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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality and comfortable fit of the scrubs, noting their durability and modern style. Many appreciate the wide range of colors and models available, highlighting the flattering designs that make them feel confident and professional. Consumers also value the practical pockets and the overall feel of the fabric, which remains soft and looks great even after numerous washes. People consistently highlight the exceptional customer service, describing the team as responsive, friendly, and genuinely helpful. Reviewers appreciate the quick and easy resolution of any issues, with many expressing satisfaction with the seamless exchange and return processes. While opinions on the order and delivery service are mixed, the positive experiences with customer support and product quality contribute to a strong sense of customer loyalty.

Based on these reviews

Rated 4 out of 5 stars
Verified

It never allows me to apply a coupon code anymore. I am a loyal FIGS purchaser for both myself and my husband. Occasionally I have purchased for my son’s girlfriend as well. I just think you shoul... See more

Company replied

Rated 4 out of 5 stars
Verified

I love figs but the sizes have been inconsistent lately my last 2 purchases I had to return and exchange. Sometimes your sizes sold out by the time you get your order it’s kind of annoying they need t... See more

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Rated 4 out of 5 stars
Verified

Please allow the student/military discount to be automatically applied to our account every time we checkout. It's a little inconvenient to have to sign in to ID.me and verify every single time I chec... See more

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Rated 4 out of 5 stars
Verified

Figs are an amazing brand, super comfortable and super cute. But very limited on sizing. I've been waiting for some sort of wide leg pant that's not high wasted to come back for months!

Company replied

Rated 5 out of 5 stars
Verified

My purchases arrived fast (with Express Delivery) and my Refunds came back fast too. Am glad new colours are on point with the season. Over the past, too much pink colours were produced. I suggest FI... See more

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Rated 5 out of 5 stars
Verified

I absolutely love FIGS! The quality and fit are unmatched — soft, comfortable, and still look professional even after multiple washes. The fabric feels light yet durable, perfect for long shifts. The... See more

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Rated 5 out of 5 stars
Verified

I’ve tried so many other brands but never could get the accurate size. I love Figs because not only are the sizes accurate but there are variety of colors to choose from, and the comfort of these scru... See more

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Rated 5 out of 5 stars
Verified

I can't say enough good things about FIGS uniforms. The fit is amazing--flattering, modern, and super comfortable even during long shifts. The fabric is soft, durable, and holds up great after count... See more

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Rated 5 out of 5 stars
Verified

I’m a FIGS fan!! I had the pleasure of meeting Karl and the team at the Magnet and Pathway Conference in Atlanta. It was nothing short of amazing. It felt like I was dreaming being surrounded by all... See more

Company replied

Rated 5 out of 5 stars
Verified

I just wanted to share how impressed I am with FIGS’ customer service! Their team went above and beyond!I honestly wasn’t expecting such a quick and thoughtful response. It’s rare these days to find... See more

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Rated 5 out of 5 stars
Verified

Customer satisfaction is their priority. I've been wearing figs for 3 years now, and even though it is expensive, I feel more secured in buying their products because I know it'll be of quality. I've... See more

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Rated 3 out of 5 stars
Verified

I've been a frequent customer of FIGS, which I'm thankful for, however I'm starting to feel a little guilty spending so much on a set. I'm sure there are reasons for the price, but I also can't help b... See more

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Rated 5 out of 5 stars
Verified

As an ICU RN, I’m used to working in high-pressure environments where every detail matters and that includes what I wear. FIGS scrubs are more than just stylish; they’re built for performance, comfo... See more

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Rated 5 out of 5 stars
Verified

Always have a wide availability of sizes, colors, and styles. I know when I go to the website I won’t have much trouble finding a matching set of scrubs. First time ordering after many visit contempla... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve been patiently (and constantly!) refreshing the FIGS page waiting for the Chambray color to drop in my size — totally worth the wait! I absolutely love that FIGS offers set pricing, and I can’t g... See more

Company replied

Rated 5 out of 5 stars
Verified

Bianca Cordova provided outstanding customer service! She kept me in the loop and communicated with me frequently. I was pleasantly surprised by her prompt response and how efficiently she resolved my... See more

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Rated 5 out of 5 stars
Verified

For me, figs uniforms are the most comfortable. I have been wearing medical uniforms for approximately 20 years and I can say with certainty that they are the most comfortable and beautiful. I have... See more

Rated 5 out of 5 stars
Verified

I’ve been so impressed with this company! Their customer service is exceptional, always friendly, responsive, and eager to help. They truly go above and beyond to resolve any issue quickly and make su... See more

Company replied

Rated 5 out of 5 stars
Verified

I love how comfortable they are he fit and the shoes. I may have ruined my shoes on an emergency in the woods and thru a pond yesterday to help track a guy out that broke his ankle and wrist but those... See more

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Rated 5 out of 5 stars
Verified

I’ve purchased several uniforms from FIGS and have been really happy with both their quality and customer service. The scrubs fit perfectly, feel soft, and stay looking great even after many washes.... See more

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Rated 5 out of 5 stars
Verified

I recently had an issue with a pair of scrub pants that came shorter than usual, even though I ordered my regular size. I reached out to FIGS customer service, and they were amazing! They responded qu... See more

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Rated 5 out of 5 stars
Verified

Wearing my FIGS has become such an important part of my daily routine. There are days at the hospital that can be truly exhausting, and sometimes it´s hard to keep a smile on the inside- but put... See more

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Rated 5 out of 5 stars
Verified

Karen V. Provided excellent customer service to me. She was a blessing. She helped me and I really appreciate her time and effort she put into it extra friendly even sent my daughter a little extra... See more

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Rated 5 out of 5 stars
Verified

I’ve got between 40 and 50 sets of figs scrubs in all different colors with a makato underscrub to go with each. They’re my favorite scrubs lol. HOWEVER! The options for underscrubs for women are... See more

Company replied

Rated 5 out of 5 stars
Verified

I am an ED nurse and need great quality scrubs to survive my day. I only wear Figs because the quality of the material is excellent, and the styles are more up-to-date than other brands. I also find t... See more

Company replied

Rated 5 out of 5 stars
Verified

1. The website is easy to use and navigate. Once you put your size in all the out of stock options are marked out so you’re not getting your hopes up for something you can’t have! 2. Purchasing pro... See more

Company replied

Rated 5 out of 5 stars
Verified

Love them!! The fits to vary per style- not very consistent but once you find your right size and fit- so comfy! Our office used to wear lululemon so switching to scrubs a lot of our girls were... See more

Company replied

Rated 5 out of 5 stars
Verified

Figs scrubs are truly my favorite. They’re not only pretty and stylish but they’re super comfortable, breathable, made of great fabric and stretchy. I feel like I perform better when I wear my figs, b... See more

Company replied

Rated 3 out of 5 stars
Verified

I got these scrubs for my birthday yesterday with the intent of using the 25FALLFIGS code for 20% off from the catalog but when I was checking out it did not allow the code to be used. Still got the s... See more

Company replied

Rated 5 out of 5 stars
Verified

Am so happy to have dealt with Dayan , he was so helpful, I was not even expecting to hear from anyone I had given with my purchase which was too tight and I made a mistake to wash before trying ! Day... See more

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Rated 5 out of 5 stars
Verified

My experience with FIGS have been excellent, I'm in love and maybe obsessed with the quality of the fabric, stitching is perfectly neat, no hanging extra threadings, and the returns is easy. The deliv... See more

Company replied

Rated 5 out of 5 stars
Verified

The website is very easy to navigate, all the options are well presented and I can easily change the color scrubs I am looking at. Figs has always shipped very quickly so I cant wait to receive my ite... See more

Company replied

Rated 5 out of 5 stars
Verified

I always buy my scrubs from FIGS because the fabric is amazing, soft, comfortable, and great quality. You can really tell they’re made to last and to look good throughout the day. The designs are mod... See more

Company replied

Rated 5 out of 5 stars
Verified

I've had nothing but great experiences with FIGS customer service. From the moment I reached out their team was responsive, professional, and genuinely helpful. They went above and beyond to make sur... See more

Company replied

Rated 5 out of 5 stars
Verified

Initially received pants with a mark that wouldn’t wash out. Reached out to customer service and they helped me immediately and sent a replacement pair. Super comfortable. Will be buying more

Company replied

Rated 5 out of 5 stars
Verified

I love Figs uniforms. The fabric is the best I've tried so far, very breathable, dries quickly and fits well. They have so many models and styles that you certainly will find a combination that suits... See more

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Rated 5 out of 5 stars
Verified

Ordering is seamless. Customer service is always great when I have an issue. New styles always keeping me interested in adding to my collection. Only complaint is when the color is sold out- it's g... See more

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Rated 5 out of 5 stars
Verified

Tha fabric, the shape and the colors are amazing, everyone is complementing on my looks. For the oversized Rafaela top shirt I sized down to an S size so I can tuck it in without looking bumpy on th... See more

Company replied

Rated 3 out of 5 stars
Verified

The shirt is amazing but there should've been a disclaimer about the pants. They're significantly longer than ALL the figs pants I've bought over more than a decade of wearing figs. Disappointed.

Company replied

Rated 5 out of 5 stars
Verified

I love wearing Figs scrubs because they are comfortable and good material of fabrics that last long. Thank you! Plus the large tote bag is good material. I can put all of my medical supplies and sc... See more

Company replied

Rated 5 out of 5 stars
Verified

The customer service rep was courteous and kind. Thank you Figs for helping to resolve the 2 stars that I had with my scrub bottoms. And also thank you for sending the survey bc I work nights at a hos... See more

Company replied

Rated 3 out of 5 stars
Verified

I wish I could get more discounts, as an RN Obviously not in school anymore and you can’t wait on certain colors for a discount code or sale. I also wish the lighter colors didn’t stain so bad. Is... See more

Company replied

Rated 3 out of 5 stars
Verified

Had issues using coupon code. It would not take it after multiple tries and using a different code finally got it to work. After I went to the work to find the items and get them in my cart and pick... See more

Company replied

Rated 5 out of 5 stars
Verified

Had very pleasant experience today . The person who helped me was very helpful and did not make me feel out of place as the previous time I was there. She took her time and didn’t rush me and I apprec... See more

Company replied

Rated 5 out of 5 stars
Verified

The scrubs are so cute! and I love how they are always coming out with different fits! Considering the quality, the price is not unreasonable. I understand why figs are "that girl" in the scrubs wo... See more

Company replied

Rated 5 out of 5 stars
Verified

FIRST ORDER This was my first time ordering from Figs and I cane say so far, the quality and fit is nice. My waist is smaller but my legs/behind are more plump so I was worried I wouldn't like the fi... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything is great quality, style and materials only the price are too high otherwise there’s nothing else. Compare to other scrubs it’s very expensive

Company replied

Rated 4 out of 5 stars
Verified

Would have been an easier process to exchange the item. Instead of returning and repurchasing was a higher cost and added shipping which I then had to ask the agents to adjust both the price and refun... See more

Company replied

Rated 5 out of 5 stars
Verified

I am so pleased with my purchases , orders and returns are easy , and now that the company offers to recycle I love it. I truly believed this uniforms are worth the money.

Company replied

Rated 5 out of 5 stars
Verified

FIGS scrubs consistently deliver exceptional performance, enhancing both comfort and confidence, while maintaining color vibrancy. The investment is justified. Simply love it.❤️ #Scrubs #Performance #... See more

Company replied

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Company details

  1. #6 of 9 best companies in Uniform Store
  2. #115 of 458 best companies in Clothing Store

About FIGS

Written by the company

Why wear scrubs when you can wear FIGS?

Written by the company

FIGS believes that what you wear affects how you feel and, ultimately, how you perform. Every design at FIGS solves real problems that you face every day — no matter what your day throws at you. If FIGS can elevate your performance — even in small or unexpected ways — imagine the profound impact it can have.

Contact info

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4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 63% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

I love figs

I love figs. Not only do they provide quality scrubs that LAST, they are always releasing new colors, and their customer service team is of the highest caliber of greatness. A truly wonderful company. Thank you from the entire healthcare industry.

October 10, 2025
Rated 5 out of 5 stars
Verified

Love my figs

Love my figs. The old the new, and the in between. Hate that they run out of things. They ALWAYS run out of new and special colors, that's my one big complaint.

October 10, 2025
Rated 5 out of 5 stars
Verified

I just placed my first order with Figs.

I just placed my first order with Figs.
The colors are great and fabric feels great. I look forward to wearing them. I needed a different size and the Figs representative I dealt with handled things pleasantly and efficiently for me.

October 8, 2025
Rated 5 out of 5 stars
Verified

Eduardo Contreras

I want to give a huge thank you to Eduardo for his exceptional kindness, compassion, and patience. He went above and beyond to help me sort through multiple orders and returns, identify what was missing, and make sure everything was made right.

This situation had been delayed because of a family loss, and Eduardo showed such genuine empathy and understanding throughout the process. His thoughtful communication and willingness to help truly stood out and made a difficult situation so much easier.

FIGS is lucky to have someone like Eduardo on their team - he embodies outstanding customer care and compassion.

October 15, 2025
Rated 5 out of 5 stars
Verified

Awesome customer service

I had ordered like 6 items and I wanted to return 2 of them. I reached out for help with that and one of my items was not able to be returned because it was final sale.

However Naemah P. out of the kindness of her heart had me keep the final sale item and gave me store credit on it. She guided me through my return and my store credit “repurchase”.

Super quick, efficient, helpful, and kind. LOVE FIGS!!!

October 14, 2025

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