Vintage Sofa Co. Reviews 1,147

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's commitment to quality, noting that the furniture is crafted from excellent materials and showcases unique designs. Consumers appreciate the wide selection of products available, from sofas and chairs to rugs and accessories, with many finding pieces that perfectly reflect their personal style. People highlight the vibrant colors and luxurious fabrics, particularly the velvet options, which add a touch of elegance to their homes. Consumers consistently report positive interactions with the staff, describing them as helpful, knowledgeable, and friendly. Reviewers appreciate the personalized service they receive, from assistance with product selection to efficient delivery and setup. Customers also value the company's responsiveness to inquiries and their willingness to resolve any issues promptly and professionally. The seamless ordering process and clear communication throughout are also frequently mentioned as positive aspects of the overall experience.

Based on these reviews

Rated 5 out of 5 stars

What a place! As soon as we walked in the door Ella greeted us with a smile and an offer of a brew! She explained how the showroom was laid out and left us to wander round picking our favourite pie... See more

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Rated 5 out of 5 stars
Verified

Vintage sofa gave us fabulous service from beginning to end. Unfortunately we were unable to visit the warehouse that wasn’t a problem, Natalie was on hand. We had a long informative chat and she sh... See more

Rated 5 out of 5 stars
Verified

Obsessed with Vintage Sofa… this business is fantastic! We went back to Jowler Mill. Kate, her family, people who work there go above and beyond to help you. The staff are super helpful and it’s suc... See more

Company replied

Rated 5 out of 5 stars

We recently bought a sofa from The Vintage Sofa Company and couldn’t be happier! The sofa is absolutely gorgeous – full of character, really well made, and has quickly become the main feature of o... See more

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Rated 5 out of 5 stars

We arrived at the showroom which definitely has the wow factor and were met by George who explained the layout ect and brought us a coffee whilst we browsed. No high pressure sale just someone on hand... See more

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Rated 5 out of 5 stars
Verified

Excellent yet again. Second tine we’ve ordered and again a seamless process. Natalie was excellent as was Amy. Top quality all round. Nothing not to like about the products, service and overall... See more

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Rated 5 out of 5 stars
Verified

Excellent customer service. Excellent quality chair. I was kept informed by the seller, and courier from buying to delivery. Without a doubt one of the best online business I have bought from. I wo... See more

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Rated 5 out of 5 stars
Verified

I have had a few items from the vintage sofa company and all have exceeded my expectations. The quality is second to none, communication is great and the delivery was fantastic. Really good communi... See more

Rated 5 out of 5 stars

Well where do I start. From the get go, Natalie was incredibly helpful. I bought an amazing ex display, 3 seater, velvet sofa at 40% off, She did her best to help me match up the colour, or find... See more

Company replied

Rated 5 out of 5 stars
Verified

Thank you for the speedy delivery it made my birthday treat to myself . Your wonderful emporium really excited my desire to change my lounge . Love your art work and leather sofas .

Company replied

Rated 5 out of 5 stars

Amazing wonderful customer experience..cup of tea and biscuits on arrival,patient helpful advice . Spent a couple of hours just looking and trying different chairs/ sofas and fabric combinations.No... See more

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Rated 5 out of 5 stars

The customer service we’ve received has been impeccable! We went to visit the showroom and Becca showed us around, made us a brew after a long drive. The showroom is absolutely gorgeous and I think I... See more

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Rated 5 out of 5 stars
Verified

From purchase to delivery was first class. The rug is fantastic quality and looks so nice in my living room. Would highly recommend this Company as they have so many stunning bits of furniture and acc... See more

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Rated 5 out of 5 stars
Verified

Fantastic company to deal with. Sofa came within 10 days as promised. The delivery men managed to get it through my awkwardly narrow terrace hallway by some miracle, without marking anything. I love... See more

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Rated 5 out of 5 stars

Absolute joy to deal with. Both George and Sophie have been excellent. Great communication all the way and the products?...well, just one word....fantastic. We had a highland whiskey Chessington sof... See more

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Rated 5 out of 5 stars
Verified

First class service. Becca was extremely helpful throughout the showroom visit and after sales. Goods received were outstanding.!

Rated 5 out of 5 stars
Verified

So easy to order and arrange. Very helpful with delivery and communication was great throughout. Delighted with the chest - exactly as seen. I have ordered from here before and would highly recomme... See more

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Rated 5 out of 5 stars

We recently purchased a sofa from The Vintage Sofa Company and couldn’t be happier! From start to finish, the experience was smooth, professional, and genuinely enjoyable. The team was incredib... See more

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Rated 5 out of 5 stars

From the moment we entered the showroom we were looked after and blown away by the fabrics and furniture options. The service from George was excellent. We are absolutely in love with our sofa, chair... See more

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Rated 5 out of 5 stars
Verified

Great customer service by all the team, especially Sophie and Amy. We had an issue with one of our items being damaged upon arrival. Nothing was a problem and things were resolved quickly and effici... See more

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Rated 5 out of 5 stars

We have been customers of Vintage Sofa Co. for around 10 years now and always go there first when we want something new and beautiful for our home. Their pieces are immaculate, excellent quality and l... See more

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Rated 5 out of 5 stars

Fabulous products and service from the Vintage Sofa Company 👍Paul took on board all our requirements and helped create the perfect sofas. He was friendly, helpful, and knowledgeable. The sofas are ab... See more

Company replied

Rated 5 out of 5 stars

A delight from start to finish. The team were brilliant and really had all our questions nailed so that made choosing the right sofa dead simple. From ordering through to delivery, VS have taken the t... See more

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Rated 5 out of 5 stars

We purchased two- four seater leather sofas … sheepskin rugs… the most fabulous big rabbit 🐰 lamp… so colourful Looks amazing… so so happy with everything we’ve bought, such good quality and the fa... See more

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Rated 5 out of 5 stars
Verified

In love with my gorgeous velvet leopard print four seater sofa! Stunning soft fabric and ever so stylish design. Love the fact that all the cushions are reversible - very practical. So comfortable to... See more

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Rated 5 out of 5 stars

We found Vintage Sofa Co. On Google by chance and fell in love with their sofas, but you must visit in person, we were blown away by their showroom, nestle in a quiet serene spot in Yorkshire. Ella wa... See more

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Rated 5 out of 5 stars

Amazing collection. Jower mills is huge and is packed with lovely unique finds. We totally loved it from the beginning. We got 2 Harrington sofas, a side board and and bookcase along with several dec... See more

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Rated 5 out of 5 stars

Great from purchase to delivery and set up! Violet corner unit- the chap who sold us it and took us to the warehouse to view was lovely… although no way was I risking drinking the coffee he offer... See more

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Rated 5 out of 5 stars

I was looking for something different but timeless and came across the Vintage Sofas website. Wow, vibrant colours, sumptuous velvet - anything but boring beige. Right up my street. I was a little ner... See more

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Rated 4 out of 5 stars

Shame. Products were great, delivered promptly. Never visited the store, trusted the reviews. Sadly one of the items had been substituted. When the sofa co. Were informed it was just an oops an... See more

Company replied

Rated 5 out of 5 stars

Chris and Pavel kept me up to date throughout the delivery process which meant that I knew exactly when they would arrive so that I could get the room ready for them and didn’t need to wait arou... See more

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Rated 5 out of 5 stars

Wonderful products! Our two beautiful purple velvet sofas are fantastic. One suffered damage by the delivery people as they were unpacking but VS customer care team sorted the problem to our satis... See more

Company replied

Rated 5 out of 5 stars
Verified

Fabulous sofa. Gorgeous colour and very comfortable. Great value for money. Delivery exactly on time too!

Company replied

Rated 5 out of 5 stars

I first came across The Vintage Sofa Company by pure chance and what a fabulous discovery. As a follower of Dilly Carter on Instagram, I saw that she had purchased the Busby sofa and was immediately... See more

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Rated 5 out of 5 stars
Verified

Lovely unusual furniture anc accessories. I purchased a lovely, unique table - stunning ! Delivered quickly and great service.

Company replied

Rated 5 out of 5 stars

Wow what a place in the most beautiful setting. Kate was so helpful and knowledgeable and her guidance was greatly appreciated as we were quite overwhelmed by the choice. They were also kind enough to... See more

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Rated 5 out of 5 stars

Wed been searching for a sofa for months when we chanced upon this company. Visiting their showroom we were bowled over by the range and quality of furniture they had on offer. Staff were reall... See more

Rated 5 out of 5 stars

I ordered a sofa online without trying it out and on delivery I realised that it wasn’t what I was looking for. I phoned the store and they were very helpful in arranging the pick up and I was offered... See more

Company replied

Rated 5 out of 5 stars

A lovely experience from start to finish. Quick and friendly response to enquiries. A lovely setting to visit. Helpful but not intrusive staff. Excellent communication all the way through. So please... See more

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Rated 5 out of 5 stars

Couldn't be more happy with our new sofa. So comfortable, the velvet is so soft and it feels as though it has been very well made. We took a bit of a chance purchasing it online without seeing it or... See more

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Rated 5 out of 5 stars

From the moment I walked into the showroom I was completely in love! Everything from the welcome, the look and feel and feast for your eyes makes this place magical! Natalie showed us around, had a ch... See more

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Rated 5 out of 5 stars

Vintage Sofa was amazing great customer service from ordering to delivery and my Mum loves her new chair it is the highest quality . Highly recommend and Miro and Pawel from ASB delivery were fantasti... See more

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Rated 5 out of 5 stars

a pleasure from start to finish, my sofa is beautiful, delivery was brilliant and everything done quickly and efficiently very happy

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Rated 5 out of 5 stars

Lovley product, Becca was able to assist me with all my questions and concerns regarding my purchase, great service friendly, professional staff, who believe and love the products they are selling 5⭐️... See more

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Rated 5 out of 5 stars
Verified

A pleasant experience from ordering to receiving. Got regular emails with updates, if I could give 10 stars I absolutely would

Company replied

Rated 5 out of 5 stars
Verified

Excellent service from start to finish Delivery men were very helpful And the sofa is absolutely stunning. Will definitely recommend.

Company replied

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Company details

  1. Sofa Store
  2. Decoration and Interior Design Store
  3. Furniture Maker
  4. Furniture Store
  5. Living Room Furniture Store
  6. Rustic Furniture Store

Written by the company

At the Vintage Sofa Co. we are proud to prioritise high quality British made sofas, armchairs, cabinets, footstools and accessories in classic and contemporary styles. Whether you are looking for a Chesterfield sofa with a deep buttoned back, an elegant low arm Howard style sofa or simply something to sink into after a long day, you'll find beautiful sofas to inspire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Vintage Sofa Company - just WOW!

Vintage Sofa Company - an absolute joy to visit their amazing mill full of sumptuous sofas and quirky decor, but an even bigger pleasure to buy from. My experience with Ella was excellent - she listened to my requirements and was helpful and friendly without being pushy. Communication throughout was superb. And now I have my new sofa and rugs, I'm thrilled. Highly recommended!

August 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic experience with Vintage Sofa…

Fantastic experience with Vintage Sofa Co and in particular Becca. What a great customer focussed experience from this (rarity) of a family run business, as well as a gorgeous product - delivered today. I am delighted with my Bugsby 2 seater sofa in gold for which I also purchased animal print cushions and a sheepskin - it looks amazing. Thank you.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

Excellent support when buying an ex-demo sofa. The sofa is in great condition and the customer support (George) was second to none, going out of their way to provide additional details I was after. Ordered the sofa Wednesday night and it was delivered by friendly and efficient drivers early Friday morning.

October 15, 2025
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much for your wonderful feedback! We’re delighted to hear you had such a positive experience and that George was able to provide all the details you needed. It’s great to know the sofa arrived quickly and in excellent condition. We’ll be sure to share your kind words with George and our delivery team they’ll be thrilled! Enjoy your new sofa, and thank you for choosing Vintage Sofa Co.

Rated 1 out of 5 stars
Verified

Very poor communication

Very poor communication. An item was delivered damaged and took them three weeks to arrange the replacement, (replacement item was in stock), this was only arranged after repeated chasing. If anything goes wrong it appears the only way to resolve is to keep contacting them as no one takes responsibility to follow up actions. I repeatedly asked for the issue to be referred to a senior person. Was finally referred to senior staff over two weeks ago and to date have still received no feedback. I do however note that response to Trustpilot reviews is quite prompt. I placed several orders based on the showroom experience but would warn that if a problem occurs the after sales service is sadly lacking.
Such a disappointment as the items themselves are beautiful.

September 25, 2025
Rated 5 out of 5 stars

Outstanding quality, outstanding service.

We bought the following from the Vintage Sofa Company in August -
Bugsby in Plush Velvet sofa,
Cushion Bolster in Peacock and Butterly teal,
Selfridges footstool in Peacock and Butterly teal,
Stag and tree table lamp.
We could not be happier with all of it. The price, the customer service and the delivery service was absolutely outstanding.

The furniture is of excellent quality and it fitted our theme perfectly.
The sofa is so comfortable and relaxing to sit on and the stool is wonderfully designed and of excellent quality.

It was due to be delivered on the day of a family wedding, so we had to reschedule it and they were all really brilliant and accommodating.
We thoroughly recommend The Vintage Sofa Company.
Thank you so much all.
If I could add photos we would. Also it was a pleasure to speak with George on the phone. Many thanks!

August 5, 2025
Unprompted review
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Rated 3 out of 5 stars

Disappointed with after sales service

I bought my sofa and 2 snugglers from Vintage Sofa Company as it’s a family firm and the service in the showroom was great.
The after sales wasn’t and it has tainted the experience.
I could have bought the same product from Barker and Stonehouse locally without travelling but thought the service would be much better through this company.
The furniture arrived pretty much to the timescales advised but some cushions were missing and there were marks on the velvet. The marks were sorted fairly quickly but follow up customer service wasn’t good at all. It took 4 weeks and several telephone calls to even get to the point where the cushions ‘lost in transit’ were found. They were coming then not, and then I was advised that they didn’t meet the quality check carried out by Vintage Sofa Company. A couple of times I was advised a manager would call me (never happened).
I was offered a £20 discount on expensive items if I wanted to take the inferior quality cushions or they offered replacements from display in the show room (they didn’t have the cushions I had ordered). I requested new which I was advised would take the same lead time as new furniture to be made. There was never any offer to chase up or try and expedite the process until very late and after I’d made several calls to chase. Even then the date advised for delivery passed for over a week with no update until I chased up again.
Customer services kept apologising, never any call from management as they had said would happen.
I was offered cushions before the replacement ones came through if I didn’t want to wait, but the images provided appeared the same as the cushions that had been ‘found’ before and didn’t meet the ‘quality check’ at the company. They would not confirm this but as they didn’t have any cushions in the colour I’d ordered before it seemed very odd.
The cushions have arrived now and I am happy with them but the customer service has tainted the experience. They never even checked that they had arrived as they were sent direct to me from the supplier.
Oh and btw I thought I had taken insurance but it was a palaver getting the correct documents with the actual type of units that I had bought. Also the footstool I discovered had not been covered and then couldn’t be covered after it had been delivered !
At point of sale I was eyeing up other furniture and rugs, lights etc (I have re-modelled my living room) so there is a lot of additional sales missed as I have sourced elsewhere.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Hartington 4 Seatsr sofa

⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Service and Stunning Sofa!

I recently purchased the Hartington Velvet 4 Seater Sofa in Bold Glamour from The Vintage Sofa Company, and I honestly couldn’t be happier! From start to finish, the experience was exceptional.

Ella was an absolute delight to deal with – so kind, helpful, and genuinely passionate about making sure everything went smoothly. She went above and beyond to answer my questions and ensure I chose the perfect sofa for my home.

The service was incredibly quick – I was amazed at how efficient the whole process was. The delivery company was also outstanding: professional, friendly, and careful, making sure the sofa arrived in perfect condition and was placed exactly where I wanted it.

The sofa itself is simply gorgeous — the Bold Glamour velvet is luxurious, and the craftsmanship is second to none. I can’t stop admiring it!

Thank you so much to Ella and the whole team at The Vintage Sofa Company for such a seamless, enjoyable experience. I couldn’t recommend you highly enough!

October 11, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Simply stunning quality

I have had a few items from the vintage sofa company and all have exceeded my expectations. The quality is second to none, communication is great and the delivery was fantastic.
Really good communication, arranging the best delivery day for me, a phone call to let me know they were near, polite and friendly delivery men who put items where I wanted them and even unwrapped and checked condition.
Whilst in the higher price point you get the quality you pay for and I wouldn’t hesitate in recommending the vintage sofa company .

September 26, 2025
Rated 5 out of 5 stars
Verified

Vintage sofa gave us fabulous service…

Vintage sofa gave us fabulous service from beginning to end. Unfortunately we were unable to visit the warehouse that wasn’t a problem, Natalie was on hand. We had a long informative chat and she showed us all pieces we were interested in and gave us the info we needed to purchase our beautiful Oskar sofa which has arrived a is beautiful

August 29, 2025
Rated 5 out of 5 stars

What a place!

What a place!
As soon as we walked in the door Ella greeted us with a smile and an offer of a brew! She explained how the showroom was laid out and left us to wander round picking our favourite pieces.
She was very knowledgeable and polite and in no way pushy like other sofa places we've visited.
Overall a fantastic experience and we can't wait for our new sofa which is amazing and unbelievably cheap considering the quality!

September 27, 2025
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much for your lovely review!
We’re so happy to hear that Ella made you feel right at home.
It’s great to know you enjoyed browsing the showroom and found your perfect sofa. We can’t wait for it to arrive in your home you’re going to love it!
Best Wishes,
Katy x

Rated 5 out of 5 stars
Verified

Excellent customer service

Excellent customer service. Excellent quality chair. I was kept informed by the seller, and courier from buying to delivery.
Without a doubt one of the best online business I have bought from. I would highly recommend this amazing company.

September 25, 2025
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much for such a wonderful review. We’re absolutely delighted to hear how happy you are with your new chair and the service you received from start to finish. It truly means so much to know you’d recommend us and consider us one of the best online experiences you’ve had.

Your feedback means the world to our family business.
Kate x

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Rated 4 out of 5 stars

Almost a good experience

Shame. Products were great, delivered promptly.
Never visited the store, trusted the reviews.

Sadly one of the items had been substituted.
When the sofa co. Were informed it was just an oops and a shoulder shrug response.
Up to us to get it back... spent over £1,200.

October 3, 2025
Unprompted review
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Reply from Vintage Sofa Co.

Thank you for taking the time to leave your feedback — we’re really pleased to hear that you love your new pieces and that delivery went smoothly. We’re very sorry again for the mix-up with the cushion. After looking into this, we can see it was a genuine human error, and we did offer to exchange it at our cost for the correct one.

We completely understand how disappointing it must have been, but we do appreciate your kind comments about the rest of your experience and your trust in us when ordering online.

Your feedback means the world to our family business.
Kate x

Rated 5 out of 5 stars
Verified

Fabulous sofa

Fabulous sofa. Gorgeous colour and very comfortable. Great value for money. Delivery exactly on time too!

October 8, 2025
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Reply from Vintage Sofa Co.

Thank you so much for your kind words! We’re delighted to hear that you love your new sofa especially the colour and comfort. It’s great to know that delivery went smoothly too. We really appreciate you taking the time to share your experience and hope you enjoy your sofa for many years to come!
Best Wishes,
Katy x

Rated 5 out of 5 stars
Verified

Lovely unusual furniture anc…

Lovely unusual furniture anc accessories.
I purchased a lovely, unique table - stunning !
Delivered quickly and great service.

September 30, 2025
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much for your wonderful feedback! We're thrilled to hear you love your unique table and that it arrived quickly. It’s great to know you enjoyed our service. We truly appreciate your support and hope you enjoy your beautiful new piece for years to come.
Best Wishes,
Katy x

Rated 5 out of 5 stars
Verified

speedy delivery thank you

Thank you for the speedy delivery it made my birthday treat to myself . Your wonderful emporium really excited my desire to change my lounge . Love your art work and leather sofas .

September 30, 2025
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much for your lovely words! We’re delighted to hear your order arrived in time for your birthday, what a perfect treat to yourself!
Best Wishes,
Katy x

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Rated 5 out of 5 stars
Verified

Excellent yet again

Excellent yet again. Second tine we’ve ordered and again a seamless process.
Natalie was excellent as was Amy.
Top quality all round.
Nothing not to like about the products, service and overall experience.

September 30, 2025
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much for your wonderful feedback and for choosing us again! We’re thrilled to hear your second experience was just as seamless as the first. Natalie and Amy will be delighted to know they helped make your order special. It means the world to us that you’re happy with our products and service we truly appreciate your continued support!
Best Wishes,
Katy x

Rated 5 out of 5 stars
Verified

Beautiful chair

Beautiful chair. Great service and delivery.

September 26, 2025
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much for your kind words. We’re delighted to hear that you love your new chair and that you were happy with the service and delivery too. It’s always wonderful to know when everything has gone just right.

Your feedback means the world to our family business.
Kate x

Rated 5 out of 5 stars
Verified

Love this shop

A pleasant experience from ordering to receiving. Got regular emails with updates, if I could give 10 stars I absolutely would

September 26, 2025
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much for your lovely review. We’re thrilled to hear that you found the whole experience such a pleasure from start to finish, and that our updates kept you informed along the way. Your 10-star praise has truly made our day!

Your feedback means the world to our family business.
Kate x

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