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Device arrived in the mail well before departure date. It was already charged, so it was easy to turn it on to use upon arrival. Never had any connectivity issue while using for 10 days throughout tra... See more
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Awesome customer service. Convenient pickup and drop off. I picked up the WIFI device at the LAX Tom Bradley counter with no issues. During my trip I was able to extend my contract easily by sending... See more
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Verified
The wi-fi device throughput speed was fairly slow. Although your materials indicated it was unlimited data, I only realized during the trip that things would slow down as you reached some undisclosed... See more
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Your hotspot made my trip so much easier! Japan has very few free Wifi places available and pay as you go phones are super annoying and are not very bilingual. Connected easily upon arrival and batter... See more
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Company details
Information provided by various external sources
Our fast, secure, high-speed portable WiFi hotspot makes sure you stay connected whenever and wherever you go! #visionglobalwifi
Contact info
18726 S Western Ave Suite 120, 90248, Gardena, CA, United States
- 1(424) 219-9224
- support@visionglobalwifi.com
- visionglobalwifi.com
4.0
Great
411 reviews
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The charger wasn’t working right and…
The charger wasn’t working right and had to make sure every time if it was charging.
I had to extend my stay and rental. When I called the person I talked to was really nice and made it easy.
April 7, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Kaori,
We are truly sorry for the negative experience you've had with us. We always find ways to fix the problem to avoid customer's dissatisfaction. We hope that you would still able to use our service despite of what had happened and we will make sure you'll have a positive feedback with us. Please email us at support@visionglobalwifi.com if you have any questions.
Invited
Quick service when we had questions.
April 3, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Satoru,
We always make sure to heed our customer requests and answer their concerns as soon as possible. Thank you for appreciating our effort. We hope that you'll be able to use our service on your next trip! For more information, you may visit our website and contact us at support@visionglobalwifi.com
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Great Service!
March 31, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Bradley,
We are so happy that you gave us 5 stars for our service. Please keep us in mind on your next adventure! We are really flattered by your review. If you have any concerns or assistance, email us at support@visionglobalwifi.com
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Easy pick up/ returns at the airport.
March 31, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Noriko!
That was an awesome review. Thank you for taking time to write and share it with us. We have airport counters to all major airports of Japan for easy pick-up and return (Narita, Haneda, Kansai, Chubu, New Chitose, Fukuoka, Naha) Email us at support@visionglobalwifi.com for more inquiries.
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March 2020 Japan trip
I was going to southern Kyushu for 3 weeks and needed wifi connection. Through the JTB website, I ordered a pocket wifi and had it delivered to my home before leaving on my trip. The ordering process and delivery process was flawless. Once I was in Japan, I activated the unit and used it continuously during my trip...even to the southern tip of Kyushu. There were no disconnections. The issue I had was during the times I tried to send a picture...very, very slow or no transmission at all. But, for texting and web browsing, etc. it was great. I even used it with Google Maps on a driving trip to Cape Sata. Perfect! Thank you.
March 31, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Gregory!
Thank you so much for sharing your great experience with us during your trip in Japan. If you need any assistance you may email us at support@visionglobalwifi.com We hope to serve you again on your next travel.
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great service fast reliable good price.
March 21, 2020
Unprompted review
Reply from Vision Global WiFi
Hi there!
We appreciate your feedback! Happy to know it went well for you. Email us at support@visionglobalwifi.com if you need our assistance. Please feel free to refer us to your friends and family in the future!
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Good experience
I used the mobile wifi unit for 2 weeks in japan. It worked absolutely great.
March 20, 2020
Unprompted review
Reply from Vision Global WiFi
Hi JM!
Your kind feedback is appreciated. Please keep us in mind for your next trip. If you have any concerns, you may email us at support@visionglobalwifi.com
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Very good internet
March 20, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Rainier!
It was a fantastic experience you've had with us and we are thankful for the positive feedback. Don't forget to refer us to your friends and family. Contact us at support@visionglobalwifi.com for more inquiries.
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Had no issues during the trip
March 20, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Funaki!
We really appreciate you for taking time to always write a lovable review about our service. We'll make sure to provide the best effort we can assisting our valued customers. If you have questions, you may email us at support@visionglobalwifi.com
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Worked great in Singapore and Vietnam
Worked great in Singapore and Vietnam. Too bad the router was stolen in Ho Chin Minh City two days before the departure from that city.
March 20, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Kozo!
We were happy it worked well for both countries and were sad to hear that the device was stolen and you never able to use it after. Good thing! You've purchased our insurance plan, that covers lost/damage items. That really saves the day. We hope that you'll be able to use our service on your next trip! For more information, you may visit our website and contact us at support@visionglobalwifi.com
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We always use VisionGlobal Wifi…
We always use VisionGlobal Wifi whenever any family member travels to Japan. It works great from Tokyo, to Osaka, to Hokkido. Customer service and price are good and is very convient to pick up and drop off.
March 19, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Holly!
Thank you so much for continuously using our service and for writing a positive review. We offer pick-up and drop off to 9 major airports in Japan. We also have delivery in the US and pick-up in LAX. We are delighted that you and your family use it. Don't forget to click "reserve button" on your next travel. If you need assistance, email us at support@visionglobalwifi.com
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Excellent customer service
Pick up at the airport was easy and quick. I had to extend my rental and got that arranged via email in quick order. Vision Global understands customer service!
March 19, 2020
Unprompted review
Reply from Vision Global WiFi
Hi White!
What a great compliment we received from one of our valued customers. Thank you so much for bringing out the best of our service. We will continuously provide our customer's needs for the convenience and make sure you are always happy about it. For more inquiries, email us at support@visionglobalwifi.com
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Great experience
Having a mobile WiFi hot spot device made it easy to get around Japan. There are multiple options to get your hot spot after paying online--either in person or by mail. All were reasonable prices. I will use this service in any future travels.
March 18, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Jessika!
We are so happy that you are satisfied with the service we've provided you. Please keep us in mind on your next adventure! We are really flattered by your review. If you have any concerns or assistance, email us at support@visionglobalwifi.com
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excellent battery
My husband I rent the router when we went to Taiwan for one week.
The battery of each was so long, therefore we could use the phone whole day.
That is most important thing when using in other country.
March 18, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Yamaguchi!
Wow! That was really impressive. We were delighted to know that the battery last longer. We will do our best to maintain this expectation and will never disappoint you. Thank you so much for the positive feedback. Contact us at support@visionglobalwifi.com, if you have any questions.
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Kind and friendly customer service…
Kind and friendly customer service personnel.
March 18, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Ichiro!
You are really kind and we were overwhelmed that you liked our service. Our company will always strive the best to provide customer's needs and be more convenient. Leave us a message at support@visionglobalwifi.com for more concerns.
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I did enjoy having 24 hours great speed…
I did enjoy having 24 hours great speed WiFi during my two weeks travel in Japan.
No issues at all receiving the router in my home and then returning it to them in the US.
March 18, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Guillermo!
We really appreciate for you taking time to write a review about us and not just that, gave us 5 stars. We are happy that you've had a wonderful experience with us. Please refer us to your family and friends in the future. If you need assistance, contact us at support@visionglobalwifi.com
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Life saver!
Device arrived in the mail well before departure date. It was already charged, so it was easy to turn it on to use upon arrival. Never had any connectivity issue while using for 10 days throughout travels in Japan. Battery life is good, but to prevent uninterrupted service, bring along a portable battery charger. Once I got home, simply returned with the return box. Super easy and convenient.
March 18, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Lucie!
We are so happy that you've had a fantastic travel in Japan with no inconvenience. We are looking forward to your next reservation in the future. Email us at support@visionglobalwifi.com for more inquiries.
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Excelent experiece
Excelent experiece in California, nevada and Arizona. Pick up and return at LAX without problems.
March 18, 2020
Unprompted review
Reply from Vision Global WiFi
Hi Javier!
Thank you for sharing your positive experience with us. Let us know when you will rent from us so we could assist you. If you have any concerns, you may email us at support@visionglobalwifi.com
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