Think carefully before booking here
Think carefully before booking here! I'll let you judge for yourself how happy you would be with this treatment. We booked 2 rooms for 1 night and 3 people. The third person falls ill and is unable to travel. We report this before the stay with the request to cancel the room or move the reservation to another date. Immediately, we are asked to reconfirm this request, which we do. When our stay is over, we still have no news and we remind them our demand.
From that moment on, different versions follow eachother: they will discuss it with the hotel --> they ask us if we discussed it with the hotel --> We needed to cancel through them --> they are not entitled to compensate as the hotel has a 100% non-refundable policy. After this last version all comunication stopped.
Reply from Traveldeal
Dear Nadine,
We understand that this is a very annoying situation. We have checked this for you and see that you contacted us about the cancellation the day before departure. We submitted the cancellation to the hotel, but unfortunately it was not processed in time. Our apologies for this.
According to the hotel's policies, cancellation on the day before departure is no longer possible free of charge. If the request had been processed immediately, cancellation of the room would still not be possible.
We would like to apologize for how this turned out and the communication from our side. We strive to help all our guests to their satisfaction.
Kind regards,
Team Traveldeal
