom

Hi J,

Thank you for bringing this to our attention! However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Regards,
DirectNine

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