Wizzair Reviews 802

probably the worst company. my flight was cancelled today

The worst complain service I've ever had.
I booked a flight from sevilla to milan for a professor to take a lecture in our university. The day after I've recieved a mail that infrom me that the flight was postoponed 24 hours. I could not apply for remboursement because I was not the owner of the flight even if I've paid it. I'm forced to ask my host to ask for reimbursement. Shame on you. You change the flight not me

Thieves!!!!!! They send you an email to do check in at the airport and then you go there " you have to pay 48 euros extra because you didn't do check in online"

These are thieves. I fly once, I pay twice. No assistance in Italian, officer answer from Ukraine!! There is a law so bad that UE promote for its passengers???
NEVER BOOK this COMPANY ! STAY AWARE

The worst of the worst.
I booked a flight, 2days after the advise that that flight is rescheduled in a different time of departure.
I don't accept the rescheduled flight and choose to be refound.
Fill the page of the refound but i don't receive no email, in my perfile no indications, nothing.
I try to contact the assistant by chat, the answer is that they are very sorry but the refount hasn't been carried out, with no other explications.
That's all.
No indications, no explanations.
now i don't know what to do.
there's no email, nothing.

Wizz air deserve 1 star .. the moust cheapest company .. They forced us to keep my luggage on my legs . Avoid this Joke ..

They don't allow you to check in online and ask you to check in at the airport. Then, at the airport, they force you to pay a hidden fee of 50 euros "because you have to check online". When you provide proof of Wizzair website asking you to check in at the airport instead online they choose to ignore the evidence and refuse to address the subject, therefore confirming it was their intention all along to steal your money.

This company must be stopped immediately! Worst company ever, hours of delay, no compensation, no communication.
We paid £800 for 2 tickets and now waiting 6 hours in the airport without any announcement. This is unacceptable. Wizz air must stop the flights ASAP. Legal action should be taken, this cannot keep happening.

WizzAir blatantly violates EU regulations by refusing to pay compensation, claiming they have no records of overbooking – even though it's their legal duty to maintain them. Their ground staff lie at check-in, saying no documents are needed, and never provide the required denial of boarding form. Later, they refuse to process claims without it. Customer service is a joke – they ignore emails, never respond, and phone support is rude and completely useless. Absolutely disgraceful treatment. I wouldn't recommend dealing with their so-called "customer service" to anyone.

The SHITIEST Aircompany ever. They sell more tickets than seats in the airplane. Very poor service at the airport, unprofessional check in ladies, speaking arrogant and waiting time of the passengers. 2 check in desks for 250 passengers. Awful, never again. Better to pay more for normal airline, than be nervous with Wizzair

The support team is beyond useless. I contacted them today to ask if possible to cancel the fee for changing a flight that I need to change because of their ongoing issues, Alex, the agent that I spoke to, offered 0 resolutions and ignored my questions and then closed the chat. Unacceptable behavior

They stole my money.

Yes , I forgot to check in 3 hrs before flight but arrived to airport 2 hours before flight . HUGE line waiting . NO personnel to perform check in. I aaked if i could advance as my departure time was approaching . The line attendant said no , not yet. So i waited. And waited . Finally 35 minutes before flight my turn comes. Tooo late buddy ! You lose it all . No boarding - no fly. This is wizzair you see , no normal rules , experienced personnel, and definitely NO MERCY! Lose 700 Euros and find another flight - sucker ! Next please.....

My name : Pierre Pages
Tel.+48 602 173 906

This is, by far, the worst airline organization I’ve ever experienced. I waited over two hours just to check in one piece of luggage, despite having paid for priority access. There was only one priority desk and four regular desks serving more than five flights departing from Rome Fiumicino. Even arriving three hours early, there’s a serious risk of missing your flight.

To make matters worse, the gate staff were among the most unprofessional and unhelpful I’ve ever encountered. It’s a real shame, because the flight itself was comfortable and the onboard crew were kind and accommodating.

Do yourself a favor—choose a different airline.

They are awful. They charge you for taking a bag on board. The app is terrible. Their customer service and updates on delayed flights are awful. They are not particularly cheap. I wanted to go to Budapest, they were the only choice I had.

Since September i have been flying 2-3 x per month, makes around 20 flight return. Amazingly enough very good quality. Their flights are always full, sometimes overbooked. I have less an issue with Wizzair than with certain passengers who really fly like farmers. I am pro farmer as we need them but on an airplane respect and manners matters for the comfort of everybody. Sometimes minor issues . flying on time - 90 %, if flight I cancel with cancel option , the credit is always honoured within 3 working days . There are however 3 other companies i will NEVER EVER fly with anymore; one in Portugal, one in Poland and one in Ukraine since after complaints already since 2-3 yrs , even through intermediaries, they still owe me money due to their scrupulous behaviour.

double reservation made ...several times asked for reimbursement....never received reply or money....incorrect business practice

I am extremely dissatisfied, I will not fly with this company again. I have always gotten my boarding passes a few hours before the flight, but this time when I tried to get it exactly 3 hours before, they wrote me a message that I could not do it online and would have to get my boarding pass at the airport. When I went there, they told me that I had a fine of 45 euros that I had to pay. And all this without having received any notice about the time range in which I could check my boarding pass. It seems that one has to read all the rules, as if one were taking out a loan and not going on a trip.

Avoid This Airline

I booked return flights for my family from London Gatwick to Budapest, but after the booking was confirmed, we discovered that the flights had been changed to Luton Airport instead. What’s worse, the airline’s app still showed “LGW” for both outbound and inbound flights, which is completely misleading. Only when you click into the inbound details does it reveal Luton — a major and unacceptable discrepancy.

I called customer service and waited nearly 40 minutes just to speak to someone. When I finally got through to a representative named Mr. Dmytro, he was extremely rude, dismissive, and unhelpful. I calmly explained the issue, but he showed no willingness to assist. He kept insisting it was my fault and told me to contact the booking company. His tone was more like a threat than customer service — saying things like “if you have no other questions, I will hang up” and then actually did just that within 10 minutes.

Absolutely no attempt to resolve the problem or even act like he cared. I’ve never been treated so poorly by any airline representative. This kind of customer service is a joke — and a warning sign.

This was my first and definitely last time dealing with this airline. I don’t care how good the in-flight service may be — if the ground support is this bad, it’s not worth the risk.
Avoid at all costs

Worst checkin experience. I was the only one there with two women at different counters. Nothing telling you where to go. I went to one counter, and she ignored me. I said "Hola" to get her attention and she said she was closer. I asked If I should go to the other counter and she rudely replied" Of course its the only other one". Went to the other counter where I was ignored because she was talking to her coworker. Do your job and be polite. Traveling is stressful enough, you don't need to add to it.

Wizz Air is no longer the low-cost airline one can use to travel inexpensively but decently! It has turned into a rip-off enterprise that has made (dishonest) over-charging their business model. Their employees and/or collaborators are pressured into overcharging customers and threatened with retaliation if they don’t (according to their own words). Or maybe they lie, and they are in fact incentivised to (overcharge).
Stay away from WIZZ! Serious airlines, especially medium cost ones, will not just end up being cheaper (flying to main airports, having a decent amount of luggage included in price, being reliable with schedules, not overbooking, amiable and efficient personnel, etc…), but FAR more convenient overall.
Contacting WIZZ for support is absolutely impossible, all the links to claims, chat, phone numbers are broken, clicking on them just takes one back to home page.
A couple of personal examples:
1. 24.04.2025 in Sibiu (RO) – our (purposely purchased) 40x30x20 small luggage was rejected as it somehow did not fit into their metal (money-making) frame, because of the wheels, and we were forced to pay 73€ to be allowed on board. Another passenger could not (or did not want to) pay for his “over-sized” backpack and missed the flight as a result.
2. Same trip – our 20kg checked luggage had an extra 800g of weight, for which they wanted us to pay 20-some more €. I know, I know, technically they were right, but ethically… come on! No other airline would ever do that, not even other low-cost ones, for a few extra grams to a paid 20kg luggage.
3. Some time ago a family member could not get WIZZ IT to help resetting the account password (for more than a week!), so she had no choice but to do the check-in at the airport (F. Hahn), being charged 70-some € for that.
… and I have a few more personal examples (happy to share on request), and there are certainly thousands of other ripped-off customers.