Blue Light Insurance Reviews 935

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its ease and the helpfulness of the staff. Consumers appreciate the clear communication, fast responses, and the feeling of not being pressured. People found the staff knowledgeable, patient, and genuinely interested in finding the best policy to suit their needs and budget. The value for money is another key aspect that reviewers frequently commend. Customers mention receiving policies with more cover at lower prices compared to other providers. The efficient and stress-free application process is also a recurring theme, with reviewers expressing satisfaction with the overall experience and recommending the company to others.

Based on these reviews

Rated 5 out of 5 stars

Really friendly advisors, Betul is amazing! I have renewed my policy this year and it was lovely to speak to the same person. Iv also had contact from adriana who was quick in organising income protec... See more

Company replied

Rated 5 out of 5 stars

My partner and I used Blue Light Insurance to support us with purchasing life insurance. The team were very accommodating to our shift patterns, and met with us at convenient times to remove stress... See more

Company replied

Rated 5 out of 5 stars

Maria was amazing! She explained the policy clearly and was very friendly throughout. I really appreciate her help and would definitely recommend her to others!

Company replied

Rated 5 out of 5 stars

Great service fast, friendly and efficient. They didn’t hound me or make me feel pressured into taking products that I didn’t want or need. Was just professional advise. The advisor I spoke to gave me... See more

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Rated 5 out of 5 stars

So, I’m always a little skeptical about insurance companies and brokers. You never really know what you’re going to get. Enter Maria from Blue light insurance. Very professional from first cont... See more

Company replied

Rated 5 out of 5 stars

The team at Blue Light were engaging and flexible for appointments and discussion We looked at a range of options and found the best fit

Company replied

Rated 5 out of 5 stars

I am happy with the service I got from Blue Light Insurance. Thank you so much for your excellent service, patience and consideration of my insurance needs. Mr.Milo and Ms.Hanna was very courteous, fr... See more

Company replied

Rated 5 out of 5 stars

I arranged an appointment with Milo he discussed all the options available & I decided to think about them & get back to him. I emailed Milo possibly 7-10 days later & arranged an appointment. I have... See more

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Rated 5 out of 5 stars

After months of online searching and rejections from life insurers, I’m so glad I can across Blue Light. I was allocated Ryan to support me during the process and he was amazing and found me mul... See more

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Rated 5 out of 5 stars

Gave good independent advice. Also punctual with when it was agreed to call and if running late I was contacted to be I formed any calls may be delayed. Finally, I felt there was no pressure in taking... See more

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Rated 5 out of 5 stars

We found the service from Blue Light Insurance to be professional from start to finish. Our initial contact was with Ryan who made us feel at ease whilst answering all the questions required. He al... See more

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Rated 5 out of 5 stars

Blue light insurance, especially Milo and Hannah were amazing. They were very understanding of the shifts I work and accommodated accordingly. Milo listened to exactly what was looking fir and offered... See more

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Rated 5 out of 5 stars

Amazing experience. As a first time insurance buyer, I obviously wasn’t sure about many things. Milo made it very simple for me to navigate through the whole process. Thanks to Hannah for being on t... See more

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Rated 5 out of 5 stars

Made the whole process of finding the right insurance really easy. Absolutely no pressure at all either. Appear to be a very professional team and I’d have no issues dealing with them again if I need... See more

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Rated 5 out of 5 stars

Milo was helpful with showing us the available options that were best suited to our needs and discussed these with us many times before finalising the right cover for us. This was particularly true as... See more

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Rated 5 out of 5 stars

Great experience - I was dealing with Betul and Zoe, both very knowledgeable and explained everything in simple terms, make whole life policy purchase so much better than expected. Also not at any poi... See more

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Rated 5 out of 5 stars

Milo and Hannah were amazing from the get go. So thorough and informative. I was kept in the loop from start to finish and any questions i had were answered. Highly recommend.

Company replied

Rated 5 out of 5 stars

Ryan, Zoe and Giorgia have been absolute stars. Very thorough, professional and patient, they explained everything in detail and clearly. They were always available for any doubts, I can't recommend t... See more

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Rated 5 out of 5 stars

Myself and my husband took out a life and critical illness policy recently. Both Zoe and Ryan were very helpful. They always responded to emails or calls promptly and dealt with all of our queries. Th... See more

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Rated 5 out of 5 stars
Verified

Excellent advice, with absolutely no pressure from James May. Great, patient communication. He told us when he thought we didn't need a particular policy, rather than just trying to sell. The premiums... See more

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Rated 5 out of 5 stars

Blue Light Insurance have helped me secure life and critical illness insurance in connection with the purchase of my first home. They were very helpful and did all the hard work for me. Getting the... See more

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Rated 5 out of 5 stars

I had an amazing experience with Blue Light Insurance! From start to finish, they were professional, knowledgeable, and truly listened to my needs. They found me a deal that was not only reasonable bu... See more

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Rated 5 out of 5 stars

Filled in an online form shortly before Christmas, was contacted by Betul initially, arranged time for a call. Betul was prompt with communication taking the time to confirm appointments and checking... See more

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Rated 5 out of 5 stars

I found the experience so easy. James and Giorgia have been so helpful. The communication has been great with super fast replies, we were advised on all sorts of cover and did not feel any pressure to... See more

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Rated 5 out of 5 stars

I spoke to milo west-king and he was very easy to talk to. He was very informed and I felt he was genuine in wanting to make sure my insurance was well suited to me. I also exchanged e.ails with Adria... See more

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Rated 5 out of 5 stars

Can't rate Ryan and Adriana enough! Found the right insurance for me and my family at a price that's right. Even when I had personal health set backs they still managed to get me what I needed.

Company replied

Rated 5 out of 5 stars

My partner and I took out a life insurance policy and I really could not have done it without their help. They were sensitive and compassionate. It can be very difficult going through the things neede... See more

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Rated 5 out of 5 stars

Thank you to Milo, Adriana & Giorgia. No pressure from anyone, no constant phone calls and a life insurance product cheaper than the compare websites. Milo kept all appointment times and was easy... See more

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Rated 5 out of 5 stars

Ryan was amazing throughout. Informative without being pushy so very helpful guiding us through this whole process. Nothing was too much trouble thank you for everything.

Company replied

Rated 5 out of 5 stars

Very helpful took care of everything. Didn’t have to do anything. Anything we didn’t understand. Explain very helpful and would highly recommend looking for life policies.

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Rated 5 out of 5 stars

They were great to work with. As an ex officer with an IOD it is hard to get anyone to offer insurance. The Blue light team took a considerable amount of time to both reassure me and the compa... See more

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Rated 5 out of 5 stars

Milo was great, understood my needs and found me a policy at a much lower price with more cover than my existing one! All sorted within a few days, effortless. Would thoroughly recommend.

Company replied

Rated 5 out of 5 stars

Thank you to Ryan and Zoe for helping us find the right insurance that we needed. You made the process smooth and simple for us and were very helpful and keen to answer any questions we had. We would... See more

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Rated 5 out of 5 stars

No pressure from anyone, no constant phone calls Appointment times were always kept Both the members I had interaction with were knowledgeable, helpful and concise. Very easy application process,... See more

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Rated 5 out of 5 stars

Friendly personalised advice and felt no pressure at any point to complete with Blue Light Insurance. They allowed time for me to think things over, undertake my own research and were always easily co... See more

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Rated 5 out of 5 stars

Thank you to Milo and Hannah from Blue light for your assistance while we were looking for a policy. Your timely response, as well as guidance made the whole experience a more reassuring one. Thank yo... See more

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Rated 5 out of 5 stars

Kudos to Hannah and Milo of fulfilling what we need. And doing the entire process with ease. Highly recommended specially for their support of people in the NHS.

Company replied

Rated 5 out of 5 stars

I'm giving Ryan a well deserve 10/10 customer service. He did a great job for the whole process of my proposed insurance cover. Thank you.

Company replied

Rated 5 out of 5 stars

Top experience everytime I use Blue light insurance. Super efficient, friendly and very good products . many thanks Max and Hannah !

Company replied

Rated 5 out of 5 stars

Milo was very professional, patient and extremely knowledgeable. Great service and a really nice person. Very friendly and efficient . Hannah was also lovely and professional and kept in touch through... See more

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Rated 5 out of 5 stars

Max from Blue light has been sorting our life & critical illness cover for a few years now since we bought our house and always keeps on top of when we should renew and making sure we keep it up to da... See more

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Rated 5 out of 5 stars

Had a couple of calls with Milo, very friendly and great communication. Understood what I was looking for and helped to find the best options. The rest of the team were quick at responding to emails a... See more

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Rated 5 out of 5 stars

Exceptionally helpful from the start to finish. I was quite pleased overall as it was a process just getting through the questions. I would highly highly recommend.

Company replied

Rated 5 out of 5 stars

I had an informed telephone consultation with Milo regarding life insurance policy's, he was very knowledgeable and discussed options we had not considered prior to this appointment. Easy to book, no... See more

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Rated 5 out of 5 stars

Milo was really great at explaining everything and the insurance that would suit our needs. He arranged a meeting when ever i wanted one to discuss things

Company replied

Rated 5 out of 5 stars

I initially got a call from James who was great he explained everything to me and there was no pressure to sign up to anything. He listened to my needs and proposed the products that covered everythin... See more

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Rated 5 out of 5 stars

From beginning to end, Miles and Hannah were especially communicative, listened to my requirements and patience with my GPS slow response. Perfect, highly recommend. GF

Company replied

Rated 5 out of 5 stars

Maria was helpful, I did not feel pressured into anything, and felt she was able to advise what was the best option for me.

Company replied

Rated 5 out of 5 stars

Really efficient and stress free. The team were really helpful, didn't try and sell me things I didn't need. They were honest and to the point. The whole experience was easy.

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Rated 5 out of 5 stars

Excellent experience! Milo and Georgia both were very helpful providing necessary information. Best quotation I got as compared to others. I would highly recommend!

Company replied

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Company details

  1. Life Insurance Agency
  2. Insurance Agency
  3. Insurance Broker

About Blue Light Insurance

Written by the company

Blue Light Insurance Solutions specialises in providing personalised insurance advice to the NHS, Emergency Services, Armed Forces, Public Sector & Civil Service!

We offer the following products: Life Insurance, Critical Illness Insurance, Income Protection Insurance, Mortgage Protection & Private Medical Insurance!


Visit our website!

Or call a member of our friendly team on: 0800 270 0004 (lines open Mon - Fri: 9am - 6pm)


Contact info

4.9

Excellent

TrustScore 5 out of 5

935 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

I had some medical problems

I had some medical problems for the past couple of years and when trying to get life insurance I would be rejected but I got it no problem whatsoever the staff were so knowledgeable and helpful

October 22, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Mr Campbell,

Thank you for the great and positive review and for mentioning our team.

One of our key values here is to bend over backwards for customers who (due to their circumstances) may find it more difficult to get covered.

We find many of our competitors simply give up and walk away from such customers... and this just isn't right.

If we can help with anything else in the future, then feel free to reach out to us.

Blue Light Insurance

Rated 5 out of 5 stars

Professional service

Adrian’s and her team talked me through all the options in a knowledgeable and professional way. Throughout the process they made it really easy and provided the exact cover we were after. Really great service

October 21, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Paul,

Thanks you for leaving us such a great review and mentioning Adri and the team.

we're thrilled to hear that you are happy with the service provided, the whole process and that we were able to the perfect cover for you, to fit your current situation.

If we can help with anything else in the future, please let us know,

Blue Light Insurance

Rated 5 out of 5 stars

My adviser Ryan was very helpful and…

My adviser Ryan was very helpful and gave me all the time I needed so that I could make the right decision for me.

September 11, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Trisha,

Thank you for leaving us a review.

We're so happy you received such a great service from Ryan. he is very determined to help each client and exceed their expectations.

It means so much when our customers share their experiences here.

Please do let us know if we can be of any further help.

Blue Light Insurance.

Rated 5 out of 5 stars

Great service

Really friendly advisors, Betul is amazing! I have renewed my policy this year and it was lovely to speak to the same person. Iv also had contact from adriana who was quick in organising income protection and put my mind at ease that everything’s taken care of. Thank you!

October 15, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Lauren,

This is a great review - thank you!

We are so pleased that you're happy with the service that Betul and Adriana gave, and that they were able to make everything as straight-forward as possible for you.

We look forward to hearing from and working with you again in the future!

Blue Light Insurance

Rated 5 out of 5 stars

Excellent service from Maria

Maria was amazing! She explained the policy clearly and was very friendly throughout. I really appreciate her help and would definitely recommend her to others!

October 16, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Sunitha,

Thanks so much for leaving us a review. It's great that you felt Maria was compassionate and caring during the process.

Dealing with insurances often involves difficult conversations, and a lot of personal information - so ensuring all members of our team show compassion, patience and understanding is really important to us.

Remember we are always just an email or phone call away and even now your cover is in force, it's our job to look after you moving forward. So any questions just give us a shout.

Blue Light Insurance

Rated 5 out of 5 stars

Blue Light Engagement

The team at Blue Light were engaging and flexible for appointments and discussion
We looked at a range of options and found the best fit

October 14, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Julian,

Thanks for taking the time to leave us a review.

I'm glad you found our service to be up to scratch. If you need to contact us at any time in the future please don't hesitate to do so!

Blue Light Insurance

Rated 5 out of 5 stars

Fantastic service and unbeatable quotes!

Fantastic service and unbeatable quotes!

October 9, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Suki,

Thank you for we are really glad you had a good experience with us.

It goes without saying please contact us any time if you have any questions or need our help!

Blue Light Insurance

Rated 5 out of 5 stars

Kind and knowledgeable team

My partner and I used Blue Light Insurance to support us with purchasing life insurance. The team were very accommodating to our shift patterns, and met with us at convenient times to remove stress from the process. Our advisor, Ryan was kind and knowledgeable. He listened to what we wanted and found us a suitable policy that is good value. Our case manager, Adriana has also been great. She answered any questions that arose and kept us fully informed throughout the process.

Overall, we would recommend using blue light insurance when purchasing life insurance. The team made this a really simple and stress free process.

October 6, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Nikitta,

Thank you for your detailed review.

It's great to see that both Ryan and Adriana looked after you well, and that the result of this was a process that felt efficient and hassle-free.

If you ever need to ask us a question, make changes to your cover, or discuss anything else - don't hesitate to get in touch.

Blue Light Insurance

Rated 5 out of 5 stars

A breath of fresh air

So, I’m always a little skeptical about insurance companies and brokers. You never really know what you’re going to get.
Enter Maria from Blue light insurance. Very professional from first contact. Explained everything in good detail and really patient with me when I didn’t fully understand something. Honestly, a breath of fresh air with these things. I renewed my life and critical illness cover knowing I’ve made the right choice. Oh it’s important to add, Maria gave me choice. She put my current product next to a possible new product in an easy table so I could compare the difference.
Maria utilised WhatsApp for ease of sending things over and clarifying detail and I’m confident I’ve made the right choice.
Happily recommend Blue Light insurance onwards and feel I got the right service.

Adriana should also get a mention because I received a couple of emails from her throughout to ensure I was receiving the best service and it’s clear to me the team over at blue light are the best in their field.

Thanks and look forward to dealing with you guys again at renewal time. Keep up the gold standard. 👌🏻

September 22, 2025
Unprompted review
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Reply from Blue Light Insurance

WOW!! Jamie, We can see you have taken a lot of time here to provide feedback and it really is hugely appreciated.

We're really pleased to see that you felt our service, communication and overall process was helpful and made for a hassle-free, clear and overall positive process for you.

Thanks for mentioning Maria and Adriana, they are great and really go the extra mile for their clients.

If you ever need to ask us a question, make changes to your cover, or discuss anything else - don't hesitate to get in touch.

Blue Light Insurance

Rated 5 out of 5 stars

Excellent Service

Milo and Hannah were amazing from the get go. So thorough and informative. I was kept in the loop from start to finish and any questions i had were answered. Highly recommend.

October 3, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Jennifer,

Thank you so much for taking the time to leave such kind words and for mentioning Milo & Hannah, we really appreciate it!

Milo, always works really hard to ensure the best cover for his clients, so we're so glad that he was able to find you cover that best suited your needs!

If there is anything we can help with in the future then please let us know, we look forward to hopefully working with you again!

Blue Light Insurance

Rated 5 out of 5 stars

Great service fast

Great service fast, friendly and efficient. They didn’t hound me or make me feel pressured into taking products that I didn’t want or need. Was just professional advise. The advisor I spoke to gave me options on when I wanted to talk, went away came back with option and revised them when I changed my mind. Would recommend them to others for sure

September 24, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Ryan,

thank you for your review! It's brilliant to see that you were kept well-informed and that any conversations had with you were done at a time convenience for you. We're also pleased to see you never felt pressured, as this is something our industry has a horrible reputation for, and making people feel at ease to make their own decisions is of paramount important to us!

If you ever need to ask us a question, make changes to your cover, or discuss anything else - don't hesitate to get in touch.

Blue Light Insurance

Rated 5 out of 5 stars

Can't rate Ryan and Adriana enough

Can't rate Ryan and Adriana enough! Found the right insurance for me and my family at a price that's right. Even when I had personal health set backs they still managed to get me what I needed.

September 24, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Claire,

Firstly, thank you for taking the time to leave such a detailed review of our services. It's brilliant to read that you had a great experience dealing with Ryan & Adriana.

They are our star team members and we know that customer care is their number 1 priority and making sure that you get the right cover.

If we can help with anything else in the future then please let us know,

Blue Light Insurance

Rated 5 out of 5 stars

Excellent experience

Excellent experience! Milo and Georgia both were very helpful providing necessary information. Best quotation I got as compared to others. I would highly recommend!

September 9, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Fahzad,

Thank you for leaving us such a great review.

We are so please that you found your experience with us excellent and that you were happy with the service that you were provided with.

We look forward to looking after you now and into the future.

Blue Light Insurance.

Rated 5 out of 5 stars

Genuinely helpful

Genuinely helpful

September 19, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi SK Kar,

We're really pleased to read this review. I'm glad we were able to meet your expectations! Please do let us know if we can be of any help.

Blue Light Insurance

Rated 5 out of 5 stars

Great Customer Service.

I am happy with the service I got from Blue Light Insurance. Thank you so much for your excellent service, patience and consideration of my insurance needs. Mr.Milo and Ms.Hanna was very courteous, friendly, and answered all my questions and gave us a good deal.

September 18, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Monisha,

Thanks for leaving us a review today it really means a lot to us.

We're really glad that we managed to help you and that our service was up to standard. We look forward to looking after you into the future and continuing to make your cover stays competitive and suitable as your circumstances change and evolve!

You can contact us any time and we will be glad to help.

Oh and thank you for mentioning our team Milo & Hannah - we agree.. they are great!

Blue Light Insurance

Rated 5 out of 5 stars

Very helpful

Very helpful, polite and quick

September 9, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Danica,

Thank you very much for taking the time to write us a review.

If we can do anything else for you, feel free to contact us.

Blue Light Insurance

Rated 5 out of 5 stars

Very helpful took care of everything

Very helpful took care of everything. Didn’t have to do anything. Anything we didn’t understand. Explain very helpful and would highly recommend looking for life policies.

August 14, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Wayne,

What a lovely review!

We're really pleased to read this review.

I'm glad we were able to meet your needs and expectations!

We look forward to looking after you now and into the future.

Blue Light Insurance.

Rated 5 out of 5 stars

Made the whole process of finding the…

Made the whole process of finding the right insurance really easy. Absolutely no pressure at all either. Appear to be a very professional team and I’d have no issues dealing with them again if I need any further help.

August 28, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi John,

Thanks so much for leaving us a review - we're so happy we were able to help!

We really appreciate the feedback and if we can help with anything in the future then please let us know

Blue Light Insurance.

Rated 5 out of 5 stars

Seamless experience.

From beginning to end, Miles and Hannah were especially communicative, listened to my requirements and patience with my GPS slow response. Perfect, highly recommend. GF

August 18, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Ginny,

Thanks for taking the time to share your feedback with us and mentioning Hannah & Milo.

It means so much when our customers share their experiences. I'm glad we were able to meet your expectations!

Please do let us know if we can be of any help.

Blue Light Insurance

Rated 5 out of 5 stars

I'm giving Ryan a well deserve 10/10…

I'm giving Ryan a well deserve 10/10 customer service. He did a great job for the whole process of my proposed insurance cover. Thank you.

August 26, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Bryan,

Thank you for leaving us such a great review.

WOW, 10/10 experience, this is what we like to hear. we are so glad that you were happy with the service Ryan Provided and that he managed to get the cover that you were after.

Please do let us know if we can be of any further help.

Blue Light Insurance.

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