Two Way Direct Reviews 1,176

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the wide selection of products available, often finding what they need at competitive prices, sometimes even better than those offered by other major online retailers. People highlight the ease of ordering and the speed of delivery, with some expressing satisfaction at receiving their orders promptly. The quality of the products generally meets expectations, contributing to a positive user experience. However, some consumers report issues with their orders, delivery times, and communication. Some reviewers mention delays in shipping, receiving incorrect items, or a lack of updates on back-ordered products. Other consumers express frustration regarding customer service, citing instances where calls were not returned or emails went unanswered. These mixed experiences suggest that while many people are satisfied, there are areas where the business could improve to ensure a consistently positive experience.

Based on these reviews

Rated 4 out of 5 stars
Verified

Although the items I originally ordered and paid for weren't in stock at the moment, it was nice to have someone immediately and efficiently contact me and let me know. He offered alternative solution... See more

Rated 4 out of 5 stars
Verified

The battery I ordered arrived just as ordered. The only reason not to give five stars is the shipping time. Shipping took eleven days from order to delivery by USPS. I live about 35 miles from where t... See more

Rated 4 out of 5 stars
Verified

Overall satisfied with service. Recently received shipment with two items ordered. Packing slip stated that two items were delivered but there was only one item in the box. I called customer service a... See more

Rated 4 out of 5 stars
Verified

Ordering was easy and took less than 5 minutes to complete. The only thing I was not pleased with was that I did not get a chance to print my final receipt nor did I receive it in my email. This i... See more

Rated 5 out of 5 stars

Our church recently underwent a massive security upgrade with equipment and resources. With limited time, we made several phone calls and met Liam Armitage. Liam was very knowledgeable and super quick... See more

Rated 5 out of 5 stars
Verified

Easy to navigate and find what you're looking for on their website. Customer service is awesome.

Rated 5 out of 5 stars
Verified

After I ordered an antenna online for my old hand held Vortex two-way radio, I received a phone call from a company representative concerning my order. She spent quite awhile making sure I had ord... See more

Company replied

Rated 5 out of 5 stars
Verified

Everybody being friendly and welcoming me as soon as I came into the dealership, from the sales rep all the way to the service and parts department. I felt like I was given a fair deal when it came to... See more

Rated 5 out of 5 stars
Verified

I found dealing with Two Way Direct easy... ordering online was seamless and they delivered as promised. I ordered replacement batteries for my two way radios.. they were new, they fit, and charged u... See more

Rated 5 out of 5 stars

Shelley Herbst and Duggy Schmidt were absolutely amazing. Very professional and responsive. You can count to two way direct to get good products, good advice, fast. I highly recommend!

Rated 2 out of 5 stars
Verified

After a few phone calls, it was determined the items from my order that was placed on 20 May are on back order. No communication regarding this order from the staff. As of 19 June, the items have not... See more

Rated 3 out of 5 stars
Verified

The order was shipped fast but the postal service moved the order terribly slow and to Freeport tx which is 200 miles out of any nearest route to Trinity tx. I will only shop and order with vendors th... See more

Rated 5 out of 5 stars
Verified

Quick Shipping! I was also impressed by the phone call to verify information and discuss savings on future orders. Will definitely use again.

Rated 5 out of 5 stars
Verified

I had great service! I ordered the headsets, and they arrived the very next day. I even received a follow-up call from our Regional Manager to introduce himself. Overall, a great experience—thank you!... See more

Rated 5 out of 5 stars
Verified

I needed specific replacement antennas for an Icom radio that had been recently discontinued but we still have in-service for volunteer activities. Had the parts in-stock and got what I needed. No fus... See more

Rated 5 out of 5 stars

Thank you, Duggy, and Ryan for Making My Purchase of (2) XTR-300 Digital 2 Way Radios. Communication and Connectivity are Important to Me And My Family. And I Am Loving these Radios. Pleasure Working... See more

Company replied

Rated 5 out of 5 stars
Verified

Product is as described. Ear hook was a little to big for my ear,but was able to cut it down some for that perfect fit.

Rated 5 out of 5 stars
Verified

easy online ordering- using Fedex to ship instead of usps is the absolute way to ship. Thank You !!!!!

Rated 2 out of 5 stars
Verified

I was told by email from the customer service tech Malek that the item I ordered on line was no longer offered by your company. He tried to upsale me for $40 plus shipping. No one ever responded t... See more

Rated 2 out of 5 stars
Verified

I had called My Two Way Direct business rep as I had questions on upgrading my business communications and questions on some radios I had recently purchased. I left a message as my account rep (Josh... See more

Company replied

Rated 2 out of 5 stars
Verified

Not worth going into a lot of detail. But was let down with our experience of having radio's reprogrammed. Ordered additional radio's as a emergency fix only to find out a week later they were back... See more

Rated 5 out of 5 stars

I just bought 'Icom BEE F33GS MB TAN Carry Case' on TwoWayDirect.Com these are by far the best radio cases on the market, i use them for our radios on the farm but also use them for my belts glass's... See more

Rated 5 out of 5 stars

I was very happy with my experience getting a quote, purchasing new radios and then receiving my order. It was all done in a short amount of time that I thought would take much longer. Paul Pelkey w... See more

Rated 2 out of 5 stars
Invited

When I last ordered the equipment, I had nothing but problems. There ended up being several orders place because the web site keep crashing. When I spoke with rep. on the phone he was able to fix it b... See more

Company replied

Rated 5 out of 5 stars

I have used Two Way Direct Multiple time for our business needs and they have always exceeded my expectations! They have great prices, service and we get the products we need to sustain our busi... See more

Rated 3 out of 5 stars
Verified

I placed an order with this company. Because it's in California. Thinking I would get my purchase on time for work. I was never able to check the status of order online. I got a call about a tracking... See more

Company replied

Rated 3 out of 5 stars
Verified

Fast shipping, but I received the incorrect item. For the molded semi custom earpiece, it says to specify what size and which ear you need when checking out. I requested a left medium, but received... See more

Company replied

Rated 2 out of 5 stars
Verified

The knob that screws into the radio and connects the radio to the head set wire broke easily and now I have to return it and get another one. I didn't even turn the knob that hard. It shouldn't brea... See more

Company replied

Rated 2 out of 5 stars
Verified

Order a Radar Detector specifically from this site as it was listed as "IN STOCK" and I had a long trip coming up. After the order was placed... and My credit card CHARGED... the next communication w... See more

Rated 5 out of 5 stars
Verified

I've ordered 3 radios in the last month and will probably purchase all radios here in the future. Paul called me just to see if there was anything I needed help with and to make sure I was satisfied.... See more

Rated 5 out of 5 stars

I was very satisfied with my experience with Cesar ordering headsets for our Trail Response Vehicle radios. They arrived quickly and work perfectly. They will go a long way in improving safety and eff... See more

Rated 2 out of 5 stars
Verified

Your company should probably monitor shipping and sales a little closer prior to sending someone a survey. I placed my order on 4/18 and today is 4/28 and I still have not received it. When I placed... See more

Rated 2 out of 5 stars
Verified

12 days to ship an item that is in stock? I did have my order verified but shipping time is ridiculous. Then it was shipped USPS and we don't actually have a mailbox here. I was told it was actuall... See more

Company replied

Rated 2 out of 5 stars
Verified

Ordered online and received confirnation that my item was ready for shipping. Was sent a tracking number and an expected delivery date. Tracking number said expected delivery date was this past Fr... See more

Company replied

Rated 5 out of 5 stars
Verified

I don't know how big a company Two Way Direct is, but they operate like a small company. In other words, they treated my order as if we really mattered to them. I felt valued as a customer. That seems... See more

Rated 4 out of 5 stars
Verified

Outstanding response from sales staff when asking questions. Very fast getting the order out the door. Well packed and arrives when expected and you can use your own shipping account. All in all a... See more

Rated 5 out of 5 stars

I am very happy with the quality of service so seldom seen anymore. I especially want to thank Ari for helping me with a programming issue. His knowledge and ability to walk a non-tech person was pric... See more

Rated 5 out of 5 stars

Quick and easy ordering with a flexible, on the fly ability to change shipping address. Very competitive pricing and fast shipping. I don't bother shopping around anymore. If I do find a slightly b... See more

Rated 5 out of 5 stars
Verified

I was very pleased with Two Way Direct. I had very timely and accurate feedback regarding questions I had with my order, and I was even offered some of the other services that Two Way Direct can provi... See more

Rated 5 out of 5 stars

I was looking for an earpiece for a two way radio that I use at work. I was extremely impressed with the selection of Motorola products offered at Two Way Direct, Inc. The prices were lower than on A... See more

Rated 4 out of 5 stars

I knew what I wanted and was able to find it at the best price at Two-Way Direct. Having just ordered it, I haven't received and ensured that the process goes well yet, but I'll get back here to upda... See more

Rated 4 out of 5 stars

Had to find a replacement mic for my ID51A. I came across the site using Google, but wanted to confirm the part I was ordering was compatible with my radio. I noticed the 24/7 Support badge on the... See more

Rated 4 out of 5 stars

I have looked for these batteries for the school and the average price per battery is $80.00. Twowaydirect had the best prices. I will look into ordering all our batteries and additional radios from t... See more

Rated 4 out of 5 stars
Verified

I appreciated the follow up by Sam Cournoyer once we placed our order and after we received our order. I now know who our contact is for order additional equipment in the future. Thank you!

Rated 4 out of 5 stars
Verified

After a bunch of emails and a phone call, I was able to pick up my order today. Only change is when package is delivered to a location other than requested that should not happen

Rated 3 out of 5 stars
Verified

I received confirmation of my order over a week ago and never received any conformation of a ship date. As of today 10/2, it appears that my order still has not shipped.

Rated 3 out of 5 stars
Invited

In this day in age, when returns at most retailers can be made up to 90 days, this place really needs to consider revamping their policies.

Company replied

Rated 5 out of 5 stars

An absolutely perfect experience! From the moment of first contact with Liam Armitage, everything was perfect. Liam figured out what I needed (I didn't even know!) and worked up a proposal for me.... See more

Rated 5 out of 5 stars
Verified

The ordering process was very easy. The delivery was quite prompt, quicker than I was expecting. I will definitely order again if needed.

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Company details

  1. #93 of 111 best companies in Electronics Store

Information provided by various external sources

Two Way Direct designs and delivers professional-grade wireless voice and data communication solutions for businesses and government entities. The company provides products including two-way radios, accessories, rugged mobile devices, enhanced push-to-talk (EPTT), land mobile radio (LMR) to Long Term Evolution (LTE) interoperability, vehicle networking, live streaming video surveillance solutions, portable rapid deployment broadband kits, rugged laptops, tablets, telematics GPS tracking and much more. As one of a select number of FirstNet dealers, Two Way Direct is able to activate FirstNet service across a number of FirstNet Ready™ and capable devices, making critical communications capabilities more accessible to public safety entities working with Two Way Direct.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews


Rated 1 out of 5 stars
Verified

I still haven't received my order

I still haven't received my order. They emailed me direct asking preference and clarification for which radio I wanted, which I thought was great. I could get it right the first time. But then through the process, the guy on their end disappeared and my items still have not arrived. I emailed to see what's going on and get a message saying they'll look into it, but still no follow up........

October 16, 2025
Rated 5 out of 5 stars
Verified

Great headset

Product is as described. Ear hook was a little to big for my ear,but was able to cut it down some for that perfect fit.

October 6, 2025
Rated 5 out of 5 stars
Verified

Quick Shipping

Quick Shipping! I was also impressed by the phone call to verify information and discuss savings on future orders. Will definitely use again.

September 11, 2025
Rated 1 out of 5 stars

Truly Worhtless

Went out of my way to give these guys our company business for 30 Hytera VM780s. Reps don’t know the products, literally googling my questions while I was on the phone (I called them), then twice made promises to call me back…and evidently just ghosted me. Terrible service - while I’m trying to give them money!

August 18, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

I have tried to contact you no less…

I have tried to contact you no less than 5 times to get tech support to call me about programming 2 hytera 782 HP radios that I am having trouble with. Each time the receptionist says someone will call you back. I have yet to get a call back. Your customer service is nonexistent.

August 12, 2025
Rated 1 out of 5 stars
Verified

Terrible customer service with no returns

I bought a couple headsets for 2 way radios. I received no email communication on the shipping. Once they showed up they had the wrong connector. I didnt even open the packages but they are refusing to allow me to return them. I wont be doing any business with them again and I would not recommend them to anyone.

July 29, 2025
Rated 1 out of 5 stars
Verified

No Return Policy?!?

The headset I ordered won’t work for what I need it to work for. It doesn’t the right quick connect. When I contacted Two Way Direct about returning it I was told that they do not accept returns. The headset shipped without any sort of order information in the box with it. So I have mailed the headset back to the address it came from and am disputing the charge to my credit card. I will never do business with this company again and I cannot recommend that you do business with them either.

July 22, 2025
Rated 1 out of 5 stars

I used an over-the-ear headset for work…

I use an over-the-ear headset for work on a daily basis. My old headset died. I needed a replacement. I found what I thought was a compatible headset on twowaydirect.com. They shipped it to me inside of a few days. It was not what I thought it would be. I contacted them to arrange a return. They refuse to accept the return. This merchant is a scam. I will be shipping it back to them and they are welcome to do whatever they would like with it. I will NEVER order anything through twowaydirect.com again. I would recommend that you don’t use this merchant either. I am disputing the credit card charge.

July 23, 2025
Unprompted review

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