I have given 5 stars for Hollie who has helped me change over my watches. I originally bought 2 watches one for myself and the other for my husband who had a terminal illness. As my watch was now sh... See more
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Bought the product a couple of weeks ago and now sent back for refund. Company took ages to recover from Amazon platform issues and so product just didn't function. Very good on ultimate return and... See more
Needed to ask for help with pairing watch to phone. Gentleman talked me through process with great calm and empthy. I then rang again regarding a payment as wished to change to yearly it was handled... See more
Shocking product having had a product from an alternative company for my father. Battery charge - poor, customer service- poor, GPS facility - poor, tracking - poor, fall detection - bonkers even on... See more
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Company details
Written by the company
CPR Guardian Personal Alarm Watch: A Legacy of Excellence and Trust In the realm of personal safety and well-being, few names resonate as profoundly as CPR Guardian. A beacon of innovation and reliability, CPR Guardian Personal Alarm Watch stands as a testament to the company's unwavering commitment to enhancing the lives of its users. With a design that marries functionality with elegance, this watch is more than just an accessory; it's a lifeline. Twice recognised with the prestigious Queen's Award, CPR Guardian's accolades are not merely decorative. They are a reflection of the company's dedication to excellence, innovation, and the relentless pursuit of perfection. The Queen's Award, a hallmark of business quality in the UK, is not easily earned. To receive it once is an honour; to be a two-time recipient is a rare and significant achievement. It speaks volumes about the company's ethos, its products, and its indomitable spirit. But what truly sets CPR Guardian apart is not just its awards or its state-of-the-art products. It's the countless testimonials and stories from users whose lives have been touched, and in many cases, saved by the Personal Alarm Watch. Every feature, from its heart rate monitor to its emergency alert system, has been meticulously crafted to offer peace of mind and security to its wearers. As we navigate an era where personal safety is paramount, CPR Guardian stands as a beacon of hope and reliability. It's not just a brand; it's a promise of protection, a commitment to quality, and a legacy of trust. For those seeking validation, look no further than TrustPilot reviewers. Their genuine experiences and heartfelt testimonials underscore the difference CPR Guardian makes in the lives of its users. A two-time Queen's Award Winner, yes, but more importantly, a guardian angel on the wrist of countless individuals. Choose CPR Guardian. Choose safety, elegance, and a legacy of trust.
Contact info
Unit E2, Lakeside Technology Park, SA7 9FF, Swansea, United Kingdom
- +441792398239
- support@cprguardian.com
- www.cprguardian.com
3.6
Average
360 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
5 stars for Hollie
I have given 5 stars for Hollie who has helped me change over my watches. I originally bought 2 watches one for myself and the other for my husband who had a terminal illness. As my watch was now showing signs of wear I changed over to use my late husband's watch. Hollie helped me do that and was very patient with my questions and difficulty of hearing!
I decided to remain with CPR Guardian as recently had a newer sim card and the watch was meeting my basic needs of heart monitoring and emergency contact with friends if needed.
October 30, 2025
Unprompted review
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Take of two halves
Bought the product a couple of weeks ago and now sent back for refund. Company took ages to recover from Amazon platform issues and so product just didn't function. Very good on ultimate return and refund but make use of trial period to ensure product and service works for you. Sad as product concept looks good.
October 20, 2025
Unprompted review
Fantastic purchase
Needed to ask for help with pairing watch to phone. Gentleman talked me through process with great calm and empthy. I then rang again regarding a payment as wished to change to yearly it was handled no bother at all and everyone I spoke to was very helpful and polite. I got this watch as I had a nasty fall and now feel very safe knowing my sons could be on hand if I needed them. A very satisfied customer.
October 11, 2025
Unprompted review
Poor product…
Shocking product having had a product from an alternative company for my father. Battery charge - poor, customer service- poor, GPS facility - poor, tracking - poor, fall detection - bonkers even on the lowest setting.
Please don’t waste your money - try an alternative product.
October 2, 2025
Unprompted review
Reply from CPR Guardian
Hi LLW,
We’re really sorry to hear that you’ve had this experience and that the watch hasn’t met your expectations. That’s not the level of service or performance we want for our customers.
If you could please contact us directly on 01792 398239 or support@cprguardian.com
, with your order details and the device IMEI/serial number, our support team will review this as a priority.
We’ll check the battery, GPS, tracking, and fall detection settings with you, and if there’s a fault, we’ll make sure the right steps are taken to resolve it.
Your feedback is very important to us, and we’d appreciate the chance to put this right for you.
Kind regards,
CPR Guardian Support
Waste of money
The watch from the start needed charging more than it was on my mums wrist , I was told this was normal . Then after a few months it didn’t charge at all , after contacting customer services , they never even offered to Esther a look at the watch so cancelled the subscription. Total waste of money !!
September 11, 2025
Unprompted review
Reply from CPR Guardian
Hi Julie,
We’re very sorry to hear about your experience and that the watch has not worked as expected for your mum. That must have been frustrating, and we’d really like the chance to put this right for you.
Could you please contact our support team directly on 01792 398239 or support@cprguardian.com
with your order details and the device IMEI/serial number? We’ll be happy to check the charging issue for you, review the device under our warranty process if applicable, and make sure you have a working solution in place.
Your feedback is important to us, and we’d appreciate the opportunity to resolve this.
Kind regards,
CPR Guardian Support
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The Guardian Pro watch gave us peace of…
The Guardian Pro watch gave us peace of mind during a time when our elderly Mum was still able to maintain some independence.
September 4, 2025
Unprompted review
Reply from CPR Guardian
Hi Cathy,
Thank you so much for sharing your experience. We’re truly glad to hear the Guardian Pro watch gave you and your family peace of mind during such an important time. Supporting independence while offering reassurance is exactly what we strive for, and it means a lot to know it made a difference for your mum.
Best wishes,
CPR Guardian Team
Very let down
Purchased the CPR guardian watch for an elderly parent to offer reassurance throughout the day. Opted for the gold level and set the watch up quickly realising that the gold subscription was not what we required and silver would cover our needs. This is where the problems begin, been trying for four months now to reduce the subscription level and still receiving a bill for the gold subscription amount. Signal is extremely poor on this device with little or no signal in the home which is where we need it most. Latest issue, try and call the watch and it just says 'user busy'. Great idea, but customer service, response time and poor signal makes this a very expensive waste of time. My advice after four months of battling to get the subscription sorted - AVOID! The stress just isn't worth it. Get an Apple watch instead.
August 18, 2025
Unprompted review
Reply from CPR Guardian
Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand your frustration and the stress this has caused.
We’ve now switched your plan from Gold to Silver as requested, and we apologise sincerely for the delay in actioning this. A partial refund for the difference has also been processed.
When we last spoke with you, no additional issues were raised, but we are very sorry to learn now about the ongoing concerns you’ve experienced with the signal and call functionality. Please rest assured we are here to help and would be happy to work with you to troubleshoot the connectivity problems so the watch can provide the reassurance and peace of mind it is designed for.
Thank you again for your patience, and we truly regret that you’ve been left feeling let down.
Kind Regards,
CPR Guardian Team.
great customer service
We had been looking for such a system for quite a long time but hadn' t found it in France. To be clear : my husband has a roofing business and an employee is not allowed yo work by himself in France. That is the reason why we bought CPR Guardian. It took some time to set up our watches and our phones but Steve was incredibly patient and helpful. So it is now working and it is quite helpful !
August 1, 2025
Unprompted review
Reply from CPR Guardian
Hi Isabelle,
Thank you for taking the time to share your experience. We’re so pleased to hear that the CPR Guardian is helping support your business and ensuring safety on site. It’s wonderful to know that Steve was able to assist you with patience and guidance during the setup. We’ll be sure to pass along your kind words to him.
We’re delighted that everything is now working well and proving to be a helpful solution for you.
Kind regards,
CPR Guardian team
Thank you to the team.
Thank you to the team that provides the CPR Guardian watch and the back-up which has been very well received and appreciated. It is available at all times it seems, and solves any niggling issues promptly. The watch itself and the service scheme are proving invaluable and strongly recommended for those of us in later years where the family members are not close by. A good investment.
August 1, 2025
Unprompted review
Reply from CPR Guardian
Hi Brian,
Thank you so much for your kind words and recommendation. We’re delighted to hear that both the CPR Guardian watch and our support have been helpful and reassuring for you. It means a great deal to the team to know the service is making a positive difference and providing peace of mind for you and your family.
We truly appreciate you taking the time to share your experience.
Kind regards,
CPR Guardian Team
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Well Done CPR
CPR does work hard to satisfy the inevitable issues that can occur during such an important and detailed digital setup process on such an important safety aid. In doing this, I found that nothing was too much trouble for the frontline staff in their endeavours to make things happen. They are to be commended for their patience, hard work and skill in setting up these watches and accounts. In my experience it appears not to be a simple and straightforward process as they produce the right result with due care.
The watch is everything I wanted with wide coverage in the UK and Europe as well as being able to wear the watch while in the shower/bath. This is such an important point in my view and a deal maker for full personal safety. Don't go swimming with it though!
July 30, 2025
Unprompted review
Reply from CPR Guardian
Thank you for your wonderful feedback. We’re so pleased to hear that the CPR Guardian watch is providing you with the safety and reassurance you were looking for, and that features like wide coverage and water resistance have made such a difference.
It’s also fantastic to know our frontline team were able to support you with patience and care through the setup process. We’ll be sure to share your kind words with them, and they’ll appreciate it.
We’re delighted that the watch is proving to be everything you wanted, and we truly value your recommendation.
Kind Regards,
CPR Guardian
Absolutely awful experience
Absolutely awful experience. We ordered a watch. it never arrived. They continued to take a subscription payment for months on end, despite emailing multiple times to ask them to rectify the issue. When i finally said i would contact the ombudsman, they called me and claimed not to have received any email except the most recent one. I am awaiting a refund......
July 17, 2025
Unprompted review
Reply from CPR Guardian
Please rest assured we are actively looking into this with you. We take situations like this seriously and keeping you updated.
We truly value every customer and are committed to ensuring a reliable and transparent experience. Thank you for your patience as we work through this together.
Completely fraudulent
Completely fraudulent
Ordered watch on a 'free trial', never received watch, so contacted them, they said they did not have an order, I gave them the order number, then they did have an order. Woman did not know what she was doing, so I cancelled the whole thing well within the 14 cooling off period. She said it had all been cancelled and I would receive an email, did not receive any email, but kept a copy of the chat .... now they have taken the 'subscription' payment from my bank, no watch, it's been cancelled, no subscription, but they help themselves to the money - Fraud investigation now started with bank
June 4, 2025
Unprompted review
Reply from CPR Guardian
Thanks again for speaking with us recently, and I just wanted to follow up to confirm everything we discussed.
As mentioned, you ordered a 30-day subscription service only and not the watch with the subscription service; that’s why no device was sent out. I understand how this may have caused some confusion.
As we also confirmed during our conversation, the payment for the one-month service plan has already been refunded, and your account has been fully cancelled. No further charges will be taken.
We truly apologise again for any mix-up, and we appreciate your patience while we got things sorted.
If there’s anything else you need or if you have any further questions, please don’t hesitate to reach out; we’re always happy to help.
Kind Regards,
CPR Guardian Team
CPR Guardian III - shame it does not work as expected
We bought the CPR Guardian III for my 90 year old mother who has dementia, and had started to leave home at all times of the day. The concept is great, although the battery life of the watch was always a concern.
I have set the watch app with a Geo-fence for home Wi-Fi and also minimum gps fence. The Wi-Fi one does not work (even though purchasing site said it did). Gps does work (but only when gps working) but the alerts only appear in the app, not as notifications on your phone. As per comment above - the gps does not always update, and we have seen periods of 12 hours plus where gps location not updated - which was the key driver for the purchase!. The watch SOS function is quite sensitive, and can trigger when a sleeve is pulled up, but easy to turn off (can just be a bit embarrassing. The phone function works well, but the limit of only 10 contacts is very restrictive.
March 27, 2025
Unprompted review
Reply from CPR Guardian
Thank you for sharing your experience with the CPR Guardian III.
We’re glad to hear that the watch is helping to support your mother’s safety, particularly with features like the phone function. We also appreciate your detailed feedback, which is valuable as we continue to improve the product.
Regarding battery life, under normal usage the device typically lasts up to 48 hours. If you'd like to extend this further, you can adjust the upload intervals in the app settings. Guidance on how to do this can be found on our FAQs page https://www.cprguardian.com/pages/faqs.
In terms of the Wi-Fi fence, if you have set it up and believe it is not functioning as expected, please contact us directly so we can take a closer look and provide support.
For the location alerts, if you are only seeing updates within the app and not receiving push notifications, please ensure that notifications are enabled in your phone’s settings for the CPR Guardian app. This is not a common issue, so we’d be happy to help troubleshoot if needed.
You also mentioned the SOS button being triggered too easily. Please note that the SOS requires a 3 to 5 second press-and-hold to activate. If it’s being triggered accidentally, we recommend getting in touch with us so we can help resolve the issue.
If you need any further assistance, please contact us on 01792 398239 or email support@cprguardian.com — we're here to help.
Thanks, CPR Guardian Team.
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Helping customers.
I find you very helpful ,you go out of the way to help customers.
March 20, 2025
Unprompted review
Reply from CPR Guardian
Thank you so much for your kind words! We're truly grateful for your support and are so pleased to hear that you’ve had a positive experience with us.
Going the extra mile for our customers is something we genuinely care about, and your feedback means a lot to the whole team. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards, CPR Guardian Team.
After my father had a fall I decided to…
After my father had a fall I decided to get him the CPR guardian. Very easy to use and gives a lot of important information. Also getting it set up was simple with the help of the team. We now have piece of mind and I would definitely advise people in same situation to have one
March 19, 2025
Unprompted review
Reply from CPR Guardian
Thank you so much for your kind review. We're so sorry to hear about your father's fall, but we're glad the CPR Guardian has been helpful during such an important time.
It's great to know that you found the setup process straightforward and that our team could assist you along the way. Most of all, we're happy to hear that the device is giving you and your family peace of mind.
We truly appreciate your recommendation and are always here if you need any further support.
Warm regards, CPR Guardian Team.
Nice watch shame about the tracking… it doesn’t work
We had problems with the watch within a week of arrival as it wasn’t tracking very well.
Tech help was pretty much answered straight away and the issue would go away for a little while, but it would come back within a short period of time.
We stayed with them as they upgraded their systems hoping that it would improve the service…….. unlucky for us it didn’t.
My son has special needs and is unable to speak so it is inportant that the tracking is correct. He was at home and his watch shows him 5 miles away or several streets away. This just isn’t good enough. I even resorted to putting an Apple tag in his coat as a backup plan.
I have cancelled his contract and I consider the purchase of this watch to be a waste of money.
March 8, 2025
Unprompted review
Reply from CPR Guardian
Thank you for taking the time to share your experience. We truly appreciate your support as a valued customer since 2022, and we are sincerely sorry that the tracking did not meet your expectations. We understand how crucial this feature is, especially for your son’s safety, and we deeply regret that we were unable to provide the reliability you needed.
We appreciate your patience in working with our team and giving us the opportunity to improve. While we offered an upgrade to the CPR Guardian IV, we respect your decision and are sorry that we could not find a suitable resolution for you.
Best Regards, CPR Guardian Team.
I received my guardian watch as a present
I received my guardian watch as a present as I live alone and it would save a lot of worry if I needed help. I paid to have the watch set up and when this wasn't done due to a mix up the tech support team were very helpful and supportive. Now I have learnt how to use the magnetic charger I am enjoying finding my way around the watch and app.
February 28, 2025
Unprompted review
Reply from CPR Guardian
Thank you for sharing your experience! We’re delighted to hear that your Guardian Watch is giving you peace of mind and helping you feel more secure while living alone. We sincerely appreciate your patience regarding the initial setup mix-up, and we’re glad our tech support team was able to assist you.
It’s wonderful to hear that you’re getting comfortable with the magnetic charger and enjoying exploring the watch and app. If you ever have any questions or need further assistance, please don’t hesitate to reach out—we’re always happy to help!
Wishing you continued confidence and ease with your Guardian Watch.
Best regards, CPR Guardian Team.
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The CPR Guardian watch has given me confidence
I found it quite difficult to set up but my son did this for me. I have had a number of falls prior to buying the CPR Guardian and am an active lady. I became quite nervous at going out but this watch has given me confidence especially as it also gives the location of any falls. The only problem is the charging as it doesn’t always charge. I do think it should come with a charging unit.
February 28, 2025
Unprompted review
Reply from CPR Guardian
Thank you for sharing your experience! We’re so pleased to hear that your CPR Guardian Watch has given you the confidence to stay active and feel more secure when going out. It’s wonderful that your son was able to assist with the setup, and we truly appreciate your patience in getting everything up and running. if you need any assistance with optimizing the charging process, our support team would be happy to help.
Wishing you continued confidence and peace of mind with your Guardian Watch!
Best regards, CPR Guardian Team.
My father in law has tried to cancel…
My father in law has tried to cancel his subscription to this numerous times. The fall detection doesn't work and the GPS has stopped tracking him. We have been asking for a refund for months. We have both called and emailed with the details they have asked for but we never receive a response
They are essentially stealing from us now. Do not use as once you start you can't get out!
January 26, 2025
Unprompted review
Reply from CPR Guardian
I’m truly sorry to hear about the difficulties your father-in-law has experienced with both the device and the cancellation process. This is not the level of service we aim to provide, and I completely understand your frustration.
We would also like to address the issues with the CPR Guardian device, including the fall detection and GPS tracking concerns. If you could provide more details about these problems, we would be happy to investigate and assist in resolving them.
To proceed with the cancellation, please email simcancellations@cprguardian.com with the following details:
Your full name
Account details
Service plan
Reason for cancellation
SIM identification number
Please note that cancellations normally require a 30-day notice period, and we will send a confirmation email once the request has been processed.
We sincerely apologise for any inconvenience caused and appreciate your patience. Please do reach out, and we will prioritise resolving this matter for you.
Kind Regards, CPR Guardian
Ordered an "out of the box" Guardian 3
Ordered an "out of the box" Guardian 3. They sent the watch without any contacts and with the time wrong. Steven at CPR spent 35 minutes on the phone trying to set up the watch and SIM but 3 days later when the SIM activated, it would not activate a call to any emergency contact and the time was still wrong. I have returned the watch for full refund but must now wait for 14 days before getting it due to "company policy". Must have been very unlucky as it would have been ideal if it had worked.
January 10, 2025
Unprompted review
Reply from CPR Guardian
Thank you for taking the time to share your experience. We’re truly sorry that the Guardian 3 didn’t work as expected for you. We completely understand how disappointing this must have been, especially when you were hoping for a reliable solution.
Our team, including Steven, did their best to assist with troubleshooting, and we truly appreciate your patience throughout the process. We can confirm that we received your return on the 22nd of January, and your full refund was processed promptly today, the 24th. While we’ve completed the refund on our end without delay, please be aware that your bank may take a few days to process it.
To help resolve the signal concerns, we also offered an upgrade to the Guardian IV with a complimentary month of service, but we fully respect your decision to decline. Your satisfaction is very important to us, and we’re genuinely sorry that this experience wasn’t what you had hoped for.
If you ever decide to explore our latest models in the future, we’d be more than happy to assist in finding the best solution for you. Please don’t hesitate to reach out if you need anything—we’re always here to help.
Kind Regards,
CPR Guardian Team.
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