watchartexchange.com Reviews 11

I am still waiting for my expensive watch that they claimed was finished July 31. Nothing but a run around since then. BS like "I will tell Joe to send it out" etc. They did send one back, thank heavens. Crystal was ill fitting and it stopped after 3 weeks, but at least I got it back. I keep hoping they will send this one, but I have pretty much given up.

I bought multiple watches from this business and was a loyal customer. Shame on me. When we sent a watch back to be authenticated and repaired, we were given the run around for months. Emails not returned, calls not answered. Eventually we got our )suspected fake) watch back, but no papers to prove authenticity, which is why we sent it back to them in the first place. They sent a nasty-gram to us as well. What actual legit business would do that, when we were just asking for what we had been promised on a watch for which we spent over 22 thousand dollars?

Beware.

This is a total scam . I sent a watch for repair four months ago. Simon confirmed receipt and said it would be back in four weeks. He then sent a follow-up email asking for a further four weeks. A further eight weeks has passed and I have been ghosted . No reply. They don’t reply to email. WhatsApp nor phone calls . The watch has been stolen by watchartexchange. I have now initiated legal proceedings . Do not use this con artist

BEWARE!!! If I could give Watchartexchange a 0, this would be it. I sent Simon a pocket watch in early April 2025, Fed-Ex, a gift from my late wife, so it holds sentimental value. He agreed to repair it. When I never heard back from Simon, I inquired. He said it would be completed by the end of the week, which was April 30. After hearing nothing, I asked again and was told it was being prepared for shipment, which was scheduled for May. An on and on it went. It is apparent my watch is either lost or cannot be repaired; in either case, Watch Art Exchange will not return the item. After multiple pleas, it appears that litigation is inevitable. I wonder what kind of people do such things?

Great service! Sent them my watch which was very easy. They stayed in contact with me throughout the process. Very reasonable price. Great secure shipping back to me. These guys are great!

Very professional and helpful
They told me all about my watch and when it arrived it was exactly what I was told
Very good service and response time

I have had 4 Cartiers and a Tudor polished and repaired by Watch Art Exchange and Simon went above and beyond with service. They all look brand new! I am completely impressed and will be a lifetime customer!
PS. I am sorry for the fella who lost his Swiss watch but, I can assure you that the Post Office lost it. They have lost several of my packages and I refuse to send anything of value through them and they always claim that they delivered it.

I am sad to wright this but you need to be aware what might happen to you based on my experience. I mailed my 75 year old swiss watch to their PO box insured. Watchartexchange claims they never got the package. The P Office claims after going though all of the protocol that they delivered it and some one had to have pick it up. The P Office will not pay the insurance because they say they delivered it. Of course watchartexchange still saying the never got it. So here I am without my watch and I really don't know who is to blame. Beware, this could happen to you.

Amazing! I have had 3 watches fully serviced and all 3 are like new.
Thank you!

They did a great job on my watch but did not do what they said they were going to do. I cannot wear my nice watch, as they needed to add a link to the band. They promised to send a link in the mail, ut that has not happened. If they do send it, I'll have to pay over $100 to have it put in. What started out good, has gone to bad, as I send them $942.00 to service a watch I cannot wear.

They provided refurbishment of my watches based upon photos submitted for a quotation. Their quotation was fair, and the work excellent.
I would use them again.