Worst customer support ever
I think I already gave my feedback. But this link came up again on my mail.
Unfortunately, I had a terrible experience at violet vows. Com. One of the products I received was damaged, which I had let them know, sadly I hadn't noticed that an unpacking video was mandatory, but again i didn’t want a refund or replacement, but only to bring this issue to their notice, but they weren’t receptive at all, they said I was scamming / fraudulent . Called me an arrogant customer😂. They also made a reel regarding the issue and tried to make it look like i am some scammer. This was the worst online shopping experience of my life.
I’ve never experienced this bad customer service ever in my life.
Usually I do not waste my time on these things, but this seemed so outrageously comic that I had ti write it up here.
Reply from Violetvows
We’d like to clarify that your refund has already been processed. However, it’s disappointing to see misleading statements being shared publicly.
Our policies are in place to ensure fairness and transparency for every customer — they aren’t “useless,” but necessary to prevent misuse. In this case, you were asked for an unboxing video as proof, which you couldn’t provide. Suggesting to repack and record again after the fact is considered a serious breach of our verification process and raises strong concerns about authenticity.
We stand by our team’s conduct and their right to maintain integrity in such situations. While we value all feedback, we will not tolerate fraudulent or threatening behaviour toward our staff.
We believe honesty goes both ways — and we’d rather earn genuine 1⭐ feedback than compromise our ethics.
— Team Violet Vows
