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Daells Bolighus Reviews 10,180

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TrustScore 4 out of 5

4.2

Furniture Store
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the good service and the fast delivery. People are also satisfied with the quality of the products and the convenient prices. Consumers highlight the professionalism and friendliness of both the sales personnel in the shop and the delivery service. The reviewers mentioned some issues with the orders, such as longer waiting times for delivery and occasional mistakes. However, they also noted that the company promptly addresses these issues and provides flexible delivery options. Some customers suggested improvements in communication regarding stock availability and smoother edges on furniture.

Based on these reviews

Rated 4 out of 5 stars
Verified

We ordered a carpet and on delivery we discovered that it is a wrong one, not what we ordered. We came to the shop and talked with a staff member and she was so efficient and solved the problem. The c... See more

Company replied

Rated 4 out of 5 stars

Everything was good, but the edge on the table was harsh. It would have been great if it would have been smooth or if fine sandpaper would have been included. One of the screws broke. Other t... See more

Company replied

Rated 4 out of 5 stars
Verified

All the furnitures were good quality only problem was there was Longer waiting time for delivery of goods.

Company replied

Rated 4 out of 5 stars

Good value for money. However one of the knobs was faulty. I switched around and it’s functional anyway.

Company replied

Rated 5 out of 5 stars
Verified

Really happy for my sofa The delivery was nice and early good on time nice guys that delivered very sweet five star no problems at all happy with my product. Will definitely be coming back back agai... See more

Company replied

Rated 5 out of 5 stars
Verified

Super god service og tak for en sikker god levering til tiden ikke sidste gang jeg handler der 👏👏👏👏

Company replied

Rated 5 out of 5 stars
Verified

Super good proffetional service from the sellers in the shop and very good and friendly from delivery service

Company replied

Rated 5 out of 5 stars
Verified

It took them a month and a half to deliver, as they were out of stock, but they informed me about it and they were able to deliver exactly when they said they would. There was a mishap with the order... See more

Company replied

Rated 4 out of 5 stars
Invited

We have purchased two nice recliner stools for affordable price. It is easy to deal with them. 1. Thought there is no online purchase option, we need to do bank transfer, it is bit time consuming.... See more

Company replied

Rated 4 out of 5 stars
Invited

Overall positive experience. However there is now way of knowing if the stuff you order is in stock. So we had to wait a week or two. Our stuff was supposed to be back in stock in week 34. Ended up ca... See more

Company replied

Rated 5 out of 5 stars

About 6 months ago, we bought a bed from Dælls Bolighus with "boxmadras". We were very happy about it until 2 days ago when we noticed a spring that was about to come out. Although we did not... See more

Rated 5 out of 5 stars
Verified

Great selection and very flexible delivery options.

Company replied

Rated 5 out of 5 stars
Verified

All good, and delivered on time. Very pleased.

Company replied

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Company details

  1. Furniture Store
  2. Bed Shop
  3. Hardware Accessories Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Sofa Store

About Daells Bolighus

Written by the company

Daells Bolighus

– Bedre råd. Ærlige priser. Med garanti.

Vi er et bolighus, som sælger møbler og boliginteriør, og det har vi gjort i mere end 100 år. Daells Bolighus er en dansk- og familieejet møbelforretning med historie tilbage fra Daells Varehus i Nørregade. Vores bolighuse rummer møbler til alle rum i hjemmet, og vi bestræber os altid på at møde vores kunder med ærlige og lave priser på kvalitetsmøbler, som holder til et almindeligt liv med legende børn, snavs og afslapning.

Faste lave priser, altid

Vi ønsker, at bringe ordentligheden tilbage i bolig- og livsstilsbranchen. Det er blevet uoverskueligt som kunde at gennemskue, hvad en given kvalitet skal koste. Vi vil derfor med vores nye koncept stille os på kundens side og skabe gennemsigtighed i branchen, ved at sige tingene som de er. Den reelle pris for en vare er vigtigere end opdigtede udsalgskampagner, provisionslønnede sælgere eller skuespillet om vilde rabatter. I Daells Bolighus går vi ind for, at du som kunde skal føle dig tryg ved at handle hos os. Derfor har vi faste lave priser på vores sortiment hele året, og droppet tilbud, procentkampagner, sælgerrabatter osv.

Stort sortiment

I Daells Bolighus finder du et stort udvalg af møbler som senge, sofaer, garderobeskabe, spiseborde og -stole til priser hvor alle kan være med. Vi har også altid mere end 900 lamper på lager. Eller du kan forny boligen med lækkert boliginteriør som puder, vaser, lysestager og meget mere.

Derfor kan du trygt handle hos os:

  • Faste lave priser 365 dage om året
  • Alle lagervarer er udstillet
  • Lån en gratis trailer
  • Gratis parkering
  • Click & Collect
  • Shop kendte brands
  • 100% prisgaranti

Written by the company

100% prisgaranti

på hele vores sortiment

på hele vores sortiment
I Daells Bolighus vil vi være konkurrencedygtige og arbejder hver dag på at have de laveste priser. Men lad os være ærlige. Bolig- og livstilsbranchen vælter sig i tilbud og rabatter, både på internettet og i de fysiske butikker.
Mange butikker giver prisgaranti, men i Daells Bolighus er vi unikke, ved at vi giver 100% prisgaranti. Det vil sige, at vi matcher alle danske konkurrenter, både i fysiske butikker såvel som online butikker. Visse produkter sælges endda under forskellige navne i de forskellige kæder. Vi matcher identiske varer uagtet, om konkurrenten måske kalder varen noget andet. Så finder du en vare hos en konkurrent i samme periode til en lavere pris, sælger vi varen til en tilsvarende pris. Medbring blot dokumentation enten fysisk eller på din mobil. Du kan gøre brug af prisgarantien ved dit køb eller helt op til 30 dage efter varen er leveret/udleveret.

Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot
Rated 4 out of 5 stars

Everything was ok

Everything was good, but the edge on the table was harsh.

It would have been great if it would have been smooth or if fine sandpaper would have been included.

One of the screws broke.

Other than that, we are happy.

September 4, 2025
Unprompted review
Daells Bolighus logo

Reply from Daells Bolighus

Hi Pe

Thank you very much for the review

Best regards
Daells Bolighus

Rated 4 out of 5 stars
Verified

We ordered a carpet and on delivery we…

We ordered a carpet and on delivery we discovered that it is a wrong one, not what we ordered. We came to the shop and talked with a staff member and she was so efficient and solved the problem. The correct carpet will be delivered and the wrong one taken away.

September 1, 2025
Daells Bolighus logo

Reply from Daells Bolighus

Hi Adnan

Thank you very much for the review

we are happy that we have found a solution

Best regards
Daells Bolighus

Rated 2 out of 5 stars
Verified

Furniture

The delivery guy was rude , refused to park near to the curbe and my husband needed to walk all the furniture ( more than 120kg ) alone by himself. The quality of the MDF is not so satisfying and the company need to have a very serious talk with Tvilum who make and pack the “wood”. I understand that is cheap but even like that we deserve quality.

August 6, 2025
Daells Bolighus logo

Reply from Daells Bolighus

Hi Catarina

Thank you very much for the review

We are sorry for the experience you had with the delivery.

You are welcome to contact us by email at Service@daells-bolighus.dk and we will be happy to look into the problem.

Best regards
Daells Bolighus

Rated 1 out of 5 stars
Verified

Poor quality and unclear instructions

Wardrobe is of the poorest quality ever and instructions are not adequate for people who don’t assemble furniture as a job as the drawings of the screws and all the relevant details are too small or imprecise.
There was a pice missing so I am not able to use a drawer as I can’t assemble the rail in the wardrobe.
The handles broke already as they can’t be fit firmly, therefore we had to glue them.
Customer service wasn’t really helpful .

I cannot recommend it. First and last time for me.

July 31, 2025
Daells Bolighus logo

Reply from Daells Bolighus

Hi Noemi

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with the wardrobe didn’t meet your expectations.

We understand how frustrating it can be to encounter unclear instructions or missing parts, and we apologize for any inconvenience this has caused. Your concerns about the handles and the difficulty in assembly are valid, and we’re disappointed to hear that our customer service didn’t provide the support you needed.

While this particular experience was not up to standard, we want to assure you that our wardrobes has been sold to over 10.0000 customers — and we’ve received many positive reviews over time. That said, we take every complaint seriously, and we are always looking for ways to improve based on customer feedback.

If you still have issues i would ask you kindly to contact service@daells-bolighus.dk

Daells Bolighus

Rated 5 out of 5 stars
Verified

Great

Nice furniture and delivery

July 30, 2025
Daells Bolighus logo

Reply from Daells Bolighus

Hi Cata

Thank you for the review

Kindly
Daells Bolighus

Rated 5 out of 5 stars
Verified

Really happy for my sofa

Really happy for my sofa
The delivery was nice and early good on time nice guys that delivered very sweet five star no problems at all happy with my product. Will definitely be coming back back again again.

July 21, 2025
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Reply from Daells Bolighus

Hi Kerry

Thank you so much for your kind words! We're thrilled to hear you're happy with your new sofa and that the delivery went smoothly. We'll be sure to pass your praise on to the delivery team as well.

We look forward to welcoming you back again — and again! 😊

Warm regards,
Daells Bolighus

Rated 1 out of 5 stars

I bought a sofa there and ask for home…

I bought a sofa there and ask for home delivery and ask the employee if I can have the delivery on certain time he said yes you need to pay this amount I paid and wait for the delivery at the time we agree but they came 3 hours before so I couldn't receive them
Contact the customer service that answered we can't help you you need to pay again if you Want delivery ignoring that it was not my fault
I hope they will take responsibility for their staff faults on the future
Update to answer
Iam not trying to affect your ratings but it’s really frustrating that You are not taking responsibility for your staff mistakes
I asked your employee about the delivery and I assumed that he knows what he is saying customer needs to be able to trust the staff otherwise why they are there

July 16, 2025
Unprompted review
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Reply from Daells Bolighus

Dear Wesal

Thank you for taking the time to share your feedback.

We’re sorry to hear that your recent delivery did not meet your expectations. We understand how frustrating it can be when things don’t go as planned.

After reviewing your case, we would like to clarify that our sales staff cannot promise specific delivery times. Deliveries are scheduled within a time window, and as stated in our delivery terms, it is not possible to guarantee exact times within that window. You can find our delivery policy here: https://www.daells-bolighus.dk/leveringsbetingelser

We understand that this may have caused inconvenience, and while we do our best to communicate clearly, we are unable to take responsibility for misunderstandings that fall outside our stated delivery conditions.

We also noticed that you have left multiple reviews regarding the same issue. Please be aware that while we appreciate all feedback—positive or negative—review platforms typically count only one review per customer, so leaving several reviews for the same situation doesn’t affect our overall rating further.

Should you wish to proceed with rescheduling your delivery, we’ll gladly assist you. The standard redelivery fee will apply.

Thank you for your understanding, and we do hope to serve you better in the future.

Best regards
Daells Bolighus

Rated 1 out of 5 stars

I not get the correct things and after…

I not get the correct things and after they say its my foul that i not controll what i get and start yelling. Very bad customer service and and they not even apologize but instead put on me. If somebody read this i will recommended to not buy nothing from them.

June 29, 2025
Unprompted review
Daells Bolighus logo

Reply from Daells Bolighus

Hi Yavuz

Thank you for your review

Unfortunately, I can't find you based on the information in the review, but if you would be kind enough to send an email to info@daells-bolighus.dk with your information, we'll be happy to take a look at it

Best regards
Daells Bolighus

Rated 5 out of 5 stars
Verified

Good cabinet

Good cabinet. Takes time to assemble but exactly as per description. Thank you

June 3, 2025
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Reply from Daells Bolighus

Hi Lavan

Thank you very much for your review!

Kind regards
Daells Bolighus

Rated 5 out of 5 stars
Verified

Super god service og tak for en sikker…

Super god service og tak for en sikker god levering til tiden ikke sidste gang jeg handler der 👏👏👏👏

June 2, 2025
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Reply from Daells Bolighus

Hej Per

Tusind tak for din anmeldelse!

Vi ser frem til at byde dig velkommen igen

Med venlig hilsen
Daells Bolighus

Rated 5 out of 5 stars
Verified

Good service

May 22, 2025
Daells Bolighus logo

Reply from Daells Bolighus

Hej Samiullah

Tusind tak for din anmeldelse

Det glæder os meget at høre, at du har haft en god service oplevelse.

med venlig hilsen
Daells Bolighus

Rated 4 out of 5 stars

Good value for money

Good value for money. However one of the knobs was faulty. I switched around and it’s functional anyway.

May 21, 2025
Unprompted review
Daells Bolighus logo

Reply from Daells Bolighus

Hi Marie

Thank you for your feedback

We're glad to hear you found the product good value for money.

We're sorry to learn that one of the knobs was faulty — even though you managed to make it work, that's not the quality we aim for.

Daells Bolighus

Rated 5 out of 5 stars
Verified

Very nice

Fast delivery and very convenient prices

April 2, 2025
Daells Bolighus logo

Reply from Daells Bolighus

Hej Shara

Tak for din anmeldelse

Med venlig hilsen
Daells Bolighus

Rated 2 out of 5 stars
Verified

item was different then the image on…

item was different then the image on webpage

February 24, 2025
Daells Bolighus logo

Reply from Daells Bolighus

Hi Mona

Thank you for the review

Could you be so kind to send an image of the item in hand and on the website to info@daells-bolighus.dk

Kind regards
Daells Bolighus

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