Wickey GmbH & Co. KG Reviews 439

TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

A very easy and instructive software/website. Pictures are brilliant & really help to get a true feel for the product, customer pictures are a real bonus as it gives me peace of mind knowing others h... See more

Company replied

Rated 4 out of 5 stars

We have just moved house and now have a big enough garden for our 3 little monsters. A quality climbing frame was towards the top of our list and we found the range of options on the Wickey website re... See more

Company replied

Rated 5 out of 5 stars

We were looking for a climbing frame for LB birthday! Wickeys had a great range to choose from struggled to pick one but got there eventually (after having 5 in our basket 🙈😂) which was all on sale... See more

Company replied

Rated 4 out of 5 stars

A few glitches on the website from a mobile phone (wasn't able to proceed as it kept saying that I hadn't chosen delivery method...), but managed to proceed when viewed in desktop mode. So far so good... See more

Company replied

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Company details

  1. Game Store

Written by the company

Kæmpe udvalg af legetårne med rutschebane og gynge. Topkvalitet, gode priser og 10 års garanti. Det sjove begynder i Wickey-Shop!


Contact info

4.2

Great

TrustScore 4 out of 5

439 reviews

5-star
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1-star

Hasn’t replied to negative reviews


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Rated 5 out of 5 stars

Fantastic.

Overall the site is awesome with a good choices.
I had a problem with some pieces but they reply me really fast and fast aswell they send me new pieces.

March 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic website

Fantastic website, very easy to use and ordering was super straight-forward. Great looking products that we can't wait to setup and play!

Thanks Wickey!!

August 2, 2022
Unprompted review
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Reply from Wickey GmbH & Co. KG

Dear customer, thank you for taking the time to write a review. We are pleased that our products caught your attention and that you had fun shopping around in our webshop. We wish you and your family a wonderful summer. Your Wickey team

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Rated 5 out of 5 stars

Great service, quality products best price!

We had been searching the internet for months trying to find a quality built wooden climbing frame and swing set. After searching many providers we came across Wickey! May I just say that not only is your website user friendly, your customer service chat was great and to top it off you actually provide an app to help your customers build the product when no one else does. If fact one other supplier sent us your link on how easy it was to set up the equipment. Your pricing is competitive and fair and toped with everything else this is why we where more than happy to buy from yourselves. A great big thank you! we cant wait for the climbing frame to arrive!! Not sure if the adults are more excited than the kids!! :)

July 30, 2022
Unprompted review
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Reply from Wickey GmbH & Co. KG

Dear customer, thank you for your enthusiastic feedback. We are pleased that you ultimately ended up in our webshop and found exactly what you were looking for. We wish you and the children lots of fun and laughter. Your Wickey Team

Rated 5 out of 5 stars

First time buyer I am super excited it…

First time buyer I am super excited it was so easy to purchase did chat online to confirm a couple of details and customer service was amazing. Will leave another review when item received to review packaging and delivering and ease of assemble.

July 22, 2022
Unprompted review
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Reply from Wickey GmbH & Co. KG

Dear customer, welcome to the Wickey family and thank you for writing a review for us. It is nice to hear that you were impressed by our customer service. We wish you and your family lots of fun with this purchase and lovely summer days. Your Wickey Team

Rated 5 out of 5 stars

Other peoples reviews are invaluable

having put my faith in the reviews.....I too spoke with a very helpful person in customer services and after some great directional advice I made my purchase on line immediately !!

July 20, 2022
Unprompted review
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Reply from Wickey GmbH & Co. KG

Dear customer, thank you for rating us. We are happy that other peoples positive buying experiences with us, have also convinced you. We wish your family lots of fun with this purchase. Your Wickey Team

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Rated 5 out of 5 stars

Fast and easy purchase

The purchase was very easy and I found all the accessories I wanted in just a few taps. Time will tell if the play frame is as good as the website!

July 11, 2022
Unprompted review
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Reply from Wickey GmbH & Co. KG

Dear customer, thank you for rating your buying experience with us. We are pleased that you easily found what you were looking for. We guarantee many years of fun. Your Wickey Team

Rated 5 out of 5 stars

I found the website very clear and easy…

I found the website very clear and easy to use. I loves the range of products and recommended extras such as anchors, child seat and rubber matting. The images and measurements were super detailed which enabled me to measure out and check everything for our garden shape and size. I used the AR option to view the climbing frame in our garden and check where it would fit best and to be able to organise the flooring for the delivery. This was also one of the quickest turn around delivery wise compared to other ones I've seen. Very impressed by the quality and size of the product.

July 10, 2022
Unprompted review
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Reply from Wickey GmbH & Co. KG

Dear customer, thank you for your positive words about your buying experience with us. We are pleased that our wide range of products and the tools offered have enabled you to make the right choice of climbing frame for your garden. We wish your family lots of fun and adventures. Your Wickey Team

Rated 5 out of 5 stars

Easy to use website

Easy to use website with helpful instructions. I used the web chat function on a previous visit to clarify something and the agents were really responsive and helpful.
A choice of payment options was nice too.

July 10, 2022
Unprompted review
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Reply from Wickey GmbH & Co. KG

Dear customer, thank you for writing a review for us. We are very pleased that you have found our all-round service to your satisfaction. We wish your family a wonderful summer. Your Wickey Team

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Rated 5 out of 5 stars

Smooth ordering process

I have just purchased a climbing frame and the ordering process was very straight forward.

There is lots of information on the products and videos on how to build the climbing frame so I'm sure we'll be able to manage without too much trouble.

The AR feature is also a nice addition.

July 5, 2022
Unprompted review
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Reply from Wickey GmbH & Co. KG

Dear customer, thank you very much for rating your ordering process with us. We wish you and your family a lot of fun with the climbing frame. Should you need any assistance with the assembly, please do not hesitate to contact our customer service. Your Wickey team

Rated 5 out of 5 stars

Second purchase

Already have a loft bed with Wickey. Now my second is old enough now buying a second. Great quality and euro single size means they have plenty room to grow in the beds

July 2, 2022
Unprompted review
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Reply from Wickey GmbH & Co. KG

Dear customer, thank you for your review and your second purchase from us. We appreciate your trust in our products and our company. We wish both your kids many sweet dreams now that they both have their own adventurous beds. Your Wickey Team

Rated 5 out of 5 stars

Goog video and written instructions

Everything was delivered safely.
The assembly instructions are easy to follow.
And the instruction videos on the web-pages are worth seeing a couple og times.
The kids enjoy the play :-)

June 27, 2022
Unprompted review
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Reply from Wickey GmbH & Co. KG

Dear customer, thank you for your feedback on our service provided for the assembly of your product. We try to make the assembly as easy as possible for our customers to provide instructions, an assembly video and a build-app. We are happy that this was also for you very helpful. We wish your kids lots of fun with the product. Your Wickey Team

Rated 5 out of 5 stars

Wicley order for wooden play area

Have been looking at different climbing ng frames for a while fro different stores/companies, and in my opinion WICKEY has the most choice by far for the price. Love the fact that you can customise your order to colour choices and extras etc makes life easier to get exactly what you need. Cant wait for the order to arrive the kids are going to love it 😁, thank you

June 27, 2022
Unprompted review
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Reply from Wickey GmbH & Co. KG

Dear customer, thank you for your feedback on our product range. We are pleased that our products have caught your attention. Should you need any help with the assembly, please do not hesitate to contact our customer service. Enjoy the assembly and above all the fun that your new play area will bring. Your Wickey Team

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Rated 5 out of 5 stars

Hassle free browsing and selecting

The website is easy to navigate and made selecting the correct climbing frame for our garden really simple.

June 26, 2022
Unprompted review
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Reply from Wickey GmbH & Co. KG

Dear customer, thank you for your positive words on our web shop. We are pleased that you were able to find your way around easily. We wish your family lots of fun, now that you have found the perfect climbing frame to turn your garden into a nice private playground. Your Wickey Team

Rated 4 out of 5 stars

Instruction manual was a little hard to…

Instruction manual was a little hard to understand at times. Otherwise everything is good. Kids are loving it.

June 24, 2022
Unprompted review
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Reply from Wickey GmbH & Co. KG

Dear customer, thank you for your feedback. We are pleased that you are generally satisfied with your buying experience with us. We will gladly pass on your comment about our building instructions internally. We wish your children many wonderful adventures. Your Wickey-Team

Rated 5 out of 5 stars

The moust popular produkt in our…

The moust popular produkt in our verkations haus

June 23, 2022
Unprompted review
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Reply from Wickey GmbH & Co. KG

Dear customer, thank you for your positive rating. It makes us very happy to know that one of our Wickey play towers is such an eyecatcher in your vacation house. We wish everyone lots of fun and laughter. Your Wickey Team

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