Alterna énergie Reviews 434

Rating: 1
Author: LZ

•

4.7

Energy Supplier

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Company details

Energy Supplier

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Alterna énergie, le fournisseur et producteur d’énergie verte, locale et bas carbone. Fournir de l’électricité verte, c’est bien. La produire localement, c’est mieux ! Avec plus de 330 fermes de production d’énergie renouvelable, choisir Alterna c’est l’opportunité d’agir assurément en faveur de la transition énergétique, tout en valorisant nos territoires et votre consommation raisonnée.

Contact info

78 avenue Jacques Coeur, 86000, Poitiers, France
0549605458
souscrire@relationclient.alterna-energie.fr
www.alterna-energie.fr

4.7

Excellent

434 reviews

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Replied to 88% of negative reviews

Typically takes over 1 month to reply

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Aug 7, 2024

No customer support...

I have sent an email over one week ago regarding a 120e voucher from the last campaign on December and no reply, as always. This happens everytime, the customer support does not exist. Maybe it is time to change supplier

July 29, 2024

Unprompted review

Reply from Alterna énergie

Feb 11, 2025

Hello Daniel,
We do everything we can to make each customer experience pleasant and we are sincerely sorry that we were not able to meet your expectations.
Have a good day
Servanne from Alterna energy 💚

Nov 30, 2022

Endless battle about overcharging

Judging by other reviews, it seems that overcharging clients with bogus readings is their modus operandi. I have had a contract with them since May on an empty house, zero usage. They charged me hundreds of euros, I've been in a battle with them since July (first bill), it's now last day of November and my bills are STILL not corrected. In other words, they've been overcharging me for 6 months. After countless interactions with zero results I lost my patience and cancelled my direct debit because I will not let them steal any more from me. Surprise surprise, as soon as payment bounced their systems immediately kick in with even more baseless charges. I'm now seriously considering taking them to court. Avoid like a plague, they are beyond horrible.

November 29, 2022

Unprompted review

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