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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the team's helpfulness and knowledge. Consumers appreciate the quick responses to inquiries, even outside of regular business hours, and the proactive communication throughout the order process. People highlight the company's dedication to finding the right parts, offering advice, and ensuring customer satisfaction. The prompt delivery service and the high quality of products are frequently mentioned. Reviewers value the company's ability to source parts, even those difficult to find elsewhere, and the willingness to go the extra mile to assist with technical issues and provide updates on order progress. Consumers express confidence in the company's trustworthiness and reliability, making them a preferred choice for car modifications and parts.

Based on these reviews

Rated 5 out of 5 stars

Great communication and the items I’ve ordered that have been in stock have been sent out very quick. Specialist items that have been imported I’ve been kept updated with timescales and whereabouts. W... See more

Rated 5 out of 5 stars

Good customer service. Good prices. Good products. Quick delivery. What more do you want ? I contacted several companies before making my purchase - many never even replied. Torqen not only repl... See more

Company replied

Rated 5 out of 5 stars

Excellent service, communication and organisation was fantastic. Sourcing, exporting and importing parts was done in really timely manner. This has been one of the few purchases done over the years an... See more

Rated 5 out of 5 stars

I could not get a specific type of oil in the UK, (very rare but great in the USA) i found Torqen had a similar product and made an enquiry on the phone, within a few minutes they had sourced and... See more

Company replied

Rated 5 out of 5 stars

Torqen are by far one of the best companies ive ever had the pleasure of dealing with. No job or task is too big or too small. Their communications with customers is incredible- even replying to my co... See more

Company replied

Rated 5 out of 5 stars

I can honestly say this was the best buying experience I've ever had, from the first phone call enquiring about an item I was looking to purchase till DPD delivered it to me the next day Torqen could... See more

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Rated 5 out of 5 stars

Cracking service from the guys a Torqen. Used their WhatsApp chat service and I appreciate this might not be the same for everyone due to time of day or the amount of work they have on but my messages... See more

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Rated 5 out of 5 stars

First time i have purchased from this company and i can say that it is absoloutley fantastic. I hve an engine block rebuild project on my evo8 and they have assisted me with part options and pricing... See more

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Rated 5 out of 5 stars
Verified

Well my order was out in 10 of November arrived end of January so not very happy, it showed as stock but it was not . It arrived so that’s that . Might was just being unlucky, I I’ll give them an ot... See more

Company replied

Rated 5 out of 5 stars

Amazing service. It was my first time purchasing from Torqen and definitely wont be the last. Adrian was more than great; he put up with my constant follow ups and was very patient and cooperative. Hi... See more

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Rated 3 out of 5 stars
Verified

Items ordered and acknowledged but then delay receiving. Received prompt response to email enquiry regarding delay, being advised items had to be ordered from US. This was fine, but communication to t... See more

Rated 5 out of 5 stars

I have to write this review because Torqen delivered us a replacement power steering pipe that we could not find anywhere else. They were helpful and informative all the way through. The part came fr... See more

Company replied

Rated 5 out of 5 stars

Adrian and Coz have been a pleasure to deal with. They spent a lot of time helping me find the right clutch and flywheel setup for my Nissan 350Z, taking the time to clearly explain all the options, b... See more

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Rated 5 out of 5 stars

I have never felt such care and passion from a company. At 10:30pm on a Friday, a week before a car show I was attending, my clutch slave cylinder gave up. After tagging Torqen in my Instagram story b... See more

Company replied

Rated 5 out of 5 stars
Verified

I can not recommend Torqen highly enough when your looking for Nissan parts.. I’ve got an imported 350Z and Torqen have been THE supplier I’ll only ever need for those specialist parts.. Their custome... See more

Company replied

Rated 5 out of 5 stars

I've used Torqen many times for parts for my Nissan, Subaru, Mazda and now Suzuki - always an excellent service. Friendly and helpful if you need advice, which I did purchasing a set of RAYS from Japa... See more

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Rated 4 out of 5 stars

Great service from TORQEN, especially in urgent situations! They promptly sourced parts and kept good communication. Delivery can sometimes take longer, particularly for items coming from the US, and... See more

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Rated 5 out of 5 stars
Verified

I would highly recommend this company. The mk1 golf airlift suspension i have ordered had a estimated delivery time of 5+ days from all companys listing this item. So i contacted Torqen via there what... See more

Company replied

Rated 5 out of 5 stars

I have used Torqen sporadically over the years but far more recently as I am looking to update the car. I have found the buying experiences and customer services excellent. They make contact promptl... See more

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Rated 5 out of 5 stars

Absolutely great experience with Torqen and would highly recommend using. I've recently bought an Invidia Cat back System for my Nissna 370z along with the Torqen Helmz test pipes. Customer service wa... See more

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Rated 5 out of 5 stars

Customer service has been great and has greatly improved, I have had quick replies at times I didn’t expect, answering questions about products and applications and shipping etc. everything is package... See more

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Rated 5 out of 5 stars

Torqen have been absolutely brilliant in helping me source parts for my 350zHR. They went above and beyond to help me, they were a pleasure to deal with. Very knowledgeable, quick responses when ask... See more

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Rated 5 out of 5 stars

Great service and professional approach! The team at Torquen went the extra mile – they spent half a day searching for the part number to order the right part for me. Communication was excellent, and... See more

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Rated 3 out of 5 stars

Ordered a piece for my car on February 2024 and it arrived after almost a whole year, not only that but once it arrived the hardware and instructions were missing from the package. I can’t say I’m tot... See more

Rated 5 out of 5 stars

Wooow! 5* ordered some new wheels for my mustang, having ordered from America delivery took only a week from placing the order. Super fast and updated me along every step of the way. Super quick and r... See more

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Rated 5 out of 5 stars

If you want a back diffuser then this is the company to go to,fast and prompt service absolutely blown away by product.looks absolute badass on my Mustang very happy with it, highly recommend torqen a... See more

Company replied

Rated 5 out of 5 stars

Excelent services, fast delivery and good quality parts. Can source and supply anything u need even if it is not on website. Very friendly and helpfull team. Will defently order from them again.

Company replied

Rated 4 out of 5 stars
Verified

Normally I would give Torqen 5 Star, but this time a part was missed off on my order. That said once this was pointed out to them, they did their best to rectify the situation in record time, without... See more

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Rated 5 out of 5 stars

Honestly can’t recommend these guys enough. Instant WhatsApp responses even up to 1800 on Christmas Eve! You deal this make but not my brand of car can you get it in? Done! Can you confirm fi... See more

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Rated 5 out of 5 stars

Top tier service! Those dudes sorted my stuff out same day and shipped it straight away with express international shipping. 10/10 highly recommended!

Company replied

Rated 5 out of 5 stars

Can't fault the service, they have been happy to help with any question, parts have arrived correct and well packaged. Some items I had to wait a week or so to be shipped from the states but z's are... See more

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Rated 5 out of 5 stars

At first i had an issue where i couldn't get shipping options to my address. They quickly reached out to my and was able to figure out the best shipping option to Finland! Super friendly customer serv... See more

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Rated 5 out of 5 stars

Very good experience, better priced than anywhere I could find, responded to my queries via whatsapp even out of hours. Delivery was a bit slow but that was down to the supplier. No regrets especially... See more

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Rated 5 out of 5 stars

First time purchasing and what a company perfect in helping me on parts and knowledge of there products. Delivery was fast ordered at 11.30am delivered next day. I am over the moon with my purchase an... See more

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Rated 5 out of 5 stars

Superstars So for years i've been wanting to get some TwinZ parts for my car, until recently the only place you could get them was in the US, which isn't helpful when you in the UK, they... See more

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Rated 5 out of 5 stars

These guys are brilliant. They really go the extra mile to make you feel like a valued customer, regardless of order value. Coz and Adrian are excellent!

Company replied

Rated 5 out of 5 stars

Excellent service always. Thought I wasn't going to get parts on time so spoke to them and they managed to get guaranteed next day Saturday delivery

Company replied

Rated 5 out of 5 stars

Always brilliant a service. Able to source parts that are impossible to find elsewhere with very fast delivery times. 100% recommend.

Rated 5 out of 5 stars

Excellent service and products from the guys at Torqen. Recieved my carbon splitter, Torqen jacket and drinks container today, all excellent quality. Very pleased indeed

Company replied

Rated 5 out of 5 stars

Great service. Need some parts next day for a track day and they had everything in stock and got it despatched straight away on an upgraded delivery service!

Company replied

Rated 5 out of 5 stars

Ordered multiple times and never had any issues. Always really helpful over WhatsApp to check stock/fitment or delivery times.

Company replied

Rated 5 out of 5 stars

Just received my chrome plated thermostat housing cover from torqen. I am absolutely delighted with my purchase. The quality is excellent and I would recommend this company.

Rated 5 out of 5 stars

Great company with quality parts and customer service. Very impressed every time I use Torqen.

Rated 5 out of 5 stars

Needed some tricky parts for my Datsun 260z 2+2. The Torqen team put sooo much detailed effort and time to find the right parts, check and double check if they fitted, found old parts sketches to be e... See more

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Company details

  1. Auto Parts Store

Information provided by various external sources

TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

552 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


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Rated 5 out of 5 stars

Great company to buy from

Great communication and the items I’ve ordered that have been in stock have been sent out very quick. Specialist items that have been imported I’ve been kept updated with timescales and whereabouts. Will continue using TORQEN for future purchases to complete my 260z

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, communication and organisation was fantastic. Sourcing, exporting and importing parts was done in really timely manner. This has been one of the few purchases done over the years and glad to see they still keep high standards 👍

September 19, 2025
Unprompted review
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Rated 2 out of 5 stars

Inflexible and opportunistic

I have ordered numerous parts from Torqen over the past 2 to 3 years. All parts have been for a 240Z undergoing a complete re-build. Last year I purchased what I thought was a screen rubber for the car. The item was listed in the parts for the 240/260/280Z models (ie the S30). However, when I came to fit it several months later, it turned out to be for a Datsun 510, so not what I thought I had bought. The item was still in its original packaging but Torqen refused to take it back and refund me even though I was about to put in an order for further items. They maintained that they had no obligation to accept any items after 14 days (not true) and were totally inflexible. I returned the item anyway. So they have the part, which they can sell again and my money! What a ridiculous attitude to take. I am done with them.

The reply below is mostly wrong or misconceived. If the item had been clearly described I would not have bought it. The 14 day return period is irrelevant. That is a period in which an online purchaser has a right provided by the distance selling rules to return a purchase without any reason. My reason for returning the product was that it was purchased and sold in error. Torqen sold me one part when in fact I wanted to purchase another. We were at cross purposes. We did not reach any binding agreement and both parties were entitled to go back to square one. However, irrespective of the legal niceties, consider the following: 1. Torqen has the product they sold to me which they can sell again to someone who wants it. 2. If they make no recompense to me, the profit on the second sale will be a windfall. And the cost to me will be around £100 (the cost of the item and two shipping costs) which represents a pure loss. I am not sure how to describe that way of doing business but inflexible and opportunistic seems to cover it.

August 1, 2025
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Paul, we’re disappointed by your review given the full context.

The part in question was delivered to you in November 2024—nearly nine months before you attempted to return it in August 2025. Our returns policy, clearly stated on our website and at checkout, allows for returns within 14 days of delivery. This is standard practice across the industry and complies fully with UK consumer law, particularly for B2C transactions involving non-faulty goods.

You contacted us only after the part had been in your possession for almost a year. Despite this, we took the time to respond politely, explaining our policy and the reasons we could not accept the return. You then sent the item back to us anyway, ignoring our previous communication. Upon receipt, we reached out again to offer three clear options: 1) arrange your own return shipping, 2) pay £8.99 for us to send it back to you, or 3) allow us to dispose of it. You refused all three and suggested we simply resell the part for profit. That is not how we operate.

The part itself was listed accurately on our website as compatible with the Datsun 510. It is your responsibility as the buyer to confirm suitability before purchasing, particularly when working on a vehicle that’s been out of production for over 50 years. At no point did we misrepresent the item, and we received no request from you at the time of purchase to clarify fitment.

Your claim that we are “inflexible and opportunistic” is unfounded. We upheld a clear, reasonable policy, communicated transparently, and offered options even when the return was made far outside the acceptable timeframe.

We regret that you feel this way, but we stand by how this was handled.

Kind regards,
TORQEN Customer Service Team

Rated 5 out of 5 stars

Great service

Great service. Need some parts next day for a track day and they had everything in stock and got it despatched straight away on an upgraded delivery service!

August 22, 2025
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Evan, thanks for the great review. Glad we could get the parts out quickly for your track day with next-day delivery. Appreciate your support and hope the event went well!

Kind regards,
TORQEN Customer Service Team

Rated 5 out of 5 stars

Excellent service always

Excellent service always.
Thought I wasn't going to get parts on time so spoke to them and they managed to get guaranteed next day Saturday delivery

August 15, 2025
Unprompted review
TORQEN logo

Reply from TORQEN

Hi, thanks for the great review! Glad we could sort next day Saturday delivery and get the parts to you on time. Always happy to help when it matters.

Kind regards,
TORQEN Customer Service Team

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Rated 5 out of 5 stars
Verified

I can not recommend Torqen highly…

I can not recommend Torqen highly enough when your looking for Nissan parts.. I’ve got an imported 350Z and Torqen have been THE supplier I’ll only ever need for those specialist parts.. Their customer service is 10 out of 10 too.

June 27, 2025
TORQEN logo

Reply from TORQEN

Hi Paul, thanks for the fantastic review. We’re delighted to be your go-to supplier for Nissan parts, especially for your imported 350Z. Great to hear you’re happy with our customer service too. Thanks for your support!

Kind regards,
TORQEN Customer Service Team

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Rated 5 out of 5 stars

Why even look elsewhere.

Good customer service. Good prices. Good products. Quick delivery. What more do you want ? I contacted several companies before making my purchase - many never even replied. Torqen not only replied they they came back with several options that would suit my car and they also gave advice on fitting. After this, deliver was quick and good communication throughout the process. Definitely 5 stars. Thank you.

July 3, 2025
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Scott, thanks for the great review. We’re pleased our quick replies, product options, and fitting advice helped you find what you needed. Glad the delivery and communication met your expectations. Thanks for choosing TORQEN.

Kind regards,
TORQEN Customer Service Team

Rated 5 out of 5 stars

Ordered multiple times, would recommend.

Ordered multiple times and never had any issues.

Always really helpful over WhatsApp to check stock/fitment or delivery times.

June 26, 2025
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Luke, thanks for the continued support and positive feedback. We’re glad our WhatsApp help with stock, fitment, and delivery keeps things smooth for you. Looking forward to assisting you again.

Kind regards,
TORQEN Customer Service Team

Rated 5 out of 5 stars

Top tier service

Top tier service! Those dudes sorted my stuff out same day and shipped it straight away with express international shipping. 10/10 highly recommended!

June 23, 2025
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Damian, thanks for the excellent review! We’re glad we could sort your order the same day and get it shipped quickly with express international delivery. Appreciate the recommendation!

Kind regards,
TORQEN Customer Service Team

Rated 5 out of 5 stars

I could not get a specific type of oil…

I could not get a specific type of oil in the UK, (very rare but great in the USA) i found Torqen had a similar product and made an enquiry on the phone, within a few minutes they had sourced and supplied exactly what i needed. 10/10 for customer satisfaction!!!
Product was ‘Royal Purple HMX 5w20.
Delivered so fast it was unreal!!
100% got a new customer here!!!

I like the communication and updates on whatsapp 👍👍👍👍

June 20, 2025
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Adam, thanks for the fantastic review! We’re pleased we could quickly source the Royal Purple HMX 5w20 oil you needed and keep you updated via WhatsApp. Glad you’re happy with the service and delivery speed. Welcome as a new customer!

Kind regards,
TORQEN Customer Service Team

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Rated 5 out of 5 stars

Service of the highest standards!!

Needed some tricky parts for my Datsun 260z 2+2. The Torqen team put sooo much detailed effort and time to find the right parts, check and double check if they fitted, found old parts sketches to be extra sure. All that while keeping me constantly in the loop and updated. Its amazing to see that true and real service still exists in times where these values seem lost sometimes. I can highly recommend Torqen as THE top choice for your oldtimer projects. Thanks a million!

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Honest suppliers

First time i have purchased from this company and i can say that it is absoloutley fantastic. I hve an engine block rebuild project on my evo8 and they have assisted me with part options and pricing to help me keep to budget. Good customer service with watsapp communication. Fast response time and very honest with their availability in stock and honest on delays of certain parts if there is any. No wasted time and very smooth transaction.
I highly recommend Torquen as suppliers and would definitley purchase from them again.

June 18, 2025
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Kai, thanks for your detailed and positive review. We’re glad our advice and clear communication helped with your Evo 8 engine rebuild project and budget. We appreciate your recommendation and look forward to supporting you again.

Kind regards,
TORQEN Customer Service Team

Rated 1 out of 5 stars

DO NOT ORDER FROM TORQEN.

DO NOT ORDER FROM TORQEN.

I ordered a clutch release bearing. I paid 130pund in shipping to get it sent with international express. They did ofc. not have it in stock. So I had to wait..... And the wait was long. So They finally got it sent from Japan which I would have ordered it directly from if I knew torqen have NOTHING in stock. Took forever.

Package arrived after about 3 weeks. "International express" worthy delivery time. NOT. And then they had managed to send the wrong item from the UK. This resulting in my dyno session and an event being cancelled.

So I asked them specifically to send the correct one with the fastest shipping as possible. Which they said they would. Turns out they sent it with "Economy select" at DHL which is the SLOWEST possible method at DHL. So another 1.5 week wasted because of that.

I will demand a refund on my shipping for international express and they have still not reimbursed me for the shipping I had to pay sending the wrong item back.

If I knew what a nightmare this would be I would NEVER ever ordered from them. And don't even get me started on their customer service...

- Edit to clarify Torqens answer: -

First off: You cant charge people for International Express shipping if you DO NOT have the item in stock. I paid 130 Pund for Express shipping as I needed the part delivered fast. If I knew you would need to order it from Japan I would have done so myself.

Second: I informed you that it was the wrong part. Not the other way around. And I also asked you to send with the fastest shipping possible. And you sent with the cheapest option. And what is this supposed to mean?! "the replacement shipping was sent at no additional cost to you." ..... You sent me the wrong item. Ofc you send the correct one free of charge.

Third: The wrong item was shipped back by me at given date and you were provided with tracking number. I am not to blame for your postal service being slow. Maybe next time ship the correct part to begin with.

June 17, 2025
Unprompted review
TORQEN logo

Reply from TORQEN

Hi Ingar, thank you for sharing your concerns.

Regarding your recent email, we consider your demand for a full refund conditioned upon the removal of your reviews to constitute an unlawful attempt to coerce TORQEN, which is wholly unacceptable and may have legal consequences.

Your clutch release bearing was not held in stock at TORQEN when you ordered, so we sourced it from our partners in Japan. Throughout the waiting period, we kept you regularly updated via WhatsApp and our website, including sending updates on 28 May during the UK bank holiday to keep you informed despite reduced office hours.

Upon arrival in the UK, a logistical mistake occurred: two orders were accidentally swapped, and the incorrect part was dispatched to you. We contacted you by phone on 6 June to inform you of the error. Once you notified us, we promptly sent the correct part via DHL Economy Select on 11 June, which was delivered to your address in Norway on 17 June. This replacement shipment was sent at no additional cost to you.

Regarding the incorrect item you returned, you stated it was sent back on 10 June. However, we have yet to receive it at our facility. We explained via WhatsApp that the refund for your return shipping cost (£23) will be processed immediately upon receipt of the returned part. Until then, we cannot reimburse this amount.

On the topic of communication, we reply to all messages received during UK working hours as quickly as possible. Messages sent outside of these hours are responded to promptly once the team is back online. We regret if this caused frustration but maintain our commitment to timely and clear communication.

While we regret the delays and errors, we have acted transparently and fairly to resolve these issues. We appreciate your patience during this process.

Kind regards,
TORQEN Customer Service Team

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