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Rated 5 out of 5 stars

Replaced a 22 year old program module. Ordering direct from the source took the guesswork out of my parts search. It isn’t worth saving a few bucks to take a chance on an old stock part off of an auct... See more

Company replied

Rated 5 out of 5 stars

Local SubZero service firm wanted 10 days to fix my fridge/freezer. I found the controller board I needed at Subzeroparts. I placed the order and it was quickly shipped. I installed the board and h... See more

Rated 5 out of 5 stars
Invited

Ordering replacement water and inside air filter was a bit confusing this go around. The first time I ordered just over a year ago was smooth and easily understandable. This time the water filter ga... See more

Company replied

Rated 1 out of 5 stars

After providing the model and serial number, the part provided by SubZero parts still did not fit my refrigerator. I paid over $300.00 for shipping and the gasket. Now I have to pay $28.00 to return a... See more

Company replied

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Company details

  1. #3 of 7 best companies in Appliance Parts Supplier

Written by the company

About Subzeroparts Subzeroparts is your trusted source for genuine Sub-Zero, Wolf, and Cove appliance parts across the United States. We specialize in providing original replacement parts, ensuring premium quality and reliable performance for your luxury kitchen appliances. Our mission is to make finding and purchasing authentic parts easy, secure, and fast. We are committed to outstanding customer service, detailed product information, and fast nationwide shipping. Every part we offer is sourced directly from authorized distributors or original equipment manufacturers, giving you peace of mind that you are buying real, factory-certified parts. Whether you need a replacement for a refrigerator, freezer, oven, or dishwasher, Subzeroparts is here to help. Join hundreds of satisfied customers who trust us for their Sub-Zero, Wolf, and Cove appliance needs. We value your feedback and look forward to helping you maintain the excellence of your appliances for years to come.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

54 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars

Saved my time annd money

Local SubZero service firm wanted 10 days to fix my fridge/freezer. I found the controller board I needed at Subzeroparts. I placed the order and it was quickly shipped. I installed the board and had it up and running in a total of 4 days and at a much lower price than having a pro come out.

October 6, 2025
Unprompted review
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Rated 1 out of 5 stars
Verified

The part was shipped without the screw…

The part was shipped without the screw that is supposed to go with it.

October 2, 2025
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Reply from Subzeroparts

Hi Paul, thank you for your feedback. The part you ordered (7015690 Roller Assembly) does not include screws — they are separate components as stated in the product description. Please reach out to us at info@subzeroparts.com if you’d like assistance identifying the correct screw for your model. We’re happy to help.

Rated 5 out of 5 stars
Verified

Subzero Control Panel

Control panel for Subzero BI42 came on time, new, and working—fast fix, thanks!

September 27, 2025
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Reply from Subzeroparts

Thank you, Joe! We’re happy to hear your new Sub-Zero control panel arrived on time and worked perfectly. We appreciate your trust and look forward to helping again in the future.

Rated 5 out of 5 stars
Verified

Correct fit.

October 4, 2025
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Reply from Subzeroparts

Thank you, Dave! We’re glad the part fit perfectly and met your expectations. Your feedback means a lot to our team.

Rated 5 out of 5 stars

Great resource for this DIY Sub Zero owner

Replaced a 22 year old program module. Ordering direct from the source took the guesswork out of my parts search. It isn’t worth saving a few bucks to take a chance on an old stock part off of an auction site. Great instructions on website - helpful for diy fixes. Fixed it the first try. Great feature at checkout forces you to confirm that you have double checked the part number. Do your homework!

October 9, 2025
Unprompted review
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Reply from Subzeroparts

We truly appreciate your detailed feedback! It’s great to know that our product descriptions and checkout system helped make your DIY repair a success. Thank you for choosing SubZeroParts.com!

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Rated 5 out of 5 stars
Verified

Fast Delivery five stars

Easy to find items on sit e and FAST delivery!!!

October 2, 2025
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Reply from Subzeroparts

Thank you for the 5-star review! We’re glad the ordering process and delivery were quick and smooth. Your satisfaction is our priority.

Rated 5 out of 5 stars
Verified

Door seal arrived promptly was easy to…

Door seal arrived promptly was easy to install resulting in a like new door

September 25, 2025
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Reply from Subzeroparts

Thank you, Merri! We’re thrilled the new door seal fit perfectly and made your fridge door like new again. Appreciate your trust in us!

Rated 5 out of 5 stars
Verified

I'm very happy to order spare parts…

I'm very happy to order spare parts here. Delivery is on time and the parts are original and come with instructions.

September 11, 2025
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Reply from Subzeroparts

Thank you, Bakhodir! We’re so glad your experience was smooth and the original parts met your needs. We truly value your loyalty and trust.

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Rated 5 out of 5 stars
Verified

Fit perfectly

Fit perfectly

September 1, 2025
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Reply from Subzeroparts

Thank you so much! We’re glad to hear the part fit perfectly. If you ever need help finding another Sub-Zero or Wolf part, we’re always here for you!

Rated 3 out of 5 stars
Verified

It is the wrong part

It is the wrong part. There is a leg on the support and it is missing the bolt which supports the rack in the freezer.

August 31, 2025
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Reply from Subzeroparts

Hi Sandy, thank you for your feedback. The part you ordered (7009399) is a full set of 4 retainers (2 left + 2 right), each with a built-in screw. The bolt is part of the retainer and not separate. If anything is missing or doesn’t fit, we’ll gladly fix it or replace it. Please contact us at info@subzeroparts.com - and we’ll also offer you 10% off your next order!

Rated 5 out of 5 stars

Part was readily found on the website

Part was readily found on the website. Order was processed promptly and delivery was timely.

August 27, 2025
Unprompted review
Subzeroparts logo

Reply from Subzeroparts

Thanks, David! We’re happy the part was easy to find and your order went smoothly. Fast, accurate service is what we aim for. Let us know if we can help with anything else!

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