Wicks Reviews 129

I arrived. Only two trolleys. Went into the store and saw a huge amount of trolleys being used by staff stocking shelves.
I was told 'keep getting them stolen' - no there in your store being used by staff.
'we had a delivery today' - ok but did you need to fill all of your trolleys at once.
When I left there was a person waiting for my trolley. Not good

Can't fault the service, ordered online, had to cancel and refund back in my account within hours. ATA automaster, 3 weeks for a refund, only after contacting the credit card company.

Huntingdon - excellent service from George this morning (10/8/25). Gave advice and was very helpful and polite and helped me with some very heavy bags of pebbles. Thank you

Lilly (Eastbourne branch) served me she was absolutely amazing, ive never met her before and her customer service was spectacular she went above and beyond to help me, id like to pinch her to work for me he he thanks darling. Helen from the athens

Having moved home we needed to completely renew our kitchen. Wicks Chester - Lee Prince was fabulous 👌. The whole transaction and communication was brilliant from start to finish. To start with Lee couldn't have helped us more from design to completion. Nothing from contact to altering anything was any trouble. We love our kitchen, it's beautiful and well designed. Overall Wicks have been a brilliant company to deal with and the quality and standards are second to none. Thank you so much.

I wanted to update my kitchen with new doors and work tops. Zack at the Tamworth store was there to help through out the process. He helped me choose the most suitable worktops for my new doors. This was my second wicks kitchen and like the first it did not disappoint. It’s well made and modern. The fitters were excellent they were clean and tidy and very professional thanks Colin. From the minute I sat down and discussed with Zack what I wanted I was guided through the process. I love my new kitchen. A big thanks to Zack and Wicks at Tamworth .

My husband placed an order last week for home delivery on 24th June __John A yes that was the name he gave me __ arrived nice & early in the day he was awesome nothing was too much trouble couldn't have been happier with how kind he was too us both plus the Great service from our local Wicks store __ local delivery was only £4 AMAZING as delivery to our area is usually £25 👺

I had a fantastic experience at Wicks in South Wigston, Leicestershire, thanks to Dave. I went in needing a few things and wasn’t entirely sure where to start, but Dave went above and beyond to help me out. Not only did he sort me out with the right primer, but he also took the time to help me find a complete roller set and the exact paint I needed. He was friendly, knowledgeable, and genuinely went the extra mile. Brilliant customer service – thank you, Dave!

Called into wicks store in Nottingham North to inquire about a new kitchen. We sat down with Jake who went though everything we wanted and explained everything in detail ,ge showed us different ranges styles and colours. He did a plan on the computer to show us what it would look like finished. We were impressed with Jake he was spot on and we were more than happy with the product ,so we ordered our new kitchen there and then .

Kathy at wicks Norwich did a brilliant job in design for our new kitchen she was very happy to help us as didn't know exactly what we wanted thanks Kathy

Just moved house and had lots to do and lily henry Angela well to be honest all staff were very helpful and friendly. I said I would like to tell someone how helpful they had been and they suggested a review. So thanks Wicks D.I.Y Eastbourne. Dave stitchman. 🪛🔨🔧

We decided to have our bath out and a walk in shower also complete bathroom renovation. We went to our Wicks Kettering store and met Ranj Singh. A lovely and helpful lady really understood our needs and gave us enormous help. She seemed to have extensive product knowledge. We will most definitely use Wicks again and highly recommend. Thank you Wicks and Ranj.

Was not happy with wicks tryed to get through to customer services trying to resolve problems so decided to go to store meet Richard who sat me down made me tea and made me feel comfortable and talked through my problems and then was able to resolve my problem getting on to the right people Thankyou richard

Went to Wicks in Eastbourne on numerous occasions purchasing items for our bathroom. We have always found Catt on the till cheerful and helpful.
Thanks for the pleasant experience.

Amy Louise Hudson, the designer at the Hailsham Wicks store was so very helpful with suggestions and plans for our ensuite bathroom. We want the bath out and a walk in shower in. Amy replied immediately to my texts, answering my questions. In store she explained the procedures etc very clearly, taking me through the proccess step by step.
I highly recommend popping in to speak with Amy if you want to make any bathroom changes!

I am very sorry to give such a low rating for my kitchen experience at Aylesbury Wicks. I experienced fantastic support and service from Martin Clarke the kitchen designer - nothing was too much trouble. I employed my own kitchen fitter and when he came to fitting the cupboard mounted bin he found it didn't fit - it was too small for the cupboard. I pointed this out on email to Martin who agreed that the bin would not fit the 425 cupboards as the bin was made for a 400 cupboard. He promised to call with a solution. We did not hear from him so emailed for our money back (they are over £150) and buy one that fits as Wicks do not supply a bin that fits the cupboards they sell (this was confirmed by Martin). We did not get a response to that email so eventually we rang and was assured that the refund would be no problem and would be issued to us. I have emailed again to politely ask for my refund and still no response. As usual companies like Wicks are happy to take your money but not happy to take responsibility for mistakes and refund. My kitchen was delivered late August and we are in January and still no solution. I would appreciate support from Wicks to solve this issue.

Today, Wednesday 18th December 2024, I visited Wicks ( 235 ) on Stratford Road, Hall Green, Birmingham to purchase some replacement gutter material.

Unable to find one important piece of material after searching the gutter section for around 20 minutes I looked around for an assistant and found Heather helping another customer in another aisle. I waited patiently until she had finished then asked for her assistance in finding the piece I was looking for.

Without a moments hesitation Heather, asked me to follow me to the information desk where, without any fuss whatsoever, she checked the system and informed me that there were 20 or more in the store. She then asked me to follow her to the section.

With her enviable, youthful flexibility and dexterity Heather quickly located the piece I wanted - right down at the back of the bottom section - much too far away for my old joints to manage. But that was not all.

I asked Heather if I could take the main piece out to the car park, before I bought it, to see if it would fit inside my car. Of course, said Heather and yes, it did fit snugly inside my car. Such courtesy and consideration did not pass unnoticed and for that simple act of kind consideration and trust I thanked Heather from the bottom of my heart.

I then proceeded to purchase one other item before moving to the payment desk where there was a short queue. Heather saw me waiting and, without a moments hesitation stopped what she was doing and called my over to another till to complete my purchase transaction.

I could not fault the impecable service and consideration Heather afforded me at all times and that will stay with me for a very long time indeed.

Thank you Heather, from the bottom of my heart, for your truly unslefish, Christian kindness.

Such unexpected kindness and consideration has convinced me to make Wicks at Hall Green, Birmingham my first port of all for all my DIY needs.

Once again, thank you Heather and thank you Wicks for employing such a delighful, helpful assistant.

We purchased our kitchen from wicks in yeovil .Jessica Marsh helped us with the design .she was very helpful. The delivery was on time and handled with care .the fitter was Alex Burwood he was very polite ,professional and helpful with advice. We will definitely recommend wicks and the team

My wife and I had been researching a kitchen for quite some time. We went into Wicks High Wycombe and met with Wade McCleary. What a nice man. He listened to our requirements - visited our home to measure up. The design we agreed is excellent. The little touches added make the kitchen ours.
The builder who was allocated to our fit was Mark Glanville from 349 Building and Maintenance. He made some further suggestions. The work is excellent and the kitchen is ours. The electrician Kevin Burns made suggestions and the work is also of an excellent quality.
I cannot recommend the whole process from design to installation enough.
Excellent from start to finish...

Went to Bridgend Wicks.
Asked for help regarding footings for a shed. Cameron was very patient showed fantastic customer service. He helped us choose what to get,pur the bags on the trolley (very heavy), took them to the car and placed in the boot.
Going back tomorrow to get more. Excellent service****