Verified
Very helpful staff. Went out of their way to facilitate a package to me abroad, and then was on hand for (pretty much) daily updates, as I couldn’t access the system from my end! Craig, you’re a sta... See more
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Verified
UK GLOW is super Great fun and effective party celebration and novelty products - we really enjoyed halloween with them.. Super delivery too. Highly recommend.
Verified
I still haven’t received my order that I placed on 29th November. I have made contact but have been refused a refund, with with blame being placed on Royal Mail strikes. I understand that there are st... See more
Verified
Quick delivery, good value. Used this company twice.
Company details
Written by the company
UK Glow has now closed.
Contact info
Unit 1, Stanley Green Industrial Estate, BH153TH, Poole, United Kingdom
- 0330 229 3678
- hello@ukglow.com
- ukglow.com
4.1
Great
26 reviews
Verified
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Verified
Outstanding customer service
Very helpful staff. Went out of their way to facilitate a package to me abroad, and then was on hand for (pretty much) daily updates, as I couldn’t access the system from my end! Craig, you’re a star!
Will definitely be returning for future products.
June 4, 2023
Verified
Stay away from this pigpen
Don't waste your money and time on this cheap dropshipping place. Make yourself a favour and stay away from this pigpen. Low quality, late deliveries and poorer customer service
June 8, 2023
Verified
Ordered 2 hats but received wrong…
Ordered 2 hats but received wrong colour as they explained original ones ordered were discontinued they Very kindly refunded for 2 hats and said no need to return the ones i received excellent service Thankyou
June 11, 2023
Verified
Brilliant will use again
June 4, 2023
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Verified
Good service
March 14, 2023
Verified
Verified
Verified
Great Experience
Good quality item, fast delivery. Emailed them and also spoke on phone, good friendly communication both times.
December 16, 2022
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Verified
Fabulous gift
January 16, 2023
Verified
first class
Products are great and delivery was good. A couple of questions that I asked were answered very promptly. Excellent company and would highly recommend
January 3, 2023
Verified
I still haven’t received my order that…
I still haven’t received my order that I placed on 29th November. I have made contact but have been refused a refund, with with blame being placed on Royal Mail strikes. I understand that there are strikes but 3 weeks is an absolute joke. I have received plenty of other items via Royal Mail that I ordered after this order from UK Glow. APPALLING.
November 29, 2022
Verified
Great product
December 8, 2022
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Verified
Amazing service
Amazing service
Delivered to home last minute
I would highly recommend
December 3, 2022
Verified
Haven’t received item
Haven’t received item. Emailed to chase up but no one has got back to me. Desperate as the product is for this Friday 9th December. Paid express delivery 😡
November 27, 2022
Verified
UK GLOW is super
UK GLOW is super
Great fun and effective party celebration and novelty products - we really enjoyed halloween with them.. Super delivery too. Highly recommend.
November 7, 2022
Verified
Fast postage and extremely helpful…
Fast postage and extremely helpful service when speaking on the phone. The website is simple to use. Will definately use again
November 3, 2022
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Verified
Verified
Delivery wasn't as stated and they…
Delivery wasn't as stated and they don't blow up, they arrived after my child's birthday
October 31, 2022
Reply from UK Glow (Closed)
Hi Gemma,
I'm sorry you haven't had a great experience. The item you ordered is inflatable, and I'm unsure as to why they wouldn't blow up. We have not had any other complaints in this matter regarding this product. I am also unsure as to why you haven't attempted to make contact with us regarding this issue. We always want to keep our customers happy, and would have offered to provide you replacements.
At present, I'm sure you're aware, there have been Royal Mail Strikes, and this is shown as an important notice on our website. (At the top of the website in red to maximise viability) - we use Royal Mail as an Economy shipping solution, and other partners such as DX and DPD for faster delivery.
If you would like to discuss, please contact us at hello@ukglow.com and I'll be happy to assist further. As a goodwill gesture, we will refund 20% of your order. Please look out for confirmation in your emails.
Best,
Benjamin @ UK Glow
Verified
Fab products and service
Really quick and easy service. The products are fab quality.
October 25, 2022
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