Travel Department Reviews 5,083

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless organization and execution of their holidays, highlighting the smooth coordination of all aspects, from accommodations to excursions. The central location of hotels is a recurring positive point, allowing for easy exploration. Consumers express high satisfaction with the knowledgeable and helpful staff, particularly tour guides, who enhance the overall travel experience. People appreciate the well-structured booking process and the exceptional service provided throughout their trips. The holidays are described as relaxing and stress-free, with varied and interesting tours. Many reviewers specifically commend the guides for their extensive knowledge, enthusiasm, and dedication, noting how they significantly enriched the travel experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

From the moment we were met at the airport by our guide, we felt in good hands. Every detail was explained to us, she was always on hand when needed & was amazingly knowledgeable about all the areas w... See more

Rated 5 out of 5 stars
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Our trip to India was amazing inspiring and more yhz. We could have hoped for .Our tour guide was fantastic hospitable and very knowledgeable and was only too happy to answer any questions we ha... See more

Rated 5 out of 5 stars

Just back from a solos tour to Lake Garda First time with solos.fantastic holiday. From the moment we meet the guide at airport Renata we knew we were in safe hands and organised for the whole ho... See more

Rated 5 out of 5 stars
Verified

Recent river cruise trip to Douro Valley Portugal (Sept 25). Ms Estella, trip was amazing, weather, staff, food, rooms, TD rep Marian super, we had a bag issue that was sorted out overnight with the h... See more

Rated 4 out of 5 stars

We were very pleased with our recent trip to Nerja . Our guide Claire is exceptional. She is organized, informative and clearly passionate about what she does. Claire went above and beyond making su... See more

Rated 3 out of 5 stars

Trip was a solo to Tenerife with a group of 22. Well organised , we were met at airport, hotel was good , tours fine . The holiday was however disappointing for me due to the rep, Julia, who called t... See more

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Rated 4 out of 5 stars
Verified

Holiday in the Algarve went very smoothly with excellent guide Ana. Lovely hotel and friendly group . I would prefer one of the larger resorts as there wasn't a lot to do in Armacao de Pera . Beautifu... See more

Rated 5 out of 5 stars
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A wonderfully curated holiday in Vietnam. The trip was amazing with well chosen hotels, excellent activities and carefully selected meals. I would strongly recommend The Travel Department. We nee... See more

Rated 4 out of 5 stars
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Good telephone communication. I had to change my holiday dates next August and hoped my initial booking voucher could have been transferred from Como to Sorrento. Perhaps you could look into this as I... See more

Rated 5 out of 5 stars
Verified

Our Bus tour guide had plenty of info on the countryside we where travelling thru.He spoke with a love and intensity and knowledge of the Andalusia Region.The great explorers Rulers and Artists.The... See more

Rated 5 out of 5 stars

I hadn't travelled for a long time due to a fear of flying. Added to that we had a change of traveller due to injury prior to the trip. Travel department Ireland made everything so simple, both prior... See more

Rated 4 out of 5 stars
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Really enjoyed our holiday in Budapest ,Vienna and Prague. Our your guide in Budapest and Vienna was very knowledgeable helpful and patient. The only negative about our holiday was the hotel in Vien... See more

Rated 5 out of 5 stars
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Excellent trip! Well organised tour of India with lovely people and a very competent, informative and entertaining Tour Guide who made it fun for all and who kept us right on everything. Lovely hote... See more

Rated 5 out of 5 stars
Verified

Our holiday with the Travel Department was a great success From the time we met our guide to our departure was flawless She was meticulous about every detail of the trip,her knowledge wa... See more

Rated 5 out of 5 stars
Verified

I spent 10 days exploring India’s Golden Triangle and it was an incredible experience! Everything exceeded my expectations – from the stunning sights to the amazing people I met along the way. The gro... See more

Rated 5 out of 5 stars
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I found Vanessa very helpful & considerate to our Group's needs & expectations. Everything went smoothly. Including flight, hotel, guides for walks - excellent. All 54 in the group said it was the bes... See more

Rated 5 out of 5 stars

The tour was spectacular, we got to see the key highlights of ancient Egypt and to learn about this wonderful country. It was truly a trip of a life-time. Thanks to our guide, Egyptologist, Emad "Dod... See more

Rated 5 out of 5 stars
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Great trip San Migel hotel great.Trips OK but you need to change to accommodate 1l2 day trip to Sunny Beach for the shopping etc.Airport assembles wheel chairs all at depart 8 this stops eirlingusb... See more

Rated 4 out of 5 stars
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The flight to Croatia was very good, all efficient and timely. Hotel facilities were very good except for quite a noisy air Co system in the bedroom and it could not be adjusted lower than 22 C, or so... See more

Rated 5 out of 5 stars

This was my first time travelling with Travel Department ,and it was a memorable experience. Our guide Christina was exceptional,so informative,and approachable. The tours were enjoyable and local... See more

Rated 5 out of 5 stars
Verified

Well organised tour...Great travel rep...took stress out of all individual bookings for tours....friendly people..had a really lovely holiday in stunning surroundings!

Rated 5 out of 5 stars

A fabulous and very well organised Nile cruise seeing so many wonderful sites. The organised trips were truly amazing. Special mention must go to our wonderful guide Emad “Dodi” Fathy whose knowled... See more

Rated 5 out of 5 stars
Verified

Travel Department know how to organise a great holiday. Everything went like clockwork, we were with a lovely friendly group, family run hotel was great, really clean, very central which is most impor... See more

Rated 5 out of 5 stars
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The location was great, Alhgero in Sardinia is attrractive due to lovely weather, clean beach, old historical town and plenty to do, cycling, walking, boat trips, shopping and eating in nice restauran... See more

Rated 4 out of 5 stars

Most wonderful trip. The scenery is absolutely spectacular. Hotel very well run in a beautiful location. Our guides were excellent. Very well informed. Would recommend this trip.

Rated 5 out of 5 stars

just back from tour of sorrento and amalfi Coast. absolutely brilliant first time on a tour holiday and we definitely enjoyed every minute our guide Silvia was excellent very informative and so d... See more

Rated 5 out of 5 stars
Verified

This was my sixth trip with the travel department. As usual the guides were excellent, as were the hotels, trips and transport. A total relaxing holiday. The only observations I would make about Japan... See more

Rated 3 out of 5 stars

Just back from a week in Bulgaria all inclusive stay with the travel department, this is my eight trip and I have to say standards are dropping. Over 60s don't want to be in a resort full of young... See more

Rated 5 out of 5 stars

A superbly organised cruise on the Nile, seeing the most amazing sights - pyramids, tombs, temples, a Nubian village, etc, etc! A huge factor in its success was our guide for the whole time - Emad... See more

Rated 5 out of 5 stars

We have just returned from an amazing holiday in Egypt with the Travel Department and they did not disappoint. In the 12 days we packed in the wonderful sights of the pyramids, temples, museums and E... See more

Rated 5 out of 5 stars
Verified

My experience of the trip was relaxing everything was well planned and implemented we just had to turn up. It was my first cruise and being able to visit so many wonderful places and I not to have to... See more

Rated 5 out of 5 stars
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The entire package was excellent, from hotels to tours, and meals. One of our most memorable holidays and it will live long in our memory. The guide was truly exceptional and in many ways he was the... See more

Rated 5 out of 5 stars
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The itinerary was intense. Too much time in Tiennamin Sq & the Forbidden City. Would prefer fewer days in Beijing and more in Shanghai. The range of optional tours were excellent, particularly the sc... See more

Rated 4 out of 5 stars
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The fact that there were just 33people on the tour made the bus experience more comfortable…. Our guide Marta was excellent with so much knowledge ,care and concern for all .Competent & Obliging Bus... See more

Rated 4 out of 5 stars
Verified

Excellent travel arrangements, lovely hotel with particularly helpful staff, very good buffet food selection. Proximity to town centre with ease of accessibility along a pathway by the sea. Interesti... See more

Rated 5 out of 5 stars

Just back from a wonderful 12 day trip from Cairo with a cruise along the Nile from Luxor to Aswan and back. We were So lucky to have a great bunch of fellow travellers and a superbly capable, know... See more

Rated 5 out of 5 stars

I went on my first trip with TD active to Romania/Transylvania this September. I was very happy with all aspects of the holiday - everything was well organised and the hotel in Brasov was su... See more

Rated 5 out of 5 stars
Verified

Fantastic trip organised by TD to the incredibly beautiful island of Madeira. Our 5 star hotel Melia Madeira Mare was superb, the organised trips going across the island were fabulous. What a beautifu... See more

Rated 5 out of 5 stars

Just back from Costa brava wonderful Holiday. Very nice hotel in great location with friendly staff. We had a wonderful kind helpful and knowledgeable guide.

Rated 4 out of 5 stars
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We enjoyed our trip to Siciy on 3/9/25. Hotel food and staff were excellent. After a very long day travelling o the 3rd we were exhausted so I feel having the long trip the next day was badly plan... See more

Rated 3 out of 5 stars
Verified

Our guide, and our hotel staff were excellent. But due to a medical emergency, my partner and myself could not travel to the second part of our trip. We were left to arrange alternative accomodation a... See more

Rated 5 out of 5 stars
Verified

Hotels were great, meals were very good. My only criticism of the trip, if you are visiting Cordoba, Seville and Grenada, the guide information at each monument is very repetitive, could be reduced t... See more

Rated 5 out of 5 stars
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We had a fantastic guide in Budapest and Vienna. He was very professional and organised a lot of extra outings. All 3 hotels were in very good locations close to metros, trams etc. Everything was ve... See more

Rated 5 out of 5 stars
Verified

The trip was very well planed. All of. the excursions were so enjoyable and worth visiting. The food stops were outstanding as were the hotels. Our tour guide Angie was out of this world, any slight i... See more

Rated 5 out of 5 stars
Verified

What an Experience! 'Highlights of Vietnam' was exactly that - we had the most incredible 2 weeks seeing all the best of this most amazing country. The organisation was superb, meals and hotels wer... See more

Rated 5 out of 5 stars
Verified

This was my first Solo holiday with travel department and found it very well run lovely hotel good trips and great guide

Rated 5 out of 5 stars
Verified

Very well organised. Claire was a brilliant guide who looked after the group in every possible. The tours were very good. All in all a great holiday

Rated 5 out of 5 stars
Verified

We had a wonderful tour guide. It was nice to have the rest days as well as the tour days. It was stress free and the weather was glorious. A real holiday.

Rated 5 out of 5 stars

We recently returned from the Travel Department - Egypt - Nile River Cruise & Cairo... Our guide and Egyptologist Emad 'Dodi' Fathy was super friendly and extremely knowledgeable on ancient Egypt, he... See more

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Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 28 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Five Star Riva Del Garda

I would rate Riva Del Garda as a five star experience.
The scenery, accommodation, food, transport, excellent tourist guides, excursions to Verona and Venice with wonderful fellow travellers.

Congratulations to the Travel Dept for their input in making this destination special. I would recommend it as a nice location for this time of year, outstanding value for money with nice mild sunny weather.
Olivia and John .

October 23, 2025
Rated 5 out of 5 stars
Verified

My husband and I have just returned…

My husband and I have just returned from holiday in Lake Maggiore Italy. 12th to 19th October.We had really enjoyable holiday. Hotel Beau Rivage was excellent near village centre, cafes and boat dock. Tours were interesting and relaxed. Our three couriers, Anna Barbara and Carolyn were caring, informative, friendly and efficient. A big thank you Travel Department.

October 22, 2025
Rated 5 out of 5 stars
Verified

Fantastic tour operator

Fantastic company. Efficient communication. Regular contact. Excursions well organised. Brilliant tour guide...genuine, knowledgeable, supportive, interesting. Drivers Efficient. Highly recommended company.

October 9, 2025
Rated 5 out of 5 stars
Verified

Incredible trip, well organised, fun and so insightful

Extremely well organised trip from start to finish with vists to incredible sites and monuments.
Really excellent tour guide, Sanjeev Kumar, who added so much to the overall experience with his organisation skills, huge knowledge of the sites we visited and also India as a country and insights into culture and society etc were fascinating. Sanjeev also made the whole trip seamless and
fun for us but I’m sure he did huge amounts in the background to make this happen!
Highly recommended this tour.

October 10, 2025
Rated 5 out of 5 stars
Verified

Exceptional

Good communication professional caring . Guide Claire was exceptional good and very knowledgeable. She was a good communicator

October 21, 2025
Rated 5 out of 5 stars

A Highly Recommended Trip

We had a brilliant trip to Vietnam. It was a fabulous experience despite the monsoon rain! Our guide Jimmy Chung was fantastic- I think he is the best guide we've ever had. He was welcoming, helpful, professional and knowledgeable with a brilliant sense of humour! We also met lovely people on our trip- as we always do on The Travel Department holidays! Looking forward to our next trip.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Fabulous Montenegro.

Just home from a fabulous all inclusive trip to Montenegro. Stayed in Iberostar Bellevue Hotel, beautifully located on long beach, spotlessly clean, comfortable room, three restaurants, great food, swimming pools/sun loungers in lovely grounds and also on the beach if you prefer. Playground/pool for children, entertainment every night from 9.00p.m.-11.00p.m. Great trips to stunning locations and a wonderful courier to answer all your queries. Extremely well organised by the Travel Department - all I had to do was turn up at the airport ! Already planning next holiday, with Travel Department of course.

October 20, 2025
Rated 5 out of 5 stars
Verified

Glorious Greece

The weather was good.We stayed in a lovely hotel for the duration of our trip.We had very interesting trips.Our drivers and guide were excellent. We had a nice group of people.

October 20, 2025
Rated 4 out of 5 stars

Enis was a fabulous guide …

Enis was a fabulous guide for our tour of Dubrovnik, hotel was nice and clean breakfast really good. Some days dinner left a little to be desired but there were plenty of options nearby.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Unforgettable and beautiful experience!

This trip was far above my expectations in so many ways! The care received from our guide, amazing driver and coach assistant was excellent and after a few days it was as if we had known each other for ages! From day one it was clear that giving us an unforgettable experience was their priority which they really did fulfil! The Hotels were all of a very good standard as was the delicious food served and additional extras like a pool etc.
The transfers to new destinations were seamless with the opportunity to hear information and learn more about what we were about to see and experience when we arrived. All our questions were welcomed and always answered fully.
The unforgettable sites we visited far exceeded my expectations in displaying the numerous talents of Indian people throughout the decades. Each building, carving, painting, tiling had been created with love and such breathtaking beauty by those involved.
Well worth every rupee for an experience of a lifetime and I intend returning!

October 3, 2025
Rated 5 out of 5 stars
Verified

Maureen’s experience

Flawlessly organised trip from booking to departure, fantastic guides and bus driver, Fabulous hotel that catered well for everybody’s needs, all inclusive amazing!!! Got to meet the most lovely genuine travelling companions that was icing on the cake with the cherry on top 👏🏻👏🏻

October 11, 2025
Rated 5 out of 5 stars
Verified

Assaulting the senses

An excellent guide ..interesting accommodation....a constant assault on the senses....the diverness of the countryside and people...
The excellent service with a smile

October 6, 2025
Rated 5 out of 5 stars
Verified

From once we arrived at our destination…

From once we arrived at our destination everything ran smoothly and on time. The hotel was great and a beautiful view to wake up to every morning, food was good and the guide was excellent. The tours was very good and enjoyable. Best holiday.

October 13, 2025

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