AllSaints (Official) Reviews 1,925

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the attentive and friendly staff in-store, highlighting specific individuals who provided exceptional service. Consumers also value the efficient online ordering process, fast delivery, and well-packaged items. The quality of the clothing is frequently praised, with many noting the consistent sizing and the use of recycled materials. People find the customer service to be outstanding, both online and in-store, with representatives going above and beyond to assist them. The ease of returns and the promptness of refunds are also appreciated. Some customers mentioned issues with online purchases not matching the quality of in-store items, but customer support was quick to resolve these issues.

Based on these reviews

Rated 4 out of 5 stars
Invited

this best has a lot of potential but it the leather is too thick to tie both pieces without another pair of hands. my goals is to gets dressed and undressed without help- otherwise a regular corset is... See more

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Rated 4 out of 5 stars
Invited

The jacket itself was a lovely fit and style and the ordering and delivery was great. Unfortunately, I had to return because it looked like it had been worn potentially where someone was wearing a har... See more

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Rated 5 out of 5 stars
Invited

This AllSaints leather jacket is everything. The leather is insanely soft , really comfy but still feels substantial, and the whole piece carries that signature AllSaints punk essence ... sleek, rebel... See more

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Rated 5 out of 5 stars
Invited

As usual, the online ordering process by Allsaints is efficient and easy to navigate. I ordered both the medium and small versions of the Lou jumper. Despite being a size 14, I usually find that Allsa... See more

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Rated 3 out of 5 stars
Invited

Order arrived promptly. Item was of exceptionally poor quality, the back seam was full of loose threads, there was a scrape/catch on the front. Actually cant believe it even left the warehouse. Return... See more

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Rated 5 out of 5 stars
Invited

All saints ordering is always easy and seamless. The choice of products is amazing. The customer service in my experience over the years I have been shopping with them is outstanding. Unfortunatel... See more

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Rated 5 out of 5 stars
Invited

I had the best experience in store at All Saints. Was helped by Kennedy who not only went above and beyond in her knowledge of products and recommendations but supported us through our shopping experi... See more

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Rated 5 out of 5 stars
Invited

I purchased two AllSaints T-shirts recently and I’m extremely pleased with them. The quality of the fabric is excellent:soft, durable, and very comfortable to wear. The fit is perfect and they maintai... See more

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Rated 5 out of 5 stars
Invited

As always a quality purchase .you can rely upon the fact that the purchase will meet your expectations . Delighted as always with my purchase from All Saints . Ordered Sunday Delivered Monday outst... See more

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Rated 5 out of 5 stars
Invited

I have been shopping at AllSaints for years! Their goods are far more superior and wash fantastic, it never dates Also my parcel went missing ( the first time it has happened to me) they were so unde... See more

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Rated 5 out of 5 stars
Invited

Always great order and fast DPD delivery from AllSaints. Boots are really cool, beautifully made, and very comfy. They have a slightly padded insole, and despite being pointed they fitted perfectly (o... See more

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Rated 5 out of 5 stars
Invited

This jacket is stunning...another fab edgy design from Allsaints...so many compliments when I wear it! Delivery always quick and efficient...a nice easy process...and good choice of payment methods... See more

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Rated 5 out of 5 stars
Invited

Love AllSaints handbags, they’re quirky but classy, and great quality. The website’s easy to use, delivery is fast, packaging’s sturdy, returns process straightforward, and refunds are prompt. And the... See more

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Rated 5 out of 5 stars
Invited

All Saints customers service online or in the store are absolutely the best on the whole world and I truly mean it! Every purchase with them it’s just absolute pleasure!!! Thank you All Saints for ano... See more

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Rated 5 out of 5 stars
Invited

The item I ordered was delivered promptly. It was exactly what I ordered and the fit was perfect, I was impressed by the quality with a very reasonable price tag. I have never ordered from this brand... See more

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Rated 5 out of 5 stars

Another great visit to the Brighton store, looked after as always with just the right level of attention by the manager Alex. The staff here are super helpful and nothing is too much trouble.. as usua... See more

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Rated 5 out of 5 stars

Five-Star Styling at AllSaints Official I had an incredible experience at AllSaints Official, leaving with three stunning outfits and a huge smile. Eva was exceptional, caring, warm, intuiti... See more

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Rated 5 out of 5 stars

This review continues from my previous one, because yes I returned to AllSaints Official. After the fabulous help I received the day before, I didn’t hesitate to drive an hour back. And once... See more

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Rated 5 out of 5 stars
Invited

Ordered a T shirt in the sale, I know some stuff does come from shops (ex display) my only criticism is some things are really dusty when there have arrive. I did return something earlier because it... See more

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Rated 5 out of 5 stars
Invited

I was last minute shopping for a wedding outfit. The dress I saw online and wanted to try on wasn’t in the shop, this was frustrating. However despite it being 8pm, a member of your team, Mason, could... See more

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Rated 5 out of 5 stars

Fantasic experience at the Bicester village store … staff are so attentive and friendly it’s lovely to actually shop and be served by people who want to be there and take time to talk to you … specia... See more

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Rated 5 out of 5 stars
Invited

The man who helped me was super friendly as soon as we walked in the store. Explaining how it was set up, they didn’t have what I wanted in store so he ordered it online. Because he was super friend... See more

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Rated 5 out of 5 stars
Invited

The leather jacket which I purchased is high quality, and great value for money. In addition, customer service was high, with easy ordering on line, and on time delivery. I will definitely make furth... See more

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Rated 5 out of 5 stars
Invited

I order several pieces of clothing for my husband and myself. The ordering process was very easy, communication about my order and delivery was timely and clear, and all the items arrived in a beautif... See more

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Rated 5 out of 5 stars
Invited

Excellent customer service instore - Regent street store. This store didnt have my size in an item, an assistant ordered it online for me and it delivered 2 days later. I also ordered a different it... See more

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Rated 5 out of 5 stars
Invited

All Saints is one of my 'Go To' shops. Absolutely love their clothes and their sizing is consistent. I love that they use recycled materials, are a fair employer and their designs are excellent. The q... See more

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Rated 5 out of 5 stars
Invited

I love everything about AllSaints..from shopping to returns! Their customer care is excellent, and every piece feels like understated luxury.

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Rated 3 out of 5 stars
Invited

The earrings look nice and have a lovely design, but unfortunately they are very small and much tinier than I expected. I cannot return them, which is disappointing, I always do shopping from this bra... See more

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Rated 5 out of 5 stars
Invited

Used to be a big All Saints fan. Kinda lost interest. The boots are a welcome re-boot (hehe): superb, well-made, comfortable. I hope they last a long time. Delivery was quick, outer packing pretty tra... See more

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Rated 5 out of 5 stars
Invited

Fast delivery, the fit is nice, quality leather and jacket, Feels heavy, warm and high quality, also love the vintage wash, the zipper feels sturdy and robust got the size L

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Rated 5 out of 5 stars
Invited

Fast delivery as always and beautiful dress on. Fits true to size and is very flattering on, cut well so very forgiving across the stomach.

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Rated 5 out of 5 stars

We went to the Bicester Village store and had the best customer service I’ve experienced in a while. Cannot say thank you enough to Lauren, who helped me find everything I was looking for (and... See more

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Rated 5 out of 5 stars
Invited

A classic and timeless piece. It has a sotfer silhouette than most biker/motor jacket, yet still have an edge to it. It's very easy to style and gives an effortless style. Absolutely love the jacket... See more

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Rated 5 out of 5 stars
Invited

I love my new dress!!! It’s very beautiful and unique. So stylish and chic. The cutting and lining are perfect. So glad I bought it. My husband loves it as well!! The delivery was very fast. Everythi... See more

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Rated 5 out of 5 stars
Invited

I initially gave a 3 star review (see below) because I couldn’t exchange my item and had to purchase again at a higher price. After posting the review I got a quick reply and all saints have kindly r... See more

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Rated 5 out of 5 stars
Invited

Friendly helpful staff in store. Delivery organized for me in shop. Arrived as promised. Item well packed and perfect. Love my flying jacket. Going to be really cosy for the winter.

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Rated 5 out of 5 stars

One of the good ones! Absolutely amazed by AllSaints customer service. You can call or email them and you actually get to speak to a human. This is a rarity in 2025, but something that really goes... See more

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Rated 5 out of 5 stars
Invited

Numerous updates on progress of your order. Rapid deliveries. Great products. Fast response in the event of any queries and dealt with very respectfully.

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Rated 3 out of 5 stars
Invited

This was my second attempt at a pair of All Saints cargo trousers. Tried the Florence first - were a bit tight on the thighs and then noticed they were slim fit, so returned. Ordered the Val, as... See more

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Rated 5 out of 5 stars
Invited

Fast delivery even on standard. Returns are easy . Lovely clothes unfortunately not the right size.

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Rated 5 out of 5 stars
Invited

excellent customer service, staff go over & beyond expectations!! love calling into store to view range of clothing & chat to the friendly stylists!

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Rated 5 out of 5 stars
Invited

Fast Delivery, correct items received. Items met my expectations, and sizes are a perfect fit.

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Rated 5 out of 5 stars
Invited

Great discounts, moving into the new season, bought a jacket style and fit just as I wanted. Fast delivery.

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Rated 3 out of 5 stars
Invited

I have two pairs of the long version of these boots which I loved. But couldn’t get these small ones on. So returned. Return process was very efficient.

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Rated 5 out of 5 stars
Invited

A perfect hands free evening bag.... holds cell phone, credit cards, license and cash.

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Rated 5 out of 5 stars
Invited

Boots are lovely but because of the square toe are on the large side . I am always size 8 but it was too big and wide. I ordered a 7 and it’s a little short in length . Beautiful leather but I think I... See more

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Rated 5 out of 5 stars
Invited

I was sent a link by representative and followed instructions it took about 5 days and I received several emails letting me know the status and a refund email

Company replied

Rated 5 out of 5 stars
Invited

Easy to order. They arrived at collection point 2 days later. Lovely shoes.

Company replied

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Company details

  1. Clothing Store
  2. Leather Coats Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

About AllSaints (Official)

Written by the company

Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.

AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.

The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

A 5* experience

my recent experience ordering from the website was great. The navigation was quick and all questions answered as needed. The confirmation e mail and following despatch info were spot on and the skirt arrived well packaged and the option to leave in a safe place was taken up by the courier - which isn't always the case.
So all in all a 5 * experience from browsing on the store to hanging my lush skirt in my wardrobe

October 16, 2025
Rated 5 out of 5 stars
Invited

A very nice dress

A very nice dress , unfortunately the size too big .

October 16, 2025
AllSaints (Official) logo

Reply from AllSaints (Official)

Happy to hear you loved the dress! Sorry it didn’t fit as expected.

Rated 5 out of 5 stars
Invited

Excellent quality product

Excellent quality product. Packaged really well & fast delivery.

October 16, 2025
AllSaints (Official) logo

Reply from AllSaints (Official)

Thanks so much for sharing this! Great to hear your order arrived quickly and you’re impressed with the quality.

Rated 5 out of 5 stars
Invited

Love this trousers

I‘m happy with this trouser… the waistband is a bit tight…

October 16, 2025
AllSaints (Official) logo

Reply from AllSaints (Official)

Happy to hear you like the trousers! We appreciate your note on the fit.

Rated 1 out of 5 stars
Invited
AllSaints (Official) logo

Reply from AllSaints (Official)

We’re really sorry about that! We've sent an email to support you with the issue. If you need anything else, please feel free to reply to our email, and we'll happily get back to you.

Rated 1 out of 5 stars
Invited

Needed an address change immediately…

Needed an address change immediately after order the product. They agent claimed there was nothing they could do and I’d have to change address with UPS once tracking was issued. I made the address change and then they still shipped to the wrong address. Please assist or I’ll be forced to do a chargeback.

October 15, 2025
AllSaints (Official) logo

Reply from AllSaints (Official)

We’re really sorry for the trouble with your delivery and understand how frustrating this must be. We've sent you an email with the next steps for us to support you.

Rated 5 out of 5 stars
Invited

Great online service

Great online service, quick and kept me up to date. Will be making more purchases!

October 15, 2025
AllSaints (Official) logo

Reply from AllSaints (Official)

Appreciate the kind words — great to hear you had such a smooth experience! We look forward to helping with your next order.

Rated 5 out of 5 stars
Invited

Ordered 2 Dalby Leather Biker Jackets…

Ordered 2 Dalby Leather Biker Jackets because I was unsure of size based on customer reviews. Jackets arrived within 7 days. Kept Size 4 and returned Size 6. Very pleased with jacket, and return of unwanted size was extremely easy.

October 15, 2025
AllSaints (Official) logo

Reply from AllSaints (Official)

Sounds like everything went smoothly — great choice with the Dalby jacket! We’re glad the fit worked out and that the return process was straightforward.

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