Tudorsrus Ltd. Reviews 94

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service provided, highlighting the friendly and superb communication. Consumers appreciate the knowledge and enthusiasm displayed, particularly regarding the watches. Many reviewers, initially skeptical due to the company's relatively new status or business address, were quickly reassured by the professionalism and transparency of the service. People also commend the delivery service, noting the speed and care taken in packaging. The pricing is considered keen and fair, with many reviewers expressing satisfaction with the value they received. The overall transaction process is described as smooth, honest, and straightforward, leading to high recommendations and repeat business.

Based on these reviews

Rated 5 out of 5 stars
Verified

Buying a used luxury watch from an online dealer is always a nervy experience. Russell quickly settled any concerns ans a super smooth px and purchase followed. All conducted over WhatsApp (or phone)... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent experience. Good chat initally over whatsapp with Russell, followed by phone call to finalise. Gave me the confidence to buy direct rather than at extra cost thru ebay which you can find T... See more

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Rated 5 out of 5 stars

Where do I start traded in two watches for a Rolex bluesy and what turned up some something that was even better than the pictures Russel sent me it looked good in the pictures but in reality it’s stu... See more

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Rated 5 out of 5 stars

I can’t recommend Tudors'R'us highly enough. I’ve both purchased and sold watches through them, and each experience has been seamless. Russell delivers truly 5-star customer service, always prompt, pr... See more

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Rated 5 out of 5 stars

Thanks Russell, great service and my watch was exactly as described I can see why you have so many 5star reviews and I can confidently add mine to that list . I Would happily do business with you aga... See more

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Rated 5 out of 5 stars
Verified

Great service.. and great price. Third watch from Tudorsrus. I would highly recommend buying from Russell, great communication through the whole process.

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Rated 5 out of 5 stars
Verified

Russell absolutely deserves each and every 5* review he’s received so far. He was responsive (at a time he rightly should have told me to sod off), provided a couple of additional photos to help rea... See more

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Rated 5 out of 5 stars
Verified

Beautiful Tudor watch supplied by Tudors R Us.Lots of help from Russell when my bank put obstacles in front of my purchase (very annoying), but we got there in the end.Nice price. Superfast delivery.... See more

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Rated 5 out of 5 stars

Absolutely outstanding service. The watch was in pristine condition, and Russell contacted me to keep me informed from start to finish. The price was great, postage was fast, and everything arrived we... See more

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Rated 5 out of 5 stars

I was chuffed with the price, service from Russell and most importantly my new watch! The watch was sent within 24 hours of my purchase. There were some issues on Royal Mail’s side, but Russell trac... See more

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Rated 5 out of 5 stars
Verified

My first Tudor watch, and a model I've been after for quite some time. Great dealing with Russell and I'd highly recommend visiting his site if you are searching for Tudor timepieces. 5 star ser... See more

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Rated 5 out of 5 stars
Verified

I was sceptical to buy from him because the business address is basically a home address but after a deep research thanks to trustpilot reviews and eBay reviews I decided to trust. Mr Russel... See more

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Rated 5 out of 5 stars

So, I was nervous about my purchase, mainly because I’ve only ever paid top dollar at a High street jeweller in the past…I need not of worried. The contact, process and Russell sorting it all out is... See more

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Rated 5 out of 5 stars

Over the past couple of weeks I have bought 2 watches from Russell, A Pro and a Ranger. The reasons I got them from him are because the prices are fair, the communication whether by email or phone i... See more

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Rated 5 out of 5 stars

I was initially skeptical about sending my watch off with nothing more than an email agreement, especially in a world where scams are all too common. However, Russell quickly proved my concerns unfoun... See more

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Rated 5 out of 5 stars
Verified

So glad that we found Russ, very helpful, very easy to communicate with. Bought my first Rolex of him, and I mentioned that my dream watch would be a bluesy, and within 5 days of that conversation he... See more

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Rated 5 out of 5 stars
Verified

Very genuine and helpful service from someone who clearly loves watches. Great speedy communication and very nice product. The buying process was made extremely straightforward. Thanks very much!!

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Rated 5 out of 5 stars
Verified

I was sceptical given it's a relatively new company, but so glad I bought! Watch is amazing and at a great price. I even messaged Russel on WhatsApp as I wanted it within a few days and he posted ne... See more

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Rated 5 out of 5 stars

Brilliant service from Russell start to finish. Very helpful and informative and got a more than fair deal on a Black Bay 58. Came exactly as described with overnight shipping, he even offered to siz... See more

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Rated 5 out of 5 stars

Absolute ease & pleasure trading one Tudor for another . From first contact to receiving my watch the process was simple , pleasurable & flawless . The whole experience should leave ADs embarras... See more

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Rated 5 out of 5 stars

I called Tudorsrus about my watch and got some great advice around selling it. So much so, I agreed a price with them and they sold it for me. Unlike certain other used watch resellers, they're not... See more

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Rated 5 out of 5 stars
Verified

I have found the company and Rus to be professional ,helpful and value for money. The communication is excellent with great customer service. I have purchased two items this week and will be back, (... See more

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Rated 5 out of 5 stars
Verified

Absolutely fantastic service, from start to finish. Great communication with Russell. The Watch..is as described. Packed and Post within 1 hour of the sale. Can't recommend Tudorsrus enough.... See more

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Rated 5 out of 5 stars
Verified

I am so pleased with my purchase. Russell was so helpful, all my questions answered, delivery was amazing and the Tudor watch has more than met my expectations. Thanks you Russell Regards A... See more

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Rated 5 out of 5 stars
Verified

Fantastic Seller who goes above and beyond. Friendly and communication is superb. Watch was in great condition (as described) and went above and beyond in terms of aftercare. I would highly recommend... See more

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Rated 5 out of 5 stars
Verified

Fantastic watch purchased from this company! The watch was perfect and as described. Russell was extremely helpful and I will certainly be back for my next purchase! 10 out of 10!

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Rated 5 out of 5 stars

What a fantastic experience, I was lucky enough to meet Russell and I collected the watch in person as coincidentally we live not too far from each other. I would not hesitate to to purchase again fro... See more

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Rated 5 out of 5 stars

Just purchased my first Tudor from Russell. He was a pleasure to deal with. He was very happy to chat about the watch (Harrods) and even sized the bracelet before sending next day delivery. Would 1... See more

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Rated 5 out of 5 stars
Verified

Russell was a pleasure to deal with, watch was as described super fast delivery well priced and packed really well. Highly recommend.

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Rated 5 out of 5 stars

Great guy to deal with, very knowledgeable and enthusiastic about the watches he is selling. The watch was keenly priced, and as described . Would not hesitate to recommend him.

Company replied

Rated 5 out of 5 stars
Verified

My first purchase from Tudorsrus and it was genuienly a great experience. Russell was great to speak to and gave me the information I needed. This is so important when you are purchasing without havin... See more

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Rated 5 out of 5 stars
Verified

These guys go totally out of their way for the customers , everything I asked for I received with kindness and so helpful , won’t go anywhere else to buy Tudor , well done guys

Company replied

Rated 5 out of 5 stars
Verified

An amazing service, Russell couldn't have been more helpful with his communication/knowledge along with a fast delivery and secure packaging. But most of all the watch is in perfect condition as desc... See more

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Rated 5 out of 5 stars
Verified

As described and in very good time, straight forward conversation. Will likely investigate this site for my next purchase. Good experience all round.

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Rated 5 out of 5 stars
Verified

Excellent communication with Russell for part exchanging my watches. Trustworthy company to deal with when exchanging and purchasing watches. No doubt, I would do business with Russell again.

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Rated 5 out of 5 stars
Verified

I exchanged a watch for a watch and the whole thing was very quick and very easy. I found Russell to be a great communicator who was very fair and very clear. The watch I received was exactly as des... See more

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Rated 5 out of 5 stars
Verified

Yup easy purchase obviously, and over the moon with the watch,love it! Came quickly and well packaged, loved the touch with branded dust bag also. And sized it so I could wear straight away. Hig... See more

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Rated 5 out of 5 stars

Just purchased my second watch from Russell Again fast and responsive with messages No faf just a straight honest talking guy First class and nothing is ever a problem Love the new watc... See more

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Rated 5 out of 5 stars

Communication was on point. Product was as described and immaculate. Can’t really fault them. Will definitely be buying another watch from tudorsrus.

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Rated 5 out of 5 stars

Have dealt with Russell many times and couldn't be happier with his service. Always professional and payment is instant thanks Ben

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Rated 5 out of 5 stars
Verified

Ordered a Tudor watch from Russell, the watch came through and was perfect! The delivery was super fast and he even went the extra mile to get me the strap I preferred for the watch. Thanks again!

Company replied

Rated 5 out of 5 stars
Verified

Great communication from Russell. Watch was exactly as the website, and Russell said it was going to be. Couldn’t be happier.

Company replied

Rated 5 out of 5 stars

I purchase a Tudor Clair De Rose for my wife from Russell @ Tudorsrus back in December and I was so impressed with the watch the transaction and the seller I asked Russell to look out for a Harrods Ed... See more

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Rated 5 out of 5 stars
Verified

Great price, stunning watch, delivered in super speedy fashion. Communication was equally excellent. Really felt like a valued customer throughout.

Company replied

Rated 5 out of 5 stars

Amazing service, communication was the best I’ve ever had. Thanks again Russell I will be back

Company replied

Rated 5 out of 5 stars
Verified

Watch as described, arrived quickly. Responded quickly to all questions

Company replied

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Company details

  1. Watch Store

Written by the company

Great Service. Great Watches. Great Prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

94 reviews

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Rated 5 out of 5 stars

Fast Easy and would definitely recommend

Where do I start traded in two watches for a Rolex bluesy and what turned up some something that was even better than the pictures Russel sent me it looked good in the pictures but in reality it’s stunning. Good price fair trade in very good communication the whole thing took 3 days from sourcing the watch to receiving the watch. Would I use him again. ABSOLUTELY I would. Thank you Russel and I look forward to dealing with you again. Probably sooner rather than later!

October 17, 2025
Unprompted review
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

My pleasure Mike. We appreciate your words and the business and very much look forward to the next one - always room for 1 more ;-)

Rated 5 out of 5 stars
Verified

Don't Panic! Legit, fair and friendly.

Buying a used luxury watch from an online dealer is always a nervy experience. Russell quickly settled any concerns ans a super smooth px and purchase followed. All conducted over WhatsApp (or phone) and fast delivery once my px watch was sent and inspected. Great selection of quality used watches at a fair price Recomended

October 14, 2025
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Many thanks Perry. Pleasure to help and look forward to next time ;-)

Rated 5 out of 5 stars

I can’t recommend Tudors'R'us highly…

I can’t recommend Tudors'R'us highly enough. I’ve both purchased and sold watches through them, and each experience has been seamless. Russell delivers truly 5-star customer service, always prompt, professional, and a pleasure to deal with. I’ll definitely be returning in the future. Thanks again!

October 13, 2025
Unprompted review
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Thanks Nik - we appreciate your words and your business. Welcome back anytime ;-)

Rated 5 out of 5 stars
Verified

Excellent Online/Phone Experience of Buying a BB68

Excellent experience. Good chat initally over whatsapp with Russell, followed by phone call to finalise. Gave me the confidence to buy direct rather than at extra cost thru ebay which you can find Tudorsrus on if you wish the added authenticity steps. This brought me over £800 in savings versus brand new with only a small amount of warranty elapsed on a still new example. No push to use any payment method over any other which has cropped up with some dealers I have spoken with over the years. Tracking immediatley sorted. Brand new complete example of BB68 arrived 36hrs later. Lovely unboxing experience with a nice Tudorsrus added touch. Watch perfectly sized as requested with unsed links included. Russell even helped sourcing a completely unrelated item. Will definitley be keeping an eye on stock in the future. All the best with your business.

October 13, 2025
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Thank you for an amazing review - very much appreciated sir! A pleasure to help and we look forward to the next one.

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Rated 5 out of 5 stars
Verified

Great service.

Great service.. and great price. Third watch from Tudorsrus. I would highly recommend buying from Russell, great communication through the whole process.

October 9, 2025
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Looking forward to number 4 ;-) Always a pleasure and thank you for the business.

Rated 5 out of 5 stars

Thanks Russell

Thanks Russell, great service and my watch was exactly as described I can see why you have so many 5star reviews and I can confidently add mine to that list .
I Would happily do business with you again and probably will when my watch itch needs scratching again .

September 11, 2025
Unprompted review
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Many thanks for the great review - a pleasure to help and looking forward to the next one!

Rated 5 out of 5 stars
Verified

Excellent communication with Russell…

Excellent communication with Russell for part exchanging my watches. Trustworthy company to deal with when exchanging and purchasing watches. No doubt, I would do business with Russell again.

September 4, 2025
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Many thanks for the great review - we appreciate you & your business and look forward to the next one!

Rated 5 out of 5 stars
Verified

Great service

Watch as described, arrived quickly. Responded quickly to all questions

August 16, 2025
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Many thanks Mark - hope you enjoy it ;-)

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Rated 5 out of 5 stars
Verified

Fantastic watch purchased from this…

Fantastic watch purchased from this company! The watch was perfect and as described. Russell was extremely helpful and I will certainly be back for my next purchase! 10 out of 10!

August 10, 2025
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Thank you for the review and for your business. It was a pleasure to help you find the watch to celebrate such an amazing occasion. We wish you both health and happiness and look forward to the next one!

Rated 5 out of 5 stars
Verified

Great communication & better than described

Russell absolutely deserves each and every 5* review he’s received so far. He was responsive (at a time he rightly should have told me to sod off), provided a couple of additional photos to help reassure me, and the watch arrived in better condition than I could have imagined. Even the TudorsRUs fabric bag it came packaged with was a nice touch.

Thank you again for your help, I am over the moon with the overall experience received to help celebrate this milestone for me.

August 3, 2025
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Well we wish you a happy (v early) birthday John ;-) Pleasure to help sir and keep us in mind for the xmas present!

Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service. The watch was in pristine condition, and Russell contacted me to keep me informed from start to finish. The price was great, postage was fast, and everything arrived well packed. Will certainly be using again!

August 6, 2025
Unprompted review
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Many thanks for the great review - much appreciated and looking forward to the next one!

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Rated 5 out of 5 stars
Verified

Experience was great between Russell…

Experience was great between Russell and myself,watch fantastic delivery very fast
Will definitely buy from Russell again

July 23, 2025
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Many thanks for the kind review - much appreciated and looking forward to the next deal ;-)

Rated 5 out of 5 stars
Verified

Amazing Service - Thank you

Great price, stunning watch, delivered in super speedy fashion. Communication was equally excellent. Really felt like a valued customer throughout.

June 2, 2025
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Lovely review - thank you. We really appreciate your business and your feedback. Please think of us next time - always room for one more! ;-)

Rated 5 out of 5 stars
Verified

Brilliant service!

Very genuine and helpful service from someone who clearly loves watches. Great speedy communication and very nice product. The buying process was made extremely straightforward. Thanks very much!!

July 18, 2025
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Thank you sir! Always a pleasure to help and look forward to the next one :-)

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Rated 5 out of 5 stars
Verified

Watch as described

Watch as described. Helpful with purchase and speedy delivery along with good communication.

July 14, 2025
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Many thanks for the nice review - so pleased to help you and looking forward to the next one!

Rated 5 out of 5 stars
Verified

Amazing service as always

Amazing service as always - can't fault at all

July 11, 2025
Tudorsrus Ltd. logo

Reply from Tudorsrus Ltd.

Thank you again Phil - pleasure to help a regular customer as always ;-)

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