Unit 4&5, 167 Argyle Street, G2 8BU Glasgow, GB


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Rated 5 out of 5 stars

Visited Argyle Street store today to look at Winter/ Trail Shoes got great advice from Andrew on my required type of shoe for my wide feet and Achilles problems, also shoe inserts. No pressure sales a... See more

Company replied

Rated 5 out of 5 stars

Amazing knowledgable staff! I can’t thank Liz enough for helping me pick out the perfect waterproof jacket. Everyone was so helpful. Really pleased with my purchases.

Company replied

Rated 5 out of 5 stars

I visited this store to purchase some supplies for my upcoming camping safari in Kenya/Tanzania. Upon entering the store I was warmly greeted by Daniel K who was more than happy to assist me... See more

Company replied

Rated 5 out of 5 stars

Dan (Top Floor) was brilliant in helping me pick out waterproof gear for the winter. He is extremely knowledgeable and friendly, gave me more confidence that I was making the right decision and spendi... See more

Company replied

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Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Glasgow

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, United Kingdom

  • 01414 041190

4.9

Excellent

TrustScore 5 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Amazing knowledgable staff

Amazing knowledgable staff! I can’t thank Liz enough for helping me pick out the perfect waterproof jacket. Everyone was so helpful. Really pleased with my purchases.

September 30, 2025
Unprompted review
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Reply from Blacks - Glasgow

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Visited Argyle Street store today to…

Visited Argyle Street store today to look at Winter/ Trail Shoes got great advice from Andrew on my required type of shoe for my wide feet and Achilles problems, also shoe inserts. No pressure sales and very patient as I tried on a few pairs .bought x2 pairs of Peter Storm winter shoes and inserts

September 26, 2025
Unprompted review
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Reply from Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service from top floor Dan

Excellent service from top floor Dan - made choosing a backpack easy. Thanks

September 24, 2025
Unprompted review
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Reply from Blacks - Glasgow

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Blacks Customer Care Team

Rated 5 out of 5 stars

I’m so grateful to Dan at the top floor…

I’m so grateful to Dan at the top floor for the customer service that he done for me , amazing top man thanks for helping me with the belt appreciated

September 16, 2025
Unprompted review
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Reply from Blacks - Glasgow

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Dan (Top Floor) was brilliant!

Dan (Top Floor) was brilliant in helping me pick out waterproof gear for the winter. He is extremely knowledgeable and friendly, gave me more confidence that I was making the right decision and spending my money wisely!

September 11, 2025
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service from outdoor expert Top Dan

Another round of excellent service from Top Dan. Forever in awe at the breadth of this man's knowledge. Quickly came to my rescue and helped me make the right choice for exactly the type of Jacket I was looking for. He even looks out for my wallet too ! To who ever the boss is, get this man a promotion!

September 8, 2025
Unprompted review
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Reply from Blacks - Glasgow

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Rated 5 out of 5 stars

Safari Purchases

I visited this store to purchase some supplies for my upcoming camping safari in Kenya/Tanzania.

Upon entering the store I was warmly greeted by Daniel K who was more than happy to assist me in sourcing what I needed. He was extremely knowledgeable about the products I was looking for and very polite and very helpful.

I was then served by Layla at the tills - who was also remarkably polite and friendly and very bubbly.

I will most definitely be returning to this shop in future. Thanks to the wonderful service and warmth I received from these staff members.

September 1, 2025
Unprompted review
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Reply from Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

spot on...top floor dan👍

spot on...
nice shopping experience and friendly and informative...
thanks top floor dan

August 28, 2025
Unprompted review
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Reply from Blacks - Glasgow

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Brilliant

The staff were extremely helpful, inviting, and even helped us get a hefty discount!

July 30, 2025
Unprompted review
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Reply from Blacks - Glasgow

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Went to get advice on the fitting and…

Went to get advice on the fitting and choice for a new rucksack. Ewan Souter took time to take me through all the choices. Really knowledgable, helpful and patient. Brilliant service.

July 27, 2025
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

A very good assistant...

A very helpful staff member Elizabeth made my purchase enjoyable and re-assuring... Never pushy and at no time was I put under pressure to purchase... Well done to her...

July 25, 2025
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Friendly, knowledgeable advice with no pressure.

Really appreciate the friendly and obviously knowledgeable advice given taking our use-case and price bracket into account with no hurry or pressure. This would alone would have been enough for 5 stars but their willingness to help us out with our youngest family member was icing on the cake.

July 23, 2025
Unprompted review
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Reply from Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Top Floor Dan for the win!

Top Floor Dan was really helpful! He knows his stuff and there were lots of discounts on. Definitely recommend this store!

July 3, 2025
Unprompted review
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Reply from Blacks - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Our first visit to Black was a huge success

Layla was attentive and gave excellent suggestions about size and fit. We are very pleased with our purchases and are ready for an adventure in Loch Lomand.

June 26, 2025
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Frances and Staff

Went shopping on Thursday and had to go to blacks to see what new stock was in . I have to give a big thanks to Andrew who helped me purchase a new pair of boots for my latest outdoor adventure and to Frances the store manager who is always full of positive energy and creates such a great atmosphere in her store . Wouldn’t shop anywhere else for my clothes and footwear.

June 18, 2025
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Dan at the store was super helpful and…

Dan at the store was super helpful and super nice. All the staff were very friendly and helped me tremendously. Huge thanks and 25 stars! 🤩

May 13, 2025
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Was with my partner looking for brilliant customer service shoes…

Was with my partner looking for shoes suitable for walking West Highland way and Andrew was very helpful and knowledgeable about our needs, we ended up with the perfect shoe for our activity ahead.

Cheers and thank you.

April 27, 2025
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Top Floor Dan the Bagman still ruling his domain, all is well ...

Back in to take advantage of the sale before the place gets "closed" (don't worry folks, the place is just getting rebranded as GO Express to sound more Happening with The Kidz and Stuffz ...) and to get some fresh t-shirts to cover my fat sweaty carcass for the warmer days (small hint, their togs may be more expensive, but that's because unlike their high street rivals their stuff lasts for years, as opposed to certain firms proving their environmental credentials by having clothing that 'biodegrade' after the first wash ...).

Regulars will be relieved to know Top Floor Dan - Black's answer to Seth Green - is still going strong. Years ago he said I could do with a new bag, to which I said "Prove it! Reveal to me the new bag I need to make my life complete!" One brief look inside my existing moth eaten effort and he pointed promptly to me the compact and bijou grey Montane with enough internal dedicated compartments and pockets to ensure a laptop, a tablet, a bottle of water, an emergency sugar crash drink, an A to Z of USB leads, cards, money, medicines, pens, pencils, flashlight, a USB power bank complete with solar panel for emergency charge that never actually works but its the climate change thought that counts, and a flip top flask of tea would not only be stored, but organised for ease of access ... and still have more than enough room to cram in three days groceries (six if all the packets are removed). Game, set and match. Either you get your bags from Dan, or you're so wrong about everything you could become one day the President of the United States.

TL/DR - I got stuff from Blacks, and I liked it.

April 25, 2025
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

First ever hiking shoes

I recently bought my first-ever pair of hiking shoes from Blacks, and I had a great experience thanks to Dan from the top floor. He spent around 30 to 40 minutes helping me out, patiently guiding me through the options and making sure I found the right fit. With his help, I ended up getting a really comfortable pair at a great discounted price. He also recommended some hiking socks, which I got to try on with the shoes, they were super comfy and made a big difference. Dan was incredibly kind, patient, and helpful throughout, making the whole experience smooth and enjoyable.

April 23, 2025
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Many thanks to Andrew and Daniel for a…

Many thanks to Andrew and Daniel for a great pair of hiking shoes.

March 21, 2025
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

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