I was delighted with the Customer Service I received from Will at The Roost! He answered my query quickly and remained in constant contact until the issue was speedily resolved.
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What an excellent website! I loved playing with the Roost Visualiser before buying the items in my Wishlist. The tool is even better than going in-store as you can visualise multiple products from man... See more
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Great purchase and delivered day later. Would cost 3 X more from a London Decorator
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I couldn't flaw the customer service one bit. Unfortunately the towel that i bought wasn't a match for me (gorgeous but just not what i had in mind- my fault), but the customer service here has made m... See more
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Company details
Written by the company
Everything to furnish your home. All in one place. Browse, visualise and buy the best British brands with confidence. Furnishing a new home should be a joyful and stress-free experience. However, planning and furnishing a new home is a complicated and often dispiriting experience. Worrying about product dimensions? Wrestling with colour schemes? The Roost is the solution to all these problems. The Roost offers the complete home shopping experience, removing uncertainty and difficulties and adding a big boost of joy into the mix. The Roost is a landing place which delivers the complete interior experience, for free. Our designers have hand-picked a selection of local brands and products. Explore the curated range to create a look that feels like you. The unique drag-and-drop design software lets you try before you buy. You can visualise exactly how the products will look in your space. And know you’ve made the right choice. The 2D tool allows you to experiment with colour schemes. Or check out how a rug from a quirky up-and-coming brand would look next to a sofa from a household name. Or, thanks to the accurate dimensions, make sure that table will fit your room. We’ve taken away all the guesswork. Still not sure? Then share your mood boards with your friends. Once you’ve made your choices, purchase your finds in one simple, seamless checkout.
Contact info
Techspace, 32-38 Leman Street, E1 8EW, London, United Kingdom
- hello@theroost.com
- theroost.com
4.8
Excellent
51 reviews
Verified
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Excellent Customer Service
I was delighted with the Customer Service I received from Will at The Roost! He answered my query quickly and remained in constant contact until the issue was speedily resolved.
September 25, 2025
Unprompted review
Verified
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Gillows Victorian armchair in Kime Chenille fabric
Great purchase and delivered day later.
Would cost 3 X more from a London Decorator
August 6, 2025
Reply from The Roost
Hi Mark, thank you for your review. As you have mentioned here, we try to offer a great service and good quality products are a competive price. Please do let us know how we can improve our service in the future to achieve a 5 star rating - we want to be the best possible service so your feedback would be appreciated.
Great company great products
Exactly the sort of challenger company we should all be supporting. Great service and a really chic selection of furnishings. Would recommend to anyone!
August 28, 2025
Unprompted review
Reply from The Roost
Thank you for your lovely review, Alex.
All the best,
Will
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Reply from The Roost
Thank you so much, Shirley!
Beautiful items & great customer service
A beautiful website & excellent customer service! Shout out to Will who helped me with an exchange -my Lolapalooza extension lead arrived quickly & it's perfect. Highly recommend 'The Roost' - I'll be back!
August 4, 2025
Unprompted review
Reply from The Roost
Hi Amy,
No problem at all and thank you so much for leaving such a nice review. We are so please you love your extension cable.
All the best,
Will
Verified
Reply from The Roost
Thank you so much, Natasha!
I couldn't flaw the customer service…
I couldn't flaw the customer service one bit. Unfortunately the towel that i bought wasn't a match for me (gorgeous but just not what i had in mind- my fault), but the customer service here has made me want to buy something else as they were very understanding and was a very seamless process. Thanks so much guys!
July 8, 2025
Unprompted review
Reply from The Roost
Hi Emilia, we are so sorry the towel wasn't perfect in the end but thank you for your lovely words. Do get in touch if you ever need help with anything again.
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Excellent gazebo and informative and…
Excellent gazebo and informative and efficient. Thankyou ☺️
June 4, 2025
Reply from The Roost
Hi Jacqueline, we are so pleased to hear you love your gazebo. They are a thing of beauty beauty! Thanks so much for leaving a review.
Excellent service
I ordered a mustard made floating shelf. The communication and service was excellent. Unfortunately the shelf was damaged but Will emailed me straight back, his service was top class. Received a new shelf within a few days. Recommends this company.
April 29, 2025
Unprompted review
Reply from The Roost
Hi Lucy, apologies again that you received a damaged shelf. Thank you for your compliment, we prize ourselves on our customer service. Let us know if you have any design queries in the future.
Verified
Good stuff!
Very efficient dispatch and delivery.
Quality and sturdy piece of furniture and this item (canvas deckchair) was reasonably priced.
May 28, 2025
Reply from The Roost
Thanks so much for your lovely review, Rosie. We are so pleased you liked our Striped Deck Chair. They've sold so well, we are almost out of stock now until February!
Verified
Always very helpful and reliable.Prompt…
Always very helpful and reliable.Prompt delivery.Lovely small company.
April 4, 2025
Reply from The Roost
Thank you so much, Mandy. We appreciate your reply. We are pleased to have ticked all the boxes for your order! Thanks for shopping with us again since this review!
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I can’t speak highly enough of The…
I can’t speak highly enough of The Roost. Beautiful, carefully curated products. Customer service and delivery were all excellent. Thank you so much, will definitely be returning 😊
April 29, 2025
Unprompted review
Reply from The Roost
Hi Sally,
Thank you so much for this fantastic review, you've made our day! We are pleased you loved your order and had nothing bad to say about our site in general - we do try!
10/10
10/10. Super happy with the art I ordered here! Really beautiful quality. They even shipped it to the Netherlands for me when I asked. Thank you Will!
March 9, 2025
Unprompted review
Reply from The Roost
Thank you so much for your review. We are happy to organise delivery to wherever you are as we could tell how much you wanted that item.
Verified
Impressed first time customer!!
I highly recommend this company. I received a discount to my considered purchase as a new customer. No concerns with delivery. I emailed the company as I couldn’t see the keys to the gorgeous cabinet I purchased. I received a speedy response to my email. Staff were exceptionally helpful and said they would happily send out keys if I couldn’t find them. Staff kindly sent a photo of where the hidden keys should be which was hugely helpful. Thanks to this I found the keys hidden in the cabinet.
Staff really do value their customers. Their emails aren’t your standard bland robotic responses. Staff care and want the best for each and every customer. I’ll keep my eyes open for any discounts as I’m tempted to buy a matching cabinet!
Thank you
February 3, 2025
Reply from The Roost
Hi Lesley, what a lovely review. Thanks so much for taking the time to write this. We are a small business that likes to ensure customers have the best possible experience. Feel free to get in touch with us if you're interested in a matching cabinet!
Verified
Sent the item out promptly
Sent the item out promptly during the Christmas run up. Was as on the website, good quality item.
December 16, 2024
Reply from The Roost
Thanks so much for your fantastic review, Heidi. We know Christmas is a hectic time, so we appreciate taking the time to write this. We are already preparing our stock for Christmas 2025!
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Verified
Great products and fast delivery!
October 14, 2024
Great experience
Great experience and super quick delivery. Rug I wanted was out of stock but they gave me the option to either refund or pay a little extra (after them discounting) for a bigger. Having the two options was really nice. Ended up going for the bigger one and it turned out for the better! 10/10 customer service, highly recommend :-)
December 6, 2024
Unprompted review
Verified
Fab company, great buying process
Incredibly aesthetic, interesting and organised website and layout and easy to navigate. Great for enticing the creative, and sparks interest for anyone starting or veteran in the interior design world! The buying and postal process was smooth.
October 8, 2024
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