Sugarrays Reviews 104

Brilliant all British Buissiness. Ordered a custom package that typically takes weeks to completion and delivery. Explained to their 10/10 staff that I needed it the coming weekend. Despite my incompetence they completly delivered, moving some things round and ensuring my package came in time.

A big thank you to Harley who was a hero over the phone.

What a fantastic bunch of people. I ordered some gloves for my youngest. The supplier let Sugarrays down, but they moved heaven and earth to get the right gloves for my boy. They were patient and understanding of my frustration and, honestly, I would love to reach across the miles between us and give each and every one of them a huge hug.

I could not recommend this company more highly than I do. I wish I could do more than leave this measly review. Take your business to them. They are solid gold!

Recently ordered from sugar rays the order was quick and top quality brilliant ti deal with will definitely order again

Friday 7th March 2025.
16.16pm.

"Dear Sir or Dear Madam (Trustpilot). Good-afternoon. How are you? I trust you are well. Sugar Ray's Boxing Store has been around a long time and the Staff and friendly and very knowledgeable about boxing gear and equipment. I would highly recommend Sugar Ray's to anyone interested in the sport of Boxing."

Well Done Sugar Ray's Keep Up The Good Work.

Yours Respectfully.
Bellingham/Miller (Prizefighter).
M: 07936 810 274.
Thank you.

Needed a speedbag platform and everything went nicely, until... I asked a question on how i can track my order and the guy that replied had poor English? (reason number 1 why they sound like a scam) and then when i gave him my order number he replied (with poor English) "the item is not in stock right now it will be in march." (reason number 2 why they sound like a scam) and I was like wtf the website said it was on stock... and then he wanted me to sell the same set but with a speedbag ball as well which I don't need so I immediately requested a refund which they didn't sound happy about it but idc at least I got my money back... I do not recommend to buy at their store...

These guys are amazing Ive bought equipment from them throughout my boxing journey when I moved to cyprus 12 years ago they helped kit my gym out the guys are honest and always go that extra mile to help you. There product knowledge is second to none on my recent trip back to the UK I picked up some great tuff wear airpads love em. Thank you so much guys wish I bought a bigger suitcase next I will see you soon and keep up the amazing service.

My experience was good. All went well, happy with item and customer service. Told them would give them good review as a thank you. Cheers Brett and the guys/gals!

Do not order online from them. They show that the item is in stock. You can place the order but they never deliver the item to you or even bother to answer any sort of communication. They literally steal your money online.

I have given up on the idea of actually getting the boxing gloves that I ordered.

You have been warned.

Not happy at all as placed an order for a Punch bag, was told afterward it was out of stock even though website said in stock, the told me a delivery date which was two weeks later, which I excepted but since this it's been a further three weeks and still not delivery! very poor communication as I have to contact them for updates. Now requested money back to use a more reliable company.

I ordered an aqua bruiser bag jus to be told 2 weeks later that it was ot of stock and would have to wait for another month. Bare in mind they didn’t contact me first I had to contact them I asked for a full refund wouldn’t recommend shipping online

The food it was so salty it was horrible, pavlova if you could call it that, coffee week, I was so disappointed been a while since I’ve been to sugar ray’s & a completely different experience & the price was way too expensive even worse when you don’t even eat half of what you ordered due to bad food, service was good the girl was lovely but sorry nearly £100 wasted & bad quality so no tip & sorry won’t be back

Like many of the other reviews. They lied about having the item in stock and seemed to not care ignoring my messages, it seemed they had no intentions of refunding me and the man on the phone when I called was very rude when I asked for a refund.

Took my 2 young boys who are new to boxing for some accessories and equipment and was not disappointed. Harley helped us with our selection and choices of gloves and shorts, my boys were very happy we went there. will definitely buy from them next time

After being initially unsure of when my item would be dispatched as it was needed for Christmas present, I sent a message and it was answered almost straight away, the item arrived sooner than I was told so very pleased about that. Can’t complain about the communication, emails and WhatsApp messages replied to, and they even honoured the 10% discount code that I had forgotten to apply when I ordered. The Venum boxing boots I ordered were great, a good price and son loved them.

Went in the shop in Brentwood with my son. They spent time and effort guiding us as to what we need and the best fit brand etc (not just the most expensive).

They didn’t have the stuff that they thought was best for him (and what he wanted) in stock at the time and said they would post it out when they got their deliveries.

I got it within a few days all sweet.

Both of the people in the shop was friendly, knowledgeable and they had a good selection.

I’d definitely use these in the future.

I dealt with Brett and another guy who I didn’t get his name but both were super helpful.

I can’t remember the last time I wrote a review but I felt like I should do so in this case.

First time using sugarray and can't praise them enough. They didn't have the punch bag I ordered in stock so gave me a couple of other options both more expensive at no extra cost. When that was sorted and arranged which was only yesterday I was waiting for an email regarding delivery. It arrived today , lovely delivery driver even carried it (with my son helping) through the house to where my son wanted it. A* service

Really great store , great staff , great prices all around amazing will be returning in the future x

Cracking service on my last order and excellent help via email. Top class with excellent products. Thanks.

Ordered some autograph gloves. Website said they had plenty in stock. Paid and then 2 days later, get an email saying they were out of stock. Offered an alternative product or wait 4 weeks. This was no good to us. Now can them anywhere else. Got a full and quick refund but this is poor customer service.

Great response time, friendly and helpful staff, ordered from them 2 times already, awesome service