Vapouriz Reviews 3,974

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, noting the ease of ordering and the speed of delivery. Consumers appreciate the wide selection of products available and the quality they offer. The positive experiences extend to the user-friendly website, which people find easy to navigate. People highlight the company's commitment to customer satisfaction, particularly when issues arise. The business is commended for its prompt and supportive customer service, with reviewers noting that the team goes above and beyond to resolve problems efficiently. The competitive prices and the availability of loyalty points are also appreciated by consumers.

Based on these reviews

Rated 5 out of 5 stars
Verified

As always, reliable, outstanding service and a great range of top quality, good value products. Their special offers and loyalty points are a much appreciated bonus. Very highly recommended. Many than... See more

Company replied

Rated 5 out of 5 stars
Verified

My order was dispatched and delivered as I was told. I was kept informed about my order. The vape kit was easy to assemble and the liquid is the best flavour. Menthol special blend is very smooth and... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used Vapouriz online for more than 5yrs now. Always prompt delivery, tho' despite Evri letting them down on occasion they still manage to outperform. Awesome service. Plus I collect the points... See more

Company replied

Rated 5 out of 5 stars
Verified

The company is great! Easy website and speedy delivery. However, they have stopped doing my favourite e-juice, 50/50 ice mint 3mg and instead replaced it with a new branding, same flavour, dark green... See more

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Rated 5 out of 5 stars
Verified

Always top class service, always fast delivery, this is the best place to shop your vape needs nobody else comes close, these guys know how to run a business, AAAAAAAAAAAAAAAAAAAAAAAA+++++++++++++++++... See more

Company replied

Rated 5 out of 5 stars
Verified

Have been purchasing items from Vapouriz for a while now and all fine, apart from the last purchase which was not Vapouriz's fault, evri failed to deliver. I contacted Vapouriz about the issue afte... See more

Company replied

Rated 5 out of 5 stars
Verified

Yet another excellent experience using Vapouriz. Friendly professional staff a pleasure to deal with. Been my go to for years now. Try it I doubt you'll regret it. I dont do computers but they have a... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to order what I want. Very fast delivery. Great choice of flavours. Can always get my favourites. Great company ⭐️⭐️⭐️⭐️⭐️. Highly recommend

Company replied

Rated 5 out of 5 stars
Verified

Fast and easy ordering and product dispatch even outside of advertised order times. Cant fault your products. Even the couriers you use are good. My only gripe is the age verification, the systems you... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing customer service Team. Thanks for your quick response, so supportive and great to deal with, shame about Royal Mail letting you down with their chronic customer support! Vapouriz went all ou... See more

Company replied

Rated 5 out of 5 stars
Verified

Vapouriz always deliver a first class effort. However, I think they need to adopt a new delivery firm. Evri are usually late by a day or two. They do send an email stating they are going to be late, a... See more

Company replied

Rated 5 out of 5 stars
Verified

This company has excelled again, fast delivery, good prices, great web site, lolity points, what more could you want, oh yes top notch service which they excell at as well, 5 star & AAAAA+++++++, keep... See more

Company replied

Rated 5 out of 5 stars
Verified

Have used Vapouriz on a regular basis and have always found there service and products to be excellent. I purchase on line and find there web pages to be easy to use and well laid out,would not hesit... See more

Company replied

Rated 5 out of 5 stars
Verified

Super fast delivery - items as described - happy to highly recommend - i will be back - many thanks

Company replied

Rated 5 out of 5 stars
Verified

I was very happy to receive my order within two days. On the rare occasion I've needed to contact customer service, they have been very quick to respond, and extremely knowledgeable.

Company replied

Rated 5 out of 5 stars
Verified

Really easy to use website, placed order and received next day. Have always used Vapouriz products and have no doubt I will continue to use them either directly or via other retailers.

Company replied

Rated 5 out of 5 stars
Verified

As ever, easy to order & delivery by Royal Mail the next day. I, personally, wouldn’t use anybody else. Perfect customer service.

Company replied

Rated 5 out of 5 stars
Verified

I’m a regular customer who’s made several purchases, always a great service I was introduced by Paul Tweed from double drip who helped me out with a purchase. Alan Wilburn

Company replied

Rated 5 out of 5 stars
Verified

The vapouriz site online is so easy to use,products are always of highest quality and at a great price.delivery is always on time which is a very positive.would recommend to anybody

Company replied

Rated 5 out of 5 stars
Verified

I ordered the Gozee vape kit from Vapouriz. It was easy to find what I was looking for on their website, took only a few minutes. Delivery was quick. I'm happy to say I'm glad I chose this product, I'... See more

Company replied

Rated 5 out of 5 stars
Verified

Have used Vapouriz for many years now. Great prices, quick delivery and never had an issue so far. Would highly recommend them to anyone who vapes !!!

Company replied

Rated 5 out of 5 stars
Verified

Fast, efficient service as always. Website is easy to use and products are always available, I wouldn't go anywhere else. Many thanks again ; )

Company replied

Rated 5 out of 5 stars
Verified

Always good service and easy to order plus the reward points help wouldn’t have been a customer for 7 years if they weren’t good

Company replied

Rated 5 out of 5 stars
Verified

As a long standing customer I can honestly say Vaporize are always first clas for service, variety and prices. Highly reccomend

Company replied

Rated 5 out of 5 stars
Verified

I always enjoy your products and speedy reliable delivery service. I often take pains to recommend your company to friends and relatives in the sure and certain knowledge they too will enjoy the expe... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve used vapouriz for years never been let down, even throughout COVID deliveries were prompt and prices remain at a good price.

Company replied

Rated 5 out of 5 stars
Verified

Easy to order, good price and delivery was really good. My vape pen was delivered in under 24 hours. Will definitely use again.

Company replied

Rated 5 out of 5 stars
Verified

I buy menthol special blend for a smooth vape it is perfect it was very quick ordering on line to the delivery I wouldn't purchase anywhere else now

Company replied

Rated 5 out of 5 stars
Verified

It's quick and easy to order, arrives quickly and always tastes good. I love Vapouriz products.

Company replied

Rated 5 out of 5 stars
Verified

I should have ordered directly from Vapouriz before as I get loyalty points, as well as the good price, 4 for £10, and fast delivery.

Company replied

Rated 5 out of 5 stars
Verified

I just place my order with the assurance that it all arrives perfectly within a couple of days. Simples! 🙂

Company replied

Rated 5 out of 5 stars
Verified

Great service. Order was delivered in less than 24 hours of placing order.

Company replied

Rated 5 out of 5 stars
Verified

My order was delayed I Royal Mail and vaporiz sorted it straight away ver quickly, stiill great value

Company replied

Rated 5 out of 5 stars
Verified

Same as usual! Items promptly despatched by yourselves and delivered on time by Royal Mail 48 tracked delivery👍.

Company replied

Rated 5 out of 5 stars
Verified

The on line ordering is so easy and your are kept in touch about your purchase. It was delivered on time. Good experience overall. Very pleased.

Company replied

Rated 5 out of 5 stars

Wow amazing service. Ordered late Saturday night and arrived by Monday afternoon. Good prices and item is as stated. Many thanks

Company replied

Rated 5 out of 5 stars
Verified

For the last 10 years ish I have used Vapouriz. The reason? Excellent service, great prices and excellent products.

Company replied

Rated 5 out of 5 stars
Verified

Great site to buy from. Good prices and delivery second to none. Customer service is A+ Your concerns are dealt with no questions asked. Well done !

Company replied

Rated 5 out of 5 stars
Verified

Fantastic service as always. Great to deal with fast response and delivery time.

Company replied

Rated 5 out of 5 stars
Verified

Only place I order from. Fabulous product, prices and super fast delivery. What more could I ask for.

Company replied

Rated 5 out of 5 stars
Verified

Consistently good service, and really quick delivery - thank you!

Company replied

Rated 5 out of 5 stars
Verified

Great Product ,Quick Delivery Service & Great Website to order from Thank You⭐️⭐️⭐️⭐️⭐️

Company replied

Rated 4 out of 5 stars
Verified

Good flavours, good price, quick delivery, what more do you want?

Company replied

Rated 5 out of 5 stars
Verified

Always reliable, quick and efficient. What's not to love? very grateful customer.

Company replied

Rated 5 out of 5 stars
Verified

Excellent service, my parcel never arrived, but customer service was excellent got my replacement the next day when I contacted them, thank you very much.

Company replied

Rated 5 out of 5 stars
Verified

Always an amazing experience with vapouriz, great products, great range, fast delivery.

Company replied

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Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Written by the company

Established in 2011, Vapouriz Electronic Cigarettes is committed to providing premium quality electronic cigarettes accessories, and e-liquids manufactured right here in the UK by Vapour Labs (a Vapouriz company). As one of the leading brands in the UK, we offer over 50 different flavours of Vapouriz Premium e-liquid, in five different strengths of nicotine (including zero percent).


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Excelant Service

Speed of service was exceptional

September 12, 2025
Vapouriz logo

Reply from Vapouriz

Hi Phil,

Thank you for your lovely feedback!

We're so pleased to hear you were impressed with the speed of our service.

It's great to know we could deliver a smooth and efficient experience – we really appreciate your support!

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified

Fast delivery .

September 12, 2025
Vapouriz logo

Reply from Vapouriz

Hi Robert,

Thanks for your review!

We're glad to hear your order arrived quickly.

Fast delivery is something we always aim for, and it’s great to know we delivered. Hope to see you again soon!

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified

Swift delivery

Swift delivery, well packaged

September 11, 2025
Vapouriz logo

Reply from Vapouriz

Hi Anne,

Thank you for your kind words!

We're delighted to hear that you were happy with the swift delivery and careful packaging.

We always aim to ensure your orders arrive safely and promptly.

We appreciate your feedback and look forward to serving you again soon!

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified
Vapouriz logo

Reply from Vapouriz

Hi Paul,

Thank you for your fantastic review!

We're so pleased to hear you’re happy with our prompt service, efficiency, and the quality of our products.

Your satisfaction means a lot to us, and we look forward to continuing to provide you with top-notch service.

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified

good prices

good prices, swift service, good range of product

August 27, 2025
Vapouriz logo

Reply from Vapouriz

Hi Sandra,

Thank you for your great feedback!

We're thrilled to hear you're happy with our prices, service, and product range.

It's always our goal to provide the best value and a smooth shopping experience.

We really appreciate your support and look forward to serving you again soon!

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified

Excellent customer service.

Have been purchasing items from Vapouriz for a while now and all fine, apart from the last purchase which was not Vapouriz's fault, evri failed to deliver.
I contacted Vapouriz about the issue after communication with evri, apparently the package was lost in their network.
I can't thank Vapouriz enough, the issue was not their fault but they apologised and resent an identical order with another provider all in double quick time, it was a small piece of joy in a mad world.
Thank you!

August 24, 2025
Vapouriz logo

Reply from Vapouriz

Hi,

Thank you so much for your kind words!

We're really pleased to hear that you're happy with our customer service.

While we're sorry that Evri let you down, we're glad we could step in and resolve the issue for you quickly.

Your satisfaction is our top priority, and we truly appreciate your understanding.

It’s wonderful to know we could bring a little bit of joy in an otherwise hectic time.

Thanks again for your continued support – we're looking forward to serving you again soon!

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service as always

September 8, 2025
Vapouriz logo

Reply from Vapouriz

Hi Ian,

We appreciate you taking the time to leave us this great review! We are happy to hear that you are pleased with our service.

We hope to serve you again soon.

Kind regards
Rose

Rated 5 out of 5 stars
Verified

Great service

Great selection of different products. Always fast delivery and never an incorrect order

September 8, 2025
Vapouriz logo

Reply from Vapouriz

Hi Kate,

Thank you for your lovely feedback!

We're so pleased to hear you're happy with our product range and service – and it's great to know your orders have always arrived correctly and on time.

We really appreciate your continued support and look forward to serving you again soon!

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service

September 8, 2025
Vapouriz logo

Reply from Vapouriz

Hi Nicky,

Thank you so much for your kind words!

We're really pleased to hear you were happy with the service.

We hope you serve you again soon.

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified

Faultless

Easy to order, fast delivery , reasonable price, use them monthly

August 20, 2025
Vapouriz logo

Reply from Vapouriz

Hi Delia,

We appreciate you taking the time to share your feedback. We're happy to hear the ordering process was easy, delivery was fast, and the price was reasonable.

We hope to welcome you again soon!

Kind regards
Rose

Rated 5 out of 5 stars
Verified

Always prompt service

Always prompt service. Good product that I have used since 2012.

August 21, 2025
Vapouriz logo

Reply from Vapouriz

Hi Mary,

Thank you for your continued loyalty since 2012!

We’re pleased to hear you’ve consistently enjoyed our prompt service and quality products.

We look forward to supporting you for many more years to come.

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified

Great product and price

I’ve used vapouriz for years never been let down, even throughout COVID deliveries were prompt and prices remain at a good price.

August 22, 2025
Vapouriz logo

Reply from Vapouriz

Hi Ann,

Thank you for your continued support over the years!

We’re delighted to hear you’ve consistently enjoyed our products and pricing, especially during challenging times like COVID. Providing reliable service and great value is something we take pride in.

We look forward to continuing to serve you.

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified

For the last 10 years ish I have used…

For the last 10 years ish I have used Vapouriz. The reason? Excellent service, great prices and excellent products.

August 22, 2025
Vapouriz logo

Reply from Vapouriz

Hi Andy,

Thank you so much for your incredible loyalty over the past 10 years!

We truly appreciate your kind words about our service, pricing, and products. It means a lot to us to have customers like you who continue to choose Vapouriz time and time again.

We look forward to many more years of serving you and are always here if you need any assistance.

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified

Wery good service!!

September 5, 2025
Vapouriz logo

Reply from Vapouriz

Hi George,

Thank you for your kind words!

We’re delighted you’re happy with our service.

We look forward to serving you again soon!

Kindest regards,

Rose

Rated 1 out of 5 stars
Verified

Not yet received which is unusual as…

Not yet received which is unusual as the delivery is normally good. At the Evri depot and no confirmation from them about when the items will be delivered.

August 21, 2025
Vapouriz logo

Reply from Vapouriz

Hi,

We're terribly sorry to hear that you haven't received your order yet — especially as we understand this is unusual based on your past experiences.

One of our customer service advisors will be in touch shortly to assist you further and help resolve this issue as quickly as possible.

We really appreciate your patience and thank you for bringing this to our attention.

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified

Response

Although my parcel was not delivered by Evri, the response from you was excellent and replacement arrived next day

August 27, 2025
Vapouriz logo

Reply from Vapouriz

Hi,

Thank you for your honest feedback.

We’re sorry to hear about the delivery issue with Evri, but we’re glad our team was able to respond quickly and get your replacement to you the next day. Providing excellent customer service is very important to us, and we’re pleased we could resolve this for you promptly.

We look forward to welcoming you back and are always here to assist with any future orders.

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified

Prompt service and delivery

Prompt service and delivery

September 2, 2025
Vapouriz logo

Reply from Vapouriz

Hi Christine,

Thank you for your feedback!

We’re glad to hear you’re happy with our prompt service and delivery.

We hope to serve you again soon.

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified

The best quality

I buy menthol special blend for a smooth vape it is perfect it was very quick ordering on line to the delivery I wouldn't purchase anywhere else now

August 19, 2025
Vapouriz logo

Reply from Vapouriz

Hi,

Thank you so much for your kind words!

We're delighted to hear that you're enjoying the Menthol Special Blend — it's a firm favourite for a smooth, refreshing vape. It’s also great to know you found the online ordering process quick and the delivery prompt. That’s exactly the experience we aim to deliver every time.

We truly appreciate your loyalty and look forward to serving you again soon.

Kindest regards,

Rose

Rated 5 out of 5 stars
Verified

Go direct

I should have ordered directly from Vapouriz before as I get loyalty points, as well as the good price, 4 for £10, and fast delivery.

August 17, 2025
Vapouriz logo

Reply from Vapouriz

Hi,

Thank you so much for your review!

We're really glad to hear you’re happy with the pricing and impressed with our fast delivery service. It's great to know you've now discovered the added benefit of earning loyalty points when ordering directly from Vapouriz — it's one of the many ways we like to reward our regular customers.

We look forward to welcoming you back soon.

Kind regards
Rose

Rated 5 out of 5 stars
Verified

Excellent as always.

August 19, 2025
Vapouriz logo

Reply from Vapouriz

Hello Julian,

Thank you so much for your kind words! We're thrilled to hear that your experience was excellent as always. We truly appreciate your continued support and look forward to serving you again soon!

Kind regards
Paul

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