Bridgend Motor Group Reviews 2,236

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high level of service they receive, highlighting the staff's friendly and helpful attitude. Consumers appreciate the team's knowledge and the time they take to understand individual needs, ensuring a smooth and pleasant car buying process. People also value the lack of pressure during the sales process, which allows them to make informed decisions comfortably. The positive sentiment extends to pricing and value for money, with reviewers feeling they received fair deals. Consumers are particularly pleased with the customer service, noting that staff members go above and beyond to address any concerns and provide support throughout the entire experience. The ease and efficiency of the purchasing process are also frequently mentioned, making Bridgend Motor Group a highly recommended choice for future car buyers.

Based on these reviews

Rated 5 out of 5 stars
Verified

I knew which car I wanted, everything was organised by Alan who was very clear and concise with required documents, very pleased with part exchange price. The car has been great leaving the garage mec... See more

Rated 5 out of 5 stars
Verified

The service I received at Kilmarnock was first class. Martyn Barkey, in particular was helpful, friendly, knowledgeable and made the whole process of buying my car simple and pleasant. He is a credit... See more

Rated 5 out of 5 stars
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This is the second car I have purchased from this company. Turned up unannounced to be met by Peter who was polite and courteous. I explained what I was looking for and he guided me through the proce... See more

Rated 5 out of 5 stars
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I traded in my old car and bought a new one at the Kilmarnock branch. I was impressed with their customer service. The team were excellent and made the process a positive experience for me.

Rated 3 out of 5 stars
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I was very excited to have my first mini automatic car, Liam the sales person was excellent and very professional and helpful. The car did not appear not to have been Prept before I picked it u... See more

Rated 5 out of 5 stars
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The salesman mykell who i delt with was excellent,no pressure or hassle.let me look around my car in my own time, once we went for a test drive I decided it was the car for me.the process of buying th... See more

Rated 5 out of 5 stars
Verified

I bought my previous car from Bridgend Motor Group. I was involved in a car accident and needed to replace the car for another small reliable one. So contacted the garage to ask if they had anything s... See more

Rated 5 out of 5 stars
Verified

My experience was amazing, Gerry was so lovey and passionate. Took me for a test drive and gave me lots of insite into my now car. The buying process was so simple. On picking my car up it was lovel... See more

Rated 5 out of 5 stars
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The salesman I was dealing with made the experience great (Mykell Bell). Mykell was extremely helpful, he explained everything in detail which was easy to follow and also listened to what we had to... See more

Rated 5 out of 5 stars
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Gordon at Bridgend Motor Kilmarnock was fantastic! From my first walk around the yard to picking up my new van, he was on hand to help & answer any questions I had. I really needed something reliable... See more

Rated 5 out of 5 stars
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Great buying experience sourcing a new work van from Bridgend Motors Kilmarnock. Mykel couldn't have been more helpful and kept us updated at all times throughout the purchase process with excellen... See more

Rated 5 out of 5 stars
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Exceptional care from start to finish. Jordon who looked after us, was brilliant in showing us the right car, for the right price and giving us an excellent deal in part exchanging my car. Top dea... See more

Rated 5 out of 5 stars
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The gentleman who assisted us was really helpful. I don't like the usual overpowering salesman style, he was just a really nice helpful guy. Thanks Greame

Rated 5 out of 5 stars
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First class experience with Colin at the Ayr office whilst trading in our old car and purchasing a newer car. He was extremely knowledgeable, friendly and efficient. Forgive the pun we arrived as cus... See more

Rated 5 out of 5 stars
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Very smooth and easy process dealing with Bridgend James at Kilmarnock branch was brilliant to deal with and would recommend him to anyone looking to get themselves a new car couldn’t recommend them e... See more

Rated 5 out of 5 stars
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Allan Dunn was the person I dealt with and he could not be more helpful from start to finish. My experience was much better than 2 others I had at another well know sales place. There was no pressure,... See more

Rated 5 out of 5 stars
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I visited Bridgend Kilwinning, to view a car, the mileage and condition were what I was looking for and more importantly the price was within my budget. The young salesman was helpful and knowledgeabl... See more

Rated 5 out of 5 stars
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I’m a returning customer my fourth Renault. I’ve dealt with most of your salespeople and very nice guys, friendly no pressure and I’m absolutely delighted with my new captur wow lovely driver and pres... See more

Rated 5 out of 5 stars
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I took my time to make a review as i want to have more experiences with the Van.I bought a Vauxhall Vivaro 3 months ago and its performing so good.Customer service was so good from the sales team as t... See more

Rated 5 out of 5 stars

Recently bought a car from Craig at Kilmarnock. He was very helpful and patient as we had a few issues with our private registration retention. Very positive experience and would not hesitate to use... See more

Rated 5 out of 5 stars
Verified

Darren at Bridgend Irvine was so easy to deal with, no pressure able to answer questions and genuinely a pleasure to buy from.

Rated 5 out of 5 stars
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No pressure was put on us to buy. Knowledgable, courteous staff with a down to earth approach (Jordan Kennedy). When we bought he guided us safely through a myriad of (digital) "paperwork" .... though... See more

Rated 5 out of 5 stars

Bought my car from Gerry Gavin at the Kilwinning Branch. Excellent service, from bringing another car from another branch for me, (to let me have a few to choose from, to save having to drive to diffe... See more

Rated 5 out of 5 stars

We recently bought a car from Bridgend in Kilmarnock. We had the pleasure of having Craig, the sales manager starting and completing our sale. He’s a credit to the branch and made our experience on... See more

Rated 5 out of 5 stars
Verified

very good service , stress free fast service 5* will get next car from this garage salesman stuart orr first class service happy customer,

Rated 5 out of 5 stars
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Experience was amazing! Liam was so helpful in the process of buying my new car. Bridgend is extremely reliable. I have chosen to purchase a car with Bridgend 3 times when looking for an upgrade,... See more

Rated 5 out of 5 stars
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David Thomson took all of the stress out of changing my car. He is very customer focussed and keen to find just the right car based on driving pattern, intended use etc. Really happy with my new SUV.... See more

Rated 5 out of 5 stars
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I would highly recommend Bridgend Motor Group. The service I received from Stewart ( a lovely young salesman - constantly helpful, polite and courteous) made buying a car an easy, enjoyable process. T... See more

Rated 5 out of 5 stars
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Great communication and very helpful staff. Dealt with Colin and he was very efficient and seems very experienced at his job. Any questions or queries he answered straight away.

Rated 5 out of 5 stars
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Great company to deal with . Pleasant friendly salesman and extremely helpful for someone who is not really up to speed with everything on- line.) ie myself. I wouldn’t hesitate to recommend them to... See more

Rated 5 out of 5 stars

Excellent experience thanks to Craig McLauchlan, Sales Executive, whom I first encountered with my first phone call to this dealership one recent Sunday morning. Suffice to say, with Craig's utterly p... See more

Rated 5 out of 5 stars

The customer service at Bridgend in Kilmarnock was excellent. James met us on arrival and had the car prepped and ready for a test drive. There was no hard sell and he was very knowledgeable about the... See more

Rated 5 out of 5 stars
Verified

Everything went smoothly customer service was excellent. we have purchased our vehicles from Bridgend for many years. With no complaints. Thanks

Rated 5 out of 5 stars
Verified

Stewart orr at irvine was a really great sales person never put us under pressure and very informative found out and answered any questions.

Rated 5 out of 5 stars
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Colin the salesman was excellent and very helpful he helped us through all aspects of our sale. Nothing was a bother fir him thank you Colin and well done

Rated 5 out of 5 stars
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From start to finish Stewart Orr was amazing .There was no pressure to buy which I liked . Would definitely buy from Bridgend again..

Rated 4 out of 5 stars
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Everything good until I was about to leave. I then said am I insured till I get home, thinking that was the usual. Only to be told no insurance. If I hadn’t asked I could have driven off with no insur... See more

Rated 5 out of 5 stars
Verified

Great service from Andy and Gordon at the van sale complex. Van was prepared and ready on the agreed date and the whole transaction was smooth and trouble free.

Rated 5 out of 5 stars
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Your sales man James was really good he made it easy for me and my wife no pressure would highly recommend him

Rated 5 out of 5 stars
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Gerry was great, no fuss, no pushy sales talk. Car is exactly as discusssed and I'm enjoying having it.

Rated 5 out of 5 stars
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Efficient and friendly from start to finish. Vehicle was in top condition

Rated 5 out of 5 stars
Verified

Jordan was very professional and explained the process very well. Found the whole experience to be relaxed

Rated 5 out of 5 stars
Verified

I recently purchased a car from Bridgend Motor Group, and I couldn't be happier with the entire experience. From the moment I walked in, the staff was friendly, professional, and never pushy. My sal... See more

Rated 5 out of 5 stars

Absolutely first class service. Jordan has been outstanding the whole way through the purchase.

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Company details

  1. Used Car Dealer
  2. Auto Body Shop
  3. Car Dealer
  4. Car Repair and Maintenance

About Bridgend Motor Group

Written by the company

Shop Now

USED CARS USED COMMERCIALS USED WAV's

  • Over 1200 Quality Used Vehicles In Stock
  • Reserve any vehicle online for £99
  • Build your own deal
  • 105 Point Pre-Sales Check
  • HPI & VOSA mileage checked & clear.
  • Up to 12 months Warranty included
  • No Admin Fees

CONTACT US VISIT OUR WEBSITE

Driving Ayrshire forward since 1930

At Bridgend Motor Group we are proud to celebrate over 90 years investing in Ayrshire. From small beginnings, we’re still a family-owned firm, now with over 240 local employees, and 7 branches covering North, South & East Ayrshire.

Bridgend Motor Group now comprises thirteen departments whose operations encompass used car sales, used commercial vehicle sales, service, maintenance, MOT and accident repair. The company is still family owned and run with many members of the McLaughlan family in key positions. Now with some of the 4th generation working in the business. We have over 200 local employees many of whom have been with the company in excess of 10 years and some for more than 30 years! A family owned company, renowned for its excellent quality of service.

Make Bridgend Motor Group the first choice for your next car.



Contact info


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

New owner experience

The experience was really good from walking in the showroom to browse, meeting Graeme Patrick and having a very professional service. No pressure just very informative, listened to my wish list and came up with a perfect car for myself.

October 23, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

STAY AWAY

I bought a car from bridgend Kilmarnock middle of July and have nothing but bother with it. There have been quite a few concerns regarding a noise from the steering wheel and the car sitting lower at one side than the other as well as other things. On various occasions I have been told the 'car is supposed to make that noise' and 'the engine is heavier on that side of the car'. After getting nowhere i took advice from trading standards and booked the car into Skoda. They found that both front shocks were leaking badly and had they MOT'd it, it would have failed. Skoda also thought the noise was from a badly or wrongly fitting wheel bearing. Bridgend have now reluctantly fixed the shocks as they were still saying there was nothing wrong with them even though i have a video from Skoda showing the amount of leakage. They are saying there is nothing wrong with the wheel bearings even though they haven't been checked and the noise is still happening when the steering wheel is turned. I had asked for a refund within the 30 days of purchase due to knowing the car had faults and I was refused even though I was well within my rights! They sold me a car that should have failed an MOT even though passed it! Do not buy from Bridgend!!

July 31, 2025
Rated 1 out of 5 stars

Avoid

Community nurse housebound with no car as these guys sold a dud. Broke down after 14 days and months later still not sorted

August 14, 2025
Unprompted review
Rated 3 out of 5 stars
Verified

A bit disappointed

A bit disappointed that there was no follow after our purchase to see if all was ok.
No longer appear to get floor mats when you buy a car.
Also caps on the wheel nuts were left in the glove box as there were only eight. Was it too hard to fit another eight ?

October 10, 2025
Rated 5 out of 5 stars
Verified

My experience was amazing

My experience was amazing, Gerry was so lovey and passionate. Took me for a test drive and gave me lots of insite into my now car.
The buying process was so simple.
On picking my car up it was lovely and shiny. I love my new car thank you!

October 10, 2025
Rated 5 out of 5 stars
Verified

Five Star Service

I traded in my old car and bought a new one at the Kilmarnock branch. I was impressed with their customer service. The team were excellent and made the process a positive experience for me.

October 10, 2025
Rated 1 out of 5 stars

I paid £12.499 for a car when I said I…

I paid £12.499 for a car when I said I would have that one it had like flat tyre on front they told me I can get it in 5 days well got the car the tyre pressure was not right and the light came on so I got 4 new tyres on it and was told one of the tyre pressure sensors had gone went back to Bridgend motors they said they put 2 new sensors on it got down the road a bit the sensor light came back on they booked me in few weeks got it back tyre pressure was high went back and told them they got well cheeky and told all your tyres are leaking or all the valves are leaking and if they check them it would cost me I took it back to the garage that put tyres on they found a leeking valve on the front I paid £35. That was the flat tyre at the front they where of no help to a disabled pensioner would not recommend them to anyone and still did not pay for the valve

October 17, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

They done nothing to help me I paid…

They done nothing to help me I paid £12455 and had it a few weeks ago the sensor light came on few days after buying it when I bought the car there was a flat tyre on the front it kept going down they told me all my tyres were leaking or the valves just got new tyres on it but had to pay for a leaking valve which was the tyre on the front that was flat when l seen it it’s not right they want me to pay for everything I’m a old age disabled pensioner and I would not recommend any one to buy from Bridgend motors

August 22, 2025
Rated 3 out of 5 stars
Verified

I was very excited to have my first…

I was very excited to have my first mini automatic car, Liam the sales person was excellent and very professional and helpful.
The car did not appear not to have been Prept before I picked it up.
When I drove it home I heard a rattle coming from the rear of the car, also noticed a few stone chips on the near side of the car had not been touched up.
When I contacted the garage they were very helpful to rectify all the above which gave me piece of mind.
This is the 3rd car I have purchased from Bridgend garages and always found them very professional.

October 14, 2025
Rated 5 out of 5 stars
Verified

Good service ,from beginning to end.

I knew which car I wanted, everything was organised by Alan who was very clear and concise with required documents, very pleased with part exchange price. The car has been great leaving the garage mechanically sound, clean all ready. Very pleased .

October 7, 2025
Rated 5 out of 5 stars
Verified

Getting the right car for my needs.

I bought my previous car from Bridgend Motor Group. I was involved in a car accident and needed to replace the car for another small reliable one. So contacted the garage to ask if they had anything suitable.

October 10, 2025
Rated 5 out of 5 stars
Verified

First class service with a super salesman

The service I received at Kilmarnock was first class. Martyn Barkey, in particular was helpful, friendly, knowledgeable and made the whole process of buying my car simple and pleasant. He is a credit to your company. My wife and I have both bought cars from Kilmarnock in the past few months and have recommended you to our family and friends. Overall a great experience.

September 20, 2025

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