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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its efficiency and speed. Consumers appreciate the ease of interacting with the company and navigating their site. Many reviewers specifically commend the customer service, noting that representatives are helpful, polite, and quick to address any issues. People express satisfaction with the prompt delivery service and the company's ability to resolve problems efficiently. Reviewers also appreciate the high-quality products and the support they receive during and after the purchasing process. Consumers value the personalized attention and the dedication of the staff in ensuring a smooth and positive experience.

Based on these reviews

Rated 5 out of 5 stars

I am happy with the services and csutomer service team was very helpfull especially Manali. she helped through out from finding the exact match of coupling and hand piece.

Company replied

Rated 4 out of 5 stars

Prompt delivery of goods. The Wrong piezon tip was dispatched. But Minali guided me through the verification / returns process with ease . Which was much appreciated and correct tip was then dispa... See more

Company replied

Rated 5 out of 5 stars

Extremely happy with the refine piezo ems compatable handpieces. Tired of spending a fortune on replacing them when the break. These were a fraction of the price and working great. Slightly more v... See more

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Rated 5 out of 5 stars

VSDent have been fantastic in helping us buy a new Air Flow machine and offered us a free trial to allow us to try the equipment before buying. The experience from start to finish has been first class... See more

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Rated 5 out of 5 stars

Excelllent customer service by Danny !!! Our order got misplaced and we were trying to find out and Danny helped so much by staying longer then his working hours and assured us that our stock parcel... See more

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Rated 5 out of 5 stars

A+ . Purchased some dental equipment from Vsdent . Manali was simply excellent . Pleasant, efficient and friendly customer service. Product arrived the next day . Hope to do business with Vsdent a... See more

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Rated 5 out of 5 stars

Fantastic Service – Thank You Manali! I had such a great experience – Manali was absolutely brilliant throughout the whole process, really helpful, friendly, and kept me in the loop every step o... See more

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Rated 5 out of 5 stars

I recently sent my airflow for repair and had the pleasure of dealing with Manali, who was incredibly helpful throughout the process. She handled everything efficiently, and there was no charge for th... See more

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Rated 5 out of 5 stars

Free Trail of Woodpecker Airflow Machine - Now bought the unit. Really good customer service from Danny as VS Dent. Great communication and everything sorted with no hassle.

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Rated 5 out of 5 stars

My practice has just completed the 2 week free trial of the Woodpecker airflow & Manalil has been fantastic with her communication throughout. She answered any questions I had & we are very happy with... See more

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Rated 5 out of 5 stars

EXCELLENT company to deal with! I have nothing but 1000% praise for them! Sejal at Customer Services is fantastic! Nothing is too much trouble for her. She always keeps her promises! She knows a h... See more

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Rated 5 out of 5 stars

Manali is always helpful, prompt and efficient. We shop a lot with VS and would highly recommend the items below which we order regularly. They have been robust and have had a good longevity 1. H... See more

Company replied

Rated 5 out of 5 stars

sensor arrived on the Tuesday, technical team had phoned on the Wednesday and got it installed on all 3 computers in less than 15 minute! super fast service and very happy with technical team. Wouldn'... See more

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Rated 5 out of 5 stars

I was served by Danny at VS dent who was incredibly supportive in getting my delivery sorted on an urgent basis!!! Cannot thank him enough he’s a gem

Company replied

Rated 5 out of 5 stars
Verified

Great service & fast delivery. Really helpful customer service and a great product. I purchased the Nova Glass LC version which has worked out very well. Thank you.

Company replied

Rated 5 out of 5 stars

Manali was so helpful when it came to helping me with an error in an order that was placed. She sorted it out very quickly and was very professional and super friendly. Highly recommend! Thank you M... See more

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Rated 5 out of 5 stars

We have ordered 3 woodpecker light curing machines and Jamsheed who have dealt with all orders was very efficient and top notch on customer service. We have decided to use VS Dent more due to excell... See more

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Rated 5 out of 5 stars

Excellent service by vs dent . Can not recommend enough . Great communication Very prompt And we are a very happy dental practice Thank you manali your the best

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Rated 5 out of 5 stars

Good service from Manali - she ensured that my query was addressed and did her best to get my delivery to me within 24 hours. Manali I appreciate you. Thank you so much

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Rated 5 out of 5 stars

Very good service from Manali she was polite, helpful and very prompt with dealing with my query, the order and replacements I needed were done so very quick. thank you xx

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Rated 5 out of 5 stars

I recently purchased woodpecker isensor from vs dental. The process of purchasing to delivery was very smooth and delivery was quick. Post delivery, the sensor installation was very much straightforwa... See more

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Rated 5 out of 5 stars

I wanted help to install iSensor on our surgery computer. Manali helped coordinating the call between the engineer and myself to ensure it is done efficiently. Very pleased with the service.

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Rated 5 out of 5 stars

Sejal was so helpful in supplying me with all the information I needed regarding products & made my whole experience of buying through VSDent absolutely fuss free. Super quick delivery. Very impressed... See more

Company replied

Rated 5 out of 5 stars

I’ve been meaning to review these guys for ages. Great customer service, fair prices and always reliable which is always important in our game

Company replied

Rated 5 out of 5 stars

Sejal was very helpful and friendly. Very easy to talk to and bery knowlagable. I would definitely recomend Sejal and VSdent. Thank you

Company replied

Rated 5 out of 5 stars

I have used VS dent for some time now. Their products are well priced and good quality. I dealt with Danny today and he was very helpful. I have no hesitation in recommending VS dent.

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Rated 5 out of 5 stars

Very efficient and friendly service , Danny was my point of contact and he made sure i got my xray sensor on time and was always ready to help out. Well done VS Dent

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Rated 5 out of 5 stars

I found the customer service and the response to queries very quick and efficient. Danny was extremely helpful. Thank you VS Dent

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Rated 5 out of 5 stars

I would like to specifically thank Danny at VS Dent for his excellent customer service. Always extremely polite, obliging and eager to help.

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Rated 5 out of 5 stars

It was pleasure working with VS dental. They were prompt to resolve my issues and customer service provided by Manali was excellent.

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Rated 5 out of 5 stars

Excellent service and Danny always helpful to sort any problems out immediately with great communication. Happy to choose them for my rotary files

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Rated 5 out of 5 stars

VSDent Repairs provided an excellent service. The process was efficient, communication was clear, and the repair was completed to a high standard. Highly recommend this company for reliable dental eq... See more

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Rated 5 out of 5 stars

Great customer service, Danny was very helpful and sorted everything for us. Thank you

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Rated 5 out of 5 stars

This is a great supplier. They are very quick and efficient. They are reasonably priced and very easy to deal with. They have a great site thats easy to navigate

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Rated 5 out of 5 stars

Manali, is very friendly and helpful. Always a pleasure to work with her.Always makes sure all my questions are answered.

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Rated 4 out of 5 stars

Prompt, efficient friendly service that keeps you constantly informed.

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Rated 5 out of 5 stars

No issues- Had 3 handpieces that had issues and were repaired promptly

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Rated 5 out of 5 stars

manali is very helpful and always tries to answer any query ASAP

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Rated 5 out of 5 stars

Manali was so helpful, polite and efficient in taking my order this morning. Manali even called me back to personally let me know that my order had been placed and would be despatched today and advis... See more

Company replied

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Company details

  1. Dental Supply Store

Written by the company

VS Dent is your one-stop destination for all your dental hygiene needs. We specialize in types of dental equipment, dental handpieces, and dental consumables. We understand our responsibility towards our country during the pandemic hence, we source and sell high-quality and certified Personal Protective Equipment (PPE). We are authorized dealers for several brands. The values at the core of our organization are respect, operational efficiency, customer orientation, openness, and flexibility. We have a history with dentistry which indicates our value and services in the dental industry.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

I am happy with the services.

I am happy with the services and csutomer service team was very helpfull especially Manali. she helped through out from finding the exact match of coupling and hand piece.

September 2, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi there, Thank you for taking the time to share your experience! We're delighted to hear that you had a good experience with us along with Manali's support. We’re always here to help with anything you need. Warm regards.

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Rated 5 out of 5 stars

excellent service and good guys

September 5, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi there, Thank you for taking the time to share your experience! We're delighted to hear that you had a good experience with us. We’re always here to help with anything you need. Warm regards.

Rated 2 out of 5 stars
Verified

Shorter shelf life materials.

Shorter shelf life materials were sent.
On reporting was asked to send back at own cost as it was ordered online. Not sure how else it could be ordered.

September 1, 2025
VSDent logo

Reply from VSDent

Hi George, Thank you for taking the time to share your feedback. We are sorry to hear about your concern. As per VSDent’s return policy, whether an order is placed online or offline, customers are required to arrange the return if a product does not seem suitable after delivery. That said, we understand your concern regarding the shelf life and will ensure closer checks in the future to improve our service.
We truly value your input and appreciate the opportunity to serve you better. Warm regards.

Rated 5 out of 5 stars
Verified

Great service & fast delivery

Great service & fast delivery.
Really helpful customer service and a great product. I purchased the Nova Glass LC version which has worked out very well. Thank you.

August 26, 2025
VSDent logo

Reply from VSDent

Hi David, Thank you for taking the time to share your experience about the product! We're delighted to hear that you had a good experience with our customer service team. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

No issues- Had 3 handpieces that had…

No issues- Had 3 handpieces that had issues and were repaired promptly

August 14, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Keval, Thank you so much for taking the time to share your feedback. Your kind words mean a lot. We look forward to serving you again in the future. Warm regards.

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Rated 5 out of 5 stars

Excellent service

VSDent Repairs provided an excellent service.
The process was efficient, communication was clear, and the repair was completed to a high standard. Highly recommend this company for reliable dental equipment repairs.

August 12, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Medidenta, Thank you so much for your review and recommendation. We’re delighted to know that you found our repair service efficient and up to high standards. We truly appreciate your trust and look forward to assisting you again whenever needed. Warm regards.

Rated 5 out of 5 stars

A+ Excellent Customer service from Manali .

A+ . Purchased some dental equipment from Vsdent . Manali was simply excellent .
Pleasant, efficient and friendly customer service.
Product arrived the next day . Hope to do business with Vsdent again .

August 28, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi GUYL, Thank you so much for your review. We truly appreciate your kind words about Manali's support and we are delighted to hear that you were happy with both our service and the prompt delivery of your order. We look forward to supporting you again in the future. Warm regards.

Rated 4 out of 5 stars

Prompt delivery of goods

Prompt delivery of goods.
The Wrong piezon tip was dispatched. But Minali guided me through the verification / returns process with ease . Which was much appreciated and correct tip was then dispatched. Happy with my correct piezon tip.
Thankyou for your assistance minali.

July 14, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Jacqui, Thank you so much for taking the time to share your feedback. Your kind words mean a lot, and we truly appreciate your patience and understanding throughout. We look forward to serving you again in the future. Warm regards.

Rated 1 out of 5 stars

Ordered a rubber dam set

Ordered a rubber dam set - clamps were of a cheap quality and unusable - one was inverted with the clamps facing the wrong way. Tried to return through email but email has he no response after 11 days. Would not use this company again due to defective products and non existent customer service

August 11, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi there,

Thank you for bringing this to our attention, and I sincerely apologise for the inconvenience caused by both the product issue and the delay in our response. This is certainly not the level of service we aim to provide.

In order to look into this matter properly and resolve it for you, may I kindly ask you to share your invoice number or order details? Once received, we will immediately review the case and get back to you with the correct information by phone or email, as per your preference.

We truly regret the trouble caused and appreciate your patience while we work to put this right. Warm regards.

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Rated 5 out of 5 stars

Sejal was very helpful and friendly

Sejal was very helpful and friendly. Very easy to talk to and bery knowlagable. I would definitely recomend Sejal and VSdent. Thank you

August 14, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Natalia, Thank you for taking the time to share your experience! We're delighted to hear that you had a good experience with us along with Sejal's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Sejal was so helpful in supplying me…

Sejal was so helpful in supplying me with all the information I needed regarding products & made my whole experience of buying through VSDent absolutely fuss free. Super quick delivery. Very impressed customer. Thank you

August 8, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Kerry, Thank you for your review! We’re delighted to hear about your positive experience and Sejal's support. Your kind words mean so much to us, and we’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Excellent support and communication by…

Excellent support and communication by Manali.

July 30, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi AP, Thank you for taking the time to share your experience! We're delighted to hear that you had a good experience with us along with Manali's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Great customer service

Great customer service, Danny was very helpful and sorted everything for us. Thank you

July 31, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Jana, Thank you for your review! We’re delighted to hear about your positive experience and Danny's support. Your kind words mean so much to us, and we’re always here to help with anything you need. Warm regards.

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Rated 5 out of 5 stars

Very good service from Manali she was…

Very good service from Manali she was polite, helpful and very prompt with dealing with my query, the order and replacements I needed were done so very quick. thank you xx

July 23, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Wendy, Thank you for taking the time to share your experience! We're delighted to hear that you had a good experience with us along with Manali's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Super Fast!

sensor arrived on the Tuesday, technical team had phoned on the Wednesday and got it installed on all 3 computers in less than 15 minute! super fast service and very happy with technical team. Wouldn't hesitate to recommend

July 16, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Manor Surgery, Thank you for your review! We’re delighted to hear about your positive experience. We’re always here to help with anything you need. Warm regards.

Rated 1 out of 5 stars
Verified

Get the tips for seconds step don’t…

Get the tips for seconds step don’t make sense you don’t sell them when you make the product

July 1, 2025
VSDent logo

Reply from VSDent

Hi Joseph, Thank you for taking the time to leave your review.
We’ve reviewed the order associated with the reference number provided, and we would like to clarify that the scaler tips are not listed as part of the items included in this particular order. As a result, it appears there may have been a misunderstanding regarding the product contents.
To ensure the matter is fully addressed, a member of our team will be reaching out to you shortly to gather more information and assist you further.
We appreciate your feedback, as it helps us maintain clarity and support for all our customers. Warm regards.

Rated 5 out of 5 stars

Great Communication

Free Trail of Woodpecker Airflow Machine - Now bought the unit. Really good customer service from Danny as VS Dent. Great communication and everything sorted with no hassle.

June 30, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Eirlys Dental, Thank you for your review! We’re delighted to hear about your positive experience and Danny's support. Your kind words mean so much to us, and we’re always here to help with anything you need. Warm regards.

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Rated 5 out of 5 stars

Good value and service as the name suggests

I have used VS dent for some time now. Their products are well priced and good quality. I dealt with Danny today and he was very helpful. I have no hesitation in recommending VS dent.

July 11, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Srini, Thank you for taking the time to share your experience! We're delighted to hear that you had a good experience with us along with Danny's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Very efficient and friendly service

Very efficient and friendly service , Danny was my point of contact and he made sure i got my xray sensor on time and was always ready to help out. Well done VS Dent

July 8, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Muhammad, Thank you for your review! We’re delighted to hear about your positive experience and Danny's support. Your kind words mean so much to us, and we’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

I found the customer service and the…

I found the customer service and the response to queries very quick and efficient. Danny was extremely helpful. Thank you VS Dent

July 7, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Sarah, Thank you for taking the time to share your experience! We're delighted to hear that you had good experiences with our service team- specially Danny’s support. We’re always here to help with anything you need. Warm regards.

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