Crew Clothing Reviews 2,318

I like the quality of Crew Clothing so during the recent sale tried to purchase a number of items. Unfortunately some orders were unable to be full filled. Others were partially delivered. Others not... See more

I shop with Crew Clothing probably more than I should and my items always arrive in a very timely manner. My last two orders, however have been shambolic. I e mailed customer services without response... See more

Customer service are awful in regards to returning items - two different occasions and I’ve had to ring them for my refunds. I’ve waited over the 10 working days and both times nothing from them. They... See more

Crew clothes are lovely, cannot fault them. However, the returns system and customer service is appalling. I’ve had to chase Crew on three separate occasions for my refund. This last time I spent an h... See more

I ordered a shirt for my father's birthday in size L, but upon receiving it, it was in size XL! The order confirmation showed it had been ordered in size L yet their website algorithm somehow mist... See more

Appalling customer service- bombard me with emails giving free delivery so I buy something, its accepts the code then after purchasing I find the delivery charge has been added back on. I message thei... See more

Awful. I made a mistake with my delivery address when ordering, and immediately called to correct it. They promised to sent my order to the corrected address, but instead dispatched it in two par... See more

False advertising. Collect in store apparently 3-5 working days. The timing has passed, no one can tell me where the item is or when it'll arrive and £80 is a lot of money for an item to just not be a... See more

I had never ordered from before. I ordered a sweatshirt but many days later refunded as they couldn't fulfill the order despite still showing stock online. I'm glad I checked here as I won't be placin... See more

This company don’t deserve 1 star! Poor customer service from store to online! Avoid! Look these bad reviews! Small companies were working hard to keep customers satisfied, but big companies like this... See more

Terrible experience. AVOID!!! I spent in excess of £400.00 which was deducted from my account immediately and 14 days on I still haven't received a single item!! I have emailed and they acknow... See more

Ordered 2 items last week. One was sent to the wrong address (my old office address) even though I pointed this out to them. I had even paid express delivery. Terrible customer service and no updates... See more

Ordered t shirt in sale, 2 weeks later PO said couldn't deliver until I pay £7 for unpaid delivery! I have snapshot of original order saying no charge for delivery. Sent email contact to them 4 days a... See more

I have now been waiting 6 weeks for a refund of £7. I have been sent messages telling me it has been authorised but 3 weeks after the latest "lie" it still hasn't appeared in my account. They... See more

My husband purchased a 3 for 2 deal of a polo shirt but there was a mistake their end and they failed to honour the deal (customer care don’t care) greedy company that doesn’t care about its clients.... See more

I made and order on the 27th of July and I received it on the 14th of august while I was away on holidays. Then I return it by Evri on the 3rd of September and I haven’t received my refund yet. I kee... See more

Shocking g customer service. U made a mistake with my email address, tried ringing unsuccessfully, swat wnail after I received goods . I tried to process return procedure but because of my mistak... See more

Absolute joke, recieved two polo shirts as a gift which were large and a bit too big , visited the Evesham store where a rude lady would not let me change them due to no receipt even though still in... See more

Returned two items... email confirmation for Crew receiving both items was 4th August. I received a full refund for one of the two items on 15th August. After chasing up the 2nd item via email communi... See more

AVOID! DON’T BUY FROM THIS COMPANY ! Ordered online and didn’t receive any confirmation of the order but they took payment. Tried to phone customer services and held in a queue for 80 minutes! Then pu... See more

I like Crew clothes and have purchased online on several occasions without issue. However, my last three purchases have been cancelled by Crew a day after the order was confirmed. It would appear they... See more

Absolutely terrible customer service. I ordered a t-shirt to be collected from the Bury St Edmunds Store. I’m still waiting for it to arrive almost a month later. I was informed by customer service... See more

I purchased a shirt online from Crew in early August ‘25 for £25. When it arrived it had a price tag of £18 on it, obviously from a Crew Clothing outlet store. I messaged customer services on 13th A... See more

Online order took forever to arrive, it was split into two deliveries. The first one took over a week to arrive and the second one didn’t arrive. This was despite the postage service b... See more

Online order took 10 days for delivery today is day 10 since I returned & crew received it in Wigan. Tried to speak to Crew took 71 minutes for call to be answered in South Africa the call handler was... See more

I am waiting for Crew to resolve issues with orders I made during their sale. I returned one item for a refund as it was defective - no acknowledgement and not response. Another order was not fulfille... See more

I ordered some shoes for my son on August 2. They still have not arrived on August 29th despite paying for standard delivery which should take less than a week. I have contacted crew clothing on two s... See more

Customer Service by telephone is non existent due to wait time of almost an hour then they disconnect the call (happened twice to me). Customer Service via email is appalling - minimum of a week for... See more

Ordered an item 23 August Apparently despatched on the 31 August but tracking said the carrier was still waiting for it on the 3 September I rang Customer service 22 in the queue waited over an hour... See more

No response to on-line support/emails re missing item under ticket ID 1792094 . Tried to call but appears on permanent on hold and/or cutoff. Extremely bad customer service. Avoid!

I have shopped with Crew Clothing for many years without issue, but over the last few months service levels seem to have gone downhill. Any returns are taking an age to be processed and credi... See more

I bought a jumper on sale on 30/09. On 01/10 they sent me an email saying they won't be able to fullfill the order due to "stock error" and not to worry about my money because they "only charge on dis... See more

Waiting 10 days and counting for an online refund. They have acknowledged receipt and then dumped it in a black hole. Contacted by e-mail and several times by phone. Don’t even answer their phones. I... See more

Very disappointed with their returns process. Although confirmation of the returned items was received on 2 different orders no refund was received. After a lengthy wait I called their customer serv... See more

Have to say your online refund service takes a lot to be desired. I was told 7 days ago a refund was on its way!! And today we receive another email saying your refund has been processed and will show... See more

I would give no stars for the appalling way I have been treated as a customer and will never buy anything again and communicate the poor customer service to family and friends. Waiting a month for a r... See more

Twice informed me good were ready and dispatched to Royal Mail. Twice my credit card was deducted. Without any notice the first time around they simply cancelled the order (presumably didn't have the... See more

As so many people are saying, trying to get a refund from them is impossible. Currently 14 days since they received my return and no refund yet. This breaches UK consumer rights. The clothes were good... See more

Do not buy online from this company. I’ve been trying to return an online order for over a week but it appears I do not have the right number on my paperwork to generate a return form. My local crew s... See more

Apparently the company has recently moved to a bigger warehouse? Whatever, the customer experience has plummeted. Goods take ages to arrive and customer service is dreadful. My wife ordered several it... See more

I have to agree with a lot of the reviews on here, this was my first (and definitely last) order with them. Their refund process is really poor. I returned some of my items and got an email notifying... See more

I can only endorse the comments (lots of them) which report very poor customer service. I ordered an item in a shop. It was confirmed. 10 days later it hadn’t arrived so I chased it. Long story... See more

Delivery: I ordered 7 items, one of which I was eventually told was out of stock. The remaining items arrived in two batches, 7 and 10 days after ordering. Item quality: of the 6 items I received,... See more

I have bought Crew Clothing products for many years and I love the designs they produce each season. The quality and fit varies greatly between different products, however, I generally find them co... See more

Awful experience with this company. As others have already stated, I had issues from the off in shopping online with Crew clothing. The customer service leaves much to be desired. Missing item fro... See more

Delivery poor.parcel dropped at the bottom of our drive drive. Invonvenient

Ordered multiple pairs of shorts in the sale, all said in stock, 4/6 unfulfilled with little communication - just watched out for credit card pending transactions being cancelled. Very frustrating and... See more

Extremely disappointing experience with Crew Clothing. I placed two separate orders, both of which were cancelled immediately because the items were apparently out of stock. Despite this, they still... See more

SECOND TIME I HAVE RETURNED AN ITEM. LAST TIME WAITED 435 MINUTES SO SPEAK TO SOMEONE. I HAVE NOW HAD TO ANO RETURN 2 OTHER PACKAGES AT THE SAME TIME. RECEIVED EMAIL ON 29 AUGUST CONFIRMING THEY HAVE... See more