Jeff Westover was a pleasure to work with. He sent us all papers we needed for our closing with out fail. He also responded to questions and sent us the approval we needed to fix some typographical... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Jeff has been fantastic and helping me through the whole pay off closing process and offered excellent guidance ! i appreciate you and your whole team !
Company replied
Communications were quick, precise and timely . Rarely, if ever, were phone calls unanswered and questions unanswered. Our Equity agreement was thorough, adhered to , and closed out in a mutually a... See more
Company replied
We purchased a house with Unison in March 2020. We had our plan worked out which included refinancing the mortgage. We were told by Steven that many Unison Clients do exactly that. When it became time... See more
Company replied
Company details
Written by the company
Unison is a San Francisco and Omaha, Nebraska based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through equity sharing agreements, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit www.unison.com or follow us on Instagram and LinkedIn.
Contact info
4 Embarcadero Center Suite 710, 94111, San Francisco, United States
- 4159924200
- together@unison.com
- unison.com
4.3
Excellent
204 reviews
Jeff has been fantastic and helping me…
Jeff has been fantastic and helping me through the whole pay off closing process and offered excellent guidance ! i appreciate you and your whole team !
July 23, 2025
Unprompted review
Reply from Unison
We’re so glad to hear that Jeff was able to guide you through the payoff and closing process with care and clarity. Your appreciation means a lot, not just to Jeff, but to our entire HPT team who work hard to support each client every step of the way.
Jeff Westover was a pleasure to work…
Jeff Westover was a pleasure to work with. He sent us all papers we needed for our closing with out fail. He also responded to questions and sent us the approval we needed to fix some typographical errors on the release documents needed for recording. He is a credit to your company. I look forward to working with Jeff again soon.
July 2, 2025
Unprompted review
Reply from Unison
Thank you so much for your kind and thoughtful feedback. We're so glad to hear that your experience with Jeff was a positive one. He takes great pride in providing clear, timely support, and it means a lot to see that reflected in your experience.
We truly appreciate you taking the time to share your review. It not only encourages our team but also helps others feel confident in working with us. We look forward to the opportunity to work with you again in the future!
Communications were quick
Communications were quick, precise and timely . Rarely, if ever, were phone calls unanswered and questions unanswered.
Our Equity agreement was thorough, adhered to , and closed out in a mutually acceptable manor! Would I recommend? Absolutely!
Bob Berube
June 20, 2025
Unprompted review
Reply from Unison
We're glad to hear that communication met your expectations and that the equity agreement process was smooth and clear from start to finish. Your feedback truly means a lot to us.
It’s always our goal to deliver a respectful, transparent, and efficient experience, so knowing you’d recommend us is the highest compliment we could receive.
Wishing you all the best, and don’t hesitate to reach out if we can be of help in the future!
It was a pleasure working with Mary…
It was a pleasure working with Mary Kate Walter because of her professionalism explaining every detail made the process go smooth and easy . I would highly recommend her.
February 5, 2025
Unprompted review
Reply from Unison
Thank you for your review, Shannon. At Unison, we take customer feedback very seriously, and appreciate the opportunity to learn how we can improve our service to our homeowner partners. I have reached out to request more information so that we can better understand your experience, and why it seems to have been so negative.
Funding Process Review
Although my process took a bit longer than normal to receive the funds. I do have to "Thank" Mary Kate for helping me understand and get through the entire process. Mary Kate communicated frequently to keep me updated and aware of the processes. She was very professional and knowledgeable of the processes.
April 5, 2024
Unprompted review
Reply from Unison
Hello Ted, thanks so much for taking the time to leave a review. We are more than happy to pass your praise onto Mary Kate! Communication and accessibility are very important to us at Unison, and we're thrilled to hear that Mary Kate exemplified those values while working with you. If you have any questions throughout the remainder of your agreement, please don't hesitate to get in touch!
Invited
Great Experience
Easy, fair process.
Allowed me to payoff my summer home and make needed replacements in my home. Recommend highly.
October 15, 2023
Reply from Unison
Hello James, and thank you for your review! We're always happy to hear the success stories of how our homeowners use their funds to live their best lives.
Without blasting this company with the…
Without blasting this company with the worse reviews possible over social media all I'll say is run, run far and fast as you can from this company. I actually will say a few things. First their customer service is a joke after being assigned a rep and a senior manager at that I had sent over 60 e-mail to him over a 3month period of time asking, pleading and eventually begging for a phone call from them and over that period of time I had never received a single phone call not one. Second I turned in all the required documents that were asked for only to have them ask for them again and again by this time I had so started working with H_____P they had me done and funded in 5wks. Unison is still asking for documentation again. People if you ever listen to what reviews say believe this one run and don't look back .
August 4, 2023
Unprompted review
Reply from Unison
Hello Russell, and thank you for taking the time to leave a review about your experience with Unison. I can assure you that it is the standard practice for our team to work timely with our homeowners and provide realistic expectations about time-frames at the beginning of the process; certainly, never receiving a call-back is not at all usual. In some circumstances, we sometimes need to request additional documents, which can cause a delay--however, I'm not sure whether that was the case here. Unfortunately, you did not respond to our request for more information about your specific experience. We do acknowledge that our equity sharing agreements are not a perfect fit for everyone, but we are committed to trying our best to help those we can, and ultimately have many satisfied customers.
We have one person to work with us.
We have one person to work with us.
(Daniel Chung)
We’ve been able to have repairs done to our home, which we did not have the funds to do the repairs with.
We were also able to pay off some bills.
August 22, 2023
Unprompted review
Reply from Unison
Hello Vivian, thanks for your review! We're so pleased to hear that you're able to make these repairs and clear out some bills. If you have any questions along the way, please feel free to reach out to our Home Partnership Team at any time!
Smooth, Straightforward Process
Equity sharing with Unison allows us the ability to renovate our kitchen and primary bathroom. It's a great solution for those who don't want a monthly payment but it needs to be a good fit based on your circumstances. I thought the process went very smoothly and our Unison Account Executive kept us informed every step of the way. I'm confident that it was the best decision for us.
June 27, 2023
Unprompted review
Reply from Unison
Thank you for your review, Sara! We know that our equity sharing agreements are not a one-size-fits-all solution for everyone, and are delighted to hear that it has proven to be a good one for you. It's wonderful to learn that the funds are going towards renovations--we hope you love your improvements! Please let us know if you have any questions, at any point during our partnership.
Very positive experience
I praise Unison for how pleasant the staff interaction was during my whole process from application to receiving the funds. The process was explained thoroughly and I was allowed the time to read and reread the agreement. I give Unison a “thumbs up” for sure…..
July 14, 2023
Unprompted review
Reply from Unison
Hello Vicky, and thank you very much for your review! We never want to rush anybody to sign their agreements; it's extremely important to us that our homeowners understand the ins and outs of the equity sharing agreement. Therefore, we are happy to hear that you felt you had both the explanations and the time you needed to make the best decision for yourself and your family. Please feel free to contact us with any questions that you have at any time during the length of your agreement!
Decent deal,good communication
August 17, 2023
Unprompted review
Reply from Unison
Héctor, thank you for your review! Communication is extremely important to us, so we encourage you to continue to reach out with any questions you may have throughout the course of your agreement. Thanks again!
Great Unique Product
Great Unique Product. Unison was very informative on the unique agreement they offer. It works well for my situation.
October 12, 2022
Unprompted review
Reply from Unison
Thank you, Ryan; we're so happy that our equity sharing agreement is a good fit for you! We know that our agreements are still relatively new, so we greatly value customer education and transparency so our homeowners know that they're making the best decisions for themselves and their families. If you have any questions at any time, please reach out and let us know!
"Be patient"
The process was a bit longer than I thought. But it was worth the wait. Brandon was in constant communication. I should of taken more money out, but took what I needed.
April 3, 2023
Unprompted review
Reply from Unison
Hello Ronald, and thank you for leaving a review. We're happy to hear that Brandon was so accessible and communicative--this is one of our core values! Please feel free to reach out with any questions that you have at any time.
Excellent service and Ethical
Excellent service and Ethical.
They are very professional and assist with any questions.
March 1, 2023
Unprompted review
Reply from Unison
Thank you very much for taking the time to leave a review, Cory! It's important to us that our homeowners feel comfortable asking questions, and we hope you continue to do so as you progress through your partnership with us.
The Service Coordinator we worked with…
The Service Coordinator we worked with - Mary Kate Watson was awesome! She was always available to answer questions and when I had issues downloading documents, she would allow me to send them to her directly. She made the process very easy. The only negative thing we experience was the funding. It took longer than normal to get are proceeds. We got approved right in the middle of the debt ceiling limit debate and I am sure investors were worried about letting go of money just in case the debt ceiling wasn't raised. Shortly after it was announced that the debt ceiling was going to be raised, we received our funds. Moving forward, I just believe that once someone is approved, that money needs to be readily available. Outside of that, I have nothing bad to say about our experience.
April 20, 2023
Unprompted review
Reply from Unison
Hello Brent, and thank you for your review! I am happy to pass on your praise to Mary Kate, and am thrilled to hear that she was so accommodating during your application process. When it comes to the timeline before funding, we are committed to getting the funds to homeowners as soon as possible; unfortunately, this timeline sometimes varies due to factors that are beyond our control. Again, thank you for taking the time to provide a review!
Stay away!!
If I could give a - negative score I would.. it’s real simple.. if you want to keep yourself out of quicksand then stay away from Unison .. for a small investment on their part, you’ll soon loose all your equity… they make it almost impossible to refinance or buy them out.. as they increasingly pillage all your equity. Do your homework and you’ll see..
August 4, 2023
Unprompted review
Reply from Unison
Dear Kristie,
We're sorry to hear about your experience with us, though we are also thankful that you've taken the time to leave a review. Your concerns are important to us.
We do want to reiterate that Unison performs a thorough informative review with all our customers throughout the application process and provides all customers with written materials previous to signing the contract (such as the Program Guide). When an offer letter is presented to an applicant, all contractual policies are disclosed, including any fees, the original appraised value of your property, the investor percentage, and the amount that will be funded to you. Unison also encourages everyone to present the detailed terms to their financial or legal advisors for input. If you have any other concerns or questions, please feel free to contact our Homeowner Partnerships team.
Its Real
At First, I was very nervous and skeptical about this kind of agreement. I had never heard of such a program. I asked a few people and my mother-in-law and no one knew what I was talking about. Why would a company want to invest in my home, In the small town we live in? Well as the days went by and the information was asked and given, I felt more and more at ease. My Program representative Colleen always kept in contact and whenever I had a question she was there to answer. Since receiving our funds, we have been able to upgrade the Redwood Fence around the entire perimeter of our house, pour an area of concrete to make our back yard cleaner and more presentable plus now we can say our home has RV parking. We have 42 windows and two doors ordered to be replaced for the outside shortly. We are also going to look into a small master bath remodel, carpet upgrades and kitchen floor upgrade. We are so happy and as these things get done, we are so happy and are having a bit of fun doing it.
Thanks again to our Unison Team, we couldn't have done these upgrades to our home without you.
August 3, 2023
Unprompted review
Reply from Unison
Dear Crystal-
Thank you for taking the time to leave a review! We're thrilled that Colleen was so accessible, and will pass on the compliment at first opportunity. It sounds like you're doing some wonderful renovations; enjoy the end results! If you have any questions at any point about your Unison Agreement, please don't hesitate to reach out to us.
Excellent service and excellent terms…
Excellent service and excellent terms and conditions.
January 2, 2023
Unprompted review
Reply from Unison
Thanks so much for your review, Masood! We appreciate the feedback.
Great Experience
The process was relatively quick, but super easy! Everyone was very helpful and communicative throughout the process. We got to do things to our home we never thought would be possible because of Unison!
March 31, 2023
Unprompted review
Reply from Unison
We greatly appreciate your taking the time to leave this review--and are so happy to hear that we could help you transform your home!
Communication is deeply important to us and is rooted in our company's values, so we are especially glad to hear that our team's was on point! Thanks again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.