Absolute Rugby Reviews 4,666

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high quality of products, communication, and customer service. Consumers highlight the prompt delivery and easy-to-follow return/exchange processes. People also value the wide selection of goods, competitive prices, and the company's professionalism in resolving issues. Consumers have emphasized the quality and variety of products, expressing satisfaction with their purchases. Reviewers also appreciated the efficient purchasing system and timely delivery. The customer service team is commended for their helpfulness and quick responses.

Based on these reviews

Rated 4 out of 5 stars
Verified

The Lions clothing I purchased was good quality and and of a generous size. I did try and go on and buy more items but although the adverts regarding the Lions Sale kept coming fast and furious on soc... See more

Rated 4 out of 5 stars
Verified

Hi - experience with the product (quality/ speed) has been great. Hiccup has been post sale. I was charged import duties (France) and Dave in customer service confirmed this was incorrect due to IOSS.... See more

Rated 4 out of 5 stars
Verified

Enjoyed receiving the clothing. Disappointed the Lions shirt does not have an embroidered emblem. Modern styles and seem to cut up a little smaller than my normal size. Otherwise pleased with my purch... See more

Rated 4 out of 5 stars
Verified

After I placed the order found that bad review on Facebook about the poor customer service. Email their customer service but no reply! Item order was legit but took longer time for the free shippin... See more

Rated 5 out of 5 stars
Verified

Beautiful polo! Been buying from Absolute Rugby before. Always best of experience. Not sure what exactly kept the article at the local customs here for 3 weeks this time round. Most probably... See more

Rated 3 out of 5 stars
Verified

The ordering process was simple and I received my Lions shirt within three days. The quality of the shirt was phenomenal especially the embroidered detail of the badge. Unfortunately the shirt did not... See more

Rated 5 out of 5 stars
Verified

I've been buying products from Absolute Rugby for a while now. I always find their service extremely good, with a great selection of items and fast delivery. They're also very professional when someth... See more

Rated 5 out of 5 stars
Verified

I was recommended Absolute Rugby by my son. He has purchased several items and is ecstatic about their products, so much so that my granddaughters have Bokke tops. I’ve not been disappointed. The... See more

Rated 5 out of 5 stars
Verified

Second time I have purchased from this site. Good quality products at very reasonable prices, especially when buying for a growing teenager!! My grandson was delighted with his new shirt and will be... See more

Rated 3 out of 5 stars
Verified

Pricing good - tracking /post order not. Tracking info and if/when order may arrive lacking. Others can give you accurate link to the delivery company. Which means no idea when your “in stock” o... See more

Rated 5 out of 5 stars
Verified

Highest quality across the board. Product: communication: customer service - all of the first order. I implore ALL customers to be absolutely reflective when it comes to online buying. Start by t... See more

Rated 3 out of 5 stars
Verified

Ordering was easy, garments of good quality. However, I followed the size chart, but the items have a larger cut on them making them have a looser fit. My discount code did not work when ordering.... See more

Rated 5 out of 5 stars
Verified

Exceptional Service & Top-Quality Gear! Absolute Rugby has truly raised the bar for rugby retailers. From the moment I landed on their site, I was impressed by the sleek layout, easy navigation, and... See more

Rated 3 out of 5 stars
Verified

Really liked the shirt, it was a shame that it was thrown over my gate late on a Saturday evening when it was delivered. I did write to customer services and yet to receive a reply.

Rated 5 out of 5 stars
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First batch of heritage shirts delivered quickly and are great quality heavy cotton. Resulted in more orders which were also delivered quickly. I've had them embroidered on the collars with the initia... See more

Rated 5 out of 5 stars
Verified

When it arrived it was too big. I requested return and exchange for smaller size. They issued return label and return thing to put in with shirt. Was so easy to do. Replacement shirt arrived fairly qu... See more

Rated 5 out of 5 stars
Verified

I recently ordered a lions training shirt, it didn’t fit so I sent it back and went up a size that also didn’t look good, I decided the style was for a slimmer body so I chose a different style and he... See more

Rated 5 out of 5 stars

Great selection of goods. I regularly need rugby equipment & love the clothing selection. Latest purchase was a top for Lions tour for Father’s Day. I used regular delivery & fantastic service as deli... See more

Rated 5 out of 5 stars
Verified

Great price with fast delivery. A trapper rugby hat may not be my style, but practicality and remembrance of cold ears at too many winter matches made a bargain price too tempting. Ah well, who needs... See more

Rated 5 out of 5 stars
Verified

Very pleased with the shopping experience at Absolute Rugby. From initial order to delivery I cannot find fault. Products are keenly priced and fit is perfect, they are accurately sized. Will be shopp... See more

Rated 5 out of 5 stars
Verified

Ordering was straight forward and the goods arrived promptly. There was good communicastion from the seller. The Lions rugby shirt was more darker red than scarlet. It is well made in a traditional... See more

Rated 5 out of 5 stars
Verified

Absolute Rugby ship to Australia from the UK at a reasonable cost. I thoroughly recommend them as an online retailer. They were brilliant during the pandemic, and I won’t forget that. I will do busine... See more

Rated 3 out of 5 stars
Verified

I very much like the Mystery Jersey concept and I have subscribed a 2-3 times. However, I would probably subscribe even more often if there was some way to avoid being sent exactly the same jersey.... See more

Rated 3 out of 5 stars
Verified

I placed an order for an england top based on half price next day delivery with the advertised - Get your top before the autumn internationals. No top appeared for five days. No possibility to phone... See more

Rated 5 out of 5 stars
Verified

From ordering to receiving the delivery was first class so much so I ordered even more SA rugby kit. Well worth the investment especially if you want to show up as a Proud SPRINGBOK :-)

Rated 5 out of 5 stars

Easy to order and very prompt delivery. I made a mistake when ordering and it was quickly rectified.Customer services staff were pleasant and helpful.There is also an online chat facility available.... See more

Rated 5 out of 5 stars
Verified

Ordered the Fiji away rugby shirt in XL but unfortunately didn't fit. Followed through the returns/exchange section on their website which was easy to follow. Sent and emailed for update and rep... See more

Rated 5 out of 5 stars
Verified

Love catching up with all the news, especially since not all matches are free to view on the television. Subscriptions are too expensive for pensioners. Thank goodness 6 Nations were free this year

Rated 5 out of 5 stars
Verified

Wanted a retro shirt as a present, and bought a vintage 1930s Lions shirt. Great quality, arrived very quickly, will definitely be using this company again. Highly recommend for rugby fans👍

Rated 5 out of 5 stars
Verified

I have been buying items from Absolute Rugby for a while now. I’m always happy with the quality and variety of products on offer. I recently contacted Absolute Rugby customer service. I was very satis... See more

Rated 5 out of 5 stars
Verified

Ordering goods from UK to Germany since Brexit sometimes can be more than challenging. Thank you very much for delivering instantly (astonishing fast). I really love the Items!

Rated 5 out of 5 stars
Verified

Good company to deal with. The quality of the garments are great. I’ve placed a couple of orders for items and both arrived promptly. With the second order I had to return a Wales hoodie to exchange i... See more

Rated 5 out of 5 stars

Absolutely amazing. I accidentally ordered the wrong size, emailed them, they changed it instantly and my jersey was delivered in my postbox within less than 24 hours. Brilliant service and operations... See more

Rated 5 out of 5 stars
Verified

Incredible service and the jersey arrived very quickly so thankful to have been able to find my size and it was difficult to find an XS for ladies.

Rated 4 out of 5 stars
Verified

Delivery was fast and products are great. Freight cost is high, though! I would love to buy more but freight is too expensive to buy with regularity. And sometimes to wait to buy more pieces can resul... See more

Rated 5 out of 5 stars
Verified

Bought the Brirish Lions training top, outstanding quality, really love it, and also great serice by Absolute Rugby. Thank you

Rated 5 out of 5 stars
Verified

Ordered a retro Crusaders rugby jersey, but a size too big as it turned out. Returned and exchanged without issue and promptly. Very impressed with the quality of the shirt and the service.

Rated 5 out of 5 stars
Verified

Great online experience from Absolute Rugby. The item arrived in good time and as described. It was a positive experience overall and I would highly recommend.

Rated 4 out of 5 stars
Verified

After a bit of shaky start, I was able to get my query resolved and also get an immediate return with an added gift for inconvenience.

Rated 5 out of 5 stars
Verified

The size and Quality of the ítems was correct. Communication regarding follow-up from both internal and international mail is an area of improvement.

Rated 5 out of 5 stars
Verified

I bought the items via an efficient system and they drives in timely fashion. The quality was good.

Rated 5 out of 5 stars
Verified

The ease of purchasing what i required, the quality of the product and the speed of the delivery.

Rated 5 out of 5 stars
Verified

I have bought here more than once. Always great products and the delivery is great to Australia.

Rated 5 out of 5 stars

Great service from Absolute Rugby ***** Ordered Lions XXL, but needed to swap it all for XXXL as a bit of long boozy summer!! Excellent support from customer service. Well done and thank you.

Rated 5 out of 5 stars
Verified

Ordered a Springbok cap and Jersey - brand new great quality, fast delivery.

Rated 5 out of 5 stars
Verified

Great Lions Shirt at a good price! Swift and tracked postage. Good folks to deal with.

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Company details

  1. Rugby Store

Information provided by various external sources

Absolute Rugby provides Rugby Apparel, Merchandise and Equipment to customers across the Globe. Get great prices on rugby shirts, rugby training clothing, rugby tournament clothing, international rugby merchandise amongst much more along with fast, hassle free, cheap delivery rates to all corners of the world.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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Replied to 3% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

I have yet to receive my package I am…

I have yet to receive my package I am looking for a refund Update the shipping company just informed me they lost my package. I have yet to hear from Absolute Rugby after severel emails to them requesting a full refund of 194 dollars as I am not paying for the 39 dollars for shipping when it’s not my fault the company they chose to ship lost the merchandise

September 22, 2025
Rated 1 out of 5 stars
Verified

Absolute Rugby, more like absolute shocking service!

Item purchased 14 Sept with 2-5 days delivery. Still waiting on the 3rd Oct. No reply from customer services, despite contacting them through different means ie email & social media. Then an email saying that I’m getting a refund with no explanation.
Absolute Rugby, more like absolute shocking service!

September 14, 2025
Rated 3 out of 5 stars
Verified

Great service let down by poor returns process.

The ordering process was simple and I received my Lions shirt within three days. The quality of the shirt was phenomenal especially the embroidered detail of the badge. Unfortunately the shirt did not fit and had to be returned and this is where Absolute Rugby fell short. It took two weeks for my return to be processed which I feel is unacceptably long and I was also billed for shipping twice meaning I ended up spending £9.17 for an item I didn't keep. Given that we purchase items on trust I think Absolute Rugby should give free shipping, if a return is needed then it is the customer's responsibility. If they can give free shipping if you spend £100 they should provide it whatever the item cost, we are all customers after all and shouldn't be treated differently.

August 29, 2025
Rated 5 out of 5 stars
Verified

Perfect! 🤠

Beautiful polo!

Been buying from Absolute Rugby before. Always best of experience.

Not sure what exactly kept the article at the local customs here for 3 weeks this time round. Most probably the local post office intermediary service is to blame. They are currently very slow. But this has nothing to do with the fact that the item is amazing - both design and finish.

Highly recommended. Thank you! 😊

August 20, 2025
Rated 5 out of 5 stars
Verified

Extremely good service

I've been buying products from Absolute Rugby for a while now. I always find their service extremely good, with a great selection of items and fast delivery. They're also very professional when something doesn't go right.

September 4, 2025
Rated 2 out of 5 stars
Verified

The order got lost in transit

The order got lost in transit, but to be fair, when I enquired to know the whereabouts of my order I was sent a reimbursement, which I thank and just sorry for this as it had a shirt for my grandson.
Best wishes

August 19, 2025

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