What a place! As soon as we walked in the door Ella greeted us with a smile and an offer of a brew! She explained how the showroom was laid out and left us to wander round picking our favourite pie... See more
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At the Vintage Sofa Co. we are proud to prioritise high quality British made sofas, armchairs, cabinets, footstools and accessories in classic and contemporary styles. Whether you are looking for a Chesterfield sofa with a deep buttoned back, an elegant low arm Howard style sofa or simply something to sink into after a long day, you'll find beautiful sofas to inspire.
Showroom Jowler Mill, HX2 6TB, Halifax, United Kingdom
Replied to 83% of negative reviews
Typically replies within 24 hours
Vintage Sofa Company - an absolute joy to visit their amazing mill full of sumptuous sofas and quirky decor, but an even bigger pleasure to buy from. My experience with Ella was excellent - she listened to my requirements and was helpful and friendly without being pushy. Communication throughout was superb. And now I have my new sofa and rugs, I'm thrilled. Highly recommended!
Fantastic experience with Vintage Sofa Co and in particular Becca. What a great customer focussed experience from this (rarity) of a family run business, as well as a gorgeous product - delivered today. I am delighted with my Bugsby 2 seater sofa in gold for which I also purchased animal print cushions and a sheepskin - it looks amazing. Thank you.
Excellent support when buying an ex-demo sofa. The sofa is in great condition and the customer support (George) was second to none, going out of their way to provide additional details I was after. Ordered the sofa Wednesday night and it was delivered by friendly and efficient drivers early Friday morning.
Reply from Vintage Sofa Co.
Very poor communication. An item was delivered damaged and took them three weeks to arrange the replacement, (replacement item was in stock), this was only arranged after repeated chasing. If anything goes wrong it appears the only way to resolve is to keep contacting them as no one takes responsibility to follow up actions. I repeatedly asked for the issue to be referred to a senior person. Was finally referred to senior staff over two weeks ago and to date have still received no feedback. I do however note that response to Trustpilot reviews is quite prompt. I placed several orders based on the showroom experience but would warn that if a problem occurs the after sales service is sadly lacking.
Such a disappointment as the items themselves are beautiful.
We bought the following from the Vintage Sofa Company in August -
Bugsby in Plush Velvet sofa,
Cushion Bolster in Peacock and Butterly teal,
Selfridges footstool in Peacock and Butterly teal,
Stag and tree table lamp.
We could not be happier with all of it. The price, the customer service and the delivery service was absolutely outstanding.
The furniture is of excellent quality and it fitted our theme perfectly.
The sofa is so comfortable and relaxing to sit on and the stool is wonderfully designed and of excellent quality.
It was due to be delivered on the day of a family wedding, so we had to reschedule it and they were all really brilliant and accommodating.
We thoroughly recommend The Vintage Sofa Company.
Thank you so much all.
If I could add photos we would. Also it was a pleasure to speak with George on the phone. Many thanks!
I bought my sofa and 2 snugglers from Vintage Sofa Company as it’s a family firm and the service in the showroom was great.
The after sales wasn’t and it has tainted the experience.
I could have bought the same product from Barker and Stonehouse locally without travelling but thought the service would be much better through this company.
The furniture arrived pretty much to the timescales advised but some cushions were missing and there were marks on the velvet. The marks were sorted fairly quickly but follow up customer service wasn’t good at all. It took 4 weeks and several telephone calls to even get to the point where the cushions ‘lost in transit’ were found. They were coming then not, and then I was advised that they didn’t meet the quality check carried out by Vintage Sofa Company. A couple of times I was advised a manager would call me (never happened).
I was offered a £20 discount on expensive items if I wanted to take the inferior quality cushions or they offered replacements from display in the show room (they didn’t have the cushions I had ordered). I requested new which I was advised would take the same lead time as new furniture to be made. There was never any offer to chase up or try and expedite the process until very late and after I’d made several calls to chase. Even then the date advised for delivery passed for over a week with no update until I chased up again.
Customer services kept apologising, never any call from management as they had said would happen.
I was offered cushions before the replacement ones came through if I didn’t want to wait, but the images provided appeared the same as the cushions that had been ‘found’ before and didn’t meet the ‘quality check’ at the company. They would not confirm this but as they didn’t have any cushions in the colour I’d ordered before it seemed very odd.
The cushions have arrived now and I am happy with them but the customer service has tainted the experience. They never even checked that they had arrived as they were sent direct to me from the supplier.
Oh and btw I thought I had taken insurance but it was a palaver getting the correct documents with the actual type of units that I had bought. Also the footstool I discovered had not been covered and then couldn’t be covered after it had been delivered !
At point of sale I was eyeing up other furniture and rugs, lights etc (I have re-modelled my living room) so there is a lot of additional sales missed as I have sourced elsewhere.
⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Service and Stunning Sofa!
I recently purchased the Hartington Velvet 4 Seater Sofa in Bold Glamour from The Vintage Sofa Company, and I honestly couldn’t be happier! From start to finish, the experience was exceptional.
Ella was an absolute delight to deal with – so kind, helpful, and genuinely passionate about making sure everything went smoothly. She went above and beyond to answer my questions and ensure I chose the perfect sofa for my home.
The service was incredibly quick – I was amazed at how efficient the whole process was. The delivery company was also outstanding: professional, friendly, and careful, making sure the sofa arrived in perfect condition and was placed exactly where I wanted it.
The sofa itself is simply gorgeous — the Bold Glamour velvet is luxurious, and the craftsmanship is second to none. I can’t stop admiring it!
Thank you so much to Ella and the whole team at The Vintage Sofa Company for such a seamless, enjoyable experience. I couldn’t recommend you highly enough!
First class service.
Becca was extremely helpful throughout the showroom visit and after sales.
Goods received were outstanding.!
I have had a few items from the vintage sofa company and all have exceeded my expectations. The quality is second to none, communication is great and the delivery was fantastic.
Really good communication, arranging the best delivery day for me, a phone call to let me know they were near, polite and friendly delivery men who put items where I wanted them and even unwrapped and checked condition.
Whilst in the higher price point you get the quality you pay for and I wouldn’t hesitate in recommending the vintage sofa company .
Vintage sofa gave us fabulous service from beginning to end. Unfortunately we were unable to visit the warehouse that wasn’t a problem, Natalie was on hand. We had a long informative chat and she showed us all pieces we were interested in and gave us the info we needed to purchase our beautiful Oskar sofa which has arrived a is beautiful
What a place!
As soon as we walked in the door Ella greeted us with a smile and an offer of a brew! She explained how the showroom was laid out and left us to wander round picking our favourite pieces.
She was very knowledgeable and polite and in no way pushy like other sofa places we've visited.
Overall a fantastic experience and we can't wait for our new sofa which is amazing and unbelievably cheap considering the quality!
Reply from Vintage Sofa Co.
Excellent customer service. Excellent quality chair. I was kept informed by the seller, and courier from buying to delivery.
Without a doubt one of the best online business I have bought from. I would highly recommend this amazing company.
Reply from Vintage Sofa Co.
Shame. Products were great, delivered promptly.
Never visited the store, trusted the reviews.
Sadly one of the items had been substituted.
When the sofa co. Were informed it was just an oops and a shoulder shrug response.
Up to us to get it back... spent over £1,200.
Reply from Vintage Sofa Co.
Fabulous sofa. Gorgeous colour and very comfortable. Great value for money. Delivery exactly on time too!
Reply from Vintage Sofa Co.
Lovely unusual furniture anc accessories.
I purchased a lovely, unique table - stunning !
Delivered quickly and great service.
Reply from Vintage Sofa Co.
Thank you for the speedy delivery it made my birthday treat to myself . Your wonderful emporium really excited my desire to change my lounge . Love your art work and leather sofas .
Reply from Vintage Sofa Co.
Excellent yet again. Second tine we’ve ordered and again a seamless process.
Natalie was excellent as was Amy.
Top quality all round.
Nothing not to like about the products, service and overall experience.
Reply from Vintage Sofa Co.
Reply from Vintage Sofa Co.
A pleasant experience from ordering to receiving. Got regular emails with updates, if I could give 10 stars I absolutely would
Reply from Vintage Sofa Co.
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