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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, particularly highlighting the boxes. Consumers appreciate the user-friendly website, which offers a wide array of choices. The option to order smaller quantities is also valued, catering to businesses with limited storage space. People express satisfaction with the efficient delivery service and the excellent communication throughout the order process. The responsiveness and helpfulness of the staff are frequently mentioned, with consumers appreciating the personalized guidance and attention to detail. The ability to personalize products with logos is also a significant advantage for reviewers.

Based on these reviews

Rated 5 out of 5 stars

Truly high-quality packaging and excellent service! I was contacted four times via e-mail to make sure every detail was correct that shows how much care and attention goes into the process. O... See more

Company replied

Rated 5 out of 5 stars

I absolutely love doing business with Westpack. As a small business, I appreciate low minimum order quantity, and affordable prices. Customer service is outstanding and company is providing consistent... See more

Rated 5 out of 5 stars

First and foremost, I love the fact that Westpack buys great packaging in bulk and is able to custom print smaller, more manageable quantities of boxes and gift bags than bulk suppliers demand. I... See more

Rated 5 out of 5 stars

I love Westpack :). I've always had a great experience with them. I started ordering about 5 years ago, only small orders, 1 or 2 times a year (I'm a very small business), and they suit my needs perfe... See more

Rated 3 out of 5 stars

Totally happy with customer service and the delivery time. Sadly not so satisfied with my last order, usually i order boxes from the Boston range in grey hovever i've being advised they are disconti... See more

Company replied

Rated 3 out of 5 stars

I switched my packaging to Westpack because they were the only company I could find who did 100% plastic free. I'd buy the cardboard boxes without inserts, then the cardboard inserts separately. Unt... See more

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Rated 4 out of 5 stars

We really appreciate the prompt reaction. The assistance was very polite and has been in contact with us until the process was finally going on. Unfortunately, even though the small paper bags were p... See more

Rated 4 out of 5 stars

Quick and efficient delivery. Personnalization great. I don't put a 5star experience, because the description of the products (ie box for delivery) were not that great, and although the sizes are co... See more

Rated 5 out of 5 stars

So helpful from the start, my go-to supplier for packaging now! Beautiful, luxury gold pouches with our logo on. Jette sent me a digital proof copy of the print stamp before they proceeded and updates... See more

Rated 5 out of 5 stars

I love your products. I am ordering regularly. Sometimes it will help, to talk with a employee, not only reordering on your shop. Particularly regarding new products. And i am missing Westpack on jewe... See more

Rated 5 out of 5 stars

I wanted a decent glossy black wooden box to store a piece of Screen-Worn costume for my collection which i'd just bought at auction . After looking for a while , i came across a beautiful box on the... See more

Rated 5 out of 5 stars

Great experience from start to finish. I love my boxes — the quality is excellent — and I really appreciated having a real human being guide me through the design process. Made everything easy and per... See more

Company replied

Rated 5 out of 5 stars

Excellent quality and service. The delivery might be faster when the World strives for the next day delivery. But if you count in 1 week delivery time within Europe, then it is ok. We will continue... See more

Rated 5 out of 5 stars

My company logo is a small intricate Celtic knot, I opted for silver foil on black boxes. I wasn't expecting the result to look great due to the detail. But they came back absolutely perfect. Every si... See more

Rated 5 out of 5 stars

I have used Westpack since I began my small business. They have been helpful and quick to respond to questions, and have always delivered a superb product. There transparency in disclosing the country... See more

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Rated 5 out of 5 stars

Searched the internet including eBay looking for some decent new empty watch boxes. I then came across Westpack, first of all I was a little concerned that they were Danish, and I was in the UK. I sh... See more

Rated 5 out of 5 stars

it was my first order and the team was very reactive and flexible. the service was very fast and Westpack enabled me to pay for express shipment to get my products on time for an event. I ordered pers... See more

Rated 5 out of 5 stars

I ordered the Frankfurt jewelry boxes and I couldn’t be happier with them. Customer service was super helpful, we adjusted my logo on the boxes a few times before printing it. Also delivery was fast.... See more

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Rated 5 out of 5 stars

Fast dispatch, lovely eco boxes with amazing embossing of my logo. Great customer support and great prices!

Rated 5 out of 5 stars

The shopping platform was easy to navigate and find needed products. Personalizing them was even easier. Start to receiving the finished product was amazing!!

Rated 5 out of 5 stars

Never had any complaint about the products or the company’s service . I’m a customer for at least 8 years now

Rated 5 out of 5 stars

I re-order my boxes, pay, and they arrive printed with my logo very quickly. The quality is good, and as long as the quality continues I will stay with this company.

Rated 5 out of 5 stars

Absolutely love my boxes and bags. Quality is fab and got them so quickly. Im based in South Africa and got my products in about 2 weeks. Customs and duties were about R2400 for 48 ring boxes, 48 pend... See more

Rated 5 out of 5 stars

my new boxes are great, the logo turned aou great. it was very helpfull to be in touch with people in the company for questions. and for the second charge where the possition wasnt in the right posti... See more

Rated 5 out of 5 stars

The boxes are amazing! The logo prints are stunning! The service was very quick and they were very helpful guiding me before I placed my order. Thank you very much. I'm definitely coming back for more... See more

Rated 5 out of 5 stars

Very easy to use website great products perfect for my handmade jewellery business

Rated 3 out of 5 stars

They use fedex to deliver the boxes and fedex are completely useless. The boxes are never delivered on time, sometimes it can take weeks to get them.

Company replied

Rated 5 out of 5 stars

Communication was clear, the ordering process a breeze, and the final product was at my doorstep within 7 days. Unbelievable service!

Rated 5 out of 5 stars

Great company. Have been working with them for a few years now for my small jewellery business.

Rated 5 out of 5 stars

I have changed my logo and Westpac kept me informed by email. Easy! My new logo looks fabulous and especially so printed on the gift boxes and sticky labels

Rated 5 out of 5 stars

A professional company, high quality products, fast shipping, high quality service. Working with them for years and never disappointed

Rated 5 out of 5 stars

I like that there's so many eco options and also delivery is nearly plastic free. That to me is a big reason for returning each time. The jewelry boxes that I order are super sturdy (perfect for shi... See more

Rated 5 out of 5 stars
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I needed some foam backed velour that was deep enough to put into wooden boxes to turn into jewellery boxes. Westpack were the only company that I found who could provide this by the meter rather tha... See more

Rated 4 out of 5 stars
Invited

Our ordered are always well handeled and arrive on time. Some time there are bit confusion between your services inside West Pack but at the end all is settled correctly. We order mainly box for je... See more

Rated 4 out of 5 stars
Invited

Good value and service and excellent product choice, plus free logo printing. The only thing I would have liked is to be able to buy pillow boxes to match the other boxes I’ve purchased - I’ve had to... See more

Rated 3 out of 5 stars
Invited

Mixed experience. The company as a whole are very inflexible, so when ever I ask about something that might need doing slightly differently, there is no room to change. A couple of emails have been... See more

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Rated 5 out of 5 stars

We had been searching for some good quality boxes for our small jewellery business. The website was very easy to navigate with plenty of options. We ordered a sample and were very pleasantly surprised... See more

Rated 5 out of 5 stars
Invited

Westpack are always spot on with quality boxes and printing my logo. they allow me to order smaller quantities as and when needed rather than investing in huge amounts of packaging that I just cant st... See more

Rated 4 out of 5 stars
Invited

Can't fault the actual products, but processing times can be longer than desired. Also, they'll sell you a product that is out of stock, forcing you to wait. But overall, great customer service, fa... See more

Rated 3 out of 5 stars

1 incompletely addressed package due to wrong westpack only after two weeks and one hope my order received but no excuse from the sales person 2 unacceptably bad print... See more

Company replied

Rated 4 out of 5 stars

All was good exept for delivery; you are carrying it and waiting for it. FedEx first notifies about delivery of the day by email, then doesn't deliver; and late, in the evening write it will be delive... See more

Rated 5 out of 5 stars

Lovely jewellery boxes and great customer service. I am very happy with the quality of the boxes, and the customised logo looks beautiful. I also buy my shipping boxes and tissue paper from Westpack t... See more

Rated 5 out of 5 stars

Friendly staff. Clean store and decent prizes. Best in Mokopane town. Always have stock of everything. Never runs out of stock. Great deals also. Would recommend to anyone looking for big savings and... See more

Rated 5 out of 5 stars

I’m so happy to have found Westpack for my business packaging needs. I’ve ordered from them twice now and absolutely love their jewellery boxes - they’re high quality, sturdy, and have a very profes... See more

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Company details

  1. Packaging Supply Store
  2. Jewelry Equipment Supplier
  3. Packaging Company
  4. Packaging Store

Written by the company

Westpack sells quality packaging and displays to more than 28,000 customers, all across Europe and the US. You can find almost everything you need to run a successful jewellery shop, online shop or jewellery brand, at Westpack. Quality branded jewellery boxes, beautiful jewellery displays, excellent carrier bags, colourful pouches and much more. We are a modern, Scandinavian company, established in 1953, that delivers to all companies and brands, large or small. We take care of our customers, so with us, you are in the best hands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 4 out of 5 stars

Almost perfect.

Easy to order, affordable options for small business.
Not 5 stars, because I missed two things:
1) being able to navigate/search per size.
2) variety in bigger sizes. Not all jewelry is tiny :-)

September 18, 2025
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Thank you for your kind words and for taking the time to share your feedback.
We really appreciate your comments about size navigation and larger sizes.

Could you let us know which specific sizes you are looking for? Your input helps us improve our assortment and make it easier to find the right products.

Thank you again for choosing Westpack.

Best regads,
Martin/Westpack

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Rated 5 out of 5 stars

Everything was so great

Everything was so great, from choosing the packaging size, form, color, custom logo, and shipping. The customer service was so great, we had few chats about the design, and then I got my order on time. The quality of logo printing on the boxes and the cutting of the boxes were so good. I very much recommend WP.

October 1, 2025
Unprompted review
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Rated 3 out of 5 stars

Color Don't Match - Shallow Debossing

Totally happy with customer service and the delivery time. Sadly not so satisfied with my last order, usually i order boxes from the Boston range in grey hovever i've being advised they are discontinued and rebranded as Boston Eco,
On comparing the new boxes received with the older from previous orders the color is not matching, it is lighter and i really prefer the older grey.
Other disappointment is the logo, i asked for a debossing this time instead of my usual silver and the debossing is very shallow which make the logo invisible at first sight, especially on a dark color like grey.

September 22, 2025
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Hello, thank you for rating us on Trustpilot. We have decided to change all the items we can to the most eco friendly version, we can. This may cause some small changes in the paper colour. We are sorry if you prefer the older version, as we are not able to supply that anymore, because the paper is not FSC-certified.
Changing from a foil print to a debossing is will show a big difference. You can always order a sample first, so you know the result before placing an order.
I usually recommend to print in the same colour as the box instead of a debossing, if you prefer to have a more subtle logo on your boxes. That will make the logo more visible and is also a matter of taste.
I cannot find your actual order from the information here, but if you have any further questions, just write to me at jra@westpack.com and I will be happy to assist you.
Best wishes
Jeanne, Westpack

Rated 5 out of 5 stars

Great company

Great company. Have been working with them for a few years now for my small jewellery business.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

I regularly use Westpack for my small…

I regularly use Westpack for my small business and have always loved their packaging — especially the Santiago Rose boxes with black inserts, which make my jewellery look so special.

Recently, I decided to move over to the Frankfurt Rose boxes. They’re lovely, more compact, and even cheaper to post — but the foam inserts are pink, which really doesn’t complement my jewellery the same way. I reached out to Westpack to ask if I could swap the pink inserts for black ones, but was told I’d need to order 8,000 boxes to do that.

As a small business, that’s just not possible. It’s disappointing — why can’t we live in a world where the answer is “of course, we can help with that”? Small businesses deserve flexibility too, not to be penalised for ordering in smaller quantities.

I’ve also noticed that I used to receive discount codes, but now there are none. I can’t help but feel these are reserved for larger businesses, which is a real shame. Supporting small businesses should be just as important.

September 4, 2025
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Dear Sarah
Thank you for your feedback.

I am very sorry, that the latest experience you have gives you a feeling, that we do not have focus on small customers.
We really do a lot to make sure to never focus on customer sizes. A customer is a customer no matter if they need 48 boxes og 48000 boxes. All customers deserves a good experience.

We have a high focus on smaller businesses. Therefore you are able to buy 48 boxes with logo. We handle all the custom when entering UK, so it is as easy as possible to order.

In our web shop we do a lot of effort to have a huge range of different boxes, sizes, colours, designs etc. But when a box is designed (for example a rose box with rose insert) then the boxes are produced and stocked like this.
If a customer want this to be altered it is correct we can't just take out the foam and change to another foam.
This will be a total different box in our system and therefore a special box.

I will contact you by mail also, as I prefer to have the dialogue and solution by mail.
Thank you.

Kind regards
Henrik Hansen
CCO Westpack

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Rated 5 out of 5 stars

I absolutely love doing business with…

I absolutely love doing business with Westpack. As a small business, I appreciate low minimum order quantity, and affordable prices. Customer service is outstanding and company is providing consistently excellent service, with every single order. I can't praise them highly enough, but if you're wondering if you should place your order with Westpack, my answer is YES!

October 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely love my boxes and bags

Absolutely love my boxes and bags. Quality is fab and got them so quickly. Im based in South Africa and got my products in about 2 weeks. Customs and duties were about R2400 for 48 ring boxes, 48 pendant boxes and 100 small fabric bags.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

A professional company

A professional company, high quality products, fast shipping, high quality service. Working with them for years and never disappointed

September 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding experience

The shopping platform was easy to navigate and find needed products. Personalizing them was even easier. Start to receiving the finished product was amazing!!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. I love my boxes — the quality is excellent — and I really appreciated having a real human being guide me through the design process. Made everything easy and personal.

September 12, 2025
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Thank you for the kind words!

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